Jones and Chapman Lettings Merseyside reviews

★★★★★ 3/5

Google

Nicola is a credit to Jones and Chapman as she went out of her way to assist me with my move. However through the process I have been promised the premises would be cleaned and grass cut as well as a few other issues I have reported and almost a month on I am still waiting and have had no contact. As well as this I had spoken to Alex prior to the move for updates and experienced poor customer service and quite abrupt and rude. Not understanding of my situation at all

Emma · 25 August 2020

★★★★★ 5/5

Trustpilot

Absolutely superb service

The team at Jones & Chapman Allerton are fantastic. I would not hesitate in recommending them to anyone buying/ selling a house. Always helpful, thorough, professional and compassionate. Thank you all so much for being first class. Kath S 👍

Elizabeth · 7 October 2026

★★★★★ 1/5

Trustpilot

Had my house up for sale with another…

Had my house up for sale with another Estate agent, Jones & Chapman phoned me week upon week trying to take over the services of selling my property. When my 8 week contract ended with my existing Estate agent, I decided I would come over to Jones & Chapman based on their claims that they had "people queing up to buy in the area" and nationwide databases of people all waiting to move into the area" That was October 2023. I cannot stress how utterly disappointed and dissatisfied I am with the lack of viewings and servces I have received..so far I have had 3 bookings since October and none of them have showed up. Where have all the people they claimed were going to buy my property gone?.. they probably never existed in the first place, and when you inform them that their booking was a no show, nobody seems to care. Half of the time when you try and contact Jones & Chapman you can't get through, and if you are lucky enough to speak to somebody, you are told that somebody will phone you back...but they never do. I would not use this estate agent. Avoid at all cost.

KATHY · 18 February 2024

★★★★★ 2/5

Trustpilot

Would not recommend for conveyancing (Little Sutton branch)

Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.

Mike · 16 June 2026

★★★★★ 5/5

Google

Can not thank Anthoulla enough for her amazing dedication, professionalism and care in the exchange process of our sale. Fantastic service

Samantha · 16 April 2025

★★★★★ 1/5

Trustpilot

Communication was awful

Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.

Customer · 24 April 2026

★★★★★ 1/5

Trustpilot

Complete scammers and theives

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Rebecca · 10 November 2025

★★★★★ 5/5

Google

I've dealt with Jake during my move to a rental with Jones and Chapman and I can't fault him at all. He's kept me updated all the way through the journey and was always very polite and pleasant to deal with. Thanks again.

Lucy · 16 April 2024

★★★★★ 5/5

Google

Anthoulla was a massive help in completing what turned out to be a very lengthy and complex exchange

Greg · 16 April 2025

★★★★★ 5/5

Google

A massive thank you to the team at Jones & Chapman ( in particular Jess, Rebecca and Ann) for helping me purchase my first home. They’ve helped every step of the way and I won’t hesitate to contact them again in future when looking for a property.

Rachel · 28 December 2023

★★★★★ 5/5

Google

Anthoulla and the team were excellent at guiding us through the difficult process as first time buyers.

Dan · 16 April 2025

★★★★★ 5/5

Google

Jake is extremely helpful throughout the whole process. He guided and assisted me for rental property.

Jai · 16 April 2025

★★★★★ 1/5

Trustpilot

Very poor service from Allerton branch…

Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months Do not recommend -very difficult to get on phone hardly ever rang back. Did really very little for the fee. Use anyone esle !

Richard · 26 September 2025

★★★★★ 5/5

Google

Jason was a great mortgage advisor, really helpful and always responded quickly

Adam · 16 May 2025

★★★★★ 1/5

Google

DON'T US. As about as useful as a chocolate fire guard. Rarely answer a telephone call and when you leave a message they never get back to you, the same with emails.

Stephen · 16 February 2026

★★★★★ 4/5

Google

Anthoulla Kattou is an absolute gem, she was wonderful through this very stressful process!

Sophie · 16 April 2025

★★★★★ 3/5

Google

I had a viewing booked and paid for a viewber to go to the appointment for an open house. The tenant decided not to give access to the property and had left. There was therefore not agent at the property. When I called to get some feed back, the lady on the phone was quite dry and rude saying it had nothing to do with them if I had paid for the viewing. Sales or letting agent is a customers’ service job. You can deliver the same type of information in different ways. Understanding or rude. Which one you choose is entirely up to you but it may not give a good image of the company you are working in. I hope this to be a one of incident. The rest of the staff had so far been polite and friendly.

Liliane · 25 August 2023

★★★★★ 5/5

Google

Really happy with the service at Jones and Chapman, Michelle talked me through the possibility of selling my house in detail and once i am ready i will definitely use them.

Andrew · 16 February 2026

★★★★★ 5/5

Google

Jason Jones has been very helpful with our mortgage application- he has communicated regularly and made the process smooth and stress free. I would definitely recommend his services especially if you are a first time buyer - he will not disappoint you. From the very start, he has answered all of our queries and concerns & gave honest advice.

K · 11 May 2025

★★★★★ 5/5

Google

Mortgage broker Jason is fantastic, found us a great deal,excellent service. Highly recommend

Kenny · 16 April 2025

★★★★★ 5/5

Google

My experience of Anthoulla in the sales progression team has been outstanding. She has liased with myself as vendor , the buyers and both sets of conveyancers efficiently, consistently and very effecitively. She has been personable and very helpful.

Chris · 26 November 2025

★★★★★ 1/5

Trustpilot

Woeful customer service

Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted. Spoke to the branch manager who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days. Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgage Branch Manager was that arrogant that he couldn’t even stomach an apology

Carl · 28 June 2023

★★★★★ 5/5

Google

Mortgage broker Jason Jones couldn't be more helpful ***** Practical & no nonsense guidance gave me an informed choice. Following a recent house purchase he was able to tailor insurance packages to my situation demonstrating that he listened. He also thought outside the box and brought in Elaine to ask about Will Service. No hesitation in recommending *****

Roderick · 16 April 2025

★★★★★ 5/5

Google

Jones and Chapman in allerton were fantastic all the way through my first time buying a property. Communication was clear all throughout and they got my sale through incredibly quick, cannot recommend them enough.

Ben · 19 December 2025