Trusted Agent profile · Haywards Heath
★★★★★
1,613 reviews across 2 platforms
28 The Broadway, Haywards Heath, RH16 3AL, RH16 3AL
Part of Hamptons, see every office.
Hamptons's office in Haywards Heath, at 28 The Broadway, is rated 4.3 out of 5 across 1,613 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Thank you for taking the time to share such detailed feedback about Danish. We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process. Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers. Thank you again for your kind words and for recognising Danish's hard work and commitment
5/5
GoogleJanie is DELIGHTFUL, she went above and beyond to try and help me sort out my living situation, and I found somewhere through another agent but she's checked up on me anyway!
Thank you for your kind words! We are happy to hear that Janie provided you with exceptional service. We strive to go the extra mile for our customers and it's great to know that she's made a lasting impression. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Thank you for taking the time to leave such positive feedback. We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience. A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments. We wish you all the best i and thank you for choosing Hamptons.
4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
1/5
TrustpilotHamptons Kingston upon Thames
Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.
Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received. I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds. If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.
5/5
TrustpilotHampton has been my letting agent for…
Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.
4/5
TrustpilotHamptons International a safe choice
Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.
Thank you for taking the time to leave such a detailed review. We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed. A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition. Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.
5/5
TrustpilotMandy Dorta, Hamptons, Marlborough
Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides. Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you. Thank you again for your recommendation and for trusting Hamptons with the management of your property.
5/5
GoogleJames has been incredibly helpful and informative through the entire process of securing a property. Not only accommodating our tricky schedules but making sure we had all information needed, guidance and support when making our decision. James also has taken time to help fix any issues in the property and been available and responsive with any/all our questions. Highly recommend.
Hi Rosie, we are delighted that you enlisted Hamptons Estate and Letting Agents Haywards Heath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotWe've had a really good experience with…
We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.
5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Thank you for taking the time to leave a review. We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide. Thank you once again for your continued trust in Hamptons.
5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me. Thank you very much!
Thank you for taking the time to leave a 5 star review. We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities. Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish. Thank you again for your support and for choosing Hamptons.
5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Thank you for your fantastic 5-star review. We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression. We really appreciate your recommendation and your kind words, which will be shared with Danish and the team. Thank you for choosing Hamptons.
1/5
TrustpilotSale and rental experience
I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.
5/5
GoogleI find all the team at Hamptons great. A special thanks to Aimee Chatterton who is doing a great job with high professionalism, accountability and serious care. Your considerable follow up and feedback are most appreciated.
Thank you so much for your kind words! We strive to provide the highest level of professionalism and care to our clients, and we're delighted that Aimee's efforts have left such a positive impression on you. Kind regards, Lucy, Customer Feedback and Support Team
4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support. I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition. We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
5/5
GoogleWe are in the process of buying our new home with Jamie’s help, and it’s been such a great experience so far! From our very first viewing, Jamie has been friendly, supportive, and genuinely interested in helping me find the right place. Thank you!
Thank you for your kind words! We are thrilled to have helped make your home buying process a positive experience. Our team strives to provide top-notch service and support for all our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently embarked on the journey of choosing a letting agency for my rental property, and after receiving a glowing recommendation from a friend, I decided to reach out to Hamptons. I am delighted to say that my experience exceeded all expectations, largely thanks to Janie. From the moment I left my enquiry message, Janie was quick to respond, and her friendly demeanour immediately put me at ease. Our phone conversation was not only informative but also incredibly pleasant. She took the time to accommodate my schedule, especially considering my work commitments and a recent surgery, which I truly appreciated. During her valuation visit, Janie was just as lovely in person. She offered genuine compliments about my home and provided insightful advice that highlighted her expertise in the field. What really stood out to me was the absence of any pressure or hard-selling tactics, a refreshing change! Hamptons, under Janie's guidance, provided all the necessary information and then patiently allowed me the time to make my decision without feeling rushed. Although I ultimately found that Hamptons was slightly above my budget, I wouldn't hesitate to consider them again in the future. If my circumstances change, I will definitely reach out, especially if Janie is still part of the team! Her professionalism, warmth, and understanding made a significant impact, and I wholeheartedly recommend her and Hamptons to anyone looking for a reliable letting agency. Thank you, Janie, for such a positive experience!
Thank you for taking the time to leave us a review Laura. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleJanie from the Haywards Heath branch showed us round a lovely property recently - although it wasn't quite right for us, she was so professional in all of her dealings with us, from great communication to excellent knowledge of the property itself and the surrounding areas. She requested information from the landlord as we had a few questions, and came back to us so promptly. As landlords ourselves, we would have no hesitation in recommending Hamptons as a Letting Agent for landlords! She put in so much effort and was so kind, following up etc on our viewing. Thank you Janie!
Thank you for your review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleJamie has been so helpful and attentive will the sale of my property- highly recommend, thanks again
"Thank you so much for your kind review! I'm glad to hear that Jamie provided exceptional service during the sale of your property. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotSo pleased I chose Hamptons to manage my cottage
I am only too willing to say I have been so pleased over the last 20yrs to have Hamptons manage my Wiltshire thatched cottage. I have been particularly impressed over the last year by the most professional, kind and thoughtful attitude of my Manager Mandy D’orta and her team colleague Anna!
Thank you for taking the time to share your experience and for your continued trust in Hamptons over the past 20 years. We are delighted to hear how pleased you have been with our property management service, and especially with the support provided by Mandy and Anna. Delivering a professional, thoughtful and reliable service is something we strive for, so it is wonderful to know that Mandy and Anna have made such a positive impression and have helped make your experience such a successful one. Your kind words mean a great deal to us, and we will be sure to pass on your feedback to Mandy, Anna and the wider team. Thank you again for your recommendation and continued loyalty to Hamptons.
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