5/5
TrustpilotMy purchase through Andrews at the cheam branch
My purchase through Andrews at the cheam branch.Steven was always very prompt at replying to my emails and phone calls and chasing different queries.
Trusted Agent profile · Merton
Andrews Morden reviews in Merton
★★★★★
2,231 reviews across 2 platforms
84 London Road, Morden, London, SM4 5BA, Merton, SM4 5BA
Part of Andrews, see every office.
Andrews's office in Merton, at 84 London Road, is rated 4.8 out of 5 across 2,231 reviews on two platforms, including 221 Google reviews rated 4.6.
Reviews
Every review we hold for the Merton office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAwful Awful Awful
Awful Awful AwfulI am not even a direct client but part of a chain and without doubt every hold up has been Andrews and as soon as their client uses DC Law - well we are in a land of no hope!!! AWFUL
Agent replied · 23 October 2024
I am sorry for you experience with Andrews.We became aware of challenges with some customers experience and addressed these as quickly as we could with our conveyancing partner.These issues were exacerbated by a peak of demand in conveyancing during 2022, compounded by behaviour changes during and after Covid lockdowns. I am sorry that this impacted upon your chain.Carl HowardGroup Chief Executive
5/5
TrustpilotThe team work good and useful monika is…
The team work good and useful monika is helping us all the time !🥰
Agent replied · 23 October 2024
Thank you for your kind words! We're thrilled to hear that Monika has been so helpful. Your satisfaction is our priority.
5/5
TrustpilotExcellent knowledge
Nick has helped me with my recent enquiry. I pleasure to speak to and nothing was to much trouble
Agent replied · 23 October 2024
Thank you for the five star review. Fantastic to see Nick has been so helpful to you. Thanks, Rhys
5/5
TrustpilotShannon was very helpful in showing…
Shannon was very helpful in showing around the property. She was very informative and helpful during the viewing.
5/5
TrustpilotFantastic service
Fantastic service given by Mikesh and Samir. nothing was too much for them. Any query I had they were always on hand to manage this. Highly recommended.
Agent replied · 23 October 2024
Hi Karina, thank you for the five star review, we really appreciate the feedback, brilliant to see Mikesh & Samir have been on hand to help you every step of the way, with any issues you may have had. Thanks, Rhys
5/5
TrustpilotQuick responses and resolutions
Rebekah and Chemaine always respond quickly and fix any problems I have. Very friendly and professional service.
Agent replied · 23 October 2024
Thank you, Erin! We're thrilled to hear that Rebekah and Chemaine provided you with friendly and professional service. Your feedback is greatly appreciated!
5/5
TrustpilotFeedback for Sandiya- Andrews property
Sandiya was really helpful, she has helped us in finding the right property and we are really grateful for her help and support.Thanks again 5 stars all the way
5/5
TrustpilotKinga from the Morden branch showed me…
Kinga from the Morden branch showed me around a lovely property, she was very helpful, accommodating and professional.
Agent replied · 23 October 2024
Thank you for the review fantastic to see that Kinga gave you a brilliant experience whist out viewing some properties. Thanks again, Rhys
5/5
TrustpilotOn your side
Honest, open and realistic dealings from start to finish. Good advice. I have been impressed and delighted by their proactive approach.
Agent replied · 23 October 2024
Hi there, thank you for taking the time to write us a lovely five star review. Fantastic to see you have been impressed by us and we provided you with good advice. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotJunior Zziwa is an excellent estate…
Junior Zziwa is an excellent estate agent and made my experience of searching and finding a flat to buy ever so pleasant
5/5
TrustpilotWonderful supportive team
Wonderful supportive team. Always happy to help and respond quickly.
5/5
TrustpilotThanks Andrews!
Robbie helped us buying our first house, guiding us through every step of the process. He answered all our questions promptly and helped everything run smoothly. Highly recommended.
Agent replied · 23 October 2024
Hi Ed, we really appreciate you sharing your positive experience with us. We are so pleased that Robbie has been able to help you throughout your first purchase, we hope you're settled in! Thanks, Rhys
5/5
TrustpilotWonderful estate agent she was through…
Wonderful estate agent she was through without being pushy and knowledgeable I loved the fact they gave you information on the area it really helped highly recommend Nancy
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and client-orientated with great listening skills. This made my experience very positive.
Agent replied · 23 October 2024
Hi Monique, thank you for the review. Great to see you had such a brilliant experience, thanks.
5/5
TrustpilotThe company got me a good deal
The company got me a good deal. They are quite helpful guided me through the journey. Their consultants are quite exceptional good customer care.
Agent replied · 23 October 2024
Hi Margret. Great to see you've had a fantastic experience with Andrews, we look forward to help you again in the future! Thanks, Rhys.
5/5
TrustpilotIt was a nice experience with Isabelle
It was a nice experience with Isabelle. Today's viewing was great.Thankyou
Agent replied · 26 December 2024
Thank you, Linta! We're thrilled to hear you had a great experience with Isabelle and enjoyed the viewing. Your feedback is much appreciated! Best wishes , Lisa
5/5
TrustpilotGreg was really helpful and helped me…
Greg was really helpful and helped me complete my registration I couldn’t have done it without his help
5/5
Trustpilot100% professional
At each step in the whole viewing process, Connor came through with his commitment to excellence. We’re pleased with the service we received.
Agent replied · 23 October 2024
Hi Alan , thank you for taking the time to write us a five star review. Glad to see that Connor has delivered you great service throughout your viewing process. Thanks, Lisa
5/5
Trustpilotgreat service from andrews when…
great service from andrews when purchasing a property would definitely recommend! many thanks again, gemma
Agent replied · 23 October 2024
Thank you, Gemma! We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. Best wishes in your new home!
4/5
TrustpilotWell done...
Shannon organized the house viewing efficiently. So far, everything has been handled promptly and professionally. I am looking forward to giving it five stars.
Agent replied · 23 October 2024
Hi Omotayo, thank you for the review. Fantastic to see that you've had a brilliant experience so far, hopefully we can earn the full five stars from you soon! Thanks again, Rhys
5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
5/5
TrustpilotGood, professional service.
Professional service, good communications and helpful staff.
Agent replied · 26 December 2024
Thank you, David, for your kind words! We're thrilled to hear you appreciated our professional service and helpful staff. We look forward to serving you again soon! Best wishes, Jake
5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Merton won ESTAS awards in three years, most recently 2021.
ESTAS winner in three years: 2019, 2020, 2021.
ESTAS awards by year, 2019 to 2021
2021 1 Bronze ESTAS 2021 winners
- BronzeESTAS 2021: Lettings (Landlords), South East (Surrey)
2020 1 Silver and 1 Bronze ESTAS 2020 winners
- SilverESTAS 2020: Lettings (Landlords), South East (Surrey)
- BronzeESTAS 2020: Lettings (Tenants), South East (Surrey)
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Lettings (Landlords), London South West
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Morden
Has Andrews Morden won any awards?
Yes. Andrews Morden won Bronze for Lettings (Landlords) in South East (Surrey) at the ESTAS 2021 awards, and 3 other industry awards since 2019.
