Brown & Merry Stony Stratford reviews in Milton Keynes

★★★★★ 1/5

Trustpilot

Believe the reviews...

Lots of phone calls and voicemails after asking for email only contact.They booked in an appointment after I only an asked about available times, and without bothering to check it worked for me.Ignored my email telling them I didn't book an appointment, and still sent a man to my house...Signed me up for an account, despite me NEVER requesting, and never booking an appointment.The guy who showed up was nice enough, but the "Oh that's Head Office, I'm based locally" excuse doesn't fill me with faith. Then seeing all these reviews confirms that this doesn't seem to be a one off.Estate Agents in the 80's had better reputations.

Gary · 5 July 2023

★★★★★ 1/5

Trustpilot

I am a domestic abuse survivor

I am a domestic abuse survivor.

Consumer · 16 April 2026

★★★★★ 5/5

Google

I have been dealing with Charlie and he has been amazing with keeping me updated with any properties he has for rent, organising viewings and working around me. The service has been so good and he is so pro active, can't thank him enough!! Would highly recommend the Brown & Merry lettings team!PositiveResponsiveness, Quality, Professionalism

Lucy · 25 October 2022

★★★★★ 1/5

Trustpilot

Really bad customer services

I've got really bad experience with them.The agency in town centre in Peterborough is really bad.They don't even believe you if you call them about some problems in the property, they shout on you because they think that the right and also they don't want to give you the number to area menager (for complaints).That's so rude !!!

Paulina · 7 December 2016

★★★★★ 5/5

Trustpilot

Brilliant estate agent

Had a great experience working with Louis in the Birmingham city branch to get completed on a new build property! He really understood what information we needed to feel comfortable proceeding, and was really proactive, helpful and responsive throughout the process of the purchase. Id gladly work with him again and would definitely recommend him to others!

Adam · 8 October 2024

★★★★★ 1/5

Trustpilot

What can I say spoke to a young lady…

What can I say spoke to a young lady from this company this afternoon seemed very nice to start off with when I stated I've got a shared ownership and I own 80% .I explain but I'm not sold property for over six years . I felt from the young ladies conversation at the end but I would not want them to come in my property because they stated to me on the phone why would a share and ship property they don't normally sell you have to get permission off them I completely understand that because I've been shared ownership since I was 21 years old and I don't have a mortgage I've just brought over the time of years.I even stated how much I was looking for where the funds were coming from and everything then they stated on the phone that I can't find details that the property's been sold I brought this property in may 2015 I double check myself when I got off the phone I felt the conversation with the young lady I'm a very polite person but I felt with the situation I didn't want them in my property and I couldn't give a damn if I didn't sell it I'm very happy in my property but my family's got bigger like I stated from that situation within 10 minutes I decided that I did not want to do business with this people I'm trying to work this out because I'm very late back I run two businesses and I'm not from Grantham. All I was looking for was advice on what my property was worth if I'd buy outright or I would go to the shared ownership to find the right valuation I do know people in that department to find that situation but when somebody dictates to me on how a shared ownership works when I know more information what they do I thought it was quite rude on the way she spoke to me anyway I was very polite to cancel the appointment not to weigh their time but I would not go for a property with this company if I found a property I liked with this company I would politely write to the owners buy a letter saying I'd like to buy your property I'm very old fashioned I'm from a different area completely I would not normally put things like this but I feel that I've had to tonight because I felt that I did not want them in my property to give me a valuation that's really bad

Alfie · 8 June 2023

★★★★★ 5/5

Google

Brown & Merry - Stony Stratford. Alex was amazing and helpful, provided an excellent and accomodationg service for me and my partner by setting up a viewing when we were unable to travel. She was very prompt with emails, phone calls and set up our contract within 2 weeks. Highly recommend.PositiveResponsiveness

Nathan · 25 October 2020

★★★★★ 1/5

Trustpilot

Avoid.

Avoid. If there was a zero rating I’d put that.Signed with them to sell my house in July 21, agreed a sale, heard nothing from them for 6 months, pulled my house from them and went with another company, sold and completed In 10 weeks.Come to buy a property and it happened to be listed with them, put offers in, didn’t hear anything so I called their office (St Budeaux Plymouth) and was promised the “sales negotiator Tyler ” would call me……I’m still waiting for that call. Meanwhile I check on their website to find the house I was bidding on was STC, WTH!!Absolute S**t show of a company. Again avoid.

Sqn · 3 June 2023

★★★★★ 5/5

Google

Alex and team, very lovely people. Very professional and empathetic to your needs during harsh times

Grace · 27 May 2024

★★★★★ 5/5

Google

My Experience was simply WOW , Alex was super friendly,Accommodating and helpful made sure to answer my questions and helped me to find my dream home not only that everything done in no time, JOB WELL DONE Alex

Dalia · 25 October 2022

★★★★★ 5/5

Google

Alex and Jenna have been so communicative, informative and most importantly helpful in coordinating our move. If anything needs resolving or you need any advice, they are always happy and quick to respond to emails. Fantastic customer service - would definitely recommend!

Tom · 25 October 2023

★★★★★ 1/5

Trustpilot

Rubbish service

Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!

Holly · 4 May 2023

★★★★★ 5/5

Trustpilot

Scott Hillsdon and the WATFORD branch.

Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan

Kelly · 24 February 2020

★★★★★ 4/5

Trustpilot

Good

Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.

Deborah · 20 June 2025

★★★★★ 5/5

Google

Sarah and her team have been incredibly efficient and helpful in assisting with the sale of my property and I cannot recommend them highly enough.

Matt · 25 October 2023

★★★★★ 5/5

Trustpilot

Very happy

HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa

Rosa · 28 July 2020

★★★★★ 5/5

Trustpilot

Sale of our property

We would like to thank Hannah, Phoebe and the team for all their help in selling our property in Paignton. Especially with the fact that we live in Spain. They kept us up to date at all times. Thank you again

Angela · 22 April 2022

★★★★★ 1/5

Trustpilot

If you want 10 month rent arrears

If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed

SUKHBIR · 2 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend Southbourne branch:)

Highly recommend Southbourne branch:)All staff kind and helpful but big thank you to Dan the Man! As we have now named him:)Kind helpful professional and nothing too much trouble pre rental and after service. This young man is definitely going places and don’t hesitate to use this branch as excellent Thank youS and S

Steph · 2 August 2018

★★★★★ 1/5

Trustpilot

Very appalling services when attending…

Ashford branch Very appalling services when attending to get help and yet many rented properties advertised on there window and website yet to be told they have all be taken and not available,when I asked why it has not been taken down the person stated they didn’t have time and when I asked if they had anything they said no but yet they took my details . But their expression clearly showed they did not want to help me and one of their employees were showing an expression of aggressive look towards me by looking at me that way which made me feel uncomfortable. What kind of service is this if you can’t be treated equally I have a disabled mother who attended with me yet they were not willing to help . How can I get a rented property fairly if no one wants to help?

HASSAN · 15 March 2023

★★★★★ 5/5

Google

Found a tenant very quickly for me. Alex and her team are friendly and efficient communicators and I found the whole process pain free.

Michael · 25 October 2023

★★★★★ 5/5

Google

Found a property to rent not too far from work. James was really helpful, quick and efficient with all the help of sorting my documents and keys before i went on holiday and i cant appreciate the help from Brown & Merry enough! Much better than the last estate agency i was with.

Jaime · 26 October 2018

★★★★★ 1/5

Trustpilot

155 Branches Zero Customer Service!

155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!

Barry · 12 February 2024

★★★★★ 1/5

Trustpilot

If you want to sell your house Don’t chose this company!

If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!

Charlotte · 8 March 2023