Jones and Chapman Lettings Merseyside reviews

★★★★★ 5/5

Google

I’ve recently sold my property with the help of Jones & Chapman. The professionalism held by the team was reassuring. We had the pleasure of having Anthoulla as our sales progression manager. Having never sold a property prior to this experience, we were worried at what to expect. Anthoulla handled our complex case with care, clear and concise communication consistently throughout was provided. Anthoulla reassured myself and my partner and consistently managed our expectations expertly! What a treasure to the branch Anthoulla is. Would highly recommend working with the team and if any future sellers / buyers have the pleasure to deal with Anthoulla, they hit the jackpot!

Bee · 13 April 2025

★★★★★ 5/5

Google

I used Jones & Chapman initially for the purchase of my flat 3 years ago, and their mortgage advisory service both for the initial mortgage and renewal. For my initial purchase, Michelle was able to take down details for the sort of property I was looking for to find a good match for me (so good I ended up putting down an offer on the only property I viewed and have been so happy there!). She was incredible proactive and easy to contact and made the process much less stressful. For my initial mortgage, Megan was absolutely brilliant and explained everything in terms I could understand to ensure I got the best deal for me. She was understanding and collated all the relevant information quickly and efficiently. For my renewal, Jason has been brilliant at exploring multiple different options to help us with financial planning for the next few years. Despite NHS contracts being a bit challenging and all over the place, he was very adaptable and knowledgeable about the challenges they posed and how to work with them. He was able to give us a good idea of what to expect and what the benefits/costs associated with different approaches would be and explained them well to non-experts in the field. I felt well informed through the whole process and he was very approachable and easy to contact. I would recommend their services and will be continuing to use them for further mortgage planning/renewal and hopefully for property sale when we eventually plan to move on from our lovely home.

Rebecca · 25 March 2025

★★★★★ 5/5

Google

Superb professional support for the last 11 years from the team, I fully recommend! Back in 2015 the team helped me buy a property, then for 11 years provided management service to rent the property out for me (and I am based abroad so they have really been my rock), and recently as I decided to sell as my life direction changed a bit, helped me to organise the sale of the property, with tenants in place, in a neat, professional and kind manner. The team has always been on the end of the phone, emails, and supported me sincerely through all the various laws, changes, and requirements, especially given I started out knowing nothing in 2015 about being a landlord! They have always been kind and caring with tenants too...so as one collective team we kept it a proper home for those years, a nice feeling. End of an era for me, but thanks to the Jones and Chapman team (and wider Sequence teams), been a great life time memory - and I wish all the team well and extend my thanks to all!

Michael · 11 June 2026

★★★★★ 5/5

Google

We’re selling our flat with Jones and Chapman Estate Agents and have had a really positive experience with Jess so far. She’s been friendly, responsive and proactive throughout the process, keeping us updated, answering all our questions and offering helpful advice. We’ve really appreciated her timely communication and support, and would definitely recommend her based on our experience so far.

Lorraine · 4 October 2026

★★★★★ 5/5

Google

I used this estate agent to sell my house and i couldn’t recommend them enough. From start to finish they kept me updated from when they came out to value my house until exchange. I originally had a few estate agents out to value my house jones and chapman said the highest value and managed to achieve that price for me. Thank you

Ben · 11 September 2026

★★★★★ 5/5

Google

Would definitely use Jones and Chapman again. Service was top notch and thorough. Thanks to the team especially Michelle who went above an beyond to organise everything for us and seen it though to the end. Great communication and very transparent.

Angie · 16 February 2026

★★★★★ 5/5

Google

Kai at Jones & Chapman Allerton was really helpful when I enquired about a property. He was professional, easy to talk to and made sure I understood everything before ending the call. Great service.

Owen · 2 April 2026

★★★★★ 5/5

Google

Andrea was brilliant, chasing solicitors for me and getting stuff sorted when they finally decided to get their act together!

Daniel · 11 July 2026

★★★★★ 1/5

Google

Had a terrible experience trying to sell my property through Jones & Chapman. It seemed like every time I contacted them I spoke to someone different. Communication was slow, and mistakes were made. We got an offer and had to cancel a viewing that had been booked in. When we got the offer, I asked them to cancel the viewing and they said they would. I then phoned the day before the viewing and was told it had been cancelled. Well, the person showed up for a viewing the next day and I had to turn them away - nobody had contacted them. We'd tell info to one person, and then someone different would reach out who had no idea what we'd spoken about on the phone - either they weren't checking our file or nobody was updating our file as we went. Would not go with them again.

Hannah · 16 March 2026

★★★★★ 1/5

Google

I have had a very disappointing experience with this estate agent while they were managing my btl property. For the past seven months, I have been trying to terminate my contract with them, and despite repeated assurances, they still have not completed the process. Throughout this time, I have had to send multiple emails, make several phone calls, and even visit their office in person on more than one occasion. Each time I was told the matter would be resolved, yet nothing has been done. The lack of communication, follow‑through, and professionalism has been extremely frustrating. Based on my experience, I cannot recommend them for property management.

Anita · 16 March 2026

★★★★★ 5/5

Google

Recently went through the re-mortgage process with Jason, he was extremely attentive and knowledgeable, providing us with all the necessary information we required to make a well informed decision. He explained everything about what was to come, how the lenders create estimates and made sure we knew what was going on at each step. Couldn't fault him and the team he works with.

Chris · 16 April 2025

★★★★★ 1/5

Google

Extremely poor communication and unprofessional handling of offers My experience with Jones and Chapman Estate Agents (Allerton branch) was extremely disappointing and frustrating. My partner and I viewed a property twice in January 2026 and were very keen to proceed. We built a good relationship with the seller and made our interest clear. However, the behaviour and communication from the estate agency was completely unacceptable. At the second viewing, the staff member present was abrupt and clearly trying to rush us out, despite knowing this was our second viewing and the final day of viewings. This was in stark contrast to the seller, who was welcoming and happy to answer questions. We submitted an offer and were told it would be passed on to the seller. After that, we were met with total silence. Despite repeated attempts to follow up by phone, email and social media, we received no updates whatsoever. On two occasions we were told we would be called back, no one ever called. To make matters worse, our mortgage broker was later told that we had already been informed that an offer had been accepted. This was completely untrue. We were never notified and were never given the opportunity to submit a best and final offer, despite being more than willing to do so. The lack of communication, inaccurate information and overall handling of this process was unprofessional and incredibly frustrating. Buying a home is stressful enough without being ignored and misinformed. Based on this experience, I would not recommend Jones and Chapman to buyers.

Megan · 16 February 2026

★★★★★ 5/5

Google

I had 3 Valuations for my property and Jones Chapman was the highest, they achieved over 20 viewings for my property within 1 week and had it sold sub to contact within same week. I express my extreme thanks to all the professional and polite Staff John Kildare, Anthoula Kattou, Jessica Tarrington. A personal thankyou too Jessica as she due to her polite professional persistence made me pick Jones Chapman best wishes too you all keep up the good work.

David · 4 October 2026

★★★★★ 5/5

Google

As a first time buyer I was very nervous and didn’t know what to expect but Megan was absolutely brilliant and talked me through the whole process step by step and really made me feel at ease. I am now well on my way to buying my dream home thanks to her.

Phil · 7 August 2025

★★★★★ 5/5

Google

Carol was fantastic, I put my house on the market with Jones and Chapman in Allerton and not only did they find me the perfect buyer but found me my dream home in Wales! The whole process was smooth as I used their in house solicitors meaning I could keep on top of the whole transaction, i would highly recommend

Jenny · 16 April 2025

★★★★★ 1/5

Trustpilot

Jones & Chapman

Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied. From the beginning we felt things were not what they seemed. We were told we were given the privilege of viewing before others and they had a group booking half an hour later. We put in a cash offer, but within an hour we were told someone had made a higher offer and we were put in a bidding war; it left us questioning whether there was a bidder. Especially as I had heard someone say in their office “somebody is interested in your friends apartment.” I questioned this but it was denied. What added to the unease was when we went higher, she said you need to go higher. This continued until she said that should be fine. So, what do you think. If my mobility issues weren’t so bad (the place has a lift) we would have walked away. Even the atmosphere in their office felt toxic. With the exception of Anthoulla Kattou, who was always polite with a gentle manner, J&C are the worse estate agents I’ve ever dealt with in the 5 moves I’ve made over the years. Save yourself grief and go somewhere else

Pauline · 11 September 2026

★★★★★ 1/5

Google

Warning to property owners who are looking to sell their properties: choose your estate agent carefully before putting your property on the market! You could lose potential offers because of your estate agent. I tried to contact the agency and sent several emails. After the third attempt, I was finally contacted by phone. During the call, the staff member pretended that she could not hear me in order to end the call as quickly as possible. I continued waiting for her to respond, but she insisted on pretending that she could not hear me. I eventually ended the call and tried to contact the office again, but no one answered the phone. I was simply trying to submit an offer to purchase a property they had listed for sale, but unfortunately, there was no way to do so. The property is located on Hansby Drive.

Joe · 11 September 2026

★★★★★ 1/5

Google

I have had an extremely disappointing and stressful experience with Jones & Chapman, and I feel compelled to warn other tenants. Despite repeatedly reporting ongoing health and safety issues in the property, Jones & Chapman have consistently refused to take meaningful action. Serious problems that pose risks to our wellbeing have been ignored for months, leaving us living in unsafe conditions with no urgency or accountability from the agency. Customer service has been equally unacceptable. The staff have been rude and most unprofessionalI have ever dealt with. Their behaviour has been dismissive, confrontational, and at times blatantly dishonest. Instead of helping resolve the issues, they have made the situation significantly worse with poor communication and a complete lack of respect for tenants, by advising the landlord that the house is in great condition. Also trying to contact them and speak to someone is impossible, nobody ever answers and calls you back from a voicemail left. If I could give zero stars I would. Jones & Chapman have shown: - No commitment to tenant safety - No willingness to carry out essential repairs - No professionalism in their customer service I strongly advise anyone considering renting through them to think twice. This has been the worst letting experience I have ever come across. If I could give no stars I would.

Jay · 11 September 2026

★★★★★ 5/5

Google

I spoke to Jason a couple of weeks ago over the phone - he was very friendly and offered constructive advice regarding a mortgage to me (as a first time buyer), and gave me several realistic options for me to consider, with no pressure to commit to a decision - good stuff, thanks again 👍 …

Geoff · 16 April 2025

★★★★★ 5/5

Google

We used Jones and Chapman to sell our property. Charlotte was a fantastic agent and her the rest of the team worked around me and my partners awful work schedules to make things happen! Jason was our mortgage advisor and has been super helpful trying to secure us the best deal for our next home!

Cerys · 16 April 2025

★★★★★ 5/5

Trustpilot

Firstly i want to begin with how…

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service. Jenni O'Connell

Miss · 30 October 2025

★★★★★ 5/5

Google

We moved over to Jones and Chapman following a very negative experience with a local property agent. They were very professional and proactive in communication, shared honest advice when we asked for it. We will surely use them in the future too.

Aniko · 20 September 2026

★★★★★ 5/5

Trustpilot

Shout out to Rebecca and Sue (prenton) x

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

Sara · 9 September 2025

★★★★★ 5/5

Google

Jess has been so helpful of our purchase on our dream home she’s a great communicator and has answered all my questions it’s been a pleasure speaking and dealing with her

Giselle · 26 November 2025