Trusted Agent profile · Merthyr Tydfil
★★★★★
169 reviews across 1 platform
133 High Street, Merthyr Tydfil, CF47 8DN
Peter Alan's office in Merthyr Tydfil, at 133 High Street, is rated 4.7 out of 5 across 169 reviews on 1 platform, including 169 Google reviews rated 4.7.
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
5/5
GoogleGeorge & Emma were so professional & helpful when me and my partner were looking for our first home together. They couldn’t do enough and would answer any queries we had promptly. They are both amazing at their jobs and we can’t thank them enough for helping us find our perfect home.
5/5
GoogleAn amazing branch, after a lot of viewings. Morgan found our perfect home, he kept us in the loop with everything and even guided us through every question we had! He never failed us, following up with every new step and what was going on
5/5
GoogleMy partner and self cannot thank George and Cathrine @ Peter Alan enough for all their help and support on finding our first home! They were both supportive throughout the process and always made sure we knew what was going on. They were both honest and gave us their best! I would 100% recommend Peter Alan to others. The customer service is absolutely amazing! Thank you both so much for everything.
5/5
GoogleI couldn’t have asked for a better team to have dealt with helping find me and my partner a property went above and beyond and a lot quicker than we expected, we are both very happy with the property choice we highly recommend Peter Alan and the team at the Merthyr branch
5/5
GoogleBeen look for the perfect place to start my journey and to be closer to my family and friends all thanks to Peter Alan I’ve been able to do so can’t thank Emma and George for all the help they have given over the last week and for helping me make this possible x
5/5
GoogleHighly recommend George and Imogen. From the viewing to the move in, I couldn’t recommend them more! So supportive and kept me in the loop every step of the way. I had my viewing last Saturday (11/5) and moving in today (18/5). 5 stars ⭐️⭐️⭐️⭐️⭐️
1/5
GoogleI rang and spoke to George who promised me a call back, that never happened, I thought ok, maybe they have forgot or been too busy so I left it at that. I rang a month later spoke to Cath who also said she'll call me back or text me, nothing back again? Two separate properties I had interest in and on two separate occasions a promised call back never happened. People are paying Peter Alan to sell and rent houses for them and the staff are not calling potential customers back. They wont get a third call off me!!!
5/5
GoogleMy first time renting a property through an agency and I couldn't be happier with the service I recieved from Peter Alan. George was excellent with his communications with me and worked hard to help me secure the property I wanted. When George was out of the office Catherine was always more than happy to answer questions or follow up on enquiries I had. I would highly recommend renting a property through Peter Alan.
5/5
GoogleI had a great experience with Peter Alan in Merthyr me and my partner had the pleasure of dealing with Morgan who was pleasure to deal with he was very friendly and very helpful all the way through the process whilst keeping great …
5/5
GoogleMy partner and I used Peter Alan recently. The staff were extremely helpful, especially George and Catherine. The team were very responsive; they answered all of our questions and kept us informed throughout the entire process. They were also very understanding and patient when our move was delayed due to covid-19 related issues. Overall, a very friendly and professional team! We would definitely recommend / use Peter Alan Merthyr again!PositiveResponsiveness, Professionalism
4/5
GoogleImogen was very helpful and friendly, she got us a good deal, a nice place that tick in all my boxes, and am grateful, Emma was amazing as well thanks you Peter Alan
5/5
GoogleEmma was really friendly, such good help when we were in the process in getting a house. She answered any questions we had with ease. She was honestly lovely we couldn’t have asked for someone better to help us during this process.
1/5
GoogleAbsolute shambles. No one to take my call. Left answerphone message with number. That was two weeks ago and not one callback. Been somewhere else now. They are absolute shower of shine.
Hi Doodaa55, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleMy first impression were very good of Peter Alan, baring that in mind the valuation was i was pestered none stop to sign the contracts to get the house on market with Peter Alan, the were of an okay quality but there was no picture of the front of the property, once the property had gone live i had 11 viewings lined up for the "launch day" then a day before hand i received several text messages from the agents saying 7 or 8 were cancelled, there was no communication from the agents office for reason why they were cancelled. once the house had been viewed by a few people the agents made me aware of them, i felt like the process was very rushed there was only one offer from the buyers and then on to best and final which i felt left myself and the buyers in a very rushed situation, the offer had been accepted that was it, i then looked on rightmove to find out that my property had been taking off the website, i found this very annoying and just not communicated very well towards myself. also in the past few weeks i have been receiving random text from the estate agents about other viewings there was no phone call to say what the viewing was, who the viewing was just a total lack of communication again. If i was to look back on my past experience with Peter Alan i would definitely not use Peter Alan estate agents for the fee they charge is extremely over priced too for the service that is provided
Hi Martin, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleIf I could give this zero stars I would. My daughter has rented a property through Peter Alan and has had such poor service from them regarding the condition of the property, which should never have been marketed in its current state, that her mental health has suffered so much she has had to give up work. There are no washing facilities, no working heating system, galvanised water tank which is all rusty, have been warned by environmental health not to drink water. Peter Alan does not care about its tenants at all.
We apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleMy son moved up from Devon to Wales for a new job. From start to finish the whole process and was made easy by George and especially Catherine. I dealt mainly with Catherine who was very helpful. She also understood the magnitude of what was happening. She always contacted me when she said she would and couldn't of been more helpful.Thank you so much.
5/5
GoogleThank you so much to George and Emma! They were absolutely amazing! I would definitely recommend Peter Alan, their service is absolutely fantastic and we were kept informed on progress every step of the way. We don't plan on moving anytime soon but if we did, these are the guys we would go to!
5/5
GoogleGeorge was amazing, went our of his way to find us a property. Emma and Imogen were also amazing with all the paperwork, very responsive and got us a moving in date really quickly. Thanks for all your help.
5/5
GoogleWe have just completed the purchase of our home. From the first viewing to the successful purchase the service we have received from Derri has been absolutely superb, extremely professional, always helpful and an absolute pleasure to deal with. Derri is an credit to this office and we can not thank him enough for all his hard work.
1/5
GooglePeter Alan's Estate agents are extremely slow to respond to a requests and seem to suffer from a general administrative problem having lost an offer on a property. While the estate agent herself is very personable she is makes every effort to drive up prices for prospective buyers and actively supports gazumping. I will never even attempt to deal with Peter Alan again. Has anyone checked to see if these other reviews are real / work for Peter Alan? (jk?)NegativeResponsiveness, Professionalism, Value
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleA swift let. Excellent communication throughout. Speedy help from Emma to resolve issues at the property, as they were discovered, and so enable the tenant to move in as planned.
5/5
GoogleReally helpful, have rented out a couple of properties with them for a few years now. Responsive and keep us up to date and manage everything for us. Also were really helpful in finding a new tenant for a property once it became vacant. George, Catherine, Beth and Libby especially are always helpful.
5/5
GoogleVery good valuation meeting very informative plesent and relaxed would definitely be using Peter Alan if we choose to go forward with our sale
5/5
GoogleCath and George were really helpful through out my rental processing. They were quite professional and Cath especially went the extra mile to ensure I got my keys quickly as I had some time constraints. I would recommend Peter Alan for anyone looking to rent or buy property absolutely.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Merthyr Tydfil office has 169 reviews across 1 platform: 169 on Google.
Peter Alan Merthyr Tydfil is rated 4.7 out of 5 across all 169 reviews, and 4.7 out of 5 on Google from 169 reviews.
Peter Alan Merthyr Tydfil, 133 High Street, Merthyr Tydfil, CF47 8DN.
