Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleSelling our property turned out to be a long and difficult process. It was quite a challenge to find the right buyer, but the team at Barnard Marcus Feltham handled the situation professionally throughout
They maintained a professional standard and helpful during what was a very difficult period
Raquel&Will
BichoS · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind words, Raquel and Will. We are proud to have provided you with a professional and helpful service during the challenging process of selling your property. We strive to make every transaction as smooth as possible for our valued clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThe team at Barnard Marcus (Surbiton) were fabulous!
The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!
Carolyn · 13 July 2026
★★★★★ 5/5
GoogleExcellent service,professional at all times! Tricia and her team are exactly what you want and need in Estate Agents!
Keith · 13 October 2025
Agent replied · 12 November 2025
Thank you so much for your kind words! We take pride in providing exceptional service and professionalism at all times. We are thrilled to hear that we met your expectations as estate agents. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
Umut · 26 March 2026
★★★★★ 5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
Ian · 27 July 2026
★★★★★ 5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.
Customer · 25 March 2026
★★★★★ 5/5
GoogleI only have great things to say about Barnard Marcus Feltham. We dealt with Evan, who I would refer to as an absolute guru of an estate agent who made our experience an absolute joy. Unfortunately the deal did not go through but it was no fault of his. He was completely honest and transparent throughout, executing a level of professionalism that is second to none. Rest assured you are in good hands dealing with Evan, who has a great personality to boot, really cares and is a gentleman, constantly demonstrating his integrity throughout. Thanks for everything mate.
We also dealt with Marina for all of our mortgage related affairs amongst other things. It really was a pleasure working with her. She was on hand and available at all hours and was able to bring us some amazing deals. Transparency is important when dealing with things as complex as mortgages and at not point it time did we feel overwhelmed thanks to her.
Evan and Marina, we salute you.PositiveResponsiveness, Quality, Professionalism, Value
Christopher · 25 August 2022
Agent replied · 12 June 2024
Hi, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Evan, Marina and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleMarina is most certainly the best mortgage advisor to walk this earth. Business is personal for her, she went above and beyond to not only get us a good mortgage deal but to get our mortgage approved when all signs pointed to our chances being very slim. She is also extremely quick to respond to emails, literally get a response within minutes and has a way to calm us down and continually reassure us throughout the process. I cannot recommend her enough. Thank you Marina!!PositiveResponsiveness, Quality, Professionalism, Value
Varsha · 25 August 2022
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us a five-star review. It's great to hear Marina has provided a great service, we are happy to hear you were able to get a good mortgage deal. We wish you the best with your mortgage. If you require anything else from the team, don't hesitate to ask.
★★★★★ 1/5
TrustpilotBeware of Vince from Morden!
Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.
Craig · 8 October 2024
★★★★★ 1/5
GoogleWORST SERVICE EVER!! We viewed a flat in October 2021 and we expressed to Aaron (salesman) that we want to move into the property ASAP. Aaron confirmed the lease had just been extended so the vendor cannot move on the price. We trusted him so made the offer at a higher value. We spoke to Ragbir (mortgage advisor) who confirmed everything with the property was OK and he will get us the mortgage, which he did and pressurised us to pay him his fee.
We constantly chased them for an update on the lease and they kept confirming they're waiting for the paperwork. They did not once reach out to us to provide an update.
A week before OUR WEDDING, (bearing in mind they first told us we'll get the keys in January) Ragbir calls us to tell us the lease has not been extended, the bank won't offer us the same £££ or rate and we have to start the whole process again!
We went in and the team lied to our faces and said they advised us the lease was in question.....I mean why would we make an offer on a property with a short lease, knowing a bank won't give us a mortgage!!! Clearly Ragbir lied to Natwest to get the mortgage agreed so he can get his commission (which is non refundable).
We lost over £2,000 (paid for legal fees for the flat etc), no home, AND the most frustrating part no one from BM has even contacted to us to see if we are OK or found another property!!!
THEY ARE LIARS AND DON'T GIVE A S*** ABOUT THEIR CUSTOMERS ONCE THERE IS A PROBLEM!
Fatima · 13 June 2022
Agent replied · 12 June 2024
Hi, thank you for taking the time to provide our team with feedback.
We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to help you.
★★★★★ 5/5
TrustpilotTenacious and thorough. Batting hard for clients
We had a pretty torrid time trying to sell our property when the tenants refuse to leave and damaged the house. Bernard Marcus stayed on the case and remained incredibly patient with the sales process and even after a price was agreed Kelly within that office in Ealing tenaciously contacted all constituent parties almost on the daily basis to speed up an otherwise excessively long process. They absolutely earned their fee and I was delighted to have them in our corner during a drawn out sales process which was no fault of ours or Barnard Marcus.
Jblynam · 13 February 2026
★★★★★ 5/5
GoogleOur experience with Marina Nguyen has been exceptional. She has guided us through out the mortgage process and has been patiently answering all our questions (though most of them were pretty basic). She puts her customers first and is always available whenever her customer needs her guidance. I would recommend Marina for mortgage services without any doubt.
Sathya · 13 February 2024
Agent replied · 12 June 2024
Thank you Sathya for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust a shoutout to James Freeman, who was incredibly professional and did an excellent job showcasing a house (Feltham). His thorough knowledge and clear presentation made the entire viewing experience both informative and enjoyable. Wishing James all the very best!
Alex · 3 December 2024
Agent replied · 8 December 2024
Thank you for your glowing 5* review Alex. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googlebought a property through Barnard market and they had excellent customer service through throughout the whole process. I also use the mortgage advice and felt incredibly satisfied with the advice I was given. We recommend any first time buyer buying a house.
Mustafa · 26 March 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Barnard Market! We are so happy to hear that you had excellent customer service throughout the entire process and were satisfied with our mortgage advice. Congratulations on your new property! We appreciate your recommendation to other first time buyers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to thank Tihon and the team for their exceptional service. Tihon was very helpful and guide us and gave us good advice while viewing the property.
I am so grateful to have found Tihon at Barnard marcus estate .
JOSE · 18 October 2024
Agent replied · 22 October 2024
Many thanks Jose for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Feltham branch. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotVery disappointing customer service
Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.
Binita · 20 August 2026
★★★★★ 5/5
GoogleI used Bernard Marcus in Feltham to sell my property and I honestly couldn’t be happier with how everything went. They were really easy to deal with, kept me in the loop the whole time and were great at chasing things along when the process …
Jordan · 16 February 2026
Agent replied · 16 April 2026
Thank you for trusting us with your property sale! We're thrilled to hear that you had a positive experience with us and that we could make the process stress-free for you. Our team is committed to providing exceptional service and we appreciate your kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!!!
Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!
Lorna · 13 April 2026
★★★★★ 5/5
GoogleMarina Nguyen was an outstanding mortgage advisor who offered tailored, professional, and dedicated service throughout the process. Her exceptional industry expertise, commitment to client satisfaction, and strong communication skills make her a highly recommended resource for anyone seeking a knowledgeable and trustworthy advisor to help achieve their financial goals.
Wil · 29 May 2024
Agent replied · 12 June 2024
Dear Wil Kasa, thank you for your wonderful feedback about Marina Nguyen! We are thrilled to hear about the exceptional service she provided as your mortgage advisor. Your kind words about her industry expertise, commitment to client satisfaction, and communication skills are truly appreciated. We are grateful for your recommendation and look forward to assisting you with any future real estate needs.
★★★★★ 5/5
GoogleWe began the long road/process of selling our house through Barnard Marcos in March 2020.
Due to the pandemic/lockdown this became a very stressful and emotional experience for us.
We could not possibly have gone through this without the professional support and service we recieved throughout from the team and in particular Jed Moxon.
Jed was excellent for us and not only acted totally professionally but also became a friend to us.
We can never thank you enough Jed.
Thank you to all of the team at Barnard Marcos.
Let's hope we can celebrate soon!!PositiveResponsiveness, Quality, Professionalism, Value
Alan · 13 June 2021
Agent replied · 12 June 2024
Hello Alan, thank you very much for the lovely review of our team. We appreciate it has been a hard time over the past year but we're glad the team could still continue to assist in any way we could!
★★★★★ 5/5
GoogleAs a seller I was hesitant about who to trust with such an important life decision. Previously I have tried an online estate agent and found the experience difficult to say the least, being so impersonal and having no point of contact was a nightmare.
After much consultation with family, friends and discussions with different estate agents in the area. It became clear that not only did Barnard Marcus Feltham have my professional but personal interests at heart and a real relationship was forged.
It was little things like going to the office to be greeted on a first name basis and met with a smile and enquires about how my personal life is.... it really makes the difference!
While the pandemic has made life difficult, Barnard Marcus Feltham gave me the confidence that they could deliver the results they promised.
Evan and his team were professional and cautious about who they chose and they matched me with the perfect buyer for what we needed. Once we accepted the offer, they guided me through the difficult sales process due to the current circumstances.
Without Evan (and Aaron’s tireless work) we would not have completed and been able to start the new chapter of my life.
I highly recommend Barnard Marcus Feltham and they have shown me the value of using traditional estate agents. The results and my personal feelings speak for themselves.PositiveValue
Wesley · 13 June 2021
Agent replied · 12 June 2024
Hello Wesley, thank you very much for taking the time to leave such a lovely review about our team. We're glad the team here could provide you with such a professional service and help you get the sale of the property. We wish you the best of luck in the new chapter of your life.
★★★★★ 5/5
TrustpilotExcellent Service
Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!
Anonymous · 28 January 2026
★★★★★ 5/5
GoogleI couldn’t be happier with Banard Marcus! 🌟 So professional, supportive, and genuinely caring from start to finish. They made everything feel easy and stress-free, and I felt supported every step of the way.
Highly recommend, truly outstanding service!
ᴀʏᴀʟᴀ · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! It was our pleasure to provide you with outstanding service from start to finish. Our team is dedicated to making the process easy and stress-free for our clients. We appreciate your recommendation. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
TrustpilotMeeting Megan from the Epsom branch.
I was told I had to move out of my rental in May and felt anxious at the thought of finding something suitable. I had the pleasure of meeting Megan from the Epsom branch. Megan has gone above and beyond to help me. She always kept in touch, she has been reassuring and always approachable and professional. When she went on holiday, she put me in contact with her colleague Courtney as prior to her going away, I saw a property advertised that I really wanted. Megan made sure that everything was in place before she went away and took time out of her day on holiday to touch base with her colleague about this property. Thank you so much Megan!
Katherine · 7 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
