Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service from start to finish
Brian Barnsby and his team have been amazing from the start of our sale to the finish. After we received a very poor service by another agent, Brian came to our rescue and advertised the property in a very efficient and professional manner and within a couple of weeks of an open day, we had accepted an offer on our property. He kept us informed every step of the way and for that we are truly grateful. I would highly recommend Andrews in Morden. Thank you Brian and the rest of your team.
Kate · 30 October 2023
Agent replied · 23 October 2024
Hi Kate, we really appreciate you leaving us a review. Sorry to hear you had a poor experience with another agent however we are of course thrilled you decided to choose Andrews Morden. We are even more thrilled to see that Brian was on hand to make your experience five star! We believe that communication is key to any relationship and transaction so it's great to see the team at Morden kept you informed from start to finish. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotI had a great experience with Matt…
I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!
Jess · 30 October 2023
Agent replied · 23 October 2024
Hi Jess, thank you for the five star review for the team in Southville, with particular reference to Matt. We know he and the team work incredibly hard for our buyers (and sellers) to ensure everyone is kept updated throughout the process, it's fantastic to see they were on hand to help you through your experience too. Thank you again, Rhys.
★★★★★ 4/5
TrustpilotThe team at Andrews are usually prompt…
The team at Andrews are usually prompt at dealing with my letting matters and also understand my preferred method of communication. Gurmit has been particularly proactive since taking over as my property lead
Mrs.Elizabeth · 22 June 2026
★★★★★ 5/5
TrustpilotThank you Issy
I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home
Amy · 12 April 2024
Agent replied · 23 October 2024
Hi Amy, thank you for the great five star review. Brilliant to see that Issy was so helpful in your experience and hopefully we are able to help you find your new home in the future. Thanks again for sharing your feedback, Rhys.
★★★★★ 5/5
TrustpilotAndrews estate agent - Fantastic service Fantastic Results
Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".
Michael · 13 October 2023
Agent replied · 23 October 2024
Hi Michael, we absolutely love reading customer feedback/reviews like this! Thank you so much for taking the time to leave a detailed explanation of how the team were able to assist you in not only selling your home but throughout the whole journey. As you mention selling a house can be stressful and our aim is to try and take as much of that stress away as possible, hopefully we delivered for you on that front and of course hope to help you again in the future. Many thanks for the terrific review, Rhys.
★★★★★ 5/5
TrustpilotI have been a long term Andrews…
I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.
JM · 8 October 2023
Agent replied · 23 October 2024
Hi there, thank you so much for the review. Of course it's never great to see your were previous dealings weren't to your expectation, however it is of course really pleasing to see Luke has been on hand to assist you recently.We have been seeing lots of positive reviews mentioning Luke lately so we certainly know he is working hard to provide a brilliant service. Thanks, Rhys.
★★★★★ 5/5
Trustpilot33&27 springleaze
A big thanks to Gurmit and Rebecca for once again making the letting renewals a fast and simple process. Great correspondence. Always ready to help. Thanks again
Stephen · 19 November 2025
Agent replied · 23 October 2024
Hi Stephen, thank you for your wonderful feedback! We're thrilled to hear that Gurmit and Rebecca made your letting renewals smooth and efficient. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotAs a contractor
As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore
Craig · 30 July 2024
Agent replied · 23 October 2024
Thank you, Craig! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us. Looking forward to continuing our successful collaboration!
★★★★★ 4/5
TrustpilotMaintenance of our property
Last week we had a Directors meeting. I felt that Molly was on top of her game and I felt reassured that she understood the problems that we have at our property and we are now going forwards with sorting the problems out. Before Molly came on board, we had a manager looking after us who didn’t understand and failed to sort our problems through. Thank you Molly for your help on getting us back on track.
Customer · 7 December 2023
Agent replied · 23 October 2024
Thank you for the positive review and it's great to see that Molly has stepped up to the mark in managing your property. Great to see she's made such a strong impression in a short space of time. Thanks, Rhys
★★★★★ 5/5
GooglePositive experience from start to finish. I dealt with Brian at the Morden branch who was very informative from initial viewing right the way up until point of sale even when we encountered some tricky situations out of Brian’s control, he handled it with pure professionalism and is a lovely personable man to work with. Gave me reassurance throughout a very stressful process but Brian made me feel at ease throughout! Thank you!!!!
Tracey · 25 February 2024
Agent replied · 22 October 2024
Hi Tracey, thank you for the five star review. Great to see Brian was on hand to share his expertise all the way through your property journey providing a positive experience. Thanks again for sharing, we (and Brian) really appreciate seeing the feedback, Rhys.
★★★★★ 5/5
TrustpilotMichelle Smethurst, a First-Class Property Manager.
We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.
Leila.K · 8 May 2024
Agent replied · 23 October 2024
Hi Leila , Thank you for the five star review. It is great to hear that Michelle has gone above and beyond over the past 10 years and provided exceptional service. Thanks again , Lisa.
★★★★★ 4/5
TrustpilotA human touch
Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.
Ed · 27 March 2024
Agent replied · 23 October 2024
Hi Ed & Jo, thank you for leaving us a positive review. Great to see that Sam was on hand to help you each step of the way, we know Sam will really appreciate your feedback and we hope you are settled into your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotBear Flat - Emma Mussert - absolutely fantastic experience
Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.
D · 4 September 2023
Agent replied · 23 October 2024
Hi there! Thank you so much for your lovely review! I am so pleased that Emma was able to help you through the whole process and lead you in the right direction whilst delivering support to yourself the whole way. We really appreciate this review, thank you for the recommendation and we wish you all the best for the future! All the best, Laura.
★★★★★ 5/5
TrustpilotGreat experience viewing a property today.
Great experience viewing a property today. Amanda and Ben were friendly, professional, and very helpful. Highly recommended!
Narren · 23 September 2026
★★★★★ 5/5
TrustpilotOur agent
Our agent, Holly, was extremely helpful throughout the process of buying our first home. She helped made the process feel less stressful and was always accommodating to our needs/ requests such as re-visiting the property on multiple occasions throughout the process and contacting the solicitors to chase up the progress without being asked too. Would always recommend Holly and Andrews.
Dan · 18 September 2024
Agent replied · 23 October 2024
Thank you, Dan. We're thrilled to hear Holly made your first home-buying experience a pretty smooth one. Your recommendation means a lot to us. Enjoy your new home!
★★★★★ 5/5
TrustpilotFrom the time we called Brian Barnsby…
From the time we called Brian Barnsby at the Morden branch of Anderws to the day we exchanged, (still not completed yet) we knew that Brian was good at whatever he does. Throughout the process, Brian stayed professional, helpful, and understood the pressures that we were under. He was a pleasure to work with, and would definitely use him again. Thank you Brian
Dave · 30 July 2024
Agent replied · 23 October 2024
Thank you, Dave! We're thrilled to hear about your positive experience with Brian at our Morden branch. Your kind words mean a lot to us. We'll be sure to pass along your appreciation to Brian.
★★★★★ 5/5
GoogleLaila Von Trapp was very efficient, handled the whole process of letting our property from start to finish. It was a pleasure to work with someone who knew how to make the process easy.
Jackie Blackwelll
Michael · 25 July 2025
Agent replied · 16 April 2026
Thank you, Jackie and Michael, for your wonderful feedback! We're thrilled to hear that Laila made the process seamless for you. Your satisfaction is our priority, and we appreciate your trust in Andrews Morden. Best wishes, Jake
★★★★★ 5/5
TrustpilotFurniture deliveries when you live…
Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.
Lesley · 16 September 2023
Agent replied · 23 October 2024
Hi Lesley, thank you for the review. Great to see our staff members going above and beyond to help our customers out when they need us.Fantastic review, thank you Rhys.
★★★★★ 5/5
TrustpilotLetting through Andrews
I've been letting my rental property through Andrews for many years, and have always had efficient and prompt service from whoever I have been dealing with regarding both finding tenants and the management of my flat. Monika Lami is my current contact and she is just as efficient and helpful as her predecessors - I am very pleased.
AA · 8 October 2024
Agent replied · 23 October 2024
Thank you ! We're thrilled to hear about your positive experience with our team, especially Monika. Your satisfaction with our service over the years means a lot to us.
★★★★★ 5/5
TrustpilotFirst time buyers
Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.
Lee · 14 February 2024
Agent replied · 23 October 2024
Hi Lee, thank you for the five star review. Fantastic to see that Elliot and the team were able to deal with all your needs and help you through the process. We know that it can be difficult to navigate a house move, especially as a first time buyer, so it's brilliant to see that the Andrews team were on hand to help you each step of the way. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe dealt with lovely Hayley…
We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.
ASB · 23 July 2024
Agent replied · 23 October 2024
Thank you for your kind words about Hayley! We're thrilled she provided such excellent service and reassurance. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotCaring and helpful team
I would like to take a moment to thank Tracy and her team at the agency. My partner and I were facing difficulties in locating an available flat, but thanks to their diligent efforts, we were presented with several viable options. The support throughout the process has been invaluable, and I am truly grateful for everything they have done.Thank you 🙏
Valentina · 6 August 2024
Agent replied · 23 October 2024
Thank you, Valentina! We're thrilled Tracey and the team could assist you and your partner in finding the perfect flat. Your kind words mean a lot to us!
★★★★★ 5/5
GoogleI want to use this opportunity to say thank you Andrew Property and Purchase. Especially Laila Von, Sarah and Olga who made it smooth for our move, We have settled properly and I will choose Andrew's property and purpose always. The whole …
Frank · 16 April 2025
Agent replied · 16 April 2026
Thank you, Frank, for your wonderful feedback! We're thrilled to hear about your positive experience with Laila, Sarah, and Olga. Your recommendation means a lot to us, and we're delighted to have been part of your smooth move. Best wishes, Jake
★★★★★ 5/5
TrustpilotAmazing support from the team
The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)
Gabriela · 12 July 2024
Agent replied · 23 October 2024
Hi Gabriela, thank you for taking the time to share your experience. Brilliant to see that Emma, Zak and the rest of the team were so accomodating, providing you with all the support you required throughout. Thanks again, Rhys
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