Every review we hold for the Middleton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended
Ryder and Dutton were absolutely brilliant from the first meeting right to completion. Their service was excellent and they were absolutely invaluable with their assistance navigating the conveyancing. Would highly recommend. Special shout out to Geraldine Marsden in the Move Manager team for her assistance.
H · 22 November 2024
★★★★★ 5/5
TrustpilotWe are really impressed and excited…
We are really impressed and excited about rider and dutton
Mr · 8 May 2026
Agent replied · 12 May 2026
We're happy to hear that your renting process was handled easily. We appreciate your recommendation and are grateful for your feedback!
Gareth
★★★★★ 5/5
TrustpilotGreat to deal with
Great to deal with from start to finish, Geraldine was very proactive and informative throughout.
Finalfix · 21 October 2024
Agent replied · 25 October 2024
We are so pleased to hear that you had a positive experience. We appreciate your kind words about Geraldine.
★★★★★ 5/5
GoogleLisa has been very hands on during my first house purchase, and made it an easy process for me. She had been very friendly and professional. She has also been very quick with her responses to any queries I had. Would highly recommend Lisa and the team. Thank you for all your help.
YasminPositiveResponsiveness, Professionalism
Sonya · 22 June 2021
Agent replied · 21 June 2024
Thank you Yasmin, I hope you love your new home and will be very happy there if you ever need our help again just ask. All the best from Lisa and the team.
★★★★★ 5/5
GoogleLisa has been very hands on during my first house purchase, and made it an easy process for me. She had been very friendly and professional. She has also been very quick with her responses to any queries I had. Would highly recommend Lisa and the team. Thank you for all your help.
Yasmin
Sonya · 22 August 2021
Agent replied · 22 August 2026
Thank you Yasmin, I hope you love your new home and will be very happy there if you ever need our help again just ask. All the best from Lisa and the team.
★★★★★ 5/5
GoogleCould not fault the service I received from Jordan. As a first time buyer he helped me navigate the ins and outs of buying a property. He was extremely quick to respond to questions and kept me updated on the transaction throughout. Jordan was great to deal with, always with the best customer service.
Ben · 22 August 2021
Agent replied · 21 June 2024
Hi Ben, thank you very much for your review! I hope you are settling in well at your new property and I’m glad you were happy with the service throughout the process. If there is anything we can ever help with in the future, please let us … More
★★★★★ 1/5
TrustpilotNuisance to the community
Ryder & Dutton continue to cause an annoyance around the miles platting area. Myself and various houses on the estate have clear signs on their postboxes stating NO FLYER or service leaflets yet then continue to post flyers through our letterboxes. If you can’t get the basics right then god help those people who sign up to their services
JB · 17 December 2024
Agent replied · 23 December 2024
We're sorry to hear you've received this leaflet, our delivery team do endeavour to ensure they notice any signs saying homeowners do not want flyers etc, we apologise we've missed this on this occasion and will make our team aware for future.
★★★★★ 5/5
TrustpilotGabrielle was great from start to…
Gabrielle was great from start to finish. She was there for everything I needed and responded so quickly as wellHighly recommend
Francesca · 10 July 2024
Agent replied · 24 August 2024
Thank you for your review Francesca, I'm pleased you have found the process to be smooth, good luck with your travels!Kind regards, Gabrielle Wray MARLALettings Valuer
★★★★★ 5/5
GoogleWe used Ryder and Dutton for our sale and we are very pleased we did. Everything from the initial valuation through to completion was great and Bryony was very helpful and responsive to all our queries.
David · 20 March 2025
★★★★★ 5/5
GoogleI cannot speak highly enough of the team in the Brentwood office. Right from the initial contact and valuation Michael was first class and kept me regularly updated with progress, even if there was nothing to report. Fantastic team and i would not hesitate to recommend if you are thinking of selling
Jason · 23 July 2024
★★★★★ 2/5
TrustpilotResponse
The delay was extremely frustrating but your staff are not proactive and did not on many occasions call us back. We only got to know by accident that they’d lost their buyer. James did say they only needed a small mortgage. We weren’t given a brochure of our property and when asked I got a few pages not even paper clipped together. The word on the street whenever it’s been mentioned is that your customers are a hindrance and your staff are not very goodThere were many other things that occurred and the solicitors you recommended for our buyers are inefficient and lazy. If I could do anything about the house buying process I would ensure that the fees charged for your service are substantially reduced as you don’t provide value for money. I’ve worked with excellent negotiators over the years so I know what I expected and didn’t receive. You Leanne are very good at your job but let down by your office.
Denise · 22 November 2023
Agent replied · 4 February 2024
Hi Mrs Wood, we are sorry that you have felt the need to leave us a 2 star review following the recent sale of your property. I know the process took longer than expected and although we spent many hours chasing solicitors, the delays were unfortunately out of our control. We are very proud of the positive reviews that we have received over the years, with this being the first low review we have had, so we are really disappointed that the solicitors process has impacted negatively on your experience with us. We do hope that your new home is ready quickly for you and wish you all the best with the move. Kind regards, Leanne Randall, Branch Manager, Ryder & Dutton - Colne Valley
★★★★★ 5/5
TrustpilotAwesome 👌
My experience was nice
MAGDALENE · 17 June 2026
Agent replied · 18 June 2026
We are so glad you had a nice experience! Thank you for your wonderful feedback.
★★★★★ 5/5
TrustpilotTop class service from Ryder & Dutton
Top class service from Ryder & Dutton. Starting with Oliver who I dealt with initially when I put my property on the market, then from Jade and Michaela who were very easy to talk to and helped to make the whole transaction go through smoothly. I would definitely recommend them to anyone wishing to put their property on the market.G.S.
Gary · 25 November 2024
Agent replied · 23 December 2024
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We appreciate your feedback and are glad that Oliver, Jade, and Michaela were able to make the process smooth and enjoyable for you.
★★★★★ 5/5
GoogleWe were shown around some properties by Kashan. He was very helpful in suggesting other houses that may fit our criteria, and whilst on the viewings, he had clearly taken the time to memorise details about each house, and he knew the answer to almost every question, and was happy to find out for us any other queries we did have. We really appreciated his level of professionalism!
Olivia · 19 July 2024
Agent replied · 19 July 2026
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotProfessional, Friendly, Efficient
R&D provided a professional, friendly, comprehensive service under pretty difficult circumstances!!!Every member of staff was pleasant and always called back when they said they would during the process.In final completion phase Jenny Boyle, the Move Manager, provided great support for which we are very grateful. Her regular updates and discussions with the solicitors definitely kept this difficult process on track. We wouldn’t hesitate to use R&D again - hopefully under easier circumstances!
Mr · 7 May 2024
Agent replied · 19 June 2024
Really appreciate the review, Neil. All the best to you and the family!
★★★★★ 4/5
TrustpilotVery helpful
Very helpful, at the beginning and end of sale. My boiler broke down prior to moving in on removal day in my new home. Emmy went above and beyond to support. A little quiet mid sale and didn’t always return calls at this point. But the support at the end was amazing.
Karen · 19 July 2024
★★★★★ 5/5
GoogleI used Ryder and Dutton for both my sale and purchase, they were amazing and I have no issue highly recommending them. Bryony with the sale of my property, Emma on the purchase and Veda for her outstanding aftercare. What a team! Thank you
Rachel · 20 June 2025
Agent replied · 20 March 2026
Thanks Rachel, pleased we could help😊 …
★★★★★ 5/5
TrustpilotStaffs are so good.Always ready to answer our calls and queries.
Staffs are so good and supportive. Jenny was always ready to answer our queries.
Mrs · 24 October 2024
Agent replied · 23 November 2024
We are thrilled to hear about your positive experience. It's wonderful to know that our staff, particularly Jenny, provided you with such excellent support. We appreciate your kind words and will share your feedback with the team.
★★★★★ 5/5
TrustpilotCan’t thank Jessica and the team enough…
Can’t thank Jessica and the team enough for a easy and hassle free purchase
Mr · 24 October 2024
Agent replied · 23 November 2024
We're so happy to hear that your purchase was easy and hassle-free, and it's wonderful to know that Jessica and the team were able to deliver on that ⭐
★★★★★ 5/5
TrustpilotCatherine was fantastic
Catherine was fantastic, always letting me know what was happening - tenacious in her pursuit of trying to finalise the transaction. I couldn't ask for any better support and communication throughout, thanks so much for your help!
Andrew · 7 July 2023
Agent replied · 4 February 2024
You are so welcome, we wish you all the best! Take good care
★★★★★ 5/5
TrustpilotAmy Heaton was very helpful and always…
Amy Heaton was very helpful and always at hand for any questions we had and for advise. Made the process of buying our first house very smooth and less stressful
Charlotte · 29 December 2023
Agent replied · 4 February 2024
Thank you for the 5* star review Charlotte, hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotVery professional
Very professional from valuation to completion. All the staff I have dealt with have been very friendly and easy to talk to, they kept me informed at each stage of the process. I would highly recommend this Estate Agency.
Ian · 23 May 2026
★★★★★ 5/5
Trustpilotstress free services
From beginning of both my sale and purchase, I was kept upto date on a regular basis. Nothing was too much trouble for them to sort.Whenever I needed help, Charlotte and Katelyn were always there with advise which helped make the whole process less stressful.
Chris · 3 November 2024
★★★★★ 5/5
TrustpilotMatt was very supportive throughout the…
Matt was very supportive throughout the whole process. He was very approachable and always resolved any issues. Thank you for all your help.
Sue · 17 May 2024
Agent replied · 19 June 2024
Thank-you for your review I'll be sure to let Matt know! 😊 - Team Rawtenstall
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