Trusted Agent profile · Merton
★★★★★
2,212 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,212 reviews on two platforms, including 221 Google reviews rated 4.6.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
Conor has been great to work with, he’s been professional and efficient in dealing with our purchase. He has kept me updated on the purchase of our property, whilst managing complex situations with the buyer. Very good customer service. Thanks, Conor.
Thank you, Shane! We're thrilled to hear about your positive experience with Conor. Your feedback is greatly appreciated. Best wishes , Lisa
5/5
TrustpilotHad a really positive experience…
Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.
Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.
5/5
GoogleI had a fantastic experience with Rebecca N (Senior Property Agent). Her customer service was exceptional, prompt, friendly, and incredibly helpful. She went above and beyond (more than once) to ensure our satisfaction and made us feel like valued tenants/customers. Highly recommended! Thank you Rebecca for all your help.
Hi Gary , Thank you for taking the time to leave us a review and recommendation. It is fantastic to hear what exceptional customer service Rebecca has provided you and that she has gone above and beyond. Thanks again , Lisa
5/5
TrustpilotLOUISE GONELLA is part of the team…
LOUISE GONELLA is part of the team managing my property. Andrews have managed the property for over 15 years. Though out and especially Louise they have listened, communicated and acted to maintain the property in an excellent manner with skilled contractors.
Hi Ian, thank you for sharing your experience. Brilliant to see that Louise has been able to help you with everything you've needed relating to the smooth management of your property and hopefully ensuring you have happy tenants. Thanks, Rhys
5/5
TrustpilotAndrews excellent rental property service
First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.
Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys
5/5
TrustpilotGreat experience as purchasers
We bought a property listed with this agent. Whilst has taken a long time to complete the sale, this is not the fault of Andrews, and Emma and her team have been great at keeping in touch with us, and have been very proactive in keeping things moving.
Hi Laura, thank you for the five star review. Fantastic to see that Emma and the team kept everything going for you throughout the transaction. Thanks again, Rhys
5/5
Trustpilotamazing
this is the first time getting a property with my partner and Andrews have made it so easy, a massive thank you to Shamiya Simpson for answering my questions no matter how daft the were. Would defiantly recommend Andrews estate agents.
Thank you, Thea! We're thrilled to hear about your positive experience. Shamiya will be delighted to know she could help. Enjoy your new home! Best wishes, Jake
5/5
GoogleWe’d like to appreciate the help of Laila Von Trapp, she is a professional and kind person. She arranged a property viewing convenient to us and was able to answer all our questions. We’ve had a great experience with Andrews. Thanks Laila.
Thank you, Anson! We're thrilled to hear about your positive experience with Laila. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotGreat service!
Each time I had issues with the property I rent, Andrews has shown great responsiveness and availability.Recently had to report some plumbing problems but communication with property manager Louis Gonella has been good and the support required was promptly offered!
Hi Deborah, thank you for your kind words! We're delighted to hear that Louis and our team have been responsive and helpful with your plumbing issues. We appreciate your feedback! Best wishes, Jake
5/5
GoogleLaila and the team made our first move incredibly easy and guided us through the entire process and they have proven to be kind and considerate with ongoing maintenance needs. The professionalism and knowledge maintains our confidence in them. Thank you guys!
Thank you, Yasir! We're thrilled to hear that Laila and the team made your first move smooth and stress-free. Your kind words and confidence mean a lot to us. Best wishes , Lisa
5/5
TrustpilotExcellent experience
Excellent experience from start to finish. Isaac was knowledgeable and professional and knew exactly what needed to be done to get our house sold, for the right price. Honest and trustworthy, we had an offer in just 6 days and completed in a little over 6 weeks (using Andrews recommended solicitors) Would highly recommend.
Hi Felicity, thank you for taking the time to leave us a review. Fantastic to see that Isaac was able to help you each step of the way through your sale and it's amazing to see everything went through in such a short space of time. Thanks again, Rhys
5/5
TrustpilotThe service with Andrews was amazing
The service with Andrews was amazing, Nicole was so attentive and made sure I had everything I needed. It has never been so easy to rent with a company and have everything sorted out in a week was incredible! I couldn’t be happier
Thank you, Martha! We're thrilled to hear about your positive experience with Nicole and our team. Your satisfaction is our priority, and we're glad we could make the process smooth and efficient for you. Enjoy your new home!
5/5
TrustpilotRaluca on the lettings/building…
Raluca on the lettings/building management team is always so responsive, kind and most importantly gets everything done promptly! As a landlord myself as well as tenant here in the UK I understand how demanding the role can be. Raluca is a great asset to Andrews!
Thank you, Matt! We're thrilled to hear about your positive experience with Raluca. She truly is an asset to our team, and your kind words mean a lot to us.
5/5
TrustpilotAndrews is a very professional agency…
Andrews is a very professional agency who are very responsive and assist when required. It is a pleasure dealing with actual people who understand and genuinely willing to assist as opposed to an automated telephone service. A special thanks to Greg who is very helpful and friendly.
Hi Lou, thank you for the five star review. Fantastic to see that Greg was helpful to you in your dealings with us. Thanks, Rhys
5/5
TrustpilotShamiya was very professional but also…
Shamiya was very professional but also gave great insight into the property we viewed. She made us feel at home straight away, she was very knowledgeable and answered all our questions very clearly. I would definitely use the same Andrews branch again.So thank you to the team 🙏
Hi Ashley, thank you for the five star review. Fantastic to see that Shamiya has been so helpful to you and made your viewing experience and enjoyable one. Thanks, Rhys
4/5
GoogleAs far as marketing the property they didn't have to do much as a buyer went into their office and offered on the house immediately after my Mum's passing. Dfficulties as paperwork was so old and house been in my family since 1924, never bought or sold. The staff, Antonelli and Elvis were very helpful but.... management not so helpful. I requested a call with a senior member about this, found him patronising maybe because I am female. Took all the papers which were very large sheets and written in pen and ink to their office, scanned, photocopied and finally got the go ahead to accept the sale, buyers soilcitor not easy either. Good profit for Andrews for minimum work. The staff in the office were all understanding and did everything possible in a difficult situation to bring the sale to a satisfactory conclusion eventually.PositiveResponsiveness
Good afternoon Linda, thank you for taking the time to leave us feedback regarding your recent experience with us. We’ll be looking into the issues raised regarding the AML process to make sure this is a smoother process in future. We wish you and the family all the best for the future and we hope your granddaughter is enjoying her new home!
5/5
GoogleThe team at Andrews Morden are very Professional, Caring and provide an excellent service. We lost our buyer, which caused the chain to break. Elvis., found another buyer within a short time, which elevated some of the stress. Julia called the other parties in the chain to keeping everyone updated in the weeks before exchange of contract. My Mum chose Andrews as she purchased the house from them 43 years ago. They service is excellent, and just as good today as it was back then. Thank you to Antonelli, Elvis and Julia for getting us over the line.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Caroline, thank you for taking your time to leave us a review! We are so glad we got this over the line for you and your mother despite some of the challenges we faced during the process! We wish you and the family all the best for the future.
4/5
GoogleI recently purchased my first property with Andrews Morden and their service was excellent. Started off with a rocky start as the first appointment viewing was a no show, with no email or call to let me know that agent was sick, these things happen. Once I contacted the branch with my complaints, Julia Francis was the amazing and the best - she provided the best customer service one could ask for, helping to quickly rearrange the viewing. During the viewing she was helpful and insightful, showing a great rapport with my family & I. Kept us up to date and was always on hand for any issues/questions. Staff like Julia are rare and should be rewarded with praise!PositiveResponsiveness, Quality, Professionalism
Good afternoon Aziz, thank you for taking the time to share your experience with us. We are sorry that there was some miscommunication over the first booking but are pleased that this was swiftly rearranged and that you received a fantastic experience with Julia.
5/5
GoogleWith the help and support of Boyan from Andrews Morden we bought our first home. We would like to thank Boyan for all his support and professionalism during the process. He has been excellent, kept us well informed and guided us on every step of the process. Thank you, Boyan!
Thank you for the five star review. Great to see you had a fantastic experience with the team in Morden. Thanks again, Rhys.
5/5
TrustpilotI was surprised when one of the agents…
I was surprised when one of the agents got back to me after I dropped a voice mail, honestly I wasn't that based on my previous experience with property agents. Shamiya was also pleasant, She took her time to give explanations about the property and answer question.
Hi Ibukun, fantastic to see that you got the level or service and support you needed when looking for your new home. Thanks, Rhys
5/5
GoogleWhilst looking for a rental property I have dealt with a few agents but I feel that Andrews has been the most helpful, in particular Sarah . Her friendly charm made us feel at ease instantly. .
Thank you, Rachel! We're thrilled to hear Sarah made your rental search enjoyable. Your kind words mean a lot to us. Best wishes, Jake
5/5
TrustpilotAbsolutely amazing and very…
Absolutely amazing and very professional.I mainly dealt with Issac and Rana, although everyone in the office is very welcoming and chatty.Great customer service skills too.Updated constantly! It’s was such a smooth experience Thank you guys so much!
Thank you, Debbie! We're thrilled to hear about your smooth experience with Issac, Rana, and our team. Your kind words mean a lot to us. We look forward to helping you again! Best wishes, Jake
5/5
TrustpilotI have been with Andrews letting agency…
I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.
Dear Maureen, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa
4/5
TrustpilotWe bought a house in Stoke Gifford with…
We bought a house in Stoke Gifford with the help of Nick and Bethany and the experience was good.
Dear Jaya , , thank you for your positive feedback! We're delighted to hear that Nick and Bethany made your home-buying experience in Stoke Gifford enjoyable. Your satisfaction is important to us, and we appreciate your 4-star rating. Best wishes in your new home , Lisa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's Merton office has 2,212 reviews across two platforms: 221 on Google, 1,991 on Trustpilot (across the whole business).
Andrews Morden is rated 4.8 out of 5 across all 2,212 reviews, and 4.6 out of 5 on Google from 221 reviews.
Andrews Morden, 84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA.
