Avant Homes Scotland East Midlothian reviews

★★★★★ 5/5

Trustpilot

Great experience visiting your Avant…

Great experience visiting your Avant site at Skelton Lake. My partner and I visited Lewis and were immediately welcomed by him. He took the time to explain different options to us including the different home styles to suit what we’re looking for as well as showing us around. Lewis also took the time to send us some additional information for us to think about. Very knowledgable of the site and what’s to come and made us want to move there. Hopefully we can!

Aaron · 4 March 2024

★★★★★ 1/5

Trustpilot

delayed yet again!

Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm

Mr · 20 April 2022

★★★★★ 5/5

Trustpilot

Excellent service by Lewis at skelton Leeds

Excellent service by Lewis at Skelton gate Leeds, helping us with our part exchange. Lewis has been very efficient and friendly from the start. We look forward to completing the rest of our house journey with him.

Laura · 12 November 2023

★★★★★ 1/5

Trustpilot

Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022

★★★★★ 5/5

Trustpilot

Collingsgate

Sadly due to Covid we were unable to complete our purchase. We would like to thank the sales team at Collingsgate, especially Helen, for whom nothing was too much trouble.

Fiona · 10 October 2020

★★★★★ 5/5

Trustpilot

Barley Gate Quarter site

Barley Gate Quarter site. First I would like to say the team at barley gate quarter team is outstanding,Peter and Dan on the build side and Fiona in sales all 3 of them went the extra mile to make our move and purchase as smooth as possible. I bought a semi detached town house which I am very please with. Very few faults had a sticky door handle that the site manager Dan got changed straight away and when we first moved in the bi fold doors had a scratch on the inside of one of the glass sections, which was replaced with in a week by Peter the then site supervisor.When we moved in,the house was spotless and they had left a skip out side for us to get rid of the cardboard boxes and rubbish we generated. We received weekly phone calls from the site manager asking if we we ok and if any faults had appeared.I was a bit apprehensive about buying a new build after all the horror story’s you see on the TV but I needed not to worry as it was a very pleasant experience.Tony & Christine Mclean

Anthony · 19 February 2020

★★★★★ 5/5

Trustpilot

Avant Home - Wilbur Chase - Julie

Avant Home - Wilbur ChaseJulie & MichaelWow What a journey.First time buyer, Non-British National, completely unaware of real estate process in UK. I just tagged along with one of my friends for the viewing in Avant Homes and I met Julie Dickenson. I ened up booking a house. We are grateful for your dedication and unwavering support throughout the entire home buying process. Your responsiveness and commitment to our priorities made us feel valued and cared for. Thank you for going above and beyond for us! Your passion for helping people find their dream homes is evident in every interaction.Thank you for your guidance and support throughout the entire home buying process. Your expertise and attention to detail were instrumental in achieving a smooth and successful completion. We couldn't be happier. Thank you for everything!

Ranjit · 1 March 2024

★★★★★ 5/5

Trustpilot

Avant Homes- Bradley Point

We moved into our hew build 4 bed home last November in Bradley Point.You would obviously expect to have teething issues with new builds, ours were not major and the small issues were taken care of right away. Nick, the site manager was always helpful, responded to calls and emails very promptly. He took care of our small issues and always followed up to see if were we satisfied with the work. I highly recommend buying a property in Bradley Point, you will be investing in a tip top home with excellent after sales service!

Debbie · 1 March 2024

★★★★★ 1/5

Trustpilot

*Avoid*at all costs supposed to be a…

*Avoid*at all costs supposed to be a quality builder nearly two years of hell and its still ongoing trying to get repairs/ damaged items repaired, replaced which were reported from completion! to date we have had 1 of 3 bathrooms available for the last week due to ongoing repairs which have gone wrong from the start lack of materials, trade arriving not aware of the jobs to be be carried out! to tiles falling from walls, not what you would expect for 317000 sadly we were supposed to have a birthday party this week end for our 9 year old and due to the ongoing mess lack of facilities this cant happen! this company only cares about taking your money this becomes obvious very quickly after completion!! if you value your time and mental health stay clear all they care about are the profits!

Julie · 1 March 2024

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, and very helpful team. This was my first dealing with Avant, and having had bad experiences buying new builds in the past from other developers I was at first reluctant. However the property is an investment to add to my letting portfolio and I can say these guys were great. Like buying any house there are always teething problems the advantage of buying new is once your initial snaggings are done you have the near perfect house. No new house comes without snags and Avant were brilliant at getting cracked through them and even explained the snags I would expect of the next year or so as the property settles.

Friend · 29 February 2024

★★★★★ 1/5

Trustpilot

Avant Customer Care

I think many of the positive reviews are "manufactured". Several are posted on the same or near enough the same day with glowing praise which are meant to offset negative reviews and to increase the Trustscore which was in decline until recently.I hope Trustpilot are monitoring this to check the vailidity of some of the positive reports which I suspect are dubious.From my own experience Avant are the worst builder I have endured and the Customer Care Team are woeful at best and have no credibility with me. The site team say things will be done when faults are identified but the silence when complaints are registered is deafening and indifference is their methodologyA follow up to the message from Avant - 7 Feb 2020Avant replied to my critcisism by suggesting the problem was something to resolve with BT - except they did not set up the Internet technology at the build of the property. Apart from the fact that the Avant reply is dishonest it is not factual. I contacted John the site manager (enough said) ... (Peerfields Site; Chilton) when my Internet did not work (this was in late Sept / early Oct - he said (with a witness present) that the problem would be resolved and promised an electrician would call the same day. After nothing happened I contacted Customer Care who said they were in discussion with the Contract Electricians as to who was responsible but would reply to me asap. This is now going back 4 months + # I have not heard a word since excepting the reply below to my message on Trustpilot which possibly sums up their beliefs on after Care obligations. At the time of my original conversation the Customer care liaison said it was a significant problem and they did not wish to knock down walls to undertake a major rewiring exercise, Nor did I but the literature before I purchased said the wiring was state of the art and any problems would be rectified immediately.Nobody ever came back to me and the silence from the Site team was loud - I have absolutely no repect for the Site representatives whatsoever and the Customer Care team are simply misrepresenting facts if they suggest it should be my responsibility. The reality is the wiring was set up with no quality checks and it was installed by Electricians working on behalf of Avant and was of sub-standard quality. Using his tracking apparatus the BT engineer who called he said the fault was internal and the likelihood was the electricians had not used sufficient or adequate care and attention at the point of installation.The company (Avant) simply do not bother or ignore any after real sales representation which they suggest is of primary importance to them ... whatever they say I suggest you disregard any advice from Avant and seek remedies by legal methods A house purchase is a major investment ... possibly the most significant you will make in your life so my advice is do not buy from this Company ... you will regret it

Andrew · 7 February 2020

★★★★★ 1/5

Trustpilot

BIG WARNING...

BIG WARNING.... DO NOT BUY WITHOUT READING.....multiple homes impacted this has been worse than dodgy 2nd hand car dealers...lies, delay tactics, useless orders, no shows...MULTIPLE HOUSES ON THE ESTATE ARE SEEING THE SAME ISSUES AS WE ARE...The house was bought and fine except tiling which was very poor and has gaps... damaged shower glass and missing grout/silicon.......so moisture getting to boards and behind timber... So mentioned week one of moving in.Took 2 years to do anything with fob offs and multiple assessments .. and have turned a simple fix into a safety issue ...Finally they show up and they removed whole boards back to timber. Reattached new boards and didn't bring enough tiles.... So have left half on... and no guarantee of tile matching batch colours...And the ones they started to attach are falling off the walls... So we have a 315k house where 2 of 3 bathrooms have not been safe to use in 2 years.No show tilers, bathroom fitters, plumbers.The tiles falling off also include boards falling off so now it is dangerous if the boards haven't been given enough time for glue to harden... How do we know the entire wall isn't going to Buckle...From what should have been a routine fix and a simple problem and fix... I will never buy avant again...The new CEO came from persimmon after ripping them apart as well.. so I get the impression he is tapping avant for as much dividend payments as possible then moving on.DO NOT BUY IF YOUR EXPECTING QUALITY WORK OR A QUALITY AFTER SALES SERVICE

Stephen · 28 February 2024

★★★★★ 4/5

Trustpilot

Buying a house on Strawberry Fields

Buying a house on Strawberry Fields, Carlton and so far we’ve been happy with the service we have received. I’ll give Nicola her due, she has helped us all the way along this process (very stressful selling our house) and has worked to ensure we are happy with all the fine details. The house is stunning and I just hope the aftercare is as good as what we have experienced to date. Avant as a builder have worked with us all the way through and both head office (Clare Firby) and on site are friendly helpful people! I’d give 5 stars but we’re only part way through our journey with them. Like with anything, moving house is never going to be straight forward, they’ll always be things that need resolving but so far our experience has been positive.

Natalie · 26 February 2024

★★★★★ 5/5

Trustpilot

Avant Homes Barton Point, Kettering

Your Sales advisor Katy was really helpful. She went above board to make sure we were able to view the property we wanted to buy.She gave us good explanation on all that we needed to know about the property and the development as a whole.

Laide · 24 March 2023

★★★★★ 5/5

Trustpilot

Telford Monkswood Excellent

Recently bought a property in the Monkswood development in Priorslee, Telford. Really amazing house and build quality, we've had almost no issues since moving in and we are delighted with everything. Ian and Dave the site managers have been fantastic and the after care has been top notch. Any issues are fixed extremely quickly. Zara for customer service and Keana in sales are also excellent.I can't speak for other Avant developments across the country but the team at the Telford development have been outstanding throughout. Would definitely recommend.

P · 22 February 2024

★★★★★ 5/5

Trustpilot

Laura has always big a great help and…

Laura has always big a great help and full of knowledge. I always receive updates when required and Laura never has any problems taking our calls to discuss the new development coming up soon.

Kieran · 28 October 2024

★★★★★ 5/5

Trustpilot

Lucy - knowledgeable and friendly

Lucy at Avant homes was so friendly, helpful and knowledgeable. Nothing was too much trouble. Would totally recommend Lucy to guide you through the house buying process.Well done Lucy, you are amazing!

MR · 17 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Do not approach or even think about associating yourself with this company. They are the worst developers to exist. They think they can do what they want, where they want and when they want. They are dis-honest, use shabby sub-contractors, who they don’t end up paying, no wonder they don’t finish the jobs! Avant destroy green space, leaving wildlife with no home killing families of badgers and foxes who get in their way. Avant have flooded nearby residents homes who have lived in their homes for over 50 years, Avant deny any involvement and are refusing to pay compensation. They do not care and will never care. The only thing they do care about is the directors (same as the dodgy firm Persimmon!) making millions out of the little people who stupidly decide to buy their houses! DO NOT BUY!

K · 14 February 2024

★★★★★ 5/5

Trustpilot

Me and my husband approached Avant …

Me and my husband approached Avant homes we were looking for a house in that area , from our first appointment with Bella, we found our beautiful new home . She spent a lot of time answering any questions and being able to answer them promptly . Just before we moved in. We had an appointment to check our house to make sure we were satisfied with everything Nick who is the site manager was fantastic. He pointed out snagging that we would never have noticed. We got the keys quickly to our new beautiful home . Louise welcomed us to our new home she was great and very helpful .We were giving numbers for customer care and contact details for Michelle who has been fantastic . We haven’t had any major issues with our home. Only little bits of snagging here and there ,that have been dealt with promptly sometimes within a couple of hours after making a phone call, somebody would come out to fix the problem. Everybody that I have dealt with that works for Avant homes has been fantastic. I cannot fault them .

Mrs · 12 February 2024

★★★★★ 5/5

Trustpilot

We have recently bought a house at…

We have recently bought a house at Sommervile village Stockton on Tees.I our opinion the Sales advisor Angela Kingsley has been amazing at every stage of the purchase.Whenever we raised any issues she would get them sorted straightaway.Can not complain about anything.Keep providing excellent service to others as you did yo us.Thanks

Damian · 7 June 2022

★★★★★ 5/5

Trustpilot

Great house buying experience so far.

The service and communication support we have received so far from Jessie at Radford Meadows have been second to none. She has responded a quickly to our questions and has been extremely helpful as we progress through the house buying journey. Our experience of the wider team who work behind the scenes or other developments visited are also mirrored by our comments above. We feel that service is a value that sits at the heart of the company from what we have experienced so far.

David · 11 February 2024

★★★★★ 5/5

Trustpilot

I am in the process of getting my first…

I am in the process of getting my first home. I have been dealing with Jacque from Avant homes. She has been amazing. Excellent customer service. I had no plans to get a house in the immediate but l was impressed by her commitment to going the extra mile and her recommendations has made the process seamless. Kudos to Jacque Mcphee and all the Avant home team.

Tafadzwa · 4 October 2024

★★★★★ 1/5

Trustpilot

Berkeley DeVeer sales, Avant customer care. Neither resolve issues and ignore you in the hope you go away.

We bought our house from Berkeley DeVeer but now they have taken over Avant and are handling our case under that name so here goes. I wish there was a negative option not just a 1 star. We are getting to the point where we really dislike our house. It’s affecting our mental health, it’s depressing to come home to see such shoddy workmanship in almost every area of the house. The brickwork around the front door has mortar gaps varying from 1-5cm in several different shades, and this is after 2 rounds of “remedial” work. The woodwork on the stairs and throughout the house is a mess. We have a curved angle in a corner of a stud wall rather than a crisp angle, but then it’s also plastered and finished like it was done with a butter knife. Flaking paint on radiator pipes. Patio doors that are so hard to open it needs a shove. Can’t push too hard though or it will swing open and hit the heat pump which means the door doesn’t even open much past 90 degrees to the house. The shower screen in the family bathroom still leaks onto the floor despite having it replaced. The en-suite shower was leaking for so long we check obsessively every time we use it because instead of investigating the cause, the leak was diverted with layer upon layer of silicone it ended up leaking through the ceiling, tracing the wiring into……the fuse box that was also wired incorrectly so it could have given us a nasty shock. We expect to see water leaking from the showers so we daren’t even lay any flooring in the bathrooms so at least we have a heads up before we end up with another fire risk. We shouldn’t have to be living like this with bare wood on the bathroom floors! The rear gate is attached to the shared back fence not to a post in the ground and the ironmongery is on the wrong side of the gate so we couldn’t attach any form of security measure to it even if we wanted to. The list goes on. They know about it all but no one listens. We’ve complained, we’ve escalated, we’ve begged and we’ve pleaded but 16 months later we are still in what we consider an unfinished house. When we’ve put all our savings into it and have no spare money to fix things ourselves in a house that was significantly delayed, that should have been our forever family home. It’s just not right. We are exhausted by the whole process of chasing snagging work, being ignored and belittled. I’ve even had some contractors tell me that they’ve heard from customer service reps that I’m causing a fuss and being a nightmare, as if its me asking for issues to be fixed properly that is the problem in this situation. So much so they’ve been apprehensive about coming to my home. I’ve never lost my temper with any staff member, kept my calm and been respectful. I’ve being in floods of tears on the phone to the MDs PA in a desperate bid for escalated support and even turned up at the front door of their head office to speak to someone above their head of customer services who had ignored us for months to try to get some action from higher up. That also didn’t work and we were forced to go no contact with Charlotte for my own mental health believing it to be her to blame when it’s seems it’s actually company policy to treat customers like this. Wish I had lost my s**t with them, wish that I had kicked off. I’d love nothing more than a therapeutic scream and shout on the phone but I don’t, it always falls on deaf ears anyway so it probably wouldn't make any difference how I conducted myself but I don’t. It’s a sham of a company and I don’t think my house will be worth anything in the state it’s in so it’s not like we have any choice but to live with it and attempt to fix the issues over time. It shouldn’t have to be like this. I know we’re not the only ones who have had issues the same as ours, I’ve spoken to several people on many of BDV sites and unfortunately it’s the way they conduct their business. They aren’t even ashamed of it. Please, if you read this when thinking about buying a house from BDV or Avant - however they present themselves, just don’t. Don’t do it. Choose a reputable developer with good customer services. If they lie to you from the start like we experienced from this company, follow your gut and think twice, we wish we had. Save yourselves!

P***ed · 7 February 2024

★★★★★ 5/5

Trustpilot

Very pleasant visit

Very pleasant visit, knew her knowledge on the homes and what was feasible and what wasn’t.Not pushy either which is a big thing nowadays. Would recommend a visit if you’re looking for a house.

Ricci · 17 October 2024