Jones and Chapman Lettings Merseyside reviews

★★★★★ 1/5

Trustpilot

Shocking service from the Letting Team.

Shocking service from the Letting Team. Unprofessional. The Manager Michael was the worst in terms of being inaccessible, ignoring emails, failing to return calls. For phone calls to the branch - maybe 20% of calls just rang out with no response of any sort, 60% would prompt an automated response (with perhaps a 10% chance of a call back when I left a message), and 20% would get me through to somebody - who half the time was not the contact required. It took over 4 months to get a definitive response from the manager in terms of monies owed. He was consistently "on leave", "working from home and we can't contact him" or "he is on the phone but he'll ring back". To be fair - Isobella tried to act as a conduit, passing messages on (& promising calls back), understanding our growing frustration and irritation but had no authority to authorise anything, DO NOT USE THEM AS A LETTING AGENCY.

Tim · 11 September 2026

★★★★★ 1/5

Trustpilot

Incompetent

It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property. When trying to arrange a viewing, all enquires were ignored. On another viewing that was booked, they cancelled the day before and would only offer times unsuitable. Incompetent is the nicest word the perfectly describe them. I actively avoid properties they're involved in because there's simply no point.

MP · 2 July 2026

★★★★★ 5/5

Google

I had a great experience selling my property with,Jones and Chapman Estate Agents, From the first conversation with Charlotte to the final sale conversation with Anthoulla. Everything was handled with care and professionalism. They kept me informed at every stage and were always available to answer questions. I’m really pleased with the outcome and would definitely use them again. Thank You.!

Oresti · 16 February 2026

★★★★★ 5/5

Google

I recently worked with Megan, the Mortgage advisor. I cannot praise Megan enough, she was a pleasure to deal with and was always on hand to help in whatever way she could. My circumstances were very complicated and i had tried everything i thought but Megan took on the issues and came through for me. I cannot thank her enough. Money well spent and helped ease through the process. I would recommend Megan to anyone wanting good service. John

John · 2 September 2025

★★★★★ 5/5

Google

As first-time buyers, we felt completely overwhelmed at the start of the process. Working with Megan Davies as our broker was truly the best decision we could have made. She took the time to explain everything clearly, guided us step by step, and reassured us throughout. The entire process was smooth and moved far quicker than we ever expected, thanks to her efficiency and dedication. Megan was always available to answer our questions, even on her days off, and her proactive approach gave us complete confidence. With the support of Jones & Chapman’s in-house services, everything, including the paperwork, was handled seamlessly, making the experience stress-free. We are incredibly grateful for Megan’s hard work and professionalism. We couldn’t recommend her highly enough, she made what could have been a daunting process feel effortless.

Sarah · 19 August 2025

★★★★★ 5/5

Google

First time buying a property and we had the help of Ronan advising us on mortgages as we didn't know where to start. He made the process so easy and explained everything thoroughly throughout the whole process and would answer any questions that we had. He definitely made this experience of buying a house less stressful than initially thought it would be. I would highly recommend for anyone buying their first homes or anyone needing advice mortgage wise as Ronan was great. P.s perfect hospitality with a fresh brewed coffee at every meeting!

Tyrone · 10 August 2025

★★★★★ 5/5

Google

My Girlfriend and I were looking to move out so decided to go to Jones & Chapman to seek advice from a mortgage advisor. We met Jason and he was brilliant. He helped us move through the process of getting a mortgage and was happy to help break things down for us as first time buyers. We are really happy with the service provided and would happily recommend. Thank you Jason!

Jack · 27 October 2025

★★★★★ 1/5

Google

Avoid if you’re a first-time buyer who expects basic professionalism. We had a really frustrating experience with this agency. We offered above asking price, then revised the offer based on serious issues flagged in our RICS survey including damp and drainage concerns. Instead of supporting us through normal due diligence, the agents applied pressure, tried to rush the process, and blamed us for delays that were mostly down to their side. They also recommended a solicitor based in the south charging over £800 more than our local solicitor, well above average, and it felt like they were pushing us toward an in-house referral. The most disappointing part? The property was relisted while we were still engaged in the process without warning. They were trying to gazump us mid-discussion. There was no warning and we found the listing ourselves via zoopla. Nobody told us. We genuinely feel sorry for the seller, who seemed willing to proceed but was let down by poor handling and possibly bad advice from the agents. If you’re a first-time buyer, be careful, they’ll call it a “quick sale,” but what they really mean is: don’t do your homework and definitely don’t ask questions.

K · 24 July 2025

★★★★★ 5/5

Google

On behalf of myself and my partner , I want to sincerely say a big Thank you to Jessica , Jason , Alex ( branch Manager ) all of Allerton Road branch for the excellent advisory and timely service delivery given to us as a first time buyer . Your ways of exolanation and attending to issues genuinely is commendable . And this will make me to always recommend Jones and Chapman for their wonderful service Once again , a big thank you to Jessica , Jason .

Oyeniyi · 16 July 2025

★★★★★ 5/5

Google

As first-time buyers with no previous experience, my partner and I had no idea what to expect from the mortgage process. From the first consultation, Jason took the time to explain everything clearly, how mortgages work, what paperwork we’d need, and all the things we didn’t even know to ask. What really stood out was how thorough and patient he was. He never rushed us, answered every question in detail (no matter how small), and helped us feel confident at every stage. Even when the market felt unpredictable, Jason gave us the reassurance and clarity we needed to keep moving forward. Looking back, we could’ve gone straight to the bank and maybe saved a little, but the peace of mind and expert guidance Jason provided was worth far more. He helped us avoid mistakes, made sure we got the right mortgage for our situation, and ultimately played a key role in us securing our first home. Even after we secured the mortgage, Jason has continued to check in and has been on hand to offer advice and guidance. He hasn’t just disappeared after being paid, he’s continued to support us without hesitation, which says a lot about the kind of advisor he is. Jason is knowledgeable, professional, and genuinely cares about his clients. If you’re looking for a broker who will go above and beyond, speak to Jason Jones. You won’t regret it.

Stephanie · 16 July 2025

★★★★★ 5/5

Google

Megan Davies was fantastic as our mortgage advisor during our recent remortgage. She was incredibly professional, knowledgeable, and supportive throughout the entire process. Megan took the time to explain everything clearly, answered all our questions promptly, and made what can often be a stressful process feel smooth and straightforward. Her friendly and approachable manner put us at ease, and we always felt confident we were in safe hands. We highly recommend Megan to anyone looking for expert mortgage advice, thank you again for all your help!

Chantelle · 16 June 2025

★★★★★ 5/5

Google

We recently completed a remortgage with the help of Megan, and we couldn’t be more satisfied with the service received. From the very beginning, she made the entire process clear, efficient, and far less stressful than expected. Megan took the time to explain presenting the process in detail as well as additional protection which we never had and was suitable for us. Communication was excellent throughout, we were kept informed at every stage and felt confident knowing Megan was handling all the details. Thanks to Megan’s expertise and support, the remortgage was completed smoothly and on time, with a much better rate than we had before. We truly appreciated the professionalism and attention to detail. We highly recommend Megan to anyone looking to remortgage or needing sound mortgage advice. Thank you so much!

Amy · 16 June 2025

★★★★★ 1/5

Google

I had an extremely unpleasant experience with Jones and Chapman, Allerton, Liverpool. I would give them a negative rating if it were possible. Last weekend, I received confirmation for a property viewing in Liverpool. However, on the morning of the viewing, they rescheduled it for the afternoon, only half an hour before the scheduled time. When I arrived, another lady was waiting to view the same property. We waited for over 30 minutes, and I tried calling them, but no one answered. After trying from another phone, I was informed that Olivia was on her way. But, to our disappointment, nobody showed up even after another 45 minutes had passed. I have never experienced such unprofessional behaviour before. They should be respectful of other people’s time. If they needed to cancel the viewing, they should have been honest and straightforward instead of making false promises. They should have respected their commitment to their customers. This type of behaviour is unacceptable, unprofessional, and frankly disgusting for an estate agent.

Muntasir · 16 April 2025

★★★★★ 5/5

Google

I can confidently say that working with Anthoulla and Kristian has been an absolute pleasure. Their team's expertise and dedication to their clients are truly commendable. From start to finish, they have provided top-notch service, always going above and beyond to ensure our needs are met. The communication throughout the process has been excellent, with prompt responses to any queries or concerns we may have had. The level of professionalism displayed by them is unmatched, making our collaboration smooth and efficient.

Yahya · 16 April 2025

★★★★★ 5/5

Google

Anthoulla has been amazing and made both the purchase of our new property and the sale of our own property smooth sailing. From start to finish she has been there to guide us through the process. Anthoulla took the stress out selling and purchasing a property. She was always extremely helpful and provided both support and guidance throughout both processes in a professional manner. Her expertise and knowledge of the processes ensured everything stayed on time. She always ensured she kept us up to date to each stage and checked in. Anthoulla’s communication and dedication towards her clients is exceptional. Many Thanks Anthoulla, I don’t know how we would have got through the process without you. :-)

Paula · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with the Allerton branch. We had so many problems whilst purchasing our home with no communication from the management company, the sellers solicitors not responding and leaseholder, but Anthoulla went out of her way to get the responses we needed to proceed and I believe we would still be waiting if she hadn’t have been involved. We can’t thank her enough for stepping up, she was amazing. Jessica and Carol from the Allerton office were always really helpful and kept us updated when we were selling our property.

Katrina · 16 April 2025

★★★★★ 5/5

Google

I recently had the opportunity of having Anthoulla has my sales progression manager, and I was very satisfied with the experience. From the very beginning, she demonstrated professionalism and a genuine commitment to providing exceptional service. Anthoulla Communication was seamless, she was always prompt in responding to my inquiries, making the entire process feel smooth and stress-free. Overall, I highly recommend Anthoulla of Jones and Chapman to anyone looking for a reliable and attentive property manager. My experience has been nothing short of excellent, and I am grateful for her support throughout the process Thank you

HMAN · 16 April 2025

★★★★★ 5/5

Google

I’ve recently sold my property with the help of Jones & Chapman. The professionalism held by the team was reassuring. We had the pleasure of having Anthoulla as our sales progression manager. Having never sold a property prior to this experience, we were worried at what to expect. Anthoulla handled our complex case with care, clear and concise communication consistently throughout was provided. Anthoulla reassured myself and my partner and consistently managed our expectations expertly! What a treasure to the branch Anthoulla is. Would highly recommend working with the team and if any future sellers / buyers have the pleasure to deal with Anthoulla, they hit the jackpot!

Bee · 13 April 2025

★★★★★ 5/5

Google

I used Jones & Chapman initially for the purchase of my flat 3 years ago, and their mortgage advisory service both for the initial mortgage and renewal. For my initial purchase, Michelle was able to take down details for the sort of property I was looking for to find a good match for me (so good I ended up putting down an offer on the only property I viewed and have been so happy there!). She was incredible proactive and easy to contact and made the process much less stressful. For my initial mortgage, Megan was absolutely brilliant and explained everything in terms I could understand to ensure I got the best deal for me. She was understanding and collated all the relevant information quickly and efficiently. For my renewal, Jason has been brilliant at exploring multiple different options to help us with financial planning for the next few years. Despite NHS contracts being a bit challenging and all over the place, he was very adaptable and knowledgeable about the challenges they posed and how to work with them. He was able to give us a good idea of what to expect and what the benefits/costs associated with different approaches would be and explained them well to non-experts in the field. I felt well informed through the whole process and he was very approachable and easy to contact. I would recommend their services and will be continuing to use them for further mortgage planning/renewal and hopefully for property sale when we eventually plan to move on from our lovely home.

Rebecca · 25 March 2025

★★★★★ 5/5

Google

Would definitely use Jones and Chapman again. Service was top notch and thorough. Thanks to the team especially Michelle who went above an beyond to organise everything for us and seen it though to the end. Great communication and very transparent.

Angie · 16 February 2026

★★★★★ 5/5

Google

Kai at Jones & Chapman Allerton was really helpful when I enquired about a property. He was professional, easy to talk to and made sure I understood everything before ending the call. Great service.

Owen · 2 April 2026

★★★★★ 1/5

Google

Had a terrible experience trying to sell my property through Jones & Chapman. It seemed like every time I contacted them I spoke to someone different. Communication was slow, and mistakes were made. We got an offer and had to cancel a viewing that had been booked in. When we got the offer, I asked them to cancel the viewing and they said they would. I then phoned the day before the viewing and was told it had been cancelled. Well, the person showed up for a viewing the next day and I had to turn them away - nobody had contacted them. We'd tell info to one person, and then someone different would reach out who had no idea what we'd spoken about on the phone - either they weren't checking our file or nobody was updating our file as we went. Would not go with them again.

Hannah · 16 March 2026

★★★★★ 1/5

Google

I have had a very disappointing experience with this estate agent while they were managing my btl property. For the past seven months, I have been trying to terminate my contract with them, and despite repeated assurances, they still have not completed the process. Throughout this time, I have had to send multiple emails, make several phone calls, and even visit their office in person on more than one occasion. Each time I was told the matter would be resolved, yet nothing has been done. The lack of communication, follow‑through, and professionalism has been extremely frustrating. Based on my experience, I cannot recommend them for property management.

Anita · 16 March 2026

★★★★★ 5/5

Google

Recently went through the re-mortgage process with Jason, he was extremely attentive and knowledgeable, providing us with all the necessary information we required to make a well informed decision. He explained everything about what was to come, how the lenders create estimates and made sure we knew what was going on at each step. Couldn't fault him and the team he works with.

Chris · 16 April 2025