Barnard Marcus Lettings Middlesex reviews

★★★★★ 5/5

Trustpilot

Barnard Marcus of Covent Garden are excellent.

Barnard Marcus of Covent Garden are excellent estate agents. The Branch Manager is Francesca Lewis. I was contacted by them a few months ago and they have now sold my two bedroom flat in Pimlico.The money is now in my bank account gaining interest.My optimistic asking price was £550,000, and Jake Tharp, the Assistant Branch Manager, managed to achieve a respectable £530,000, with property prices in London falling all the time, and a potential general UK financial crisis on its way very soon.They are all good people, professional, proactive, friendly and patient in a stressful activity for us all. I recommend them to everyone.

Geoffrey · 19 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Marina as my broker, and I cannot recommend her highly enough. Her professionalism, expertise, and dedication are truly outstanding. From our first meeting, Marina took the time to understand my needs and preferences, providing insightful advice and guidance throughout the entire process. Marina’s attention to detail and commitment to finding the best solutions for me were evident in every interaction. She was always available to answer my questions, no matter how small, and her responsiveness and clear communication made the entire experience smooth and stress-free. What truly sets Marina apart is her genuine care for her clients. She went above and beyond to ensure that I felt confident and comfortable with every decision, providing invaluable support and reassurance along the way. Her deep knowledge of the market and her keen negotiation skills secured me a fantastic deal, far exceeding my expectations. I am incredibly grateful for Marina’s exceptional service and would not hesitate to work with her again in the future. If you are looking for a broker who is not only highly skilled but also compassionate and dedicated, look no further than Marina. She is simply the best!

Sam · 10 August 2024

★★★★★ 1/5

Trustpilot

ANDREJA KMETOVIC IS EXTREMELY RUDE AND…

ANDREJA KMETOVIC IS EXTREMELY RUDE AND VERY UNPROFESSIONAL AND VERY UNHELPFUL. HE IS A LIAR AND A CHEAT. HE IS ABSOLUTELY DISGUSTING. HE NEEDS TO LEARN HOW TO RESPECT PEOPLE. AND TREAT CLIENTS WITH RESPECT!!!The breakdown in communication happened from you, not us. You spoke to my partner about moving up the start of tenancy date to which you said you will let her know after presenting the offer to the landlord. You failed to do that. The dates were the issue here and you failed to notify either one of us that the landlord wanted to proceed with the originally given dates.I really don't appreciate how you have spoken to both of us. According to Victor, I never even spoke to you, which is false. You used the word negotiation on the phone to my partner. This means you should have come back to us and informed us of the dates being the ones given in the offer letter. At no point did Victor also say on Saturday that the holding deposit will be taken away immediately without any consent being given. You both do not seem to understand how to communicate with clients. You cutting the call on my fiancée is unacceptable. You raised your voice first. Victor saying that me and my partner are together means we are one is wrong. It is not my bank account and I am not authorised to make a payment on her behalf. It is illegal. If she did not pick up the phone, you had a responsibility to wait or at least email her, get her consent, then make the charge. Victor saying that this is now how you work as agents is shocking. You do not inform your clients before taking payment? How is that an acceptable business practice?You are saying you took the holding deposit after the landlord confirmed. At what point did you confirm this with either one of us? Victor said that he rang me and I gave him the go ahead. This never happened. It is you two who are messing up facts and diving deeper into miscommunication. Victor said you dropped my partner an email to confirm. This never happened. No email was sent. Before accusing us of falsifying facts, you both need to clarify your stories first and speak to prospective clients properly. You operate in a crowded business market. There is plenty of competition out there so why do you speak to genuinely interested people in this demeaning way?This tenancy is not going forward purely due to the miscommunication, lies, and making up of facts mostly due to you, Andreja. As my partner said, you took the money from her account without any consent or information, this money needs to be returned urgently. This has to happen as you both left us in the dark and did not communicate when you clearly needed to.Refund my money as soon as possible otherwise I will be taking legal action.

Reyman · 5 September 2023

★★★★★ 5/5

Google

We wanted a valuation and Brook was very thorough indeed, he talked us through all the steps towards selling our house. He was very very informative, professional and patient with all our questions throughout... highly recommend

Diamond · 13 May 2024

★★★★★ 1/5

Trustpilot

I had a very poor experience with…

I had a very poor experience with Morden (Vince and Paul) branch, its so many things. they did not hand me the house key on the contract date because the house failed on the house safety check( Should be dobe before they offer it to rent ), The Main door lock was broken, they promised to change it then I changed it myself 2 months later. I have sent many and many emails asking for the landlord's email address and phone number they do not even reply, I went to the agency, asking if they will send but nothing happens. well what say, if you like to be disappointed they can help with.

Mayk · 11 September 2025

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 1/5

Trustpilot

If I could give Barnard Marcus "0" I…

If I could give Barnard Marcus "0" I would. This is the second time I had the misfortune of dealing with the "Sales Manageress" Ms. Gizzelle at their Chiswick Branch. A few months ago I saw Barnard Marcus's signboard on a smart block of houses on a well-kept Road Road in Chiswick. I arrived at the property as advised by Gizzelle and waited beneath their sales board for over 30 minutes assuming the house I was shown was where their sales board was. When I telephoned Gizzelle to see why she was not at the location, she told me the property was not in fact where the board was but on another side street. I made my way to the new location. The house she wanted me to see was a run-down property and completely the opposite of what I enquired about. Gizzelle became rude and argumentative and blamed me for being at the wrong location. I was dumbfounded by her unprofessional and rude behaviour. I politely told her that I was not happy with her attitude and the way she treated me and that I was no longer interested in the property and I left. Today, I telephoned Barnard Marcus at their Ealing Branch but I was put through to their Chiswick branch instead. I was in conversation with a lady but her abrupt and rude mannerisms soon became clear that it was the same Gizzelle that I had dealings with previously. When I asked if she was from the Ealing branch, she lied to me and said "Yes I am, what can I do for you?" I explained to her that I had already left my email address, my phone and the address etc of the property I wanted to sell with her colleague. She went away for a few seconds and came back and said my colleague took down your wrong details, can you let me have them again. I was confused why she did not have my details and asked her to speak to her colleague again. At his stage she became rude and abusive, saying, I don't have your details, so can you give them to me or not? It became clear to me with whom I was talking with and informed her that she was rude and that I will go elsewhere because of her disrespectful attitude and the lies she told me. Gizzelle was not in fact from the Ealing Branch but from the Chiswick Branch. She was dishonest with me and told me a pack of lies in order to keep the commission for herself and not her colleague from the Ealing Branch. How deceitful and selfish is that? I hate having to deal with dishonest and deceitful people who have been put in the position in representing a reputable company such as Barnard Marcus.

George · 8 August 2023

★★★★★ 5/5

Google

Had a great experience purchasing my first property here. James was always friendly and super helpful whilst looking around the properties. Marina was also great, friendly and super efficient organising the mortgage.

Marcel · 25 June 2024

★★★★★ 5/5

Google

James was very professional and took us through some wonderful properties, with best negotiation deals. Definitely recommend them if you are house hunting around Feltham!

Jai · 16 October 2024

★★★★★ 5/5

Trustpilot

I must admit how Barnard Marcus agency…

I must admit how Barnard Marcus agency is, East Putney Office.I have had a viewing of 3 properties today on the 29th, June 2023 organised by agent Jake Carroll.Jake was in time, very professional and smart individual.Answered all my question in detail and sent me some information requested by me the same day, I even still coming back home as information was already sent by Jake Carroll straightaway , very efficient and fast pace.Thank you so much tp all team at East Putney Office.Regards,Mr Fraser S.

S.K · 29 June 2023

★★★★★ 4/5

Google

I just finalized my new home with Baranard Marcus Estate Agents Feltham and wanted to say a big, fat, giant THANK YOU to Rebekah McMilan!!! Rebekah dealt with us and we received fantastic service from them. A very smooth and quick process from start to finish. Rebekah always replied quickly wherever we enquired about something. We would definitely recommend them to anyone who is looking to buy a property. Once again thank you so much Barnard Marcus team and specially Rebekah.

Lakesh · 13 June 2023

★★★★★ 5/5

Google

So impressed by how smooth and quickly things were done. As a first time buyer, I had little knowledge on the process of buying a new home. Thanks to Karim, things were explained thoroughly and he went above and beyond to make the process as smooth as possible. His professionalism and genuinity made me feel really comfortable and I could not have asked for a better person to help assist me in securing my dream home. Carolyn, the mortgage broker is extremely helpful, kind, friendly and knowledgeable and I would recommend her over anyone else 100%. To all future buyers or sellers, you can trust in Bernard Marcus, and good luck!! @

Ali · 13 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 5/5

Trustpilot

Barnard Marcus Ealing

Will Wigley has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for myself but most of all a friend through the ups and downs of the house buying process. We worked together for a year before I purchased my dream first home and it’s all thanks to Will. He was there when my first purchase fell through and gave it his all for my second one. He worked harder than any one on the team and I can truly say is the best estate agent out there. And I would know, I came across 20 of them! I know that I will be making all future purchases and sales through Will and if he ever leaves the world of real estate, through Barnard Marcus because they surely know how to pick them. A massive thank you to everyone who made my dream come true including Lee and Kelly. I look forward to working together again one day!

SM · 1 June 2023

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 5/5

Google

BM managed our sale very well. We were difficult clients as we had recently divorced and neither of us were talking to each other. They managed to keep the communication flowing and supported us through the sale without any bother.

Zane · 29 October 2025

★★★★★ 5/5

Google

Barnard Marcus helped out quickly and gave our moving in period much ease. Thanks to Sophie and Rebekah, our move happened within the week. We had many troubles with a previous lettings agent who took over a month of jumping over hoops, and not giving us the intended property, but luckily these guys came in to save the day! Also gave us a nice welcome gift which made us feel quite welcomed. Get Sophie and Rebekah a raise please!

Hamza · 13 June 2023

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

Excellent customer service. As a first time buyer, I had very little knowledge of process of buying a new home. Thanks to Marina, things were explained thoroughly and she went above and beyond to make the process as smooth as possible. Her professionalism made me feel really comfortable and I could not have asked for a better person to help assist me in securing my dream home and i have recommended Barnard Marcus to my friends as well

Tanveer · 13 June 2023

★★★★★ 5/5

Google

I had a great meeting with mortgage advisor, Harley; He was well-informed and approachable, answering questions without issue and explained the whole process with ease. …

Leanne · 16 February 2026

★★★★★ 5/5

Trustpilot

If I could give 10 ⭐⭐⭐⭐⭐ I would

If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus

Zsuzsanna · 22 March 2023

★★★★★ 5/5

Google

Thanks from Bernard Mracus for a such a great service. I was looking as a first time buyer and fortunately found a house from Bernard Mracus website. Tihon A helped me a lot with all the questions and the offer process. He was answering all the questions with patients. I really appreciate their team for such a great services and recommend them. I will definitely come again as a client.

Jalil · 8 October 2024

★★★★★ 5/5

Trustpilot

Many thanks to Adrian at Streatham…

Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.

Shae · 5 May 2023