Trusted Agent profile · Middlesbrough
★★★★★
207 reviews across 2 platforms
134 Linthorpe Road, Middlesbrough, TS1 3RA, TS1 3RA
Ashbrookes Ltd's office in Middlesbrough, at 134 Linthorpe Road, is rated 4.1 out of 5 across 207 reviews on two platforms, including 162 Google reviews rated 4.0.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
GoogleCurrently in the process of moving into one of their houses and so far they've been absolutely brilliant. Were dealing with Claire and she's doing a fantastic job making the process really fast and really simple unlike other agencies such as manners and Harrison. These guys are flexible and very helpful in getting information we need. Definitely recommend.
5/5
TrustpilotASHBROOKES IS THE BEST AGENCY!
Ashbrookes is the best agency i have dealt with so far! very easy to deal with and straight forward process - danny and harj assisted me moving into my property earlier than expected due to my previous contract expiring, thank you both so much for this i really and truly appreciate the service and empathy you have both showed me.
5/5
GoogleAbbey is a nice lady and she gave me the best assistance in securing my apartment in Middlesbrough. I highly recommend her in securing a place here in Middlesbrough-UK.
Thankyou for your review, We appreciate your feedback :)
5/5
TrustpilotTop Quality service
Thank you Amy at Ashbrooks. She gave provided us with an excellent service so far, she realised our aspirations in moving and gave us a thorough valuation and professional property listing with a clear marketing strategy which had already seen some promising buyers and followed up with prompt feedback. Highly recommend if you’re looking for a transparent service.
5/5
TrustpilotAmy is amazing!!
Amy is amazing!!! I’m not familiar with Ashbrookes really, but, if Amys involved them I’m involved!! She goes that extra mile, always, she listens and is so understanding of different situations. I’ve known her 20yrs+ and in all that time she’s always been proactive and professional, her knowledge of all things property is off the chart, amazing!!!
5/5
GoogleI dealt with Natasha & Oliver at Ashbrookes. Both excellent, very courteous, very professional and fantastic to deal with. Would certainly recommend to others Great service.
Dear Paul, It has been a pleasure working with you. Kind Regards Ashbrookes Team
4/5
GoogleHad a good experience, stayed in their studio apartment for a year and all complaints were handled whenever I call. Thank you Melissa and Daniella….
Thanks for the lovely review!
1/5
Googlevery slow and poor communication, they don’t respond to emails or bother to pick up phone calls in lettings, when you finally get through they take 2 weeks to send a simple video of a property and then they cancel your property viewing the day of 1 hour before the scheduled time when you have travelled 4+ hours to get there, absolutely terrible service i would never ever recommend to anyone
Hi, Please email info@ashbrookes.co.uk with further details of your review. Thankyou
5/5
GoogleAbbey is very professional In her approach. She helped me with my replacement bed within a timely manner. Would recommend highly.
Thankyou for the lovely review :) We appreciate your feedback!
1/5
Trustpiloti have invested 150 000 GBP in their…
i have invested 150 000 GBP in their project one year ago. they told me that they will pay me back the amount plus interest , but they did not pay. i ask them several time via email, and WhatsApp, but they are not replying. it is a fraud scam business
1/5
GoogleTry and avoid this agent like plague o,my people They are so unprofessional,inhumane,callous and all the bad qualifications in this world. We paid for all bills inclusive studio apartment for £570 and deposit of £250. 1)They denied us of internet for close to 3weeks without any apology whatsoever. 2)The induction hob was faulty on a Friday morning,they said they will fix before the day but it's until Monday b4 its fixed,so they don't expect us to eat or cook for 3days 3)The kitchen zinc blocked after two months of entering the apartment which we fixed with our money. 4)The worst part is that they won't want to give back deposit in full,They rejected our deposit refund saying we have to pay for £100 for redecoration,££50 for cleaning after we cleaned the house thoroughly and £37 for moving out on a Saturday instead of Friday after telling us to drop the keys for them in their mail box on Saturday. Abeg,wetin con remain for the £250 Avoid them ooooo
Hi Jeminat, It is a shame your review is not matching your partners review as he has claimed 4 weeks and your claiming 3 weeks. To clarify you are well aware of the situation, the ownership on the property changed and the old landlord cut off the supply so before the new wifi was up and running it took almost 2 weeks. Induction hobs aren't readily available to purchase same day and install but like you said it was done by the following Monday as soon as we received the delivery. For any landlords or tenants reading this review they will recognise and understand that deductions at the end of tenancy must be made if the room isn't left in the same condition you found it in and charges are applicable if the keys are not returned when the tenancy ends. Thanks
1/5
GoogleI had the worst experience with them especially the manager. They are unprofessional, poor customer service and inconsiderate. I am a dependant of a tier 4 student and fortunate to be working from home but this agent almost cost me my job due to their bad welfarism. The internet went off close to 4 weeks without any remorse or any form of reimbursement to cover the expenses incurred during those periods and still tried to take all the deposit after confirming the apartment was left in a good condition. Kindly avoid them in every way. This is my experience and couple of other co tenants have engaged.
Hi Jamiu, It is a shame your review is not matching your partners review as she has claimed 3 weeks and your claiming 4 weeks. To clarify you are well aware of the situation, the ownership on the property changed and the old landlord cut off the supply so before the new wifi was up and running it took almost 2 weeks. Everyone was well aware of the situation and we even allowed you to visit our office and use our wifi for a few hours whilst you made other arrangements to inform work about the technical issue you were experiencing. Unfortunately, the agency does not own the property and it is owned by a private landlord therefore we cannot reimburse for any expenses. We were even willing to write you a letter confirming off the issue so it does not have any impact on your work life. Thanks
5/5
GoogleAbbey's assistance was invaluable throughout the process of finding new accommodation. She generously arranged multiple house viewings in a single day, and when I finally found a place that suited me, she was instrumental in ensuring a smooth transition. She addressed any issues or queries I had with a high level of professionalism and efficiency. My experience with the remaining staff at Ashbrookes was equally delightful.
Thankyou for the lovely review :) We appreciate your feedback!
5/5
GoogleAbbey is very professional in her approach and is very knowledgeable, I would highly recommend Ashbrooks.
Thankyou for the lovely review :) We appreciate your feedback!
5/5
GoogleDanny is an astute person with a pleasant personality. He is very amiable and customer Fri.
Thankyou for the lovely review :) We appreciate your feedback!
5/5
GoogleAbbey is amazing. She is very work orientated and is very professional in all aspects.
Thankyou for the lovely review :) We appreciate your feedback!
5/5
GoogleI have been in touch with Daniella all the way from Nigeria before I moved to the United Kingdom. She is very professional with the way she carries out her duties. I love the apartment because its quite cozy. It's a very good example of home away from home. I would recommend Ashbrookes Ltd. to my friends and family any day any time.
Thanks for the lovely review!
5/5
GoogleI have been with Ashbrookes for a year and have happily renewed my tenancy with them. The staff are polite, responsive and helpful. Any issues or queries I have raised have been handled professionally and timely. Prices have risen however these appear to be in line with current rates. Overall I am a happy tenant and would recommend Ashbrookes to friends and family.
Thankyou for your review, We appreciate your feedback :)
5/5
GoogleAbbey is very friendly and the office has a professional atmosphere. Highly recommend.
Thankyou for the lovely review :) We appreciate your feedback!
4/5
TrustpilotThe service I received from Ashbrooks…
The service I received from Ashbrooks was professional, friendly and helpful. As I live overseas Amy made the process seamless, even handling the viewings for me. Sale in six days!!!I would recommend Amy for any real estate business.
5/5
GoogleAskbrookes Ltd is one of the best letting agency around Teesside University. Easy application, fast response and stress free process. Melissa Rountree, the customer service agent in charge of my letting did a really great job. Her mails were very timely, straight forward and quiet professional. Keep it up! I strongly recommend Ashbrookes for all international students of Teesside University like me.
Thanks for the lovely review!
2/5
TrustpilotMy husband and I bought a property from…
My husband and I bought a property from Ashbrooks in Yarm. The service received was poor .
5/5
TrustpilotAmy she’s a star
Amy Matthewman has been amazing lady. She’s found the perfect property for me at a difficult time. She’s been very supportive also extremely understanding I can’t thank her enough. First class service. Thank you very much Amy 👍👍 xx
5/5
GoogleSold a house with Ashbrookes. Fantastic to deal with, great price and exceptional service. Thank you to Helen and the staff at Ashbrookes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
