Trusted Agent profile · Middlesbrough
★★★★★
742 reviews across 2 platforms
26 Stokesley Road, Marton-In-Cleveland, Middlesbrough, TS7 8DX, TS7 8DX
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Middlesbrough, at 26 Stokesley Road, is rated 4.9 out of 5 across 742 reviews on two platforms, including 79 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Middlesbrough) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Middlesbrough.
Smith Middlesbrough won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff
Great staff, always kept in contact and very helpful with change, also exellent value for money, we would highley recommend their services.
Thank you for your review, it is greatly appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service
Communication throughout the sales process was excellent. Smith & Friends did what they said they would do for the agreed price.Friendly and knowledgeable people.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
1/5
TrustpilotBeware
Terrible estate agent i had to deal with which should be avoided. Lies after lies they make things up their self instead of getting information from other party. They don't care what your health status is as to them money matters not you.
Hi Rockie, (2 July 2022 @ 8.26pm)If you would like to contact me at marksmith@robinsonsteesvalley.co.uk as I would like to know more about your comments and issues you have encountered. I haven’t been able to locate you from your user name in our records. We pride ourselves in looking after our customers and staff as you will no doubt see in the Trustpilot reviews. Kind regards, Mark Smith, Managing DirectorUpdate - Monday 5 July 2022 4.56pmThank you for your message I look forward to speaking to you tomorrow to look into your review. Update - Thursday 1 September 2022I have replied to you with a full investigation to your comments. Your solicitors are there to represent you and your purchase. I think you should contact them to ask the questions you need answering.Kind regardsMark
5/5
TrustpilotSmith and friends kept me more informed…
Smith and friends kept me more informed than the solicitors did well done thanks
Thank you Leslie for your 5 star review, it is greatly appreciate by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilotfriendly staff and sales department are…
friendly staff and sales department are excellent
Thank you Nizar for your 5 star review. Best WishesMark SmithManaging Director
3/5
TrustpilotCommunication was poor after we agreed…
Communication was poor after we agreed a sale
Thank you Michelle for your review, If you would kindly email at marksmith@smith-and-friends.co.uk as I would like to know a little more about your comments and where we fell short of our standards on what we would expect. I greatly appreciate your time in writing this review.I look forward to hearing from you.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey kept me up to date with everything…
They kept me up to date with everything that appertained to our moving house and were helpful with any matters we raised with them.All in all, a first class job.Thanks go to all the team
Thank you John for your review of our Stockton team.Kind regardsMark SmithManaging Director
4/5
TrustpilotContacted me in the early stages of my…
Contacted me in the early stages of my purchase and kept me informed
Thank you for your review Mandy.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll the staff I have dealt with have…
All the staff I have dealt with have been professional and helpful. They have kept me informed at every point so I knew exactly what was happening and appear to have been in continual contact with my Solicitors to expedite all matters.
Thank you for your 5 star review Linda, we greatly appreciate your review. Best Wishes, Mark
5/5
TrustpilotVery helpful
Very helpful and kept me informed all the way
Thank you Leslie for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotVery helpful both in shop and over the…
Very helpful both in shop and over the phone will use again .
Thank you William for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were always really helpful
The staff were always really helpful, extremely friendly and kept us informed at all stages of the sale.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent professional service
Excellent professional service Will definitely use again.
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale of property was done efficiently…
Sale of property was done efficiently and quickly would recommend Smith snd Friends
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication by Joy in the …
Great communication by Joy in the sales section. She always chased things up and kept everyone informed so things moved along smoothly Experienced and professional
Thank you Angela for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic team work
Fantastic team work , great communication and very professional services selling my home with very minimal stress
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBailey and Mark have been amazing
Bailey and Mark have been amazing, after having viewed a lot of properties and dealing with other estate agents, they made things very easy and got us moved in very quickly 😀
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service
Excellent service, knowledgeable, most helpful and very friendly would certainly recommend Smith & Friends 🤗Thank youJoan Gibson
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Customer Service
The team have been amazing at keeping us up to date with everything throughout the process, which has been at times, very testing for various different reasons. Andrea and Victoria in particular have been great, so approachable and good humoured! Thank you!
Thank you for your review Emily, we greatly appreciate your kind words and both Andrea & Victoria and the team at Ingleby Barwick office will be delighted to read this review. Kind regards, Mark
4/5
TrustpilotQuick responses and willingness to…
Quick responses and willingness to problem solve.
Thank you Richard for your 4 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery friendly and helpful took time to…
Very friendly and helpful took time to listen and explain things
Thank you Pamela for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for being Letting Agent of…
Thank you for being Letting Agent of the year. Thank you for your patience and looking after our family of loyal tenants.
Thank you Richard, the Darlington team will be delighted to read your kind words.Best WishesMark SmithMark SmithManaging Director
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Communication strong and they really care about what it feels like as the seller and buyer.Highly recommended
Thank you Angela for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotA very efficient friendly service
Very helpful friendly staff who kept me updated throughout the sales process.From the valuer to the office staff they were very professional.
Thank you Jan for your review.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smith & Friends Estate Agents (Middlesbrough) won Best in Postcode (TS7) at the ESTAS 2025 awards, its most recent.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Middlesbrough) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Middlesbrough.
