Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
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5/5
GoogleI have just completed on a house sale and would like to thank the Barnard Marcus Feltham team for getting it over the line. Despite delays in other parts of the process, the team, and in particular, Richard and James were always prompt in responding to me. They were professional and personable in their dealings with me and that is much appreciated. I would wholeheartedly recommend using Barnard Marcus.
Kevin Β· 2 December 2024
Agent replied Β· 8 December 2024
Thank you Kevin for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently purchased my new home with the expert assistance of James Freeman and Katie Shean(Sale Progressor) from Barnard Marcus Agency(Feltham), and the experience was exceptional from start to finish.
James Freeman and Katie Shean(Sale Progressor) exhibited an impressive level of professionalism and expertise throughout the entire home-buying process.They helped all my requirements.
What stood out the most was James and Kattie exceptional communication skills. They were always prompt in responding to my queries and kept me well-informed at every stage. Whether it was through phone calls, emails whatever their responsiveness was unparalleled, ensuring that I was never left in the dark.
They meticulously organized property viewings, negotiated effectively on my behalf, and managed all the paperwork with ease. Their dedication to my satisfaction was evident, as they patiently addressed all my concerns and provided continuous support, even after the sale was completed.
Working with James Freeman and Katie Shean and Barnard Marcus Agency(Feltham) was an absolute pleasure. Their commitment to excellence, combined with their friendly and approachable nature, made the entire process enjoyable and rewarding. I highly recommend James Freeman to anyone in the market for a new home. Their expertise, dedication, and exceptional service set them apart as the best in the business.
Thank you,James Freeman and Katie Shean, for helping me find my dream home and making the journey such a positive experience!
Aung Β· 5 June 2024
Agent replied Β· 12 June 2024
Hi Aung Phone,
Thank you for sharing your wonderful experience with James Freeman and Katie Shean at Barnard Marcus Estate Agents Feltham. We are delighted to hear that their professionalism and exceptional communication skills made your home-buying journey enjoyable and rewarding. We appreciate your recommendation and are thrilled to have been a part of helping you find your dream home.
Best regards,
Barnard Marcus Estate Agents Feltham
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5/5
GoogleWe had the pleasure of working with Marina during our mortgage application process, and we couldn't be more satisfied with the service we received. She was incredibly efficient, managing to get our mortgage offer processed and approved in just three working days, as promised.
Throughout the entire process, Marina was professional, approachable, and always ready to answer our questions. She kept us well-informed at every step and made sure we understood all the details. Her dedication and excellent customer service made a typically stressful process much smoother and more manageable.
We highly recommend Marina Nguyen to anyone looking for assistance with their mortgage. Her expertise and friendly demeanor are truly commendable.
Thank you, Marina, for your outstanding support
Fatima Β· 22 May 2024
Agent replied Β· 12 June 2024
Dear Fatima Ezzahra Et-touile,
Thank you for taking the time to share your positive experience working with Marina during your mortgage application process. We are delighted to hear that Marina's efficiency, professionalism, and dedication made the process smoother and more manageable for you. We will be sure to pass along your kind words to Marina. If you ever need assistance in the future, please do not hesitate to reach out.
Best regards,
Barnard Marcus Estate Agents Feltham
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5/5
GoogleI wanted to express my gratitude for the outstanding service provided by Mehul Shivji. From the initial consultation to the final approval, he demonstrated exceptional professionalism, expertise, and dedication. Mehul took the time to thoroughly understand my financial situation and goals, offering clear and insightful advice tailored to my needs. Thanks to Mehul Shivji, securing my mortgage was a smooth and stress-free experience. I highly recommend his services to anyone in need of a knowledgeable and reliable mortgage advisor.
Kuldeep Β· 29 May 2024
Agent replied Β· 12 June 2024
Thank you for your 5* review and recommendation Kuldeep. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad a very positive experience with Barnard Marcus Feltham. They took on my complicated sale without hesitation when most other competitors in the area would not. From my first meeting with Evan and Brook, I knew I had the right team to get our sale over the line. They did so with ease, dealing with blockers effortlessly and always maintaining great communication throughout. Thank you to Evan and the sales team; i'll be forever grateful! π
Oonagh Β· 29 May 2024
Agent replied Β· 12 June 2024
Dear Oonagh, thank you for sharing your positive experience with Barnard Marcus Feltham! We are thrilled to hear that Evan, Brook, and the sales team were able to assist you with your complicated sale and provide excellent communication throughout the process. We appreciate your kind words and are grateful for the opportunity to help. If you ever need assistance in the future, please don't hesitate to reach out. Thank you again! Kind regards, Lucy, Customer Relations.
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5/5
GoogleRight from the very first initial phone call, through to viewing a property that was listed for sale, Alex and I were thoroughly impressed by the exemplary levels of customer service provided by your senior sales negotiator James Freeman. Throughout the whole process, James never once made us feel rushed. Buying a home can be a very stressful process, but James really took the time to really listen to what we were looking for in terms of a suitable property and the circumstances that have led us to even consider buying a property in the first place. James never once made us feel that we were just another number or statistic to add to his client books, as he had provided a very personalized level of service throughout. James was also easily contactable whenever I had a query regarding a property, as responses were always received on the same day. When it came to viewing the property, James was punctual (it was just so nice to have an agent ready and waiting for us to arrive at a property, rather than the other way around). James was also very knowledgeable, and he really took the time to give us a detailed tour of every square foot of the property. To conclude, James is a real asset to the Bernard Marcus team and he should be commended for his exemplary levels of customer service that helped to alleviate some of the stress involved in the process of buying a home.
Jonathan Β· 13 February 2024
Agent replied Β· 12 June 2024
Thank you for your wonderful 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
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5/5
GoogleCurrently in the process of purchasing and Marina has been amazing as a Mortgage advisor and couldn't recommend her enough. She really took her time to get all the details and was honest and transparent with the whole process, and got me a mortgage offer super quickly. She is also very responsive, even out of hours. Thanks so much for your help Marina, all your clients are very lucky.
Kay Β· 23 August 2024
Agent replied Β· 24 August 2024
Thank you Kay for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMarina is amazing! Helped me so much with getting a mortgage and eliminated all barriers to doing so. Im so happy!!
Noel Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, it was a pleasure helping you secure your mortgage with ease. We're thrilled that you had a positive experience with us and are happy to have been of service to you. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleToday was my first visit to Barnard Marcus, and I was welcomed with great enthusiasm by the staff. Their happiness and positive energy were truly uplifting, it took away my tiredness completely. They even offered me water, which was a kind and thoughtful gesture. Mr. Kyle was especially helpful; he kindly took my information and made me feel hopeful about finding a new home. Iβm confident that with their support, Iβll be moving into a new place very soon!
Evangeleena Β· 18 June 2025
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1/5
GoogleI don't feel any trust on Barnard Marcus Estate Agents according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of Β£225,000. Then Alpha Residential Estate Agents advertised our property with offers over Β£195,000. They even found me a buyer with the offer of Β£185,000. But I refused the offer because our purchase price was Β£190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of Β£180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent knew about AMG Ltd that they worked for those who couldn't pay mortgage repayments.}
β β β Other story can be that they are thinking we can't pay mortgage repayments and we have no choice to sell the property for what Barnard Marcus has given the valuation.
MUHAMMAD Β· 7 November 2025
Agent replied Β· 12 November 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
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5/5
TrustpilotBarnard Marcus Battersea
I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.
Jann Β· 24 September 2025
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5/5
GoogleWe are currently in the process of completing both the sale and purchase of our properties with Barnard Marcus, Feltham, where all the staff that we have had dealings with, in particular James and Evan, have shown us nothing but professionalism throughout the process. We have been kept up to date on both the sale and purchase from the moment we stepped through their door and we would certainly have no hesitation in recommending them and would definitely use them again in the future. First Class service!
Joanne Β· 15 December 2023
Agent replied Β· 12 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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2/5
TrustpilotMy review
I thank Rodrigo Varela in Barnard Marcus Kennington for his professional attitude, his help and assistance. I find the process of find in a flat to rent in London terribly difficult; Rodrigo helped a lot.
Maria Β· 24 June 2026
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5/5
GoogleI have recently brought our first home in the Uk with Bernard Marcus, Marina Nguyen was our Mortgage advisor and she help us through the mortgage process without a hitch, from start to the end everything went flawless, the whole process was done in just 2 months, I consider we were very much blessed to get Marina to help us out with the entire stress free process, for those thinking to buy a new home choosing Bernard Marcus, Marina as your advisor you will not regret.
The fees are charged by them is reasonable, what else would we ask for. Once Thank you Marina.
Valeni Β· 15 November 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad a recent home valuation with Brook. He was extremely informative and helpful and helped us to understand the local market, how homes in the area have sold and where our home would be placed in that. This was really beneficial as it helped us to understand how he reached the valuation. Should we put the house on sale, we would definitely be working with Brook. We had had another valuation, and the professionalism and the knowledge shown by Brook did not compare in any way, as it was exemplary. Thank you so much.
Kiran Β· 13 October 2025
Agent replied Β· 12 November 2025
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
TrustpilotGreat experience
I recently rented a property through Barnard Marcus Ealing branch and the experience was so smooth and efficient. The letting agent Fabian was so helpful and professional and made me feel at ease at all times. Would like to give a huge thanks to Fabian for assisting me in obtaining my new home.
Dawn Β· 21 January 2026
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5/5
GoogleGreat service from a well trained team who know the market well. I recently dealt with Evan from the Feltham branch who was Fantatsic from start to finish, he understood my needs and wants for my onward purchase and secured me a buyer for my property within a week of putting my house on the market! I couldnβt recommend him enough
Celia Β· 17 October 2024
Agent replied Β· 22 October 2024
Many thanks Celia for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI am writing to express my gratitude for the excellent service I received from Tihon. Tihon was very professional and knowledgeable, and he took the time to show me all the details of the house I was interested in. He was very patient and answered all of my questions thoroughly.
I would not hesitate to recommend your services to others.
Chetan Β· 15 October 2024
Agent replied Β· 22 October 2024
Hi Chetan,
Thank you for your wonderful 5* review! We're delighted to hear that Tihon provided you with excellent service and thorough assistance. Your recommendation means a lot to us.
Best regards, Lucy, Customer Relations Team
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5/5
GoogleAs a first time buyer, we had no idea where to start and how the whole process worked. But thanks to Tihon for everything that he has done for this process to be as smooth as possible. At the beginning of this whole journey there was some hiccups but we would really like to thank Evan and Tihon for helping us to overcome the hurdle. As we know the house buying process can be very overwhelming, I would like thank Tihon especially for his outstanding customer service for guiding us not only through his knowledge but emotionally too.
Rosie Β· 27 March 2025
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5/5
GoogleWe have an excellent experience with the team at Barnard Marcus. The sales team called us for regular updates on the sale of our property and recommended us our next property. Marina was fantastic and knowledgeable on every step of the process. She helped on everything from getting the best rates on our mortgage to advice on conducting Independent Legal Advice.
A Β· 22 September 2024
Agent replied Β· 22 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDealing with Barnard Marcus Estate agent as first time buyer I honestly had no idea of what to expect however I was blown away from Day 1, I was guided every step of the way which helped me out a lot and in particular Marina Nguyen , Iβm happy I got to meet someone like her, her high level of professionalism, guidance and patience is all I needed to make my dream a reality for my first purchase. I highly recommend!!!!!!
Taiwo Β· 18 July 2023
Agent replied Β· 12 June 2024
Thank you for your glowing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
Customer Β· 24 May 2026
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2/5
TrustpilotTerrible
The Putney branch as good as allowed our house purchase to fall through after the sellersβ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.
Cecilia Β· 20 May 2026
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5/5
GoogleI have had a great experience selling my property with Barnard Marcus. James Freeman has been in touch and kept me up to date every few days. He is a professional cheerful and respectful gentleman. I would recommend this company 100 per cent to any people selling there property. Thank you so much James for all the help you have provided me with.
Stephen Β· 13 May 2024
Agent replied Β· 12 June 2024
stephen crossley thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.