Trusted Agent profile · Middlesbrough
★★★★★
741 reviews across 2 platforms
26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
Smith & Friends Estate Agents (Middlesbrough)'s office in Middlesbrough, at 26 Stokesley Road, is rated 4.9 out of 5 across 741 reviews on two platforms, including 79 Google reviews rated 4.8.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotWould like to thank the Stockton office…
Would like to thank the Stockton office for handling the sale of my house. In particular Lindsey has gone the extra mile to make a stressful time smoother. She helped keep the sale on track, keeping me informed along the way. Very friendly and professional throughout. Couldn't recommend this team highly enough
Thank you for your review Annabel, Lindsey will be delighted to read your review. Best Wishes, Mark
5/5
TrustpilotThe staff are extremely helpful
The staff are extremely helpful. They work hard to resolve any problems, and keep you informed at each stage.
Thank you Mrs Hoskisson for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
5/5
TrustpilotFive star service from Smith and Friends
We would highly recommend Smith and Friends. They were extremely proactive in order to achieve our sale and we were kept informed at all times. The marketing was excellent and their marketing on Rightmove really stands out from the crowd. The photographs were of excellent quality and the listing was clear and concise. Nothing was too much trouble. The excellent service also continued with Joy in sales progression who kept us up to date with everything and ensured our sale went through. We also purchased a property from them at the same time and this was handled extremely professionally also. We have used the Darlington office a number of times and wouldn't hesitate in recommending them.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service!
Easy process, great communication. Fought to get us more info from buyer and their solicitor when things weren't progressing. Great service!
2/5
TrustpilotSmith and friends were the estate…
Smith and friends were the estate agents, and you had the house builder.
**UPDATE 30 April 2026** Hi Tommy, the gas engineer advises me that the boiler has been fixed and the vendor will be paying the invoice. We apologise for any inconvenience but as mentioned previously we are not gas engineers and there wouldn't be in a position to sign it off as your review states. With very best wishes. Mark Smith Managing Director Hi Tommy I am sorry to read your review and as per our conversation last night I hope the gas engineer has been in contact with you. We inspect the property for security and meter readings not testing the services as we are not qualified gas or electric engineers. I shall take this situation up with the vendor on your behalf. Kind regards Mark Smith Managing Director
5/5
TrustpilotFantastic Service as always
Fantastic Service as always Big thanks to Joy for keeping the sale on track
Thank you Ms Woodward for your fantastic 5 star review of our Darlington team. We are very proud of our Darlington team and I know they will be over the moon to read your kind words.Best Wishes, Mark
5/5
TrustpilotGreat experience,from start to finish.5 stars
Ellie was extremely helpful,I would not hesitate to use Smith and friends estate agents again,everything went smoothly,5 stars.Kind regardsBob
Hi Sandra,Thank you for your 5 star review of our Ingleby Barwick office and Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotOne person can make a huge difference
It was one person really that made a very difficult process bearable.
Thank you Tracey for your review of our Stockton team, in particular Lindsey. She will be delighted to read your review and we value Lindsey very much so in our company. Kind regards Mark Smith Managing Director
5/5
TrustpilotSmith&Friends were superb
Smith&Friends were superb in every aspect of selling our bungalow in Seaton Carew, Hartlepool. From the initial visit to value the property, to the preparation of the sales particulars and a rapid connection with the eventual purchasers. All contact with the sales office and the wonderful team was first class. Highly recommended
5/5
TrustpilotStaff were great and knowledgeable and…
Staff were great and knowledgeable and always available to answer any queries.
Thank you for your review Julie and your comments regarding MoveButler are noted. Kind regards Mark Smith Managing Director
5/5
TrustpilotGood service
Helpful, good service
Thank you Scott for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotThe Darlington office were simply…
The Darlington office were simply superb. I sold a house previously and I trust them to do a great job - which they did. Louis Holmes branch manager was so helpful and supportive and Joy the sales progresser kept me informed every step of the way. The whole team are attentive, caring and efficient. I was really surprised to sell my mother's house so quickly despite the down turn. Thanks tk the team the whole experience wasn't stressful at all. Highly recommend.
Thank you Caroline for your brilliant of Louis, Joy and the team at Darlington, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotThe key handover was not really…
The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).
Thank you Jumoke for your review. As per our conversation I am sorry for the delay in our vendor bringing keys into the office. I m glad you have them all now and are settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotDarlington office
Darlington officeStaff were superb, we had to travel from Suffolk to Darlington twice at short notice to view property- the staff couldn’t have been more helpful and supportive. Suzanne who showed us around the properties is an absolute credit to your company. Olivia who has been in contact with us is just brilliant- the management should be so proud of their staff.Thank you so much for making a stressful time for us as easy as you could.
Thank you Sharon for your fantastic review of our Darlington team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
4/5
TrustpilotMiddlesbrough Office
Middlesbrough OfficeHaving been with the Middlesbrough Team for in excess of 15 years, I've always found them very helpful. I've had a few issues and occasionally a tenant hasn't worked out but appropriate action was taken, where necessary and everything resolved. I've worked mainly with Nikki for a number of years now and she has always been extremely professional, giving good guidance when needed and I would, and have, recommended them to other people.
Thank you for your review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery good service all the staff very…
Very good service all the staff very welcoming and helpful so top marks from me 👍👍
Thank you Mr Donkin for your 5 star review of our Hartlepool team. Best Wishes Mark Smith Managing Director
5/5
TrustpilotJoy was fantastic throughout a…
Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent
Thank you, Laura, for your 5-star review. Best Wishes, Mark
5/5
TrustpilotJoy was fantastic from start to finish
Joy was fantastic from start to finish, being first time buyers this was all new to us both and Joy kept us in the loop with everything that was happening. She was fantastic throuought the whole process
Thank you Adam for your 5 star review, we hope you're settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Service
We have dealt with the Stockton branch for 6 years as a landlord and they have always given Excellent advice and service. In particular Claire Etheridge has been really professional, efficient and always ready to help, nothing being beyond her remit. Claire is an asset to the business.
Thank you David for your 5 star review, Claire and the Stockton team will be delighted to read your kind words. It’s makes our job very worthwhile. We value Claire greatly. Kind regards, Mark
5/5
TrustpilotA huge “Thank-You” to Andrea at the…
A huge “Thank-You” to Andrea at the Ingleby Barwick branch, she was extremely helpful, organised and answered all of our concerns with the Vendors and their solicitors promptly, if she didn’t know the answer she did not hesitate to contact them directly.The whole team were great, they sold the property extremely quickly, would highly recommend them, thanks again guys Kay
Thank you Kay for your 5 star review of our Ingleby Barwick team in particular Andrea. It is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service
Great service from Smith & Friends. Purchased my new home from them and Andrea was very helpful during the process.
Thank you Lauren for your 5 star review of our Ingleby Barwick team and Andrea.Best WishesMark SmithManaging Director
5/5
TrustpilotHighly recommended
First class from start to finish, professional, pleasant, competency from all the staff.Highly recommended Cannot name all the staff, which I should but Megan was outstanding.
Thank you Mr Dixon, we greatly appreciate your review and Megan will be delighted to read your feedback.Kind regardsMark SmithManaging Director
5/5
TrustpilotEfficient service
I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.
Thank you, Tricia, for your 5-star review. it is greatly appreciated. Kind regards, Mark
5/5
TrustpilotVery helpful
Very helpful, answered all my questions, guided me through the selling and buying of properties.
Thank you Ann for your 5 star review of our Hartlepool team. Best Wishes Mark Smith Managing Director
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