Brown & Merry Stony Stratford reviews in Milton Keynes

★★★★★ 5/5

Google

I am currently renting a new property through Brown & Merry. I have been fortunate enough to have had Alex and Jenna looking after everything for me and making the whole process as seamless as possible. They have both been extremely professional, friendly and always at hand to answer any queries. I truly believe they have gone above and beyond to secure this tenancy for me. I am extremely grateful and would highly recommend them both. Brown & Merry they are a great asset to your business team. Thankyou Alex & Jenna xx

Toni · 25 October 2023

★★★★★ 1/5

Trustpilot

Would not recommend

My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke

Ellie · 24 October 2023

★★★★★ 3/5

Trustpilot

Not bad.Poor communication via email…

Not bad.Poor communication via email and phone.Would not recommend.

Matt · 30 April 2026

★★★★★ 5/5

Google

Alex Clifford was simply amazing!!! He went above and beyond to get me a mortgage. Endless calls emails and advice he was there at every step. Alex I can not thank you enough or put into words what it means to finally be on the property ladder. I will without a doubt be going to Alex again. Thank you sooo much!!!

Vicky · 26 October 2018

★★★★★ 5/5

Trustpilot

Robbie

Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx

Sharon · 14 November 2023

★★★★★ 1/5

Trustpilot

Don’t waste your time with this…

Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.

Harmanveer · 20 September 2024

★★★★★ 5/5

Google

Exceptional service from Alex and Jenna. They were super efficient and quick to have a look at my property and within a week they sourced and found tenants for my property. Communication from the team is really fast and questions are answered promptly. I was always kept up to date with the dealings of my property. I will most definitely be using again to buy, sell and rent.

Ismail · 26 June 2024

★★★★★ 1/5

Trustpilot

Very poor services for Landlord

Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!

Naml · 14 October 2023

★★★★★ 1/5

Trustpilot

Over valued our property to get our…

Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.

Ch · 2 October 2023

★★★★★ 1/5

Trustpilot

Don't listen to times to avoid and devalue for no reason.

When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!

Jess · 26 September 2023

★★★★★ 5/5

Google

A big thanks to Alex and Elliott. With their help the process to find our perfect house went very smoothly. The only estate agents that calls you back as promised and always there to help you out. A big thanks again. I would highly recommend to use Brown and Merry

Many · 25 October 2021

★★★★★ 5/5

Trustpilot

I just want to say that Lewis and…

I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.

James · 17 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)

Emma · 18 August 2023

★★★★★ 5/5

Trustpilot

** The best morgage advisor **

Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.

Jamie · 8 February 2018

★★★★★ 5/5

Trustpilot

Andy from the Dorchester branch, Excellent!

Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.

Madeleine · 1 July 2020

★★★★★ 5/5

Trustpilot

I just want to say that I am absolutely…

I just want to say that I am absolutely impressed and satisfied and speechless at the customer service expertise of Meghan and Lewis at the Wolverhampton branch they have been two wonderful people and I would say that the management as a whole, these two staffs have been great in renting a property, I have been to lots of agencies but the moment I walked into Connels it was like home and all problems solved and we are still in the process of securing the property and I would like the agency to appreciate Meghan and Lewis

James · 28 July 2023

★★★★★ 1/5

Trustpilot

Nuisance Tenants! Howling Dogs!

Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority

Jessie · 17 October 2024

★★★★★ 1/5

Trustpilot

Absolute shambles of a company been…

Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!

Stacey · 5 April 2024

★★★★★ 1/5

Trustpilot

A property in Hinckley

I saw a property that I was looking to buy. The agent booked an appointment ten days after, I called again asking him to find an earlier appointment, he just couldn't/ wouldn't (I think it was an excuse). Then the day of the appointment he called me to say that the house was sold. To me this was a ruse. They used my appointment as a way to pressure the other viewers to make an offer and that is why they wouldn't accomodate me earlier. Plus I got a call from another agent in their premises (a couple of days after I made the initial appointment) that left me a message that she wanted to talk about the property. I called them repeatedly, she was always busy, and never called back. The level of unprofessionalism was outstanding with this agency.

Rita · 17 July 2023

★★★★★ 5/5

Google

We have worked with Alex from Brown and Merry on multiple occasions to rent our property. She has been amazing. Quick, great communicator, no-BS approach, and when there is a problem, she is there to help. Thank you, Alex Kevin

Kevin · 25 October 2022

★★★★★ 5/5

Google

Great experience overall, Alex Read has been fantastic sorting everything for me with no delays, answered any queries I've had promptly. Alex came out to value my property and got it on the market same day! Very proactive! Thanks Alex

VIN · 25 October 2022

★★★★★ 5/5

Trustpilot

Chris vale of Connell a Rayleigh was…

Chris vale of Connell a Rayleigh was such a big part in buying our first home. He was on hand from start to finish and without him it would of been impossible! Thank you for making everything run so smoothly so we could enjoy the process of buying our first home!

Megan · 30 January 2021

★★★★★ 5/5

Google

As Landlords we use Brown & Merry in Stony Stratford to organise our lettings. Alex and Beth are fantastic and have just organised a new letting for us. They are always a pleasure to deal with and make the process run so smoothly. We can't recommend Alex and Beth highly enough, thanks so much guys.

Geena · 26 October 2019

★★★★★ 5/5

Google

Alexandra was brilliant. She let our property successfully for us last year. The tenants were great. When they left I called her to ask if she could let it again. Within hours she called back to say she'd showed someone round and it was taken! the new tenant has just moved in. Such good service!

Sally · 26 October 2019