Trusted Agent profile · Merton
★★★★★
2,226 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,226 reviews on two platforms, including 221 Google reviews rated 4.6.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
GoogleLaila and the team made our first move incredibly easy and guided us through the entire process and they have proven to be kind and considerate with ongoing maintenance needs. The professionalism and knowledge maintains our confidence in them. Thank you guys!
Thank you, Yasir! We're thrilled to hear that Laila and the team made your first move smooth and stress-free. Your kind words and confidence mean a lot to us. Best wishes , Lisa
5/5
TrustpilotThe service with Andrews was amazing
The service with Andrews was amazing, Nicole was so attentive and made sure I had everything I needed. It has never been so easy to rent with a company and have everything sorted out in a week was incredible! I couldn’t be happier
Thank you, Martha! We're thrilled to hear about your positive experience with Nicole and our team. Your satisfaction is our priority, and we're glad we could make the process smooth and efficient for you. Enjoy your new home!
5/5
TrustpilotRaluca on the lettings/building…
Raluca on the lettings/building management team is always so responsive, kind and most importantly gets everything done promptly! As a landlord myself as well as tenant here in the UK I understand how demanding the role can be. Raluca is a great asset to Andrews!
Thank you, Matt! We're thrilled to hear about your positive experience with Raluca. She truly is an asset to our team, and your kind words mean a lot to us.
5/5
TrustpilotAndrews is a very professional agency…
Andrews is a very professional agency who are very responsive and assist when required. It is a pleasure dealing with actual people who understand and genuinely willing to assist as opposed to an automated telephone service. A special thanks to Greg who is very helpful and friendly.
Hi Lou, thank you for the five star review. Fantastic to see that Greg was helpful to you in your dealings with us. Thanks, Rhys
4/5
GoogleAs far as marketing the property they didn't have to do much as a buyer went into their office and offered on the house immediately after my Mum's passing. Dfficulties as paperwork was so old and house been in my family since 1924, never bought or sold. The staff, Antonelli and Elvis were very helpful but.... management not so helpful. I requested a call with a senior member about this, found him patronising maybe because I am female. Took all the papers which were very large sheets and written in pen and ink to their office, scanned, photocopied and finally got the go ahead to accept the sale, buyers soilcitor not easy either. Good profit for Andrews for minimum work. The staff in the office were all understanding and did everything possible in a difficult situation to bring the sale to a satisfactory conclusion eventually.PositiveResponsiveness
Good afternoon Linda, thank you for taking the time to leave us feedback regarding your recent experience with us. We’ll be looking into the issues raised regarding the AML process to make sure this is a smoother process in future. We wish you and the family all the best for the future and we hope your granddaughter is enjoying her new home!
5/5
GoogleThe team at Andrews Morden are very Professional, Caring and provide an excellent service. We lost our buyer, which caused the chain to break. Elvis., found another buyer within a short time, which elevated some of the stress. Julia called the other parties in the chain to keeping everyone updated in the weeks before exchange of contract. My Mum chose Andrews as she purchased the house from them 43 years ago. They service is excellent, and just as good today as it was back then. Thank you to Antonelli, Elvis and Julia for getting us over the line.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Caroline, thank you for taking your time to leave us a review! We are so glad we got this over the line for you and your mother despite some of the challenges we faced during the process! We wish you and the family all the best for the future.
4/5
GoogleI recently purchased my first property with Andrews Morden and their service was excellent. Started off with a rocky start as the first appointment viewing was a no show, with no email or call to let me know that agent was sick, these things happen. Once I contacted the branch with my complaints, Julia Francis was the amazing and the best - she provided the best customer service one could ask for, helping to quickly rearrange the viewing. During the viewing she was helpful and insightful, showing a great rapport with my family & I. Kept us up to date and was always on hand for any issues/questions. Staff like Julia are rare and should be rewarded with praise!PositiveResponsiveness, Quality, Professionalism
Good afternoon Aziz, thank you for taking the time to share your experience with us. We are sorry that there was some miscommunication over the first booking but are pleased that this was swiftly rearranged and that you received a fantastic experience with Julia.
5/5
TrustpilotShamiya was very professional but also…
Shamiya was very professional but also gave great insight into the property we viewed. She made us feel at home straight away, she was very knowledgeable and answered all our questions very clearly. I would definitely use the same Andrews branch again.So thank you to the team 🙏
Hi Ashley, thank you for the five star review. Fantastic to see that Shamiya has been so helpful to you and made your viewing experience and enjoyable one. Thanks, Rhys
5/5
GoogleWith the help and support of Boyan from Andrews Morden we bought our first home. We would like to thank Boyan for all his support and professionalism during the process. He has been excellent, kept us well informed and guided us on every step of the process. Thank you, Boyan!
Thank you for the five star review. Great to see you had a fantastic experience with the team in Morden. Thanks again, Rhys.
5/5
TrustpilotI was surprised when one of the agents…
I was surprised when one of the agents got back to me after I dropped a voice mail, honestly I wasn't that based on my previous experience with property agents. Shamiya was also pleasant, She took her time to give explanations about the property and answer question.
Hi Ibukun, fantastic to see that you got the level or service and support you needed when looking for your new home. Thanks, Rhys
5/5
GoogleWhilst looking for a rental property I have dealt with a few agents but I feel that Andrews has been the most helpful, in particular Sarah . Her friendly charm made us feel at ease instantly. .
Thank you, Rachel! We're thrilled to hear Sarah made your rental search enjoyable. Your kind words mean a lot to us. Best wishes, Jake
5/5
TrustpilotAbsolutely amazing and very…
Absolutely amazing and very professional.I mainly dealt with Issac and Rana, although everyone in the office is very welcoming and chatty.Great customer service skills too.Updated constantly! It’s was such a smooth experience Thank you guys so much!
Thank you, Debbie! We're thrilled to hear about your smooth experience with Issac, Rana, and our team. Your kind words mean a lot to us. We look forward to helping you again! Best wishes, Jake
5/5
TrustpilotI have been with Andrews letting agency…
I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.
Dear Maureen, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa
4/5
TrustpilotWe bought a house in Stoke Gifford with…
We bought a house in Stoke Gifford with the help of Nick and Bethany and the experience was good.
Dear Jaya , , thank you for your positive feedback! We're delighted to hear that Nick and Bethany made your home-buying experience in Stoke Gifford enjoyable. Your satisfaction is important to us, and we appreciate your 4-star rating. Best wishes in your new home , Lisa
5/5
TrustpilotDaryn was fantastic
Daryn was fantastic. He made the entire process smooth and provided excellent clarity. Highly recommend him.
5/5
TrustpilotHonest,professional,efficient at all times
Excellent communication, honest and professional advice right from the beginning, very approachable at every level and they did exactly what they said based on knowledge and experience from the outset. They were able to arrange additional services such as house clearance, also of a very high standard. Emma Mussert was instrumental in ensuring communication and follow-through. I highly recommend Andrews.
What a great read! We are so pleased you had a great experience with our Bath office and that we were able to assist through every step of your journey, providing honest updates along the way. We know Emma takes extreme pride in her work and getting the best for all our customer, she will be over the moon with your fantastic review of her efforts. Thank you, Rhys.
5/5
TrustpilotHands on style
Tanya was very straightforward to deal with. She was a lot more hands on than most estate agents we have dealt with. She worked hard to keep things on track, keeping in regular contact with us and the two firms of solicitors. We are grateful to her for all her hard work.
Hi Martin, thank you for the five star review. We know Tanya will really appreciate seeing your feedback and we are so pleased her hard work to push everything along has been recognised. Thanks again, Rhys
5/5
TrustpilotI have been very impressed by Samantha…
I have been very impressed by Samantha and her colleagues at Andrews during the process of re letting my rental apartment. Finding suitable tenants was more problematic- for external reasons - than any of us expected. Sam was consistently professional as well as being very friendly and caring to all involved in the process.
Hi Jan, we know Sam will really appreciate seeing your fantastic feedback. Brilliant to see that even in tricky circumstances the team were able to provide you with a professional service and find you some suitable tenants. Thanks, Rhys.
5/5
TrustpilotStephen is always informative
Stephen is always informative, helpful and cordial in the two property views I've conducted with him. As a local he has in depth knowledge of the area which is invaluable. It's a pleasure to be greeted by him and shown around the property.
Thank you, Emily. Your feedback about your property viewing experience with Stephen is really appreciated.
5/5
GoogleBrian Barnsby was brilliant with guidance of the sale of my property. He check in with me step by step to see how things were going I would recommend Brian anytime thanks a million Brian you deserve more than 5 stars
Thank you, Kimie. We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us as do the 5++ stars for Brian!
5/5
TrustpilotNew landlord
Harpinder, Issy and Victoria have all been very helpful and supportive with my first experience of being a landlord. They have been on hand to answer any questions and found my first tenants very quickly
Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Harpinder, Issy, and Victoria made your first landlord experience smooth and successful. We look forward to continuing to support you in the future. Best wishes , Lisa
5/5
TrustpilotFirst impressions are lasting!
Throughout my quest looking for a home, I have never felt so at home, welcomed and reassured.This has been a frustrating and draining experience for me but I am optmistic that with Andrews by my side, I will be successful.The team was warm and welcoming but a special lady put me at ease. Thank you Shanon!
Hi Kathy-Ann, what a fantastic review, we know that house hunting can be a stressful time with lots of twists and turns, however it's brilliant to see that Shannon and the team have been on hand to help you through every step of the way.Thanks, Rhys
5/5
TrustpilotBest letting agent and property managers we’ve worked with
We have been renting for a very long time and Andrews have been by far the best move in experience. The property had a lot of issues and they covered everything with great communication and nothing ignored. Jasmine and Louisa were both a great help. Very happy!
Hi Sam, we appreciate you sharing your experience with us and it's great to see it has been such a positive one. Thanks again, Rhys
5/5
TrustpilotI spoke with Molly and I was given…
I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.
Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.
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