Brown & Merry Stony Stratford reviews in Milton Keynes

★★★★★ 1/5

Trustpilot

Deceitfulness, Bullying and Coercion

Absolute waste of space, wouldn't even give them one star. Had an offer accepted on the condition that we used their mortgage services. We were told that we were under no obligation to use them. We called the morning after explaining that we would be using our own advisor, to which they replied that another person has offered to buy the property. We know that this is completely untrue. When calling the estate agents to discuss the situation, I was cut off mid-phone call. Absolutely atrocious, please don't ever give your time to them as a vendor and definitely not as someone trying to buy a property. Completely gutted and feel utterly deceived and bullied.

Anon · 15 February 2023

★★★★★ 5/5

Google

The team that attended to us during our renting process was really very kind and explained each stage to us. Also the process was quite easy and less burdensome. Highly recommend .

Cheta · 28 March 2024

★★★★★ 5/5

Google

Alex and Jenna have been amazing! We are totally new to this, and they have guided and reassured us all the way. I am so glad to have them looking after our property. We cannot recommend them strongly enough.

Georgina · 25 October 2023

★★★★★ 1/5

Trustpilot

I was about to write this comment and…

I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.

Matt · 1 August 2024

★★★★★ 1/5

Trustpilot

Awful letting agent!

Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!

Tayler · 31 January 2023

★★★★★ 5/5

Trustpilot

Mortgage Service Consultant Extraordinaire

All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!

Tim · 29 January 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!

Lee · 6 October 2020

★★★★★ 5/5

Google

we started our process to rent a property with Alexandra from BROWN and berry, sincerely incredible, attentive, professional and very fast, for me it is being the best in MK

Gabi · 27 April 2024

★★★★★ 1/5

Trustpilot

They allow viewings only if you take their mortgage

Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.

Mihai · 19 January 2023

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, have no idea what’s going on values my property 30k under the market valueI Took it off the market then had a call from head office insisting it’s increased in value, he booked for a revalue.Then I received a call on the day off appointment from Wolverhampton office not understanding why the appointment was made, how bloody unprofessional, if they cannot communicate between themselves how on earth are they going to offer a service to the public.Can do a better job myself

Mr · 13 January 2023

★★★★★ 1/5

Trustpilot

Worst customer service I have received in my life

This review is for the letting team at Birmingham Cradley Heath..I should have checked this website first before I even thinking of a viewing with them. Where should I even start.when I booked a appointment for viewing a flat I was told will get a confirmation message by the end of the day but didn't get any and I have to call myself again to get one (on Monday). On Tuesday I call back to recheck and I was given a green signal.Wednesday - I take train from Stoke to the property in Birmingham which included 2 changes total an hour and 35 mins of the journey. When I reach their and tried calling no one picks up the call.Desparate I call sales teams and the lady on the other side informs me that the booking was cancelled as the two people from the letting team called in sick.she says they tired to call me in the morning around 9 but couldn't reach me. (Lies - I didn't get any call) When I asked her who called me when both are sick , she says the sales team . But when I asked they why doesn't the sales team come and me the room, she says no we don't deal the lettings and we don't have the data of it( but she said she called me another lie).Now imagine a single lady in the rains,taking all those trains ,taking a day off and spending a (£24.35) in total for ticket.Because them not picking up the calls on time my return was delayed..so all changes of train as well..2 hrs journey became 6 hrs of journey..one careless behaviour caused so much trouble for a person ..This people should be ashamed for this type of customer service. You should not run a company if have not got the basic ethics of management, discipline..

YS · 11 January 2023

★★★★★ 5/5

Google

I have had an amazing experience with Sophie and Alex at Brown and Merry! I cannot fault the service I have received when going through my property process, they have been patient and very efficient. I asked so so many questions and never felt like I was annoying them at any point through the whole thing! An absolutely amazing experience and I will definitely be using them again in future!

Maisie · 25 October 2023

★★★★★ 1/5

Trustpilot

Incredibly Poor Service Ethics

I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless

HAMDEN · 3 January 2023

★★★★★ 5/5

Google

I had been looking for a rental property in the area and although I did not end up renting through Brown & Merry, Stony Stratford, the help and professional support provided by Alex and Elliott was fantastic. Thank you!PositiveResponsiveness, Professionalism

Liz · 12 January 2022

★★★★★ 1/5

Trustpilot

One mistake after the next..

Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!

Louisa · 25 July 2016

★★★★★ 5/5

Trustpilot

Sale of Property

Just completed selling my property through Connell’s - the Market Harborough branch. The branch manager Gavin was helpful and friendly throughout the sale and Laura was extra helpful and always went out of her way to keep me updated and answer any queries quickly.

Lucy · 11 March 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.

Customer · 7 December 2022

★★★★★ 1/5

Trustpilot

Communication

Not communicating well and not answering emails.

Ms · 17 February 2026

★★★★★ 5/5

Trustpilot

Donna from the Westbury-on-trym branch…

Donna from the Westbury-on-trym branch in Bristol has been amazing throughout our recent house purchase and we can not thank her enough. You are a massive credit to the company and have made our purchase smooth and easy and we are now the proud owners of our new home.

Rebecca · 12 April 2019

★★★★★ 1/5

Trustpilot

This parasitic vile company put my…

This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.

Dre · 27 January 2024

★★★★★ 1/5

Google

Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry. They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments. Upon signing up with them they performed a mail drop of the 'successful sale' of my property in the local area - without my consent. They sent me viewing appointments for houses elsewhere. They promised to call and didn't. They failed to return my keys despite numerous requests. All in all totally and completely amateurs. Final insult? Once my chain had broken down they dropped a business card through my door with the message "we'd love to sell your house" !! Please - trust me and avoid this company completely.

Julian · 25 October 2022

★★★★★ 5/5

Google

After 8 weeks of repeatedly calling/emailing letting agencies & rarely getting a response, I was giving up hope of finding a home. Then I saw a house with Brown & Merry, I left a voicemail/emailed over the weekend & was prepared to chase them as I have had to do with other agencies, but Charlie called me early Monday morning, listened to my situation & assured me they could help. Soon after I received a call from Alex who was equally as helpful & friendly, she assured me of a call back after speaking to the landlord. Shortly after, Charlie called me with the good news that I have the house & I was over the moon! After weeks of speaking to bored sounding letting agents, these guys were great & it was a huge relief! It’s all going through smoothly & I’m very happy with the service so far!PositiveResponsiveness, Quality, Professionalism

Nicola · 25 October 2022

★★★★★ 5/5

Trustpilot

Great communication, professionalism and intelligence.

Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!

Fiona · 21 August 2018

★★★★★ 5/5

Google

Alex as always was very helpful, professional and efficient. Thank you Brown and Merry

Lucy · 3 December 2024