Smith & Friends Estate Agents (Middlesbrough) Middlesbrough reviews

★★★★★ 3/5

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Whilst the experience with the staff at…

Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.

Maria · 17 May 2024

★★★★★ 5/5

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Thankyou Darlington!

I used the Darlington office to buy my property and couldn’t be more satisfied with the service I received. My purchase had a large amount of sentimental value and both joy and Michelle were so invested it made the experience a lot less stressful. Highly recommend these guys and I can’t thank them enough :)

Nicola · 17 August 2022

★★★★★ 5/5

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Excellent Service

Smith & Friends provide an excellent service. They manage a number of properties and are friendly to deal with & reliable. Thank you Lee & Val.

Andrew · 1 October 2025

★★★★★ 5/5

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Smith & Friends Hartlepool- excellent

Smith and Friends Hartlepool have sold two of my properties now and each time I felt that the experience has been excellent. The staff are knowledgeable and nothing is too much trouble. Their pricing is competitive and they make sure to keep me informed every step of the way. From valuation to setting the completion date they've been professional and trustworthy. Thank you to the whole team.

Heather · 6 December 2024

★★★★★ 5/5

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house move from Birmingham to…

Painless house move from Birmingham to Middlesbrough. The professional, friendly, knowledgeable people at Smith & Friends Marton made this happen. Would highly recommend.

MISS · 7 October 2024

★★★★★ 5/5

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Sold in days Did not expect my home to sell in 4…

Did not expect my home to sell in 4 days staff wonderful polite and happy each time you see them great service and well done 😀 👍

M · 30 September 2026

★★★★★ 5/5

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Absolutely brilliant

Mark, Chloe and the team at the Ingleby branch are absolutely superb! So professional, helpful and friendly. Nothing is ever too much trouble and I would highly recommend them! Thank you :)

Joanna · 25 April 2024

★★★★★ 5/5

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Sale of our home and purchase of another

Manj was really helpful and really worked to get deals on both our sale and the purchase. Would recommend Smith and Friends.

Sarah · 14 October 2024

★★★★★ 5/5

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Great team

Great team who were always willing to go out of their way to help. Friendly, knowledgeable and extremely

Mr · 23 April 2026

★★★★★ 5/5

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10/10 Estate Agent

If you want an estate agent that provide’s 100% customer service then use Smith & Friends. I have recently sold my property with this agency and Mark, Manj and Andrea have been absolutely amazing, they went above and beyond to provide 100% customer service, putting my mind at ease and always on hand to answer queries. I was constantly updated at every step and they filled me with utter confidence in their ability to get the job done in a quick, efficient and hassle free manner. I would highly recommend this agency. Thank you again Mark, Manj and Andrea for a job well done, your all super stars

Louise · 22 April 2024

★★★★★ 5/5

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Highly recommend Smith & Friends

Excellent service from Smith & Friends on the sale of my house. From the initial evaluation to completion they were always available for advice and assistance.Within 24 hours of the house going on the market, we had eight viewings booked and received an acceptable offer within 48 hours. All staff were professional and knowledgeable. They were all so friendly and I have no hesitation in recommending them.

Peter · 17 November 2024

★★★★★ 5/5

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Great team

Great team. Always available and can't do enough.

Mr · 26 June 2026

★★★★★ 4/5

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Great service

Overall pleased with the service throughout from Darlington smith & friends when selling my home. Stand out service was from Joy during sales progression, despite other delays she constantly kept me updated, chased all parties, was extremely responsive and approachable. Unfortunately communication wasn’t as great during a period of Joy being off however I couldn’t compliment the service from her more - made a stressful process much easier.

Gemma · 24 October 2024

★★★★★ 5/5

Trustpilot

Easy Transaction

With Thanks to Nicola Middleton & Rachael Purkis of Hartlepool Branch for all there help and assistance of purchasing my new home. Viewing arranged with ease. Phone and mails always promptly answered. I was kept fully updated throughout purchase and would most certainly use again.

Bryan · 16 May 2023

★★★★★ 5/5

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Excellent.... Again

Have used three times to sell and once to manage a let. Excellent on all occasions.

Matt · 23 April 2026

★★★★★ 5/5

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Excellent service

Robinson’s have been excellent with the sale of our property from the instruction through to completion, from everyone organising viewings through to assisting with the sale itself and a special mention to Joy who has been extremely helpful and throughout the process l would certainly recommend using them if you are considering selling your home

Vicki · 25 March 2022

★★★★★ 5/5

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Fantastic service from putting our home…

Fantastic service from putting our home up for sale it sold in two days lovely staff done a fantastic job special thanks to Nicola

Mr · 2 August 2024

★★★★★ 4/5

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Paige is excellent

Paige is excellent! Great at communicating with us, resolving issues quickly and efficiently and keeping us up to date!

Jennifer · 7 November 2025

★★★★★ 5/5

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Andrea was fantastic

Although the sellers pulled out of my purchase just prior to completion, Andrea was amazing and has been a great support along the way, even offering support after the purchase had fallen through

Melanie · 13 February 2024

★★★★★ 5/5

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The staff are throughly professional in…

The staff are throughly professional in their service.Friendly and ready to advise...making the purchasing process smooth and problem free...always obliging and ready to help..

Paul · 29 September 2026

★★★★★ 5/5

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Excellent Ladies of Smith & Friends

The ladies at Smith& Friends were great kept informed all the time throughout the sale, easy to keep in contact and always helpful.

Grant · 5 October 2026

★★★★★ 5/5

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Absolutely Amazing and Caring Team

As a first-time buyer, I honestly had no idea what I was doing and felt completely overwhelmed by the whole process.

Keitan · 5 March 2026

★★★★★ 5/5

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Expert Professional and Friendly service !!

Right from my first visit to my local office (Ingleby Barwick) the staff at Smith and Friends were very welcoming and extremely helpful. My main contacts there are Mark, Chloe and Manj, and they have all exceeded my expectations on the many visits I've made there. This is even more meaningful when the house I was intending to buy (through their Marton office) fell through. Having not moved for the last sixteen years, they have guided me through the process of buying and selling houses (and even renting) with their expert knowledge (despite my barrage of questions!!) It's 'full marks' for an excellent professional and friendly service - I'd recommend Smith and Friends to anyone buying or selling ...Ken Day

Kenneth · 20 February 2024

★★★★★ 5/5

Trustpilot

Great experience in buying our first…

Great experience in buying our first home. We were tenants with them and the process was exactly how it is was described it would be. Check out of rented property was good and their mortgage adviser helped us with our purchase, Chris at HNW assisted with our legals and the sales staff were polite and always returned calls or emails even the most trivial things. Highly recommended.

L · 10 October 2024