Every review we hold for the Mildenhall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a first time buyer, the process of buying a house is new, frightening and unchartered territory. Prior to Lesa Williamson showing me around, I had met around 12 different estate agents, all ranging from bored and disinterest to not helpful or communicative of the process. From the moment I met Lesa at the viewing she was helpful, charming, friendly and clearly very dedicated in working on behalf of both me as the buyer and the person selling. Through the process of making an offer, she kept me updated and didn't seem remotely phased or bothered with my not-so-gentle nudges to find out what was going on. Not only has this made me loyal to Henleys as a buyer, I know full well that when the time comes to sell, I will only be choosing Henley's as my estate agent as I fully appreciate the attention to detail they go to for sellers and buyers alike - helping to make a smooth and easy process of a stressful time! Thanks, Lesa! I am so excited about moving into my first home and I'm so grateful for all of your help!
Anna · 22 June 2019
★★★★★ 5/5
GoogleVery helpful Real Estate Agents!
I used Henley's when I was renting in the Mildenhall area. They were able to show me multiple viewings of different homes and I found a great place with them. They are quick to email and very helpful with getting you set up with your utilities, as well as being able to help out with end of tenancy. I would highly recommend anyone to go to Henley's for their next rental home!
Bill · 21 June 2020
★★★★★ 5/5
GoogleWe rented our current home through Henleys and they were superb. From viewing the property, through negotiating the tenancy, to ensuring the house was at its best, they have been quick to respond and action our queries and requests. In particular we have appreciated the staff's pleasant and polite manner.
Mary · 23 November 2023
★★★★★ 1/5
GoogleMy partner and I went to look at a property today. I organised time off work to view the property which isn't easy to do as I'm a manager at my workplace. We had an appointment for 5pm and had a call at 4pm from a Sarah asking to confirm that we will still be coming to view the property which is 40 minutes drive from my workplace and When I arrived at the property a couple minutes before the appointment time we got a phone call and a text saying that the property had been taken and the appointment is now canceled. This is appalling customer service to say the least as it has cost me time from my busy day, my fuel money as well as the time I had to take off work to arrive on time for the appointment. I called henleys to find out to get an explanation and was told the boss would call me back and they haven't. Looking at the the last review on facebook it looks like I'm not the only one they have done this too and I wished I had looked at the reviews before making an appointment in the first place. It is safe to say I will be staying away from any properties that are with henleys and I suggest that you all do the same.
John · 22 June 2017
★★★★★ 5/5
GoogleI invited 2 well known Estate Agents along for a rental valuation and they said they cd get their contractors to put in an oil watchman for a reeasonable price the 2nd Agent said theyd get bk to me with a price. When it came down to it the 1st one doubled the price saying theyd made a mistake and the 2nd one I had to chase up to give me a price (told by office guy to search on the net which I did - unimpressed). Following a courtesy call from the 2nd Agent I told them the office guy had put me off letting them Manage the letting of my property and by then I'd got a quote from a proper oil tank company based in Cambridge that was much cheaper than their quote after all!
So I decided to give Henleys a call! BEST DECISION EVER!
Sarah who attended made no false promises and impressed me with no pushy sales talk and I just KNEW they were the right choice to let through.
The 1st 2 Agents told me we wd receive the rent by bank transfer approx 10 working days after they received it - Henleys told me we'd receive it the same day and THEY HAVE BEEN TRUE TO THEIR WORD!
Professional and efficient I have peace of mind with them Managing the property - I would highly recommend them!
Jo · 22 June 2017
★★★★★ 5/5
GoogleThe people who work here are always kind and professional. They are consistently happy and ready to help us with any problems or questions we have. We are letting a house that is managed by Henleys and we have never had any problem getting our appliances looked at, and they always respond quickly to my emails. I really appreciate having such a good property manager, I highly recommend this agency!
Myles · 21 June 2021
★★★★★ 5/5
GoogleWe purchased a house through Henley's and although the sellers were not living in the UK, Maria made sure that the transaction was as smooth as possible.
Jon · 22 June 2018
★★★★★ 5/5
GoogleKnowledgeable, friendly and extremely helpful. Henley's are my go to Agency when I need anything as everyone is always so helpful and I have recommended them numerous times!
Melanie · 21 June 2022
Agent replied · 20 June 2024
Thank You Melanie. We pride our selves on our helpful attitude and its great to see our customers appreciate it. We looking forward to helping you in the future. Maria - Director
★★★★★ 5/5
GoogleThe Team at Henleys are really focused on delivering for their customers. Professional but with that all important personal touch. So easy to work with.
Stephen · 21 June 2022
Agent replied · 20 June 2024
Thank you, always a pleasure working with you at SB Properties.
★★★★★ 5/5
GoogleHad a wonderful experience with Henleys they made the process go by with ease providing me with thorough information every step of the way
Doza · 21 June 2022
Agent replied · 20 June 2024
Thank You
★★★★★ 5/5
GoogleExcellent experience start to finish, every agent was a pleasure to deal with. Made the process of getting into a house as seamless as can be. 10/10 would recommend
Mark · 21 February 2024
★★★★★ 5/5
GoogleOverall great customer service and a well informed friendly staff that helped me significantly during my time of need! Highly recommended to anyone searching for short or long term lets as they'll help you greatly with the process and provide excellent customer service throughout the entirety!
Alexander · 21 June 2022
★★★★★ 5/5
GoogleFrom the time I arrived in the U.K. and started looking for a place to live, every single one of their employees has been extremely helpful and attentive. Dealing with whatever issue may arise with prompt and efficient service has made my first 5 months living in this country a breeze. I would highly recommend their agency to anyone.
Mouthy · 22 June 2018
★★★★★ 5/5
GoogleWas a joy to deal with the fantastic team at Henley's whilst we went through the process of buying our first home. Couldn't fault the service they provided and they were always on hand to offer advice and information swiftly. From start to finish they were professional, friendly and approachable. Would highly recommend.
Simon · 21 June 2020
★★★★★ 5/5
GoogleA good place To go to on the street and online to help you find property to rent or buy, very friendly staff.
Ian · 24 September 2023
★★★★★ 5/5
GoogleLyndsey specifically is just brilliant. Always kept in touch and was chasing solicitors left right and centre for updates. Whatever she is paid isn’t enough!!!
Ashleigh · 21 June 2023
★★★★★ 5/5
GoogleHenley's are a fantastic team with great coms. They've managed our properties for the last 6 years and found us great tenants and really looked after our properties. Thoroughly recommend the team to all!
Peter · 21 June 2022
★★★★★ 5/5
GoogleHad the best experience dealing with Maria and lesa both made the process so easy and hassle free , would 100% recomend to anyone looking to rent a property in the local area !!
Thank you so much for all you help!!PositiveResponsiveness, Quality, Professionalism
Adam · 21 June 2020
★★★★★ 5/5
GoogleFriendly staff. Arrived quickly and took pictures of house I needed to rent and had it online by the next day. The staff called and let me have updates viewings
Joanne · 27 August 2022
★★★★★ 5/5
GoogleFriendly staff. Arrived quickly and took pictures of house I needed to rent and had it online by the next day. The staff called and let me have updates viewings
Jojo · 21 June 2022
★★★★★ 5/5
GoogleFirst time we have used Henleys for property letting. The service provided was excellent. Great communication, fast and efficient letting. Will definitely use againPositiveResponsiveness, Quality, Professionalism, Value
Annette · 27 August 2022
★★★★★ 5/5
GoogleBest Estate Agent in the area. Used them a few years back and now again. As with the first time, very professional, very knowledgeable of the area and great customer service. No messing around, just straight to the point.
Will use again.
Graciano · 22 June 2018
★★★★★ 5/5
GoogleI've used Henley's many times to rent my properties, they are very professional. The owner of Henley's Maria Charalambous has a great team behind her and all work as one for the client. Will continue to use x
Trudie · 22 June 2018
★★★★★ 5/5
GoogleHenleys went above and beyond to help us get a home, Maria specifically was so helpful. All correspondence was responded to quickly and professionally, I would recommend Henleys to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Jordan · 21 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
