Trusted Agent profile · Merton

Jackson-Stops Wimbledon reviews in Merton

4.7

★★★★★ Excellent

743 reviews across 3 platforms

17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ

Jackson-Stops's office in Merton, at 17-21 Church Road, is rated 4.7 out of 5 across 743 reviews on three platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Google

Isaac has been amazing to work with! He is very professional, warm, and always keeps in touch to check how things are going. His attentive service and positive attitude made the whole process stress-free. Highly recommend him!

Sihui · 24 August 2025

Agent replied · 23 September 2025

Dear Sihui, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Google

My contact, Emily Peake, was efficient, professional, very proactive and reactive and utterly charming. She understood the brief and managed to show me a few suitable places with very little notice and she also went out of her way to show me the local area. I actually signed for a property with another agency but Emily was definitely the star of the day.

Kya · 25 September 2024

Agent replied · 25 October 2024

Dear Kya, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

5/5

Google

I recently had the pleasure of working with Harry Payne when signing a house rental agreement in London. I am delighted to share my positive experience and highly recommend Harry's services to anyone in need of a reliable and professional agent. From the moment we first contacted Harry, he displayed a remarkable level of expertise and dedication. He guided us through the entire process with utmost professionalism, ensuring that all our questions were answered and concerns addressed promptly. Harry's attention to detail and commitment to customer satisfaction truly set him apart. I am more than happy to rate Harry's service with five stars, as he exceeded our expectations in every aspect. His knowledge of the rental market in London, coupled with his excellent communication skills, made the entire process smooth and stress-free!!

Eva · 26 October 2023

Agent replied · 25 October 2024

Dear Eva, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Margaret Heath at Jackson-Stops Wimbledon

I would like to commend Margaret Heath, Senior Property Manager, who for 25 years has looked after my flat in Wimbledon which has always been rented out through Jackson-Stops. Over the many years it has always been a pleasure to speak to Margaret who is very helpful and pleasant and has a great deal of experience and knowledge of matters relating to property repairs and maintenance. I rarely get involved with running the flat as Margaret does the job so well and I know the flat is in good hands which is fortunate because I currently live far away. Margaret was instrumental in arranging occasional major works such as a full renovation, redecorations and a boiler installation. I am grateful to Jackson-Stops and especially Margaret Heath for making property rental a rather trouble free experience for me.Andrew Medwid

Andrzej · 20 October 2023

Agent replied · 23 October 2024

Dear Andrzej, what a wonderful review - thank you for taking the time to remark on your experience with Jackson-Stops and Margaret in particular. It's great to hear that, over 25 years, we have provided you with a positive rental experience. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent property management

Jackson Stops (and it’s predecessor) has been managing our rental property for 40 years. Margaret Heath has been there almost all that time as our property manager. As we live overseas it is essential that we have reliable, efficient and comprehensive oversight of our property. Margaret has provided excellent service. She responds quickly to queries, keeps a close eye on the property and establishes a good rapport with tenants. She is an asset to the company and deserves the highest regard.

Mary-Anne · 19 October 2023

Agent replied · 23 October 2024

Dear Mary-Anne, it's great to hear that, even though you live overseas, you feel you can rely on Jackson-Stops and Margaret in particular to manage your property rental, and that you have done so for 40 years! Thank you for leaving a review. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Brilliant Property Management

Margaret Heath of Jackson Stops Wimbledon's Property Management team is the best property manager I have ever come across. She is brilliant and it is why have been a landlord client of that office for many year's. I was introduced to her and the team by a local well known competitor who openly acknowledged that Margaret was much better than their own inhouse team. How right they were. I therefore strongly recommend Margaret and the property management team at JS Wimbledon

Patrick · 19 October 2023

Agent replied · 23 October 2024

Dear Patrick, thank you for your review and we're delighted to hear that you think Margaret is the best property manager you've ever come across, and that you recommend her services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

I am very impressed with Jackson Stops,

I am very impressed with Jackson Stops,The guidance through visiting, bidding for and letting the flat was superb. There have been no issues with the flat but there are ongoing issues with the building that Loren Pogue has been particularly tenacious in dealing with - as well as kind and generous with both her time and approach in contacting me and always ensuring that I know what is happening.I would give all involved six stars if I could.Thank you all so much

Mark · 9 October 2023

Agent replied · 23 October 2024

Dear Mark, thank you for taking the time to leave a review about your experience, and we're delighted to hear that you are very impressed with the service, and that you would give everyone six stars if possible! With best wishes from everyone at Jackson-Stops.

5/5

Google

We recently let a property through Jackson-Stops Wimbledon and had a great experience thanks to Charlotte Bigsby. From the initial viewings through to signing the tenancy agreement, Charlotte was thoroughly professional, efficient, and exceptionally helpful. She was always prompt in responding to our enquiries and went the extra mile to ensure the process was absolutely seamless. Many thanks, Charlotte!

Thiago · 9 November 2024

Agent replied · 9 December 2024

Dear Thiago, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlotte. Please do not hesitate to contact us again. Kind regards, Katie

5/5

Google

I recently had the pleasure of finding a new rental property with Jackson Stops and was lucky enough to work with Harry Payne. Not only did he suggest a wonderful property, but also ensured the process to locking it in was smooth and easy to naviagate which as we all know, it rarely is! I wouldn't hesitate to work with Jackson Stops again and really appreciate the lengths Harry went to to make it all happen. Thanks!

Anthea · 30 November 2023

Agent replied · 25 October 2024

Dear Anthea, Thank you for leaving a 5 star Google review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

“We had an excellent experience with…

“We had an excellent experience with Jackson-Stops. Chloe and Michelle were fantastic throughout the entire process, and we’re really happy with our new home. Highly recommend!”

PB · 20 November 2025

Agent replied · 28 May 2026

Dear PB, thank you for your recommendation and for your five star review of Jackson-Stops.

5/5

Trustpilot

Our experience of buying with Jackson…

Our experience of buying with Jackson Stops was second to none. Anthony was friendly and helpful for both of our viewings, and an excellent communicator. He really pushed to get our purchase through, and this made a real difference to the speed of sale. If we were to ever list our beautiful new home, we would certainly choose Jackson stops.

Frances · 3 October 2024

Agent replied · 23 October 2024

Dear Frances, a wonderful five-star review - thank you. We are very pleased to hear that your experience was second to none, and that Anthony was friendly, communicative, and that he really pushed through your sale. We are also delighted to hear that you would use our services in the future. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Best local Agents

Helpful, knowledgeable, efficient and above everything else the sale process was easy and the house has sold! Louise has been my point of contact and has been amazing throughout the whole process

Chris · 11 June 2026

5/5

Trustpilot

I recently moved into a property and…

I recently moved into a property and had some issue with hot water. Natasha Freeman was great and chased up a solution. She kept me updated and was always polite and professional.

Karen · 11 June 2026

5/5

Trustpilot

Why use anyone else?

We bought our home in Dullingham via Jackson-Stops 5 years ago. They were so professional and a pleasure to work with then, that when we decided to sell it earlier this year we had no hesitation in using them again. From the moment they took our instruction they were first class in keeping us informed, not just from what was going on, but also liaising with our buyers, our solicitors and our purchase in keeping everyone on the same page. Every time we phoned up, no matter who we spoke to, everyone always knew everything about our file. I would, however, like to say a special mention to Samantha, who not only went out of her way to make sure that everything went through as smoothly and stress-free as possible, even on her days off, but the fact that she took time out in looking after us. She was always available if ever we needed help with anything, and nothing was ever too much trouble. Unfortunately though, since we've sold, I do miss our morning update chats on the way to work! Thank you for making it happen.

Malcolm · 1 August 2023

Agent replied · 23 October 2024

Dear Malcolm, what a lovely review - thank you! We're delighted to hear that you felt you received 5 star service from Jackson-Stops Newmarket. With best wishes fro everyone at Jackson-Stops.

5/5

Google

We recently rented a flat through Jackson-Stops Wimbledon, and we couldn't be more impressed with the professional support and efficient handling of the rental process. Honestly, we didn't expect finding our new place and completing all the necessary steps so swiftly. It's truly been overwhelming and exceptional. We'd like to extend our sincere thanks to Sienna and the entire team for their dedicated support. Much appreciated.

Cv · 28 May 2024

Agent replied · 25 October 2024

Dear Cv ipli, Thank you for taking the time to leave a wonderful 5 star Google review. Sienna will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team

5/5

Google

Harry Payne was our contact person at Jackson-Stops Wimbledon during our search for a property to rent. He was very professional, pleasant and efficient, arranged viewings at very short notice, was at the locations on time, and helped us through the process to find a property to match our needs. Very happy with the service he provided.

Milhar · 19 October 2024

Agent replied · 25 October 2024

Dear Milhar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Trustpilot

I don't normally do reviews !

I could not have managed to purchase my home in Newmarket if it wasn't for Lottie at the Newmarket high street location. She did more than what was asked of her and she was very responsive on her emails. With the help of my cousins and Lottie I purchased the property site unseen. Something I have never done. When I arrived I met up with Lottie in person and met the team at Jackson-Stops and they are a great bunch of people. Sam was lovely and came out to the site to show me around. I highly recommend Jackson-Stops for all your real estate needs. Thank you Lottie for your amazing service and great attitude. Best wishes, Fenella Fownes

Fenella · 3 July 2023

Agent replied · 23 October 2024

Dear Fenella, thank you for taking the time to leave a review of your experience with Lottie at our Newmarket branch, and we are delighted to hear that you felt the service you received was responsive, and that you would recommend our services. With best wishes from all at Jackson-Stops.

5/5

Google

We would like to thank Ms Loren Pogue from Wimbledon branch. She has provided us excellent services . Very fast reply and keeping us informed . Very friendly and she has a high performance in getting the task done .Reliable responsive lady and she has put us in ease . We appreciated her services rendered. Thank you Loren . Christina 61 combemartin

Christina · 27 July 2024

Agent replied · 25 October 2024

Dear Christina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Loren. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team

5/5

Google

We recently rented a flat through Jackson-Stops and had the absolute pleasure of working with Charlotte as our letting agent. Charlotte is honestly the best agent we have ever dealt with. She is very professional and responded to our email requests and phone calls promptly. She helped us find our flat efficiently and handled all the following procedures smoothly. Couldn't recommend her enough. Thank you Charlotte!

Ellie · 28 April 2024

Agent replied · 25 October 2024

Dear Ellie, Thank you for taking the time to leave a wonderful 5 star Google review. Charlotte will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Review of Ormskirk office

First class professional service. Cannot recommend Simon enough. He went above and beyond in our recent purchase. Wendy helpful whenever I called the office. Would recommend for buying or selling. First class service.

Diane · 4 August 2025

Agent replied · 28 May 2026

Dear Diane, thank you for your five-star review of Jackson-Stops, and we are pleased to hear that Simon and Wendy provided you with a first class service. Thank you for recommending Jackson-Stops Lancashire.

5/5

Google

"I couldn't be happier with the service I received from Jackson-Stops especially Charlotte . From start to finish, Charlotte was very professional, knowledgeable, and incredibly supportive. She took her time to understand my needs and provided expert guidance throughout the entire process. The communication was excellent. I would have no hesitation to recommend Jackson-Stops to any Landlords.

Kev · 25 September 2024

Agent replied · 25 October 2024

Dear Kev, We really appreciate you taking the time to leave such lovely comments about Charlotte. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Great Viewing Experience

We had two great viewings of a property with Tracy from the Jackson Stops Woburn office. Although we decided not to proceed with this particular house, Tracy was superb in showing us around the property and made it a very enjoyable experience; patient, knowledgeable and fun. We felt completely at ease when looking around, and any questions afterwards were very promptly responded to. Would totally recommend.

Charlie · 19 March 2024

Agent replied · 23 October 2024

Dear Charlie, thank you for leaving a review of your experience with our Woburn team, and we are pleased that, although you didn't proceed with a particular property, you felt at ease and experienced good communication. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Karl at the Lancashire branch was…

Karl at the Lancashire branch was fantastic . Karl went above and beyond to ensure the whole process went as smoothly as it could have. Unlike other agents we had experience with, Karl made himself available to us to answer any queries at any time .Nothing was too much trouble and we felt entirely comfortable every step of the way. Our purchase took a little longer than expected due to issues with solicitors on both sides. Karl played a big part in getting the queries cleared and the communication issues resolved. We couldn't have asked for more !

Nicola · 30 March 2023

Agent replied · 23 October 2024

Dear Nicola, thank you for a wonderful review of your experience with Karl at our Lancashire branch, and we're so pleased that you find the process smooth and that nothing was too much trouble. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Karl Ormerod​​​​ is an exceptionally…

Karl Ormerod​​​​ is an exceptionally highly experienced property expert. Karl is super knowledgeable in all areas of the property market. Karl, sold our house with much professional expertise from the first meeting with him until handing the keys over on our moving out day. Karl reaches out to a huge network of families looking for relocation and he has a wide network of contacts as well. Karl went above and beyond for our family to make the selling and move of our house as easy as it possible could be.We cannot recommend Karl highly enough.

Janine · 30 March 2023

Agent replied · 23 October 2024

Dear Janine, thank you for taking the time to leave a review about your experience with Karl and our Lancashire branch, and we're very pleased to hear that you would recommend. With best wishes from all of us at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson-Stops's Google reviews

Questions about Jackson-Stops Wimbledon

How many reviews does Jackson-Stops Wimbledon have?

Jackson-Stops's Merton office has 743 reviews across three platforms: 273 on Google, 3 on Facebook (across the whole business), 467 on Trustpilot (across the whole business).

What is Jackson-Stops Wimbledon's rating?

Jackson-Stops Wimbledon is rated 4.7 out of 5 across all 743 reviews, and 4.9 out of 5 on Google from 273 reviews.

Where is Jackson-Stops's Merton office?

Jackson-Stops Wimbledon, 17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ.

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