Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Tunbridge Wells branch has managed…
The Tunbridge Wells branch has managed my property for several years. They have done this extremely well. The experience has been courteous and professional, staff always available; tenants have been looked after and quickly replaced once they leave; maintenance is attended to quickly with minimum fuss; and rent has been paid-on within a couple of days of receipt. This has been very reassuring as an owner. I would have no hesitation in recommending them to anybody else.
Peter · 18 February 2021
Agent replied · 23 October 2024
Dear Peter, thank you for taking time to leave your review from a landlord's perspective, highlighting how our Tunbridge Wells team have supported you over the years. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleExcellent service managing the lettings process, during tenancy and at end of tenancy. Responsive and professional.
Amanda · 16 April 2026
★★★★★ 5/5
Trustpilothassle free
hassle free, expertly handled.
Mark · 15 October 2025
Agent replied · 28 May 2026
Dear Mark, we're delighted that your experience with Laura was hassle-free and expertly handled. Thank you for your five star review of Jackson-Stops.
★★★★★ 5/5
GoogleExcellent and smooth services with Sienna Kelmendi 😊 …
Jean-Louis · 24 August 2025
Agent replied · 23 September 2025
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleFantastic first time experience with Jackson-Stops Wimbledon. Eliza and Scarlet were very supportive and proactive to help us secure the property we really wanted. We are very grateful that our case has been sorted so quickly. Finding a new place to live was never so easy. Magnificent!!PositiveQuality, Professionalism
Keshena · 26 October 2022
★★★★★ 5/5
GoogleAbsolutely outstanding service from our Charlotte! She went above and beyond to help us secure the perfect flat for our family. Professional, responsive, and incredibly helpful throughout the entire process. Couldn't be happier with the level of support and expertise provided. Five stars all the way!
Anna · 28 February 2024
Agent replied · 25 October 2024
Dear Anna, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better with Charlotte and she will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team.
★★★★★ 5/5
GoogleSienna Kelmendi who i was in contact with at Jackson Stops Wimbledon was extremely helpful and professional. She was very understanding in regards to all my request and happy to go beyond in order to make sure i put at ease within the process. Would definitely recommend and Thank you so much to her.PositiveResponsiveness, Professionalism
Jacky · 26 October 2021
★★★★★ 5/5
GoogleLoved working with Sienna. Thank you so much!
Charlie · 24 August 2025
Agent replied · 23 September 2025
Dear Charlie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleAll the Team at Jackson- Stops, Harry, Sienna and Emilia have been exemplary and am very happy with their performance and the way they have handled the letting of my flat.
All the best
MA · 25 September 2024
Agent replied · 25 October 2024
Dear MA, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
★★★★★ 5/5
TrustpilotWe’ve had a great experience recently
We’ve had a great experience recently, specially with Tallulah Keating who has been taking care of our needs. She has been very understanding and efficient with our requests, always kindly communicating and on top of things. I hope Jackson Stops continues providing the quality and professional service they have so far!
Andrea · 18 October 2023
Agent replied · 23 October 2024
Dear Andrea, very good to hear about your great experience with Tallulah, and we will indeed continue to provide a quality, professional service! With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI am delighted to take this opportunity to express our complete satisfaction with the property management service of J-S, in particular our extremely positive impression of Mr Kingsley Smith. As tenants for some years now, we have experienced some issues which have always been brilliantly solved by Kingsley, our assigned Property Manager.
We have been very impressed by the complete support he could provide us in every situation, assuring a prompt and efficient response, without mentioning the amazing fact of being always easily contactable. By brilliantly interacting and facilitating the communication with different professionals ( also those in charge with the building or issues relating to the neighbourhood) he has always been able to effectively manage and solve various issues thus avoiding potential conflict or disappointment . We have no hesitation to say that Kingsley has always showed exceptional communication skills, enriched by a supportive and honest attitude always prone to address our problems with patience and kindness.
A great service, Thank you, Kingsley!
E · 27 October 2018
Agent replied · 25 October 2024
Thank you for taking the time to post a review. We are delighted that your experience of our Property Management Department and in particular Kingsley Smith has been such a positive one.
★★★★★ 5/5
TrustpilotPaula and Jodie at Jackson Stops…just awesome!
Paula and Jodie at Jackson Stops (rentals) have been amazing, we were asked to vacate our rental property and were struggling to find anything suitable....Paula fully considered our needs and wants, found us an awesome cottage and sold us to the landlord as fantastic tenants for a long term rental. Can't thank them enough for looking after us so well and helping us find a house we could call home.Fully recommend them.
Sarah · 30 May 2021
Agent replied · 23 October 2024
Dear Sarah, we're really pleased to hear your experience of our Newmarket rentals team and are glad you're now settled in to a home you love. Best wishes from us all at Jackson-Stops
★★★★★ 5/5
TrustpilotThe team were extremely professional…
The team were extremely professional and everything from the initial valuation to the successful completion of the sale of my property was completed to a high standard. Very approachable and sensitive to personal circumstances. I would use them again and recommend them whole heartedly. Thank you.
Helen · 26 January 2024
Agent replied · 23 October 2024
Dear Helen, thank you for taking the time to leave a review and we are delighted to hear that you received a professional service that you would whole heartedly recommend. Best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI have been using Jackson-Stops Wimbledon (formerly Townchoice) since 1996 to let my two flats. I have always had excellent service from them and very short breaks between lets. If there has ever been any problems with tenants, Jackson-Stops has always been extremely helpful and given me good advice. I will continue to use them and would recommend them as letting agents.PositiveProfessionalism
Richard · 26 October 2022
Agent replied · 25 October 2024
Dear Richard, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding service from Jackson-Stops Woburn
We are extremely pleased with the service we received from Jackson-Stops Woburn.All the staff were friendly, helpful and professional.Tracy gave us detailed information on our viewing and Anthony supported us and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops Woburn to everyone. Thank you for helping us every step of the way towards us buying our new home.Karen and Paul
Karen · 24 June 2022
Agent replied · 23 October 2024
Dear Karen and Paul, thank you for your five star review of our Jackson-Stops Woburn team, we're delighted their professionalism and expertise shone through. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service that went the extra mile to be able to get everything done very quickly. Cannot rate highly enough. Special mention to Shari, Wilmslow brilliant!
Niall · 24 August 2020
Agent replied · 23 October 2024
Dear Niall, thank you for your review. I will certainly make Shari aware. Wishing you all the very best for the future. Jo from the marketing team
★★★★★ 5/5
GoogleI have been using Jackson Stops Lettings for a number of years. I am very impressed with all the team and I want to especially acknowledge Sienna for all her hard work getting my new tenants in place.
Lucy · 27 June 2024
Agent replied · 25 October 2024
Dear Lucy, Thank you for leaving a 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe had the pleasure of dealing with the team at Jackson-Stops, including Oliver, Emily, Charlotte, who helped us secure a beautiful letting in the village. Highly recommend.
Emma · 18 December 2024
Agent replied · 25 December 2024
Dear Emma, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
TrustpilotOutstanding service from Jackson-Stops We are extremely pleased with the service we received from Jackson-Stops Alderley Cheshire
Outstanding service from Jackson-Stops Alderley Edge, We are extremely pleased with the service we received from Will at Jackson-Stops All the staff were friendly, helpful and professional.Will gave us detailed information on our viewing and gave us fantastic advice as our house purchase progressed.We would whole-heartedly recommend Jackson-Stops to everyone.Thank you for helping us every step of the way.. Would highly recommend 👌 👍
BEX · 30 July 2022
Agent replied · 23 October 2024
Hi Bex, thank you for taking the time to leave a review, and we are pleased that you received such a professional, friendly and helpful service from Will and the team at our Alderley Edge branch. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI've been a landlord with Jackson Stops…
I've been a landlord with Jackson Stops East Sussex for several years now. The team have helped me during a particularly difficult time and with a very bad tenant. In particular I can say Katie, Helen, Bronwen and Becky in accounts have been absolutely fantastic. Katrin has just taken over as my letting agent and I'm sure I will have just as good a relationship with her. I cannot recommend them highly enough!
Jenny · 4 February 2021
Agent replied · 23 October 2024
Dear Jenny, thank you for taking time to leave your review from a landlord's perspective, highlighting how our team have supported you over the years. We've every confidence in Katrin's ability to ensure your experience is consistently postive. Very best wishes from all at Jackson-Stops.
★★★★★ 5/5
GoogleLaura Aldridge is an outstanding representative of Jackson-Stops. She was welcoming and is a very qualified member of the Jackson-Stops staff. All of our concerns and questions were addressed promptly and solved to our full satisfaction. She proved to be an essential part during our international move, and we highly recommend her to future clients.PositiveResponsiveness, Quality, Professionalism, Value
Michael · 26 October 2020
★★★★★ 5/5
GoogleGreat professional service from Jackson-Stops on getting our property rented out in Wimbledon. Special thanks to Sienna Kelmendi for making it happen. Much appreciated. Looking forward to working with you again. Best regards
Feisal · 26 October 2023
★★★★★ 5/5
GoogleIt was an amazing experience to deal with Jackson-Stops and I would refer to Sienna Kelmendi in particular. I would never forget the help and support she gave me in order to find us a home here in London when I actually had not even arrived to the UK yet! I think she made the impossible possible.
Thanks for that .
Rehab · 26 October 2022
Agent replied · 25 October 2024
Thank you so much for taking time out of your day to leave a great 5 star review. Sienna will be thrilled to read these wonderful comments. We are really pleased to hear you enjoyed your experience with us and hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
Trustpilot20 years of top quality management service .
Having been with Jackson-Stops for over 20 years , I have nothing but praise for the Agency. I would single out Margaret Heath in the Property Management department as a very special person who deals with every problem with ease, making life so much easier. Thank - you Margaret.
Ian · 19 October 2023
Agent replied · 23 October 2024
Dear Ian, thank you for your review and it's wonderful to hear that you have nothing but praise for Jackson-Stops and Margaret in particular. With best wishes from everyone at Jackson-Stops.
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