4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
Trusted Agent profile · Milton Keynes
Brown & Merry Stony Stratford reviews in Milton Keynes
★★★★★
1,082 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,082 reviews on two platforms, including 284 Google reviews rated 4.8.
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Reviews
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotThe option for 0 stars is not possible
The option for 0 stars is not possible. Absolutely appalling service (Oadby, Leicester branch). They took my son’s deposit on a rental property, having told him he could collect the keys that morning. Once the deposit had been paid and contract signed, he was told (despite earning £45k p/an and a good credit rating) he needed a guarantor for which my husband and I agreed. It took them 3 days to process the information we submitted before my son was offered an alternative home by a friend. He hasn’t received an apology, he and we, were treated with utter contempt by staff that clearly had no life experience/skills. He still has not received a refund and they have not responded to my email/calls to advise they will destroy our personal details from their records. I DO NOT RECOMMEND YOU USE THIS COMPANY.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
1/5
TrustpilotAvoid Coventry branch sellers.
Coventry branch... I found a member of your staff extremely unhelpful and rude. You can find out who this is by pulling my details and who I've spoken to (if you care?) Two rightmove enquiries and promised calls back with info. I I had to chase twice.To be told rent is "about 900" - when your selling an investment property how can you possibly not have that information and expect landlords to make a decision?The it turns out when you check its £750....It's super unprofessional and I would not be satisfied if I was the homeowner that you are not following up viewing enquiries and that you are not able to give basic info on propertiesFeel free to pull calls with me and listen to how I was handled and how your staff are treating customers.No longer want to view!!! From your Coventry branch.
5/5
GoogleWas apprehensive about using another Estate Agency after our last experience but I have to say that I was pleasantly surprised. The staff were attentive, listened to what I was looking for and delivered without pressurising me into buying a property that I wasn't sure of. Friendly staff .Would highly recommend.
Agent replied · 24 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt has been an absolute pleasure meeting and being assisted by Alex. From the ouset, Alex is proactive, professional and positive in every regard. I am delighted to be concluding a tenacy with her suppoort and have no hessitation whatsoever in recommending Alex's property services and consequently this branch of Brown & Merry Estate Agents.PositiveResponsiveness, Professionalism
5/5
GoogleI would just like to say a huge thank you to Elliot & Alex for helping myself and a friend with our new home. They were absolutely fantastic all the way through the process and we couldn’t have done it without them. They were both extremely professional and attentive, what a great assets to the company.
5/5
TrustpilotI personally cannot recommend highly…
I personally cannot recommend highly enough the Connell’s office on The Broadway , Plymouth. Firstly Cameron valued our property spot on. If I had listened to his competitors on The Broadway I would have been tens of thousands out of pocket. On top of all this the staff our excellent and a pleasure to deal with. I have no hesitation in endorsing this branch.Ken and Pauline
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
1/5
Trustpilot- Unreliable communication
- Unreliable communication - receiving the wrong insurance quote - our documents sent to the wrong people
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
5/5
GoogleWe had a very positive experience with brown and merry. Alex was extremely professional and helpful through out the searching/viewing process. She is honest and friendly and we couldn't have asked for better customer service.
1/5
TrustpilotAwful terrible company avoid avoid avoid
We contacted Taunton connells in person 22/12/23 to say we haven’t had a deposit back. They lied about emailing the landlord as the landlord confirmed he hadn’t received any emails. We explained we have no money for Christmas and a manager called mark assured us a same day payment would be raised today 23rd. They didn’t call back as promised. After calling several times they told us we won’t get the deposit till after Christmas. This has ruined our Xmas and they do not care about tenants. Avoid this agency at all costs. They don’t care about their tenants.
1/5
TrustpilotTotally incompetent
Booked a house valuation in September 2022. Agent from central St Albans office arrived. Promised a written valuation the following day. Nothing since. Agents from the other branch in St Albans keep phoning harassing us, six times in the last three months. Yesterday another then two more this morning. Keeping asking to take us off their list, we are not interested. Zeros stars, absolutely fecking useless. They have four properties plus a garage for sale in the borough. Clearly two offices about to close, good ridance.
5/5
GoogleBrown & Merry were very helpful with the process of selling my late fathers property. Lydia was very helpful, nothing was to much trouble. Was kept informed of the process quite often. Highly recommended.
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
5/5
GoogleIt has been a real pleasure working with Alex, Brian and Jenna, great team, informative, professional and the service provided has been outstanding. Thank you for going above and beyond to make sure that I have been taken care of throughout the entire process. Chrissy.
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
5/5
TrustpilotBirmingham Great Charles Street Lettings
Joe Fletcher the Letting Manager was amazing!He took us through the whole process quickly and with clear communication. He always answered queries personally straight away (email, phone, whatsapp). When he was away Sophia, the deputy manager was really helpful. All paperwork online as well. Highly recommend as letting agent.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
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Tell us what you need and we'll put you in touch. Brown & Merry Stony Stratford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Milton Keynes.
