Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA Decade of First Class Customer Service
I have been a client of Hamptons in Pimlico for over a decade and the customer service I have received during this period has been nothing less than first class. You do associate quality with the name 'Hamptons' and I have to say that has indeed been the case for me. I have received close attention to any queries or problem solving issues that cropped up over the years. I have often drawn on the wealth of experience and expertise of the staff in both Lettings and Sales departments and I'd particularly like to sincerely thank April Keane, Paul Sargeson, Sean Williams and Wil Jones for really caring and going the extra mile for me. It's been a pleasure being in the capable hands of personable and consummate professionals. I wouldn't hesitate to recommend this team to anyone.....Thank you so much
Mr · 1 October 2026
Agent replied · 10 October 2026
Thank you so much for your wonderful review and for your loyalty over the years. It means a great deal to us to have had the opportunity to support you for more than a decade.
We're delighted to hear that your experience with Hamptons Pimlico has consistently reflected the high standards we strive to deliver. Providing knowledgeable, reliable and personal service is incredibly important to us, so it's especially rewarding to know that you've felt supported.
April, Paul, Sean and Will will be thrilled to read your kind words. We know how much they care about their clients, and it's fantastic to hear that their dedication, expertise and willingness to go the extra mile have made such a positive difference to your experience.
Thank you again for your recommendation and continued trust in Hamptons. We look forward to working with you for many years to come.
★★★★★ 5/5
TrustpilotAmazing Mandy :)
We have had the pleasure of having Mandy as our Property Manager throughout our four-year tenancy, and we honestly couldn’t recommend her highly enough.
Mandy has been absolutely amazing from start to finish. Nothing is ever too much trouble, and there isn’t a problem that phases her. She is always at the end of the phone, incredibly responsive, helpful and reassuring whenever we have needed her.
It’s rare to find someone who provides such a consistently personal and professional level of service, and Mandy has genuinely made our tenancy a wonderful experience.
An absolute 5-star service from start to finish, thank you, Mandy!
Andrew · 24 September 2026
Agent replied · 10 October 2026
Thank you so much for taking the time to leave such a wonderful review.
It means a lot to hear that Mandy has been such a positive part of your tenancy over the past four years. She's incredibly dedicated to her clients, and it's lovely to know that her support, responsiveness and calm approach have made such a difference throughout your time in the property.
Your comments about the personal and professional service you've received will mean a great deal to Mandy, and we'll be sure to share them with her.
Thank you again for your kind words and for placing your trust in us over the years. We wish you all the very best for the future.
★★★★★ 4/5
TrustpilotPatryk has been a breath of fresh air…
Patryk has been a breath of fresh air in the last few years. Hamptons have found great tenants but the general customer service has been slow and seemingly more focused on their own business rather than at least appearing to value customers. It’s not clear if this is due to poor management, cost cutting or a combination but is much worse in the past couple of years. Patryk by contrast gives me hope things may be getting better as since his appointment he has been responsive and most helpful. I would still like my property manager to know my property and tenants by visiting it at least once but this no longer seems to be Hamptons policy so I have to provide the detailed knowledge that they knew in the past.
Tim · 24 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave your feedback.
We are really pleased to hear that Patryk has made such a positive difference to your experience with us. I'll be sure to pass on your kind comments, as I know he'll be delighted to hear them.
I was also grateful for your honest feedback regarding the wider service you've received. I'm sorry to hear that, at times, you've felt communication has been slower than expected and that we haven't always given the impression that we value your business. That's certainly not the experience we want our clients to have.
Your comments regarding property visits and having a property manager who knows both the property and the tenants are particularly helpful, and I can completely understand why that personal knowledge and continuity are important to you.
Thank you again for sharing both the positive and constructive aspects of your experience. Feedback like this is invaluable, and it's encouraging to hear that Patryk's support has helped restore some confidence in the service we provide.
★★★★★ 4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
Grace was always helpful whenever I had a question and kept everything moving along smoothly. I really appreciated how easy she made the whole experience. I would definitely recommend Grace and the team at Hamptons to anyone looking for a property.
N/A · 10 September 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion.
Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference.
Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
★★★★★ 4/5
GoogleFirstly I would like to congratulate Hamptons on selling my house, whilst several other agents had failed. Our experience with Hamptons has been good. Jamie has been supportive and helpful at all times. His manner has been pleasant, extremely polite, friendly and helpful. If I had a mild criticism of the company it would be to get them to be more pro-active rather than re-active during the sale process. Overall we have been pleased with the whole experience.
Martin · 11 September 2026
Agent replied · 11 October 2026
Thank you for choosing Hamptons to sell your house! We are thrilled to hear about your positive experience with our agent Jamie and our team. Your feedback is greatly appreciated and we are always striving to improve our services. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotBeen a tenant with Hamptons for 1 year…
Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised.
Anytime I’ve had an issue, he’s sorted it quickly and kept me in the loop. I never feel like I’m chasing him for updates, which honestly isn’t something I can say about every letting agent I’ve dealt with. He’s also good about flagging things ahead of time - new policies, house checks, etc., so nothing ever feels last minute.
A year in, I’d genuinely recommend Hamptons (and in particular Danish) if you’re looking for property managers who are actually on top of things.
Elise · 26 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that your experience as a tenant over the past year has been such a positive one. It is particularly rewarding to know that Danish has provided the responsive, proactive and reliable service that we strive to deliver for all of our customers.
Your comments about being kept informed, receiving prompt assistance and not having to chase for updates are especially appreciated, as we understand how important clear communication is throughout a tenancy.
We will be sure to share your kind feedback with Danish, who I know will be pleased to hear that his efforts have made such a positive difference to your experience.
Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you throughout your tenancy.
★★★★★ 3/5
TrustpilotCompletion Day, Timing and Release of Keys
I would like to express my sincere thanks to the team at Hamptons Salisbury for all their hard work, patience and perseverance throughout what has been an extremely challenging and, at times, very frustrating transaction.
Despite the difficulties within the chain, the wider team worked tirelessly to keep things moving and ultimately helped get us over the line. Their efforts are genuinely appreciated.
However, it is a real shame that one member of staff can leave such a negative impression on what is otherwise a professional organisation.
When I went to collect the keys on completion day, my solicitor had confirmed to me that the purchase monies had been received by the seller’s solicitors, and I understood that they had also confirmed receipt of the funds. Despite this, Chloe told me in no uncertain terms that the money had not been received and that the keys could not be released.
I subsequently drove away, only to receive a phone call literally about a minute later asking me to return because the funds had in fact been received and the keys could now be released.
What made the situation worse was that I was subsequently told that I had raised my voice at Chloe. I completely refute that. There were other members of staff present who can confirm how I conducted myself. I was understandably frustrated by the situation, particularly after everything that had happened during the transaction, but I remained perfectly calm and did not raise my voice.
In my dealings, Chloe’s manner has unfortunately come across as condescending, patronising and unnecessarily argumentative. It is disappointing because the rest of the team have worked extremely hard and deserve recognition for that.
I have managed people for much of my working career and have dealt with many different personalities and management situations. Unfortunately, I have also encountered staff with this type of approach before, and I know the impact it can have on an otherwise good team and organisation.
I am sure the management at the Salisbury branch will recognise the validity of the points I have raised and understand why I feel so strongly about my experience.
It leaves me wondering what happened to the old principle that the customer is always right, or, at the very least, that the customer should feel listened to, respected and valued.
Overall, I am very grateful to the wider Hamptons Salisbury team for their efforts and perseverance, but I do feel that my experience with Chloe could and should have been handled considerably better.
THOMAS24 · 19 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such detailed feedback.
We are pleased to hear that, despite the challenges encountered throughout the transaction, you felt supported by the wider team at Hamptons Salisbury and that their hard work, patience and perseverance helped bring your purchase to a successful conclusion.
We are, however, sorry to learn that aspects of your experience on completion day fell below your expectations. We appreciate how important and often stressful the completion process can be, and we regret that you were left feeling frustrated by the communication surrounding the release of the keys.
We take all customer feedback seriously and will ensure that your comments are shared with the relevant management team for review.
Thank you again for both your positive comments regarding the wider team and for bringing your concerns to our attention. If you would like to discuss your experience further, please contact our Customer Care team at customercare@hamptons.co.uk.
★★★★★ 2/5
TrustpilotMy experience with Hampton Managing…
My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.
A key issue is that, in practice, Hampton does not appear to effectively control or enforce timelines when using landlords’ preferred contractors. As a result, repairs are frequently left pending for extended periods, with updates limited to contractors being “chased” rather than firm appointment dates or completion schedules. This creates uncertainty and delays resolution.
Where landlords use their own contractors, there is a clear lack of accountability within the management process to ensure that reasonable repair timescales are met. From a tenant’s perspective, this results in weak escalation pathways when delays occur and no effective mechanism to enforce completion within expected timeframes.
Standard expectations for repairs (emergency within 24 hours, urgent within 3, 7 days, routine within 14, 28 days) are not consistently met, particularly where specialist contractors are involved. In practice, these timelines are not actively managed or enforced, and there appears to be limited proactive coordination to ensure timely completion.
In my case, I have reported around 13 repair issues over approximately six months, several of which have experienced significant delays. This has resulted in ongoing disruption and uncertainty, particularly where essential facilities are affected.
Overall, while issues are acknowledged and contractors are eventually engaged, the service is undermined by delays, reliance on third-party contractors without effective timeline control, and a lack of structured follow-through. Clearer communication, firmer scheduling, and active enforcement of reasonable repair timescales would significantly improve the tenant experience.
Alison · 12 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management.
We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates.
Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants.
We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.
★★★★★ 5/5
TrustpilotMade a very stressful process tolerable.....
Moving a home is very rarely easy but Hamptons in St.Albans handled it so well, there was consistently high level of genuine care.
We would especially like to thank Grant who helped above and beyond and understood our situation perfectly. Very good at negotiating and keeping everyone on board.
Grant and supporting team kept communication open, swift and clear. They kept us informed about the chain and kept everyone else informed. Without their hard work, our chain could have collapse at the very last minute ! So really grateful for all that hard work.
We had a long and complicated chain but in the hands of team at Hamptons, it all worked out. And they made a very stressful process tolerable.
For the team, it wasn’t just about getting us a quick sale as it took long time to find our next HOME.
We would certainly recommend Hamptons at St.Albans.
Kramer · 9 August 2026
Agent replied · 23 September 2026
Thank you for your wonderful review and for taking the time to share your experience.
We are delighted to hear that Grant and the team at St Albans were able to support you throughout your move and make what can often be a stressful process much more manageable. Buying and selling within a long and complex chain can be challenging, so it is fantastic to know that Grant's dedication, negotiation skills and commitment to keeping everyone informed helped bring everything together successfully.
Your kind words about the team's communication, genuine care and determination to help you find your next home mean a great deal. We will be sure to pass your feedback on to Grant and the wider team, who will be thrilled to know their hard work made such a positive difference.
Thank you again for your recommendation. We wish you every happiness in your new home and all the very best for the future.
★★★★★ 5/5
TrustpilotHamptons for rental management in Maidenhead
I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was excellent and we now have Juan Elkington taken over and so far he has been excellent too. They are very proactive on all aspects of the management. We are very happy with their service.
Sandra · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have had such a positive experience with the Maidenhead team over the past four years, from purchasing your apartment through to having it fully managed. It's wonderful to know that both Harjeet and Juan have provided the high level of service and support you expect.
We particularly appreciate your comments about Juan's proactive approach and are pleased to hear that he has made a positive impression since taking over the management of your property. Delivering responsive and effective property management is something we pride ourselves on, so it's great to know this has been reflected in your experience.
Thank you again for your kind words and for placing your trust in Hamptons. We look forward to continuing to support you in the future.
★★★★★ 5/5
TrustpilotWe would recommend Hamptons
We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.
Nik · 1 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your experience and for your recommendation.
We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support.
It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive.
Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy.
Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.
★★★★★ 5/5
TrustpilotRecommendation for HamptonsProperty management in Dorset
Since we moved into our Hamptons rental we have liaised with Andzelika Pilewska,
Property Manager. There was an issue with the front door not locking so this was critical and she arranged a locksmith to come swiftly and the issue was resolved.
She has been very helpful with ongoing contact and visit to the property. We have no concern in recommending the services of Hamptons Property Manager in our region.
Jane · 2 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Andzelika was able to arrange a swift resolution to the issue with your front door and provide the support you needed after moving into your home. We appreciate how important it is to address security related matters promptly, and it's fantastic to know that her proactive approach and ongoing communication made a positive difference to your experience.
Your kind words and recommendation mean a great deal to us, and I will be sure to pass your feedback on to Andzelika and her team.
We wish you every happiness in your new home and thank you for choosing Hamptons.
★★★★★ 5/5
Trustpilothad a great experience with Hamptons
had a great experience with Hamptons, thanks to Danish Ashraf. He has been extremely helpful, professional and patient throughout the process. He always responds promptly to my questions and takes the time to explain everything clearly, making the whole experience much easier and smoother.
I appreciate his support and excellent customer service. I would highly recommend Danish and Hamptons to anyone looking for a reliable and professional property agency!
Yunquan · 8 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience with Hamptons and that Danish provided such helpful, professional and patient support throughout the process. Keeping our clients informed, responding promptly and making what can sometimes be a complex process as smooth as possible is exactly the level of service we aim to deliver.
Your kind words will mean a great deal to Danish, and we'll be sure to share your feedback with him. Thank you again for your recommendation and for placing your trust in Hamptons.
★★★★★ 5/5
GoogleHaving just completed on my house sale I would certainly recommend the Hamptons team when selling your house, the communication was great from the start, and I really liked the WhatsApp group that was set up to manage the viewings.
I especially wanted to mention Jamie who was very professional throughout, his communication was excellent, keeping in touch regularly and was always available and responsive when required.
He also went the extra mile and personally engaged in the latter stages of the exchange process ensuring all parties were aligned, it genuinely felt like he wanted to offer the support so things happened on time and went as smoothly as possible.
If you are planning on selling your house I would highly recommend speaking to Jamie and the team at Hamptons.
Mike · 11 July 2026
Agent replied · 11 October 2026
Thank you for choosing Hamptons for your house sale! We are thrilled to hear that our communication and WhatsApp group made your experience smooth. We are glad that Jamie provided excellent service and went the extra mile to ensure a timely and seamless process. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience buying a property with Hamptons. I want to especially recognize Jamie Cooksley, who was with me every step of the way, from the very first viewing to diligent follow‑ups, negotiations, and a smooth closing. He was responsive, transparent, and proactive, arranging viewings that matched my needs, explaining each stage clearly, and coordinating with the seller, solicitor, and lender to keep everything on track. Thanks to Hamptons’s local market insight and attention to detail, we secured a great property in Haywards Heath. Although we were first time buyer the process felt efficient and stress‑free, and communication was always prompt and professional. I highly recommend Hamptons and particularly Jamie to anyone looking to buy a home in Haywards Heath.
Anu · 11 July 2026
Agent replied · 11 October 2026
Thank you so much for your excellent 5* review and recommendation! We are thrilled to hear about your positive experience with Hamptons and Jamie. Our team strives to make the buying process as smooth and stress-free as possible, and we are happy to see that reflected in your review. It was a pleasure working with you and we wish you all the best in your new property in Haywards Heath. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotKatie May - Caterham Branch
katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support
Diana · 6 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience with Katie and the service she has provided in managing your property. It is wonderful to know that her professionalism, friendly approach and proactive communication have helped give you confidence that your property is being well looked after.
Keeping our landlords informed and responding promptly to any concerns is a key part of the service we aim to deliver, so it is particularly pleasing to hear that Katie has consistently met your expectations in these areas.
Thank you again for your kind words and recommendation. We will be sure to share your feedback with Katie and the Caterham team.
★★★★★ 1/5
TrustpilotRent somewhere else. Disappointing and unprofessional
Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.
Mattia · 12 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details.
Thank you again.
★★★★★ 5/5
GoogleWe worked with Janie McClean at Hamptons Haywards Heath for around six months and she was outstanding throughout the entire process. Janie stayed in regular contact, proactively recommended properties that genuinely matched our requirements, and consistently went above and beyond with her customer service. Dealing with her was genuinely refreshing, she was responsive, knowledgeable, warm, and an absolute delight to work with. She represented Hamptons in an exceptionally positive light and made what can often be a stressful process feel well-managed and reassuring. James, her colleague, was excellent as well and provided great support whenever we dealt with him. Together they delivered a first-class experience that we would highly recommend.
Natasha · 11 June 2026
Agent replied · 11 October 2026
Thank you for your glowing review, we are thrilled to hear about your positive experience working with our team at Hamptons Haywards Heath, especially with Janie and James. Our top priority is providing exceptional customer service and it's great to know we were able to make your process stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotPatryk Lehmann - Hamptons Windsor branch
Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.
Clive · 17 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Patryk kept you updated and continued to pursue the matter despite the challenges caused by changes in the managing agents and the delays in resolving the roof issue. We understand how frustrating a prolonged maintenance issue can be, so it's great to know that Patryk's persistence and commitment to finding a resolution made a positive difference to your experience.
Your kind comments have been shared with Patryk and the team at Windsor, who will be pleased to receive your feedback.
Thank you again for your recognition and for choosing Hamptons.
★★★★★ 5/5
TrustpilotRenting with Hamptons
Throughout my time renting with Hamptons I’ve had absolutely no complaints. They have treated me with respect and always helped me with any issues in the apartment or when I wanted to adopt my first ever cat. Also a huge thanks to Patryk for always being available when I needed any help with the flat. 10/10
Bart · 30 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience renting with Hamptons. It's wonderful to know that you've always felt supported, treated with respect and able to rely on the team whenever you've needed assistance, whether with matters relating to your home or even welcoming your first cat!
A special thank you for your kind words about Patryk. He'll be thrilled to hear that his support, responsiveness and dedication have made such a positive difference during your tenancy.
We really appreciate your recommendation and wish you and your feline friend all the very best for the future.
★★★★★ 5/5
GoogleA massive thanks to Jamie, and the team at Hamptons who successfully sold our house at beginning of the year. My initial meeting was with Jemma, she was very reassuring and informative. She talked me through step by step and never descended in to the 'sales pitch speak'.
When it came to people viewing the property Hamptons provided a very handy WhatsApp group. It was great knowing when people were viewing and subsequent feedback. Jamie negotiated well with potential buyers. He worked his magic to get well over and above asking price for the property.
Any questions or queries I had Jamie was there to answer them, which was very reassuring as this whole process was new to me. The sale of the property has been a very smooth process and Jamie kept in touch weekly keeping me up to date. I highly recommend Hamptons.
Emily · 11 April 2026
Agent replied · 11 October 2026
Thank you for entrusting us with the sale of your home! Our team at Hamptons is dedicated to providing attentive service and achieving the best results for our clients. We are delighted to hear that our approach and communication throughout the process made it a smooth and successful experience for you. Thank you for recommending us, it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a really positive experience buying our home and couldn’t have asked for a better estate agent. Jamie was always available whenever we needed to talk, whether it was to answer questions or simply reassure us during the process. His support throughout made a real difference, especially at the more stressful stages.
Jamie was approachable and genuinely seemed to care about helping everything go smoothly.
We’d highly recommend him to anyone looking to buy or sell a property.
Cheryl · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with our estate agent, Jamie. Our team takes great pride in providing exceptional service and support during the home buying process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotHamptons managed the letting of a…
Hamptons managed the letting of a Battersea house on my behalf for five years, and did so with professionalism, and astute commercial acumen. I would wholeheartedly recommend them for this role. In recent years, Olivia Gadd has been my point of contact, and she has exemplified the values described above. Thank you.
XNCV · 7 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful review and for trusting Hamptons with the management of your Battersea property over the past five years.
We're delighted to hear that you found our service professional and commercially focused throughout your time with us. It's especially rewarding to know that Olivia provided the high level of support, expertise and communication that we strive to deliver to all our landlords. We will be sure to pass on your kind feedback to her.
Thank you again for your recommendation and for taking the time to share your experience.
★★★★★ 5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
M · 9 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Anca has been providing such excellent service over the past four years. It's fantastic to know that her knowledge, responsiveness and proactive approach have helped make the management of your property as straightforward and stress-free as possible.
Keeping our landlords informed, particularly as compliance requirements continue to evolve, is something we know is incredibly important, so we're pleased that Anca's communication and prompt handling of matters have made a positive difference.
Thank you again for your kind words. We'll be sure to pass your feedback on to Anca, who will be delighted to receive your recognition.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
