Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe recently completed on a house via JS…
We recently completed on a house via JS with James who was an absolute pleasure to work with, he was recommended to us by a friend and we would in turn recommend him to anyone looking to buy a new house. Very professional, friendly, helpful and made himself available even at the awkward times we needed which we really appreciated! James greeted us with a bottle of champagne when we came to collect the keys which was a lovely touch.
Of · 26 May 2021
Agent replied · 23 October 2024
Thank you so much for reviewing your experience of working with James at Jackson-Stops, we're delighted your purchase went so smoothly and wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotBrilliant service as a purchaser.
I have recently purchased a property which was being marketed by Jackson-Stops. The agent I dealt with was very friendly, he arranged viewings quickly and was very attentive during the whole process- helping me with any queries I had along the way. Upon completion, he delivered the house keys to me so I could continue packing and also gave me a bottle of champagne as a congratulations gift. Excellent service as a purchaser- I would highly recommend to anyone looking to sell their house.
Holly · 24 May 2021
Agent replied · 23 October 2024
Dear Holly, thank you so much for reviewing your experience of our Chelmsford team. We're glad you found our staff attentive and thoughtful. Enjoy your new home! Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotHaving dealings with three of the…
Having dealings with three of the Jackson Stopps,regional offices Burford /Norfolk/and most recently Chelmsford. I can honestly say,every member of the staff in all branches have been more than helpful,and pleasant. Estate agents having,what is usually a well deserved reputation,we have not once come upon any of that condescending attitude,which has become expected,of the breed ! In fact our most recent experience , with James at the Chelmsford branch ,we feel he has become like a family friend to us,which of course makes the whole experience (moving home being one of life ‘s most stressful times),so much more pleasant. All told,we would definitely recommend the company to friends and family.GPS
Gillian · 24 May 2021
Agent replied · 23 October 2024
Dear Gillian, thank you so much for your review which emcompasses so many of our branches. We're proud to hear you've been well served by them all and know James will be touched to hear how highly you regard him. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAnthony is a knowledgeable and…
Anthony is a knowledgeable and professional practitioner who knows his market segment extremely well. He provides sound advice and works hard to achieve the best deal possible for his clients.
John · 20 September 2021
Agent replied · 23 October 2024
Dear John, thank you for your review, highlighting Anthony's expertise and work ethos. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleViewing flats with Scarlet in Wimbledon was a very good experience, especially because of her kindness, professionalism and efficacy. She made it easy for us despite the stress and anxiety of finding a good flat. She arranged everything on time, was of great advice and even accepted to let us view again the flat we liked. I would recommend her again and againPositiveResponsiveness, Quality, Professionalism, Value
Marie-Eve · 26 October 2020
★★★★★ 5/5
TrustpilotWe sold our house in Northamptonshire…
We sold our house in Northamptonshire with Robert Godfrey who was absolutely fantastic. The team were highly professional and Sue was wonderful at managing the house viewings. Would very much recommend Jackson-Stops again
Karen · 19 December 2020
Agent replied · 23 October 2024
Dear Karen, we're proud to receive your review, thank you. We'll make sure it reaches Robert and Sue. Please don't hesitate to reach out if you need any property advice in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThank you
Finally having internet and settled in, we absolutely love our beautiful new home which we purchased through Jackson-Stops, Woburn. Thank you to everyone in the office and especially to Neil Abraham whose personable and professional manner came into its own with our tight timeframe and Neil's prompt assistance with communications without which we may still be waiting to move. Very much appreciated! This is the second time we have pruchased through Jackson-Stops, Woburn and again, a five star service. Best wishes
Andi · 4 March 2021
Agent replied · 23 October 2024
Dear Andi, thank you for leaving us your five star review and feedback. We wish you every happiness in your new home. Best wishes from us all, in particular, our Woburn team.
★★★★★ 4/5
TrustpilotPersistent
Anthony was patient, persistent and is experienced
BD · 7 December 2023
Agent replied · 23 October 2024
Thank you for your review, and we are pleased you felt the service you received was delivered with patience and persistence. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!
Osborn · 5 December 2023
Agent replied · 23 October 2024
Thank you very much for your review, and we are delighted to hear that your experience with the Bury St. Edmunds team was friendly and efficient, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotRecognition for Exceptional Service
Recognition for Exceptional Service, Laura Howard Lettings
Nicholas · 14 October 2025
Agent replied · 28 May 2026
Dear Nicholas, we are delighted that you took the time to leave a five star review for Jackson-Stops, and in particular your experience with Laura from our Bury St Edmunds branch. We are so pleased to hear that Laura provided an outstanding service, and that you regard her as an exemplary representative of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleThanks for everything, Sienna! We’ve been very happy with her service. She’s always available to answer questions and get back to emails. She was very helpful in the process of finding a place to rent. Thank you, Sienna!
Rebecca · 11 October 2024
Agent replied · 25 October 2024
Dear Rebecca, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleWe have been working with Emily Peake , Lettings consultant from the Wimbledon office for our flat hunting. We are totally satisfied with her professional and friendly support. Look forward to moving in to our new place in October.
Michael · 25 September 2024
Agent replied · 25 October 2024
Dear Michael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotOutstanding service
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.
Clive · 9 December 2020
Agent replied · 23 October 2024
Dear Clive, thank you for taking the time to share your experience of our Bury St Edmunds team. We're extremely proud to hear how we compare against other agents. We know that moving house can be difficult so it’s great to hear that we made it that much easier for you.
★★★★★ 5/5
GoogleI have had my flat rented and managed by Jackson-Stops Wimbledon for many years.
I can definitely recomend the team as they have always dealt extremely well with all aspects of renting and managing - to the extent I never need to go to the property.
Special call out for Margaret who has always dealt quickly and pragmatically with urgent maintenance and thoughtfully with refurbishments and for Amelia and Colleen for always ensuring back to back rentals and pragmatic pricing advice together with efficient admin.PositiveResponsiveness, Quality, Professionalism, Value
Steve · 26 October 2020
Agent replied · 25 October 2024
Dear Steve, Thank you for your great review regarding our Wimbledon office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent estate agents, personal service.
Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.
Susan · 23 January 2023
Agent replied · 23 October 2024
Dear Susan, we are pleased to hear that you felt supported by Jackson-Stops during the sale of your home, and that the process went smoothly. Thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotMartina from the Property Management Team
After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!
James · 19 June 2024
Agent replied · 23 October 2024
Dear James, we are pleased that the issue you experienced was quickly resolved by our staff, and thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleWe have rented out our property in SW18 with Jackson-Stops for over 3 years now. They found us great tenants who have only just moved out, and they found us new tenants within a matter of days. Margaret is fantastic in sorting any issues that may arise with a minimum of fuss. Their service really is invaluable to us.
Neil · 26 October 2021
★★★★★ 1/5
TrustpilotWOBURN OFFICE
WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.
John · 12 August 2020
Agent replied · 23 October 2024
Dear John, I'm sorry to hear of your experience. We would welcome the opportunity to discuss this further? Please use social.media@jackson-stops.co.uk to get in touch. Best wishes, Jo from the marketing team
★★★★★ 5/5
TrustpilotThanks Karl
Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊
Greg · 10 June 2023
Agent replied · 23 October 2024
Hi Greg, we're so pleased you took the time to leave a review about the great advice you received from Karl, and that you would highly recommend Jackson-Stops. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops team
Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.
M · 21 November 2022
Agent replied · 23 October 2024
Dear M, thank you for taking the time to leave a review for our Reigate team, and we are pleased that you thought the team did a great job when selling your home. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops helped us purchase our dream home…
We recently purchased our dream home through Jackson Stops and can’t speak highly enough of our experience. Nothing like a typical high street estate agents, Anthony provided a wonderful personal service. Throughout the whole process we were kept informed and consulted, often outside of normal working hours. If we ever decide to sell our home I would have no hesitation in reaching out to them. Brilliant
Craig · 11 November 2022
Agent replied · 23 October 2024
Dear Craig, thank you for leaving such a positive review about your experience of the wonderful personal service you received from Jackson-Stops. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GooglePhoebe and Scarlet were very professional, responsive, helpful and friendly. We are very happy to use Jackson-Stops Wimbledon services. Fair negotiation too. Thank you both!PositiveResponsiveness, Professionalism
Fernanda · 26 October 2021
Agent replied · 25 October 2024
Dear Fernanda, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with Jackson Stops, especially with Laura. Laura was very professional and she really did a great job to deal with my contract. Also she provided great answer to solve my problem. As I'm moving to London from overseas, It was really lucky to me to have a great experience with Laura.PositiveResponsiveness, Quality, Professionalism
한호석 · 26 October 2021
★★★★★ 5/5
GoogleJackson-Stops have helped me greatly with letting my flat. They found me an excellent tenant in the past and recently Sienna Kelmendi and Amelia Redington have been particularly efficient and supportive when I have been looking to find a new tenant. I highly recommend this team for their proactive engagement, diligence, energy and commitment.
Patricia · 26 October 2023
Agent replied · 25 October 2024
Dear Patrictia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.