Trusted Agent profile · Merseyside
★★★★★
393 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, Merseyside, L18 1LN
Jones and Chapman Lettings's office in Merseyside, at 36 Allerton Road, is rated 3.7 out of 5 across 393 reviews on two platforms, including 323 Google reviews rated 4.1.
Every review we hold for the Merseyside office, from every platform, shown as written. First names only.
5/5
GoogleJason was really helpful in securing us a mortgage deal that worked for us. Kept us informed throughout the process so we always knew what stage we were at!
Thank you for your review! We are thrilled that Jason was able to assist you in finding a mortgage deal that met your needs. It's our priority to keep our clients informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJones and chapman have been an incredible estate agency to work with. Special thanks to Charlotte who was always there for a quick call to help make our journey with selling and buying as easy as possible. Would 100% recommend.
Many thanks for your marvellous 5* review and recommendation Beth. Best wishes, Lucy, Customer Relations.
1/5
GoogleListed my property with them and was very disappointed with the communication from them. Had over 20 viewings and think I received 2/3 feedback calls from them. Try your self phoning up !! Never answer phone or return any calls terrible service glad to give it to another estate agent ...
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJason was very helpful with our Mortage, answering all our questions and helping us prepare for whatever the lenders may require. Really appreciated his efforts specifically when chasing 3rd parties.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleAbsolutely appalling service! Had a scheduled viewing for the property “Moor Court” at 1:15pm. In my wife’s name we booked, waited until 1:30pm, no one showed up. Tried calling multiple times, no answer. When someone finally picked up, they casually said the property was already let this morning and our appointment was cancelled, without bothering to inform us! Claimed they had sent a text, but of course, nothing received. Total lack of professionalism and communication. Complete waste of time. Avoid this agency at all costs!
Hello Dhibin, I'm truly sorry to hear about your experience with the scheduled viewing at Moor Court. It is concerning to learn about the lack of communication and professionalism you encountered. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
1/5
GoogleI’ve been trying to reach someone for a week every day, calling and emailing to try purchase a house being advertised. I’m putting this in hopes someone will actually respond to my multiple reach out attempts, a bit concerning it’s proven so hard to respond to a potential customer.
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWould like to thank Anthoulla specially for her hard work and assistance. She went beyond her responsibilities and without her support we couldn’t complete. Thanks to Jones and Chapman team, Jess and Andrea also.
Hello Shayan, thank you so much for your wonderful 5* review! We're thrilled to hear that Anthoulla, Jess, and Andrea provided such excellent support. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleJones and Chapman provided exceptional service throughout the entire process of purchasing our property. Especially Anthoulla, who went above and beyond to make this transitional period much smoother for my partner and me.
Thank you for leaving us your superb 5* review Ryan. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
2/5
GoogleNever ever ever pick up the phone - Been trying to organise multiple viewings for a BTL i am interested in and cannot get through to them - tried Rightmove enquiries and leaving voicemails, must have tired 20 times over a few days!
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently purchased my first home from Jones and Chapman and can't recommend them highly enough. They were helpful, communicative and attentive right from the very start. Special shoutout to Ann on the sales progression team, who was amazing. She took the time to explain every step of the process to me as a first time buyer, and was so incredibly kind and helpful.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleHave asked multiple times to remove listing from their website due to their poor service. A number of viewings have been arranged without my consent but I've had emails with 'confirmation of viewing' Even when responding to every email telling them I don't wish to sell and haven't agreed to the viewing, they still don't cancel. The worst service I've had from an estate agent. Don't want to buy or sell through them Previously had property up with another estate agent but had a couple of no shows so changed over to Jones & Chapman within the cooling off period. Hardly any viewings and one of the buyers who had views through he Previous agent said it took 7 calls to Jones & Chapman to arrange a viewing Never again
Hello Eve Kenny, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleIt's been over two weeks since I reported that the toilet is blocked, the boiler isn't working, the bathroom has a broken leaking tap and the heating isn't working. I was assured multiple times that these issues would be addressed promptly, yet no action has been taken. Even after paying £1600 to this house not a single day I stayed there because it stinks and heater doesn’t work so I had to use the washroom in costa and other restaurants and had to stay in the hotel, now I can’t even afford that, I even took 3 days off work to accommodate the promised repair visits, resulting in a significant loss of income for me. It is incredibly frustrating to feel that my time has been wasted and that my concerns have been disregarded. When I tried to contact the head office, they directed me to the local branch, who then directed me to the maintenance team. The maintenance team promised to fix it later in the evening, but never showed up and did not respond. I did everything I could on my end. Their consistent reassurances have turned out to be empty promises, and I feel misled and let down. As a tenant, I expect timely communication and effective resolutions to such pressing issues. Unfortunately, my experience thus far has been far from satisfactory. Now who is going to help me ????
Hello Nazeeka, I'm truly sorry to hear about your experience and the inconvenience you've faced. Your concerns are important to us, and I regret that we have not met your expectations. Please contact us at complianceresidential@sequencehome.co.uk so we can address this matter promptly. Best regards, Lucy, Customer Relations Team
1/5
GoogleI organised a viewing with them at emismore road today which I travelled 3 hours for but they sadly cancelled the appointment an hour before all of a sudden they can’t make the appointment now not surprised the properties been up for sale for 5 months doing things like that there was people in there office answering phones so they should of sent someone else out my advise would be to use a better agent as they didn’t seem to bothered that they cancelled my appointment either I won’t waste my time with this useless company again very disappointed
Hello Chris, I'm sorry to hear about your experience with the cancelled appointment at Emismore Road. We understand the inconvenience this caused, especially after your long journey. Please reach out to us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleJason is the man, he helped me with my buy to let mortgage and I’ll use him for my whole portfolio now, great advice and found smart ways to save money 10/10
It’s really lovely to read another 5* review Declan. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThank you to Andrea and the team at the Allerton branch for their great service and help. I recently purchased a property for the first time and the team were excellent!
Hi Dominic, Thank you for your wonderful 5* review! We're delighted to hear that Andrea and the team at the Allerton branch provided excellent service during your first property purchase. Best regards, Lucy, Customer Relations Team
1/5
GoogleA woman from sales team called me after I left message about request viewing. She's not bother to advice what's address, only urge my information without patience, how come a sales team members can be so rude to the new customer? She hang up my phone without reason! No professional manner, don't waste time with this agent, they don't know how to train their staff polite to deal with new enquiries
Hi there! We sincerely apologize for the poor experience you had with our sales team. Providing excellent customer service is our top priority and we will take immediate action to improve our training and ensure this is not repeated. Thank you for bringing this to our attention. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience with this estate agent. The staff were approachable, knowledgeable and genuinely cared about helping me. They kept me updated at every stage and were always quick to respond to any questions. A smooth and stress-free process from beginning to end, highly recommended.
Thank you so much for your kind words! Our team is always dedicated to providing exceptional service to our clients. We're thrilled to hear that your experience with us was stress-free and enjoyable. Thank you for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPLEASE DON'T USE THEM. RUBBISH
PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.
5/5
GoogleThank you Jason Jones at Jones & Chapman for your help with our administrative procedures. Appreciated!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad a really good experience speaking with Kai at Jones & Chapman Allerton. He was friendly, professional and took the time to answer all my questions about a property I was interested in. Made the whole process feel easy.
"Thank you for the kind review! We are thrilled to hear about your positive experience with Kai at Jones & Chapman Allerton. Our team takes pride in providing friendly and professional service to make the property search process a breeze. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJason was an excellent mortgage advisor, extremely helpful throughout every stage of the process.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe worked with Jason Jones to secure our mortgage. As first time buyers, Jason was super helpful and communicative throughout the process. Great experience.
Thank you for taking the time to share your experience and for your wonderful 5* review Georgia! Kind regards, Lucy, Customer Relations.
5/5
GoogleRebecca has been an absolute star in helping me over the past year and a half! She helped me every step of the way with both of my offers and after an unfortunate experience with the first property she was helped with the house we have just completed one Cannot recommend her enough!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca Brown is extremely efficient, dedicated and extremely helpful throughout the whole mortgage process. She has recently guided and assisted me with my remortgage, I cannot thank her enough for all the help she has given. Thank you Becky, from the bottom of my heart 🩷 …
Thank you for taking the time to leave us your 5* review Gemma! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones and Chapman Lettings's Merseyside office has 393 reviews across two platforms: 323 on Google, 70 on Trustpilot (across the whole business).
Jones and Chapman Lettings Merseyside is rated 3.7 out of 5 across all 393 reviews, and 4.1 out of 5 on Google from 323 reviews.
Jones and Chapman Lettings Merseyside, 36 Allerton Road, Mossley Hill, Liverpool, Merseyside, L18 1LN.
