Trusted Agent profile · Merton

Andrews Morden reviews in Merton

4.8

★★★★★ Excellent

2,230 reviews across 2 platforms

84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA

Part of Andrews, see every office.

Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,230 reviews on two platforms, including 221 Google reviews rated 4.6.

Google logo

4.6 / 5

221

Reviews on Google

This office

Trustpilot logo

2,009

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Shamiya and Isabelle from the Bristol…

Shamiya and Isabelle from the Bristol branch were so lovely and helpful.

Jess · 23 July 2024

Agent replied · 23 October 2024

Thank you, Jess! We're thrilled to hear that Shamiya and Isabelle provided such excellent service. We'll be sure to pass along your kind words to them.

5/5

Trustpilot

Thank you Claire & Ashley for all the…

Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “

Lisa · 14 February 2023

5/5

Trustpilot

Andrews estate agents

Courtney was very good in dealing with my late mothers property all round professional service and kept me informed by mobile was very helpful

Linda · 24 June 2022

5/5

Trustpilot

I would like to thank all staff at…

I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.

Lewa · 17 March 2023

1/5

Google

Worst office to deal with. DO NOT ALLOW THEM TO MANAGE YOUR PROPERTY!! They can’t manage to even answer their phones. You will lose money.

Alessia · 23 October 2023

Agent replied · 22 October 2024

Thank you for your review drawing attention to your concerns. In the meantime, while I investigate please send any questions or matters for attention to me at choward@andrewsonline.co.uk and I will ensure they are actioned. Kind regards, Carl Howard Group Chief Executive

5/5

Trustpilot

We have met with Richard and he was…

We have met with Richard and he was very helpful to us. Many thanks again!

Deniz · 24 May 2024

Agent replied · 23 October 2024

Hi Deniz, thank you for the five star review. Brilliant to see that Richard was very helpful to yourselves. Thanks , Lisa

5/5

Google

A great team. Laila has looked after us well over the past few years. All positives from us!

Uchenna · 26 March 2024

Agent replied · 22 October 2024

Hi Uchenna, thank you so much for your feedback. Fantastic to see that Laila has been on hand to help you whenever required. Thanks again for sharing, Rhys

5/5

Trustpilot

Andrews Morden

Very professional and helpful team - Laila, Kinga, Sameer and Mikesh. I have been with Andrews for 6 years, certainly many more to come.

Rama · 15 November 2023

Agent replied · 23 October 2024

Hi Rama, so pleased to hear about your positive experience with Andrews, especially over such a long period of time. We appreciate your feedback and your trust in us to deliver exceptional service over the years. Thanks, Rhys

5/5

Trustpilot

Great customer service.

Great customer service.Just had a chat with Richard and he was very friendly and nice.

Dumitrita · 22 May 2024

Agent replied · 23 October 2024

Hi Dumitrita, thank you for the review. Great to see Richard was looking after you! Thanks, Rhys

5/5

Trustpilot

Really great experience

Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.

Joshua · 8 April 2023

5/5

Trustpilot

Really great experience

Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.

Joshua · 8 April 2023

5/5

Trustpilot

The service always top Molly and Freya…

The service always top Molly and Freya both of them nice every time I come to the agency they help me a lot for everything ⭐️⭐️⭐️⭐️⭐️

Abdou · 15 September 2023

Agent replied · 23 October 2024

Hi Abdou, thank you for the five star review. Fantastic to see that Molly & Freya have been so helpful every time you need assistance.Thanks, Rhys

5/5

Trustpilot

Tara and her team is great..reasonable…

Tara and her team is great..reasonable charges. Using Andrews letting service for over a decade.

Jay · 27 April 2023

5/5

Trustpilot

Matt Wood

Matt Wood, was really professional and was more than happy to answer any questions i had. thank you !

Amy · 23 February 2024

Agent replied · 23 October 2024

Hi Amy, thanks for the five star review. Brilliant to see that Matt was able to help you with all your property needs! Thanks, Rhys

5/5

Trustpilot

Mortgage advisor - first time buyers

Russell (Bristol branch) has been our mortgage advisor as first time buyers. We have been exceptionally pleased with the service he has provided. Always on hand, happy to answer any and all questions we have had throughout the whole process. I have had complete trust that Russ has prioritised our best interests. We couldn’t have asked for a better service.

Frank · 20 July 2023

5/5

Trustpilot

Helpful

Janine provided a very good service especially by helping us out when we didn’t quite understand everything. Don’t get old!

Consumer · 31 January 2024

Agent replied · 23 October 2024

Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Janine was able to help you out and provide good service. Thank you for sharing and all the best, Laura.

5/5

Trustpilot

Agent shamiya was on time

Agent shamiya was on time. And her communication skills were perfect.

FRED · 16 July 2024

Agent replied · 23 October 2024

Thanks for the brilliant review! Great to see Shamiya was able to help you with everything you needed.

5/5

Trustpilot

Richard hi is very good person very…

Richard hi is very good person very helpfull and frendly thanks for everything. Eryk

Semiljano · 22 May 2024

Agent replied · 23 October 2024

Thank you for the positive review, we know Richard will really appreciate seeing your feedback. Thanks again, Rhys

5/5

Trustpilot

Customer friendly staff

Customer friendly staff, spoke with Richard, he was super helpful and nice

Jennifer · 27 June 2024

Agent replied · 23 October 2024

Hi Jennifer, we really appreciate you taking the time to leave us a review. Thanks you for sharing your experience, we know Richard will be so pleased to see your feedback. Thanks, Rhys

5/5

Trustpilot

Kind and welcoming staffs

The staffs are kind, professional and and very helpful. Always there to provide answers to all questions and proffer practicable advise to client challenges.

RUTH · 18 October 2023

Agent replied · 23 October 2024

Hi Ruth, we really appreciate you leaving us a five star review, it's certainly a great way to start our day! Thank you, Rhys.

5/5

Trustpilot

Always a Quick response from Louise and…

Always a Quick response from Louise and very friendly with my situation. Definitely happy with my experience.

Bacon · 21 March 2024

Agent replied · 23 October 2024

Thank you for the five star review. Fantastic to see that Louise has been able to help you with everything so far and that you've had a brilliant experience. Thanks again, Rhys

5/5

Trustpilot

Viewing experience for a studio

Arranged a viewing promptly without any fuss. Listened to my requirements. Excellent service.

Sue · 5 June 2024

Agent replied · 23 October 2024

Hi Sue, thank you for the five star review. Brilliant the team in Reigate have been on hand to provide you with an excellent service. Thanks, Lisa

5/5

Trustpilot

Excellent service

There could not be a bad word to be said about the service that Mukul provided my family and I. Despite the ups and downs of the process of moving house, Mukul remained informative and knowledgeable, in constant contact with updates, proactive in seeking different solutions and was a source of reassurance throughout the long process. We could not say enough thanks for his help and highly recommend him.

Xyrus · 24 August 2022

5/5

Trustpilot

Hi i was treated with kindness and…

Hi i was treated with kindness and respect and very good listening peoples

Mr · 1 June 2024

Agent replied · 23 October 2024

Hi Nicolae, thank you for the kind review. Brilliant to see the team treated you as we'd expect, with kindness and respect. Thanks, Rhys

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Andrews Merton won ESTAS awards in three years, most recently 2021.

ESTAS winner in three years: 2019, 2020, 2021.

ESTAS awards by year, 2019 to 2021
  • 2021 1 Bronze ESTAS 2021 winners

    • BronzeESTAS 2021: Lettings (Landlords), South East (Surrey)
  • 2020 1 Silver and 1 Bronze ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Landlords), South East (Surrey)
    • BronzeESTAS 2020: Lettings (Tenants), South East (Surrey)
  • 2019 1 Bronze ESTAS 2019 winners

    • BronzeESTAS 2019: Lettings (Landlords), London South West

Source: ESTAS winners lists, as published, linked by year.

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Has Andrews Morden won any awards?

Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, and 3 other industry awards since 2019.

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