Trusted Agent profile · Middlesbrough
★★★★★
741 reviews across 2 platforms
26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
Smith & Friends Estate Agents (Middlesbrough)'s office in Middlesbrough, at 26 Stokesley Road, is rated 4.9 out of 5 across 741 reviews on two platforms, including 79 Google reviews rated 4.8.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotI have used Smith and friends for a…
I have used Smith and friends for a number of years for our rental properties. They have successfully sourced tenants of a good calibre and who still remain tenants . Recently Nikki and Richard smoothly brought a new rental to the market, sourced good calibre tenants once again. . I would have no hesitation in recommending Smith and friends for renting, selling or buying
5/5
TrustpilotLovely, friendly staff & stress free …
Everyone I’ve spoken to at the Ingleby Branch has been amazing. Victoria and Andrea especially have been lovely & helped throughout the whole process. It was a long 7 months so the help was very appreciated during the ongoing stress. They happily reached out to contacts for me when I struggled to get responses so kept things moving. Overall great experience :)
Thank you for your fantastic review Emily. Our Ingleby Barwick team will be delighted to read your kind words. Best Wishes Mark
5/5
TrustpilotOu experience with this estate agent…
Ou experience with this estate agent was exceptional and significantly superior to others. Craig came to our first meeting very well prepared, He had researched the area and the selling details of current and recent similar properties. He suggested a significantly higher selling price that two other local agents. We had almost twenty viewings in the next week. All managed by S&Fs, we accepted an offer that was more than ten percent higher than the other agents suggested. They were efficient, helpful and professional throughout. I highly recommend
1/5
TrustpilotI would not sell my house with these…
I would not sell my house with these people badgered while I was buying advised by one not to have a survey to realise when I bought the house ive water leaks everywhere and drains not covered for sewage ..no pipes going into drain from boiler ive had a plumber out who also noticed all this aswell.unhelpful unless they are pushing a sale don't care about the buyers so if I sell it won't be through these .I would like to add some of the girls are lovely and was helpful and did do a lot while I was buying but the attitude of some of the others that's caused this review
***update 12:26pm 2/8/24***Email sent to Karen with copies of notes offering a survey referral to Trew Surveying.I have advised I will review the call log on my return from annual leave and contact Karen with my findings. Mark SmithHi Karen Thank you for your review. I shall be looking into this and listening to all calls on return from annual leave as I am surprised we have advised not to have a survey. If you can email me with a timeline of events and who advised not to carry out a survey and I shall contact you on my return. My email is marksmith@smith-and-friends.co.ukWe do care about our vendor and buyers as you can see from many previous reviews.I look forward to speaking soon.Kind regardsMark SmithManaging Director
5/5
TrustpilotOutstanding customer service
From the moment our house was put on the market to the day of completion we were so pleased that we asked Smith and Friends to sell our house. Everything about the selling process was expertly and professionally explained to us in person. The advertising of the property was superb with extras such as drone footage. Throughought the sale we were kept up to date of proceedings by the diligent, courteous and friendly staff. Altogether a positive experience and recommend Smith and Friends for your next property sale/purchase.
Thank you John for your wonderful review of our Stockton team. We all greatly appreciate your kind words and thank you for using our services.Kind regards Mark SmithManaging Director
5/5
Trustpilot5* Hartlepool Team
Extremely helpful and brilliant service from the Hartlepool team especially Rachel & Megan and Craig, always kept in the loop of things going on would 100% recommend.
5/5
TrustpilotWould highly recommend
Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.
Thank you Martin for your 5 star review of our Ingleby Barwick office. Kind regards Mark Smith Managing Director
5/5
TrustpilotPoperty Sale
Made selling our elderly mother’s property very easy with good communication and service
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotGood experience dealing with this estate agents
Smooth communication is the highlight of the service received from this estate agent
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotWould recommend
This was my first time renting and I had a great experience renting with the Middlesbrough branch. Everything went so smoothly and Nikki was so helpful and quick to respond to any questions I had.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood fast efficient service conducted…
Good fast efficient service conducted professionally by Nikki and her team, kept upto date with information and with very good ' people' and communication skills, pleasure to do business with.
5/5
TrustpilotA lovely viewing with very helpful staff
I met with Graham from the Ingleby Barwick office with a view to renting a property. As soon as I arrived, Graham was friendly, helpful and made me feel very comfortable. He was very knowledgable and even turned the heating on before I arrived! What a Gent! The staff have also been very helpful on the telephone… fingers crossed my application is successful!
Hi Rebecca, thank you for your lovely review and kind words, I will pass this onto Graham. Kind regardsMark
5/5
TrustpilotDarlington branch is excellent
The manager of Darlington branch was very helpful , he made an excellent video of our home which I am sure sold our house to a person out of the area.The sales progression manager was excellent, keeping us informed at every point. She was very approachable answering our questions as and when needed which made the sale and purchase run more smoothly.I wouldn’t hesitate to use Smith and Friends Darlington Branch again and would happily recommend them to others.
Thank you Carol for your 5 star review of our Darlington team.Kind regards Mark Smith Managing Director
4/5
TrustpilotOverall good service
There was a good number of prospective buyers. Staff arranging viewings were efficient but also had time to chat. Staff liaison with my legal firm was good. I should have been notified that the EPC was out of date and that it was not their responsibility to do this.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication
Claire Grundy in the Stockton branch was super pro-active, friendly and helpful throughout my entire tenancy start to finish. Great communication even whilst I was on the other side of the world in New Zealand! Thanks Claire, your help was invaluable ☺️
5/5
TrustpilotGreat experience selling a home
Great experience selling a home! The team were all amazing from start to finish. Great communication through the whole process. Would definetly use them again.
Hi Mrs Saunders, thank you for your 5 star review of our Darlington team. We greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotSuperb Letting Agents
Fantastic experience with Mark & Ellie in the letttings team at Ingleby Barwick, they always go above and beyond and nothing is too much trouble. The whole process of finding tenants and moving them in was seamless. Their fees are transparent and include detailed inventories and check out reports which other letting agents normally charge for separately. By far the best letting agent in the local area - keep up the great work!
Thank you for your 5 star review of our Ingleby Barwick team and in particular Mark & Ellie.We greatly appreciate your review and kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotHayden was amazing over email and…
Hayden was amazing over email and phone, he was very fast to respond and very friendly. Ken showed me round the property he answered all my questions and was extremely nice, giving me lots of information on the property
Thank you Chelsea for your review of Hayden & Ken at our Stockton office, it is greatly appreciated.Best WishesMark SmithManaging Director
3/5
TrustpilotDisappointed
I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.
Thank you Mr & Mrs R for your valuable feedback. As you can see from previous reviews this standard you have experienced it’s the standard we deliver. I shall contact you directly as I would like to know more a little about the viewing scenario as we have 3 outworkers who can undertake viewings. Kind regardsMark SmithManaging Director
5/5
TrustpilotVery informative throughout the process…
Very informative throughout the process of selling our property. Great communication throughout from Megan who was excellent and understanding of our situation.
Thank you David for your 5 star review of our Hartlepool office. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat Communication
Robinson’s were our first experience with estate agents and they made it such a positive one. Great communication throughout, from viewing properties, to listing and selling ours. Nicola was very helpful, easy to get hold of and generally made the process feel less daunting. Will definitely use Robinson’s again.
Thank you for your fantastic review Emma.Best WishesMark SmithManaging Director
5/5
TrustpilotWell done Steffi!!
I had a lousy solicitor,one of your recommended ones but Steffi Hughes kept me informed of the progress,or lack of it by being in contact with solicitors on each side of the sale and keeping me abreast of her findings, nothing was too much bother!!!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotIngleby Barwick Lettings Team
As a landlord I am very happy with the fully managed service provided by the team at the Ingleby Barwick office. All aspects of the letting process are carried out professionally and efficiently from start to finish and the friendly staff always have a positive attitude. Mark the Office Manager has a hands-on approach and provides valuable marketing and tenancy advice. I can highly recommend Smith & Friends for property management services.
Thank you for your wonderful review and feedback for our Ingleby Barwick lettings team.We really appreciate your feedback and thank you for using our services.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service fabulous staff.
Fabulous service from all the team. Toni who valued my property was excellent. Elaine was fantastic at keeping me informed every step of the way. I cannot praise them enough. Will use again if I ever move. Thank you guys at Marton Road branch your fantastic.
Thank you Mr Wright for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
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