Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur Avant Home Experience
We have just completed with Avant and are in our new home which we completely love. Throughout the process Jane, our sales advisor, has been fantastic. She’s kept us updated with weekly build progress reports that we always looked forward to and made sure we had always the information we needed, helping us through the buying process. She has been there for us every step of the way to answer our questions (as confused first time buyers), even going the extra mile to help us decide if we could fit the sofa we wanted in our new home!We had our demonstration with Andy, the site manager, who was very knowledgeable and showed our house was built to an incredible standard. There have been some small snags we noted as we moved in (as is the case with every new build) but Andy and the site team sort them straight away and are making us feel very looked after and in safe hands.The whole team are lovely to chat to and are really making us feel welcome in our new home. We’re really pleased we went with Avant.
Isabel · 7 December 2023
★★★★★ 1/5
TrustpilotHouse I purchase back in 2018 was cold…
House I purchase back in 2018 was cold and after 5 years of fighting them with evidence of thermal image report from accreditation technical Manager both avant homes and NHBC have refused to acknowledge the serious structure of the property. How pathetic of them having their own technical person with a credit card to show the cause of the cold draft coming through windows where I was fully informed there airflow issues where they haven’t met the building regulations, I am now going down the legal route after real evidence clearly shows the seriousness or the lack of work done I have avant homes laughed at my face via email and told me any legal representative to send correspondence through to HO. The directors Jeff Fairburn, Mark Mitchell have ignored my plea. . Total greed!!!!
Olga · 7 December 2023
★★★★★ 1/5
TrustpilotRun.. do not buy!
If I could have put 0 stars I would. Absolutely horrific company to buy from and deal with. They don't communicate at all. They finished the build 7 months late but only answered the phone to us the day before we were meant to move in 4 times to tell us "it won't be tomorrow" 2 years later and we're STILL trying to get snags sorted that were reported the week we moved in. We have had water issues comi g out of our ears! The only thing that held water when we first moved in was the dog bowl! Mould all over, loft.. still drenched all the time! Wooden floors we had put down... Destroyed at our cost! They wipe their hands as soon as money is exchanged. Sewage backing up in toilets. Extractor vents duck taped on .. yes tape.. this is just a few issues.. the list is endless. Gardens are just as bad. Like a swamp is the easiest description... You also have to fight to get your deposit back! My only advise is don't do it. It ruined our whole experience of buying our first house together.... What was meant to be a lovely new home for a young couple... Feels like a prison.. run for the hills and get your deposit back whilst you still can!
Cybl · 4 December 2023
★★★★★ 5/5
TrustpilotOur experience with Avant homes has…
Our experience with Avant homes has been great, we cannot thank Abi enough for all her help and guidance, she's so friendly and understanding.
Aishah · 18 May 2024
★★★★★ 5/5
TrustpilotAndy Jones at Craigowl …
Andy Jones at Craigowl was very thorough and worked to a high standard. He was extremely professional and most friendly.
Joan · 29 July 2024
★★★★★ 5/5
TrustpilotReservation stage
The communications from the company are excellent. Georgia, the sales agent at Croftside Quarter has been absolutely brilliant and most helpful.As a company,you don't need to change anything regarding the initial reservation of a property.
Bramley · 10 September 2023
★★★★★ 5/5
TrustpilotExcellent staff member- Louise was so lovely and welcoming
Louise was so lovely and welcoming, really went the extra mile to help us both, very informative on the location and styles of housing. We hope to secure a plot as soon as we have am offer on our house soon.
Julia · 17 March 2023
★★★★★ 5/5
TrustpilotMonkswood Telford - Outstanding customer service!!
From the start the team have been amazing! Customer service has been outstanding. They listen to any concerns or issues we have and are able to sort these in a quick timescale. They stick to their word aswel. If they say they are going to get something sorted they will do it! Really pleased with our overall experience. Lisa, Ian, Dave thank you so much again for everything.
Guest · 19 July 2024
★★★★★ 1/5
TrustpilotHorrendous
Horrendous! They try and wriggle out of doing absolutely anything! Rusty radiator all across the bottom, they can’t conclude that we haven’t damaged it, are they for real? How can we damage an already hung radiator that we haven’t touched! Absolute jokers, useless customer service! Poor quality, issue after issue and they are not interested in helping! The appointments that are made to rectify are hardly ever adhered to, they don’t turn or are late if they do turn up! The directors couldn’t care less either and just fob you off! Someone should be make them accountable for the horrendous quality and appalling customer service!
Keshia · 18 November 2023
★★★★★ 5/5
TrustpilotAvant homes fantastic service!
My experience with Avant homes has been excellent. From first purchasing my plot to moving in. The after sales has also been very good. The site managers Dean and Luke are always helpful and professional. Jordan on site is also very good and helpful. Georgia the sales assistant is on the ball with everything and nothing is too much trouble for her. I would definitely recommend Avant Homes!
AESTHETICA · 17 July 2024
★★★★★ 5/5
TrustpilotOverall my experience was excellent
Overall my experience was excellent. Linda was straight to the point and told me exactly what I needed to know. From showing interest to reservation was all done swiftly.
Jonny · 22 January 2024
★★★★★ 1/5
TrustpilotAppalling customer service
Appalling customer service. They agree to repair issues and then drop off the face of the earth. The general managers leave the company after a matter of weeks and you have to start the cycle all over again. If they had decent staff I'd give a good rating as the houses are lovely just a shame staff don't care about there job or customer satisfaction.
Robert · 19 April 2022
Agent replied · 10 June 2024
Hello RobertI'm sorry to hear that you've been unhappy with the service from Avant Homes and we'd be keen to learn more so that we can help.Feedback like yours is appreciated so we can learn what we can improve on for both current and future customers. Could you let us know which Development you're living at and your plot number and we can escalate your issues to the relevant people. If you can let us know which issues you're having we can investigate them.You can either update your review or email support@avanthomes.co.ukKind regardsAvant Homes
★★★★★ 5/5
TrustpilotI had a great experience with avant…Olivia Spray!!!😁🥰
I had a great experience with avant homes. Dedicated staff and knowledge of what they do. And open and precise guidance on steps to follow to secure your new home. Thank you…Olivia Spray…Charles.
OBIOHA · 3 September 2024
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Olivia.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Sarah is a true professional full of advice and support during my journey to buying my new home.
Kim · 26 June 2024
★★★★★ 5/5
TrustpilotHonest & reassuring
Honest, friendly and professional - Georgiana was helpful, accommodating and all that you would want when delving into a major purchase like buying a house
Andrew · 11 April 2024
★★★★★ 5/5
TrustpilotExcellent customer service from Louise
My husband spoke to Louise at Cotchett Park today and was very happy with her explanation to his query and her friendly attitude. Thank you Louise
Jacqui · 22 March 2024
★★★★★ 1/5
TrustpilotDisgusting appalling and useless
Still no improvement from Avant Elliot Place - over a year of living here and still a joke, outer building issues, not their problem, poor panelling fitting causing drafts and freezing homes not their issue… street lighting WOW we got it other month, road and pavements… only just starting to construct the pavements, waiting 8 months for new flooring to be sealed in both toilet/ bathroom due to a leek, which has now occurred again, sote manager informed, housing informed NO ONE CARES now resulting in black mold upstairs and now coming through onto the kitchen roof… guess who's going tl be paying for that. I am not happy.Absolutely disgusting, appalling company/ housing development full of cowboys and no to little brain cells who dont give two hoots.Worst place. Its a hell hole and i cant wait to be able to pit a sale sign up already.Useless people allowing people to live in poor unhealthy conditions!
Megan · 9 November 2023
★★★★★ 1/5
TrustpilotOnce you are in
Once you are in, they do not care. Some things they promised would be done, were never done. Once they leave the development site, that is it, slow progress. Beautiful design but poor finishes, discovering more and more each day. Still have not completed a number of snags, promise to return and poof, like a puff of smoke, they were gone, never to be seen or heard from again.
Visivae · 24 June 2024
★★★★★ 5/5
TrustpilotDefinitely worth considering a visit
Julie was great! She gave us an opportunity to view different properties explaining the pros and cons of each and allowing us to explore different home to find the right one for us.
Neha · 15 October 2023
★★★★★ 5/5
TrustpilotGreat service
I can't thank Hilary enough for her support and help. Extremely patient and thorough. Super accommodating!Lovely houses Highlight recommended
Kay · 25 July 2024
★★★★★ 4/5
TrustpilotEnsure you read carefully, and push for answers to questions!
Overall I was impressed with Avant Homes regarding my new build, but there were a few frustrations along the way. This was for Seely Fields.
Ben · 23 December 2025
★★★★★ 5/5
TrustpilotExcellent service ...James was very welcoming and showed us…
James was very welcoming and showed us round all the houses that were available.. he told us all the information we needed and gave us excellent service hopefully we can progress with a purchase if everything goes to plan.. Thank you
CJ · 17 February 2023
★★★★★ 5/5
TrustpilotSuper customer service
Lyndsey was incredible, she was friendly, polite and very knowledgeable, both about the particular homes we were looking at and the site in general. She gave us plenty of time and made us feel that we were important. Thank you.
S · 21 March 2023
★★★★★ 1/5
TrustpilotFurlong park Doncaster AVOID this development
Furlong park Doncaster We have had 2 previous new builds and by far Avant homes are the worst, The workmanship and build quality are the worst by far we've come across, snags galore *Tiles upside down & wrong shade*Damaged roof tiles letting water through bathroom ceiling *Breeze blocks/bricks in the drains empty cans of pop in the stud walls *Doors/windows hard to lock/open*canopy over the poorly fitted *wardrobe doors issues*Garage door broke within an hour of moving in & parts missing off the door How these houses on this development are getting signed off is beyond meStill ongoing with the list some people on the estate have been on a year and still waiting for things to be done/replacedThere legal team is something else (bullies) sending letters out to people on the estate for petty issues and threatening legal action Not a happy customer, my advice would be chose another developer
Merv · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
