Your Move Midsomer Norton reviews

★★★★★ 1/5

Google

The worst estate agent we have encountered. The lady from rentals (Dawn?! Correct me if I’m wrong) seems lovely on the phone but appears none of our calls got any further than that. Very poor communication. We were essentially blocked from booking or getting any confirmation, despite multiple attempts to schedule viewings. Our follow-up calls and messages were completely ignored. Complete silence and a total lack of returned communication is not how you run a business or treat potential buyers. If they are this unresponsive before you even get through the door, I can only imagine what it is like trying to deal with them through an actual transaction! They have no thought for their vendors and are working and doing what is best for them as agents. Save your time and take your business to an agent who actually responds!

Glousku · 27 September 2026

★★★★★ 5/5

Google

Grace contacted me via mail shot 5 months into being listed with another agent. Her mailshot was outstanding. Unlike the franked standard letter with digitised signature, hers was in a hand addressed envelope with a real stamp on it - with beautifully heavy gauge paper. The presentation was outstanding. I was curious. So I contacted her and we met up 2 days later. Grace’s approach to marketing the house was new and refreshing. She was full of positive energy and was able to see the positives in a quirky, rural property. She understood my needs as a Seller and was quick to deliver a sales letter and marketing plan, again produced to the highest standard. Her photographs and marketing collateral were high end and working with Matt, she produced an outstanding video which she used for Social Media and the Rightmove and Zoopla portals. I had so many compliments on how she had interpreted my beautiful home and brought it to life with the video tour. Viewings followed. Grace was always courteous and mindful of making them as convenient as possible to fit with me. Unlike most agents who spend about 15 to 30 minutes in the property - Grace spent around 1 hour with prospective clients showing them around and working with them to see the opportunities the property would afford them, should they wish to buy it. Unlike other agents, her feedback was efficient and thorough. She sold my home when it was getting dark at 4pm and when most Sellers are looking to take their properties off the market. The property went live at the beginning of September and went under offer in mid November. Very impressive. Just like her. A property professional who is driven by the highest of standards. If you want a refreshing new approach to selling your home, it really is worth speaking to her and getting her opinion. You really don’t have anything to lose - but everything to gain. We now enter the Sales Progression part of the sale process. So I can’t comment on that as yet. However, I will be happy to do so once I have completed it.

Lesley · 8 September 2025

★★★★★ 5/5

Google

We decided to sell our property with Your Move after finding a property they were marketing. Being both a buyer and seller with them meant we got to see both sides of the business. We were delighted in how everything went. Thanks to them we achieved the sale price needed to facilitate the purchase of our onward property. Without deciding to sell with Your Move, we are in no doubt that the purchase would not have happened. Great team and always available when needed. Would not hesitate to recommend

Jon · 21 September 2026

★★★★★ 5/5

Google

Phil was incredibly patient with my many questions and anxieties. He really took the stress out of organising a lot of the things I needed to order. I have moved before, and it is overwhelming, but Phil took the stress out of it. 5 star service from a 5 star employee.

TIM · 14 May 2026

★★★★★ 5/5

Google

Phil was extremely helpful and patient. Thank you for setting everything up for me, and clarifying any questions I had. This is a fantastic service - saved me hours of my day where I would usually be looking at separate providers, comparing, and then going through the set up all myself.

Sonia · 4 May 2026

★★★★★ 5/5

Google

Lead Hero has transformed my business and I now have a process for my leads with the breakdown of all the data I need. The volume and frequency of the leads is consistent and growing rapidly. The whole setup process has been straight forward and Lead Hero have been so kind, helpful and easy to deal with. I cannot recommend Francis and his team highly enough.

Bella · 27 December 2025

★★★★★ 5/5

Google

We cannot recommend enough the team at Bailey and Bryant. From start to finish they were extremely professional and they took the time to get every detail just as we wanted. They sold our Mother's property to the first viewer within a month of going on the market, which is no mean feat due to the type of property, and we have just completed on the sale which took less than 4 months. Amazing work, thank you!

Fiona · 20 September 2026

★★★★★ 5/5

Google

This is the second time we have used Your Move to sell our property and again have been absolutely brilliant. Tracey and Mark listened to everything we wanted and certainly delivered. We received an offer on our property within the first week and with the help of both Tracey and Mark we secured the home we had our sights set on. They have made the whole process run smoothly along with great help and support along the way.

Emma · 9 September 2026

★★★★★ 1/5

Google

Initially, Dawn was very nice to deal with. However, when she went on holiday, Tracey took over. We put in for a flat and passed all the references and credit checks. Our guarantor passed the references and credit checks. Our guarantor is in a wheelchair and not the quickest at doing things, but he got all the documents that they asked for. He also doesn't do internet banking and was assured by Let Alliance that it won't be an issue. After providing a number of documents. Our guarantor even increased the amount from £29,000 to £35,000. We received an email from Tracey, who told us that they are refusing our application. She blamed Let Alliance, but they don't make the decision. It's purely down to the landlord or letting agent. She didn't even have the decency to ring us. They all knew the circumstances of us being homeless and staying in a hotel. Tracey did not care and she lied. Tracey even laughed at us over the phone when we rang her. When we asked why she didn't ring us she replied "well because you'd of shouted at me that's why". How unprofessional is that. No understanding or care in the stressful situation that we are in. Oh and also the property was re advertised on rightmove before we even got the holding fee back and that took a week to get back. We had an email this morning from Tracey after we complained and let's just say it's a fob off response. We are going to contact The Property Ombudsman and ARLA. We honestly don't understand how they are still in business. Don't trust these people. They will waste your time, build your hopes up and let you down at the last minute. Avoid.

James · 20 July 2025

★★★★★ 5/5

Google

I have always liked Mark and Tracey. I bought from them and sold through them. The sold story is incredible. One week on the market and an accepted offer in that time. Thank you Tracey for finding the best buyers.

Hannah · 26 June 2026

★★★★★ 5/5

Google

It's a very helpful service, I highly recommend it, it's useful to make sure that everything is set up and you can always go back to them for more assistance if you ever need any. Thank you Lyndon for answering all my questions and being very helpful.

Alexander · 4 May 2026

★★★★★ 5/5

Google

I've had a brilliant experience with Your Move throughout the sale of our house. Mark, Tracey, Lisa and the rest of the team were professional, friendly and helpful from start to finish, keeping me informed throughout the process and making what can be a stressful experience as straightforward as possible. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a property. Thanks again for all your help!

Harvey · 9 October 2026

★★★★★ 5/5

Google

We've been renting a property with Oulsnam, Barnt Green since 2018. We've had nothing but excellent service and any issues with the property have always been resolved quickly. Our property manager, Shania Benton, has been consistently superb and is always approachable. Thank you Shania!

Rich · 10 May 2026

★★★★★ 5/5

Google

Next-level support and dedication, these guys actually care. What really sets Lead Hero apart isn’t just the software (which is great), it’s the team behind it. From day one, they rolled up their sleeves and got stuck in, helping us get everything set up properly. They didn’t just give us a login and leave us to it, they worked with us, step by step, to build out the right systems for our business. The level of support, technical know-how, and attention to detail has been unreal. We’ve worked with other CRM platforms before, but none have come close to this level of service. If you want a team that’s truly invested in your success, Lead Hero is it.

Kartal · 27 May 2025

★★★★★ 5/5

Google

I spoke to Phil who made everything clear and was very patient with me as I was a bit overwhelmed by all the things I had to see too. Very pleased at outcome and can now relax ahead of my move.

Alastair · 21 May 2026

★★★★★ 5/5

Google

It was very informative and helpful. Lyndon was amazing, breaking everything down for us. We got everything we needed and even things we didn’t realise we needed. As inexperienced first-time homeowners, this will make our first year stress-free 🥰🤗.

MInabelem · 30 May 2026

★★★★★ 5/5

Google

We have had a very bumpy journey in selling our house,the occasional highs and inevitable lows but, our selling agents, Your Move , have held our hand, helped us through the mire and have been superb. Without their help especially Lisa and Tracey we could have sunk several times. Were we to go through the process again we would definitely use Your Move - Midsomer Norton.

Alison · 9 October 2025

★★★★★ 5/5

Google

Baily and Bryant Our company have noticed that you have had dealings with a certain couple of absolute trouble makers a few months ago. Ours and another company that we know, have also had the same trouble with them regarding the same issues. Did you also realise that these two have notched up over 250 negative reviews towards small businesses across the Wiltshire area and beyond ? I have been following the progress over the last year via Google Maps and have kept details of every single negative and personal attack on every business that they have made. These two have a pack mentality when it comes to leaving reviews ( as you may have noticed. They employ friends and family members to bolster each claim they make. I would be happy to meet up with you to discuss legal action of deformation and slander, as the comments made against our company are completely false and a staff member has been really poorly since the claims were made against him. From what I've seen on here I'm certain it'll be the same with your company? I've also been in touch with the other companies that have had dealings with them and have found fruition going forward against the false narrative. Anyone can leave bad reviews, but personal attacks and false information against businesses will not be tolerated!

Chris · 2 July 2026

★★★★★ 5/5

Google

Bria has been an excellent sales rep at helping me with selling my property. She sees to your issues asap . She helps you understand clearly and is constantly on the ball

Kamaljit · 27 June 2026

★★★★★ 5/5

Google

I had such a great experience with Just Move In. It was hassle-free, quick and very clear. Will was very accommodating and easy to speak to. He handled all my questions and made the process very smooth.

Tea · 21 May 2026

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Mark, Tracey, and the whole team. Their professionalism, expertise, and customer focused approach are second to none. I would highly recommend them to anyone looking to sell their home. They have made what can be a daunting process feel straightforward and seamless from start to finish. I would not hesitate to use them again in the future. Keep up the great work!

Jessica · 30 August 2026

★★★★★ 5/5

Google

​I cannot recommend the team at Your Move highly enough. Mark and Tracey run a fantastic franchise, but a special mention has to go to Mark, who consistently goes above and beyond to help wherever he can. ​My history with Mark actually goes back 20 years when I first bought my house through him. Having just used Your Move again, I can confidently say their standards haven't dropped a bit. They truly live up to the phrase "the local agent with national power" combining deep local knowledge and genuine personal care with the backing of a major national network. If you want estate agents who actually care and deliver results, look no further.

Philip · 18 June 2026

★★★★★ 5/5

Google

Tom was extremely helpful during my phone call, he ensured the process was smooth and provided me with the best information throughout. Tom was friendly and a pleasure to speak with on the phone! Thank you!

Taryn · 14 May 2026

★★★★★ 5/5

Google

I was completing my identity check on line and ran into some issues. I called Customer support and Beth answered the phone and can I say I'm so glad she did. Beth was patient, pleasant, clear and concise, efficient and effective. She didn't leave my side until all tasks were completed correctly. I can sincerely say, she is one of the best customer service operatives I have ever dealt with. Its a shame there arnt more like her. Thank u Beth

Diane · 2 February 2026