Trusted Agent profile · Liverpool
★★★★★
420 reviews across 2 platforms
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Jones and Chapman Lettings's office in Liverpool, at 36 Allerton Road, is rated 3.7 out of 5 across 420 reviews on two platforms, including 349 Google reviews rated 4.1.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant service from Jess who was so lovely and helpful! Sold my house very fast & was very good at communicating thanks again x x
Thank you so much for your kind words! It was our pleasure to work with you and we're thrilled to hear that you had a great experience with our team. Congratulations on the speedy sale of your house! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAbsolutley extortionate
Absolutley extortionate. Over £3,000 in fees and the staff are of zero help. You get a "progression officer" who is always weeks behind and expects you to update them. Save your money! You do the work anyways. They just collect at the end.
1/5
TrustpilotAbsolutely horrendous from the word Go.
Absolutely horrendous from the word Go. I am a tenant in Private Housing and have lived here 7 years (with numerous different estate agents along the way). Besides somewhat slow service from the previous Estate agents there has never been a problem when my Landlord switched. Now however they took over as Estate agents midway though December where I had already paid my rent to the previous Estate agents at the beginning of the month. They are demanding payment for December and also decided to increase the December rent (Which is illegal, go to Gov.uk and check rent increases, they must give you a month notice before a rent increase if you are on a rolling monthly contract) and now, having paid them January's rent they are claiming they cannot trace the payment, even though I have sent them numerous emails with proof from my bank statements. They now claim I am in arrears by 2 months at the higher rate... Absolute Cowboys. There should be a minus 5 star on trustpilot for jokers like this company. I am not going to pay 4 months rent for the 2 months I have paid for. They should be banned from trading completely.
4/5
GoogleJones and Chapman have been very helpful throughout a very long process. I was in contact with a lovely woman called Anthoulla who was a great help, very patient and in constant contact when things went wrong which felt frequently in this experience.
Hello Joe, Thank you for taking the time to share your experience with us. We're delighted to hear that Anthoulla was able to assist you and provide support throughout the process. If there's anything more we can do for you, please feel free to reach out. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotThe person whom dealt with the sale of…
The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..
1/5
GoogleHad a bad experience with Michelle. Do not use this company to buy or sell your property. Useless at communicating and unprofessional
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleA Big shout out for Megan Davies at Jones Chapman in Allerton. She's just back from maternity leave and on the case from the start. Discussed mortgages Monday, Decided to get the mortgage organised with Megan Tuesday, decision in principle Wednesday, and mortgage application filed on Thursday. Brilliant
Thank you for taking the time to leave us this tremendous 5* review Andrew. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThe worst experience
The worst experience Have just bought a house and am absolutely appalled with the service received from Jones and Chapman Moreton & Greasby. Unprofessional, rude and miserable staff. Have had to take this complaint to a Solicitors because they just didn't care about the severity of the inconvenience caused on handover day. Would now never sell a house with them nor would I want to purchase one up for sale with them.
5/5
GoogleMe and my partner were first time buyers and Jason really streamlined the mortgage application process for us after initially being clueless. He gave us brilliant advice and secured us a good mortgage whilst also answering every question in great detail. We highly recommend them for efficient and reliable mortgage support!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleWe have worked with Nicola Vaughan (Lettings Manager) at Jones & Chapman now for many years. They manage a number of properties for us in Liverpool. Nicola and her team are always professional, efficient and provide a good level of service. We look forward to working with and building upon our business relationship for the foreseeable future. Kind regards Capital Finance & Investment Management Ltd
Thank you Alex for taking time to review our service. We're glad that you feel the service is always professional and efficient. It’s been a pleasure dealing with you and your properties over the last few years.
5/5
GoogleGreat experience getting our mortgage with Jason Jones from start to finish. Always very helpful with clear communication. No question was too small (or stupid!) and he helped explain us through the whole process and find a great monthly price!
Thank you so much for the fantastic review! We are thrilled to know that you had a great experience with Jason Jones during your mortgage process. We strive to provide clear communication and reliable assistance to all our clients. Your satisfaction is our priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Jones and Chapman in Allerton, John came to my property and valued it with a great attitude being enthusiastic about selling and also finding my next home He explained the process throughout making me feel confident that Jones and Chapman were the agent for me.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs first time buyers we were completely unknowledgeable about the process heading in, our advisor was Jason who made everything easy to understand on both the mortgage and the protection insurance side. My wife and I highly recommend both Jason and J&C for anyone navigating the process for the first time.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Dan! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank Jones & Chapman for their professionalism throughout the process of selling my property. I particularly wish to extend gratitude to Ann for her dedication and efficiency. Ann is a dedicated member of staff who kept me informed throughout the process and relayed information in a courteous effective manner. I very much appreciate all her support and assistance. I would highly recommend Jones & Chapman to anyone wishing to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat Estate Agents. Friendly team, hassle free and prompt. James and the team at Jones and Chapman were absolutely fantastic. I rang James about 3 weeks ago to find a tenant for my property. He immediately met me at the property and prior to meeting me he had already booked some viewings. He promised me that within 4 weeks he would have a tenant moving into the property. He kept his word and within 3 weeks my new tenants have moved into the property. I would highly recommend for landlords to use Jones and Chapmans for any future lettings. Thank you James and the team for all your help.
5/5
TrustpilotClaire and the team at Little Sutton…
Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton
1/5
GoogleSpoke to Olivia regarding a property to rent. Found her very rude and judgemental. I hope you guys get regular customer service training.
Hello Jess, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJust got the keys for our new home. Anthoulla has been brilliant, always there at the end of the phone, getting answers to our questions. Thank you Anthoulla, Kostas and Jones and Chapman. Highly recommended
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Jones Chapman especially Ann who has been very pleasant to deal with through out the process of selling my property. All staff have been efficient and a pleasure.
Thank you for your fantastic 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally couldn't fault Anne, as soon as she was informed so where we. The best communication we had. Thank you Anne and for all your help. Great customer service. God bless!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDissapointed
Just sold my house with Jones and Chapman. I would say the only person who was helpful was Carol from the Allerton Road branch .My experience with the sales progresser was not a good one , I was told off like a naughty school girl if I ever called up to ask for updates. I told them how I felt and that I am paying them for a service, that's when they got nicer as it was coming to the end and don't want a bad review. There is also a lady by the name of Karon, she was the one who hounded me to choose Jones & Chapman , once I agreed she told me I shouldn't be calling her for help and passed me on , said she was very busy, then vanished!. I am a nurse and I am very busy too. I will never use this estate agents again , nor recommend you to anyone. Thanks again to Carol for your help when I needed it. Maria.
5/5
GoogleI'd just like to say a huge thank you to J&C for getting everything in place and their professionalism over the last few months, very well organised office and always kept in the loop by Lauren and especially by Ann in the sales team, you can put your trust and faith in them to help you move forward with your sale. Thanks Ann for your patience and excellent deliberation in all of this, much appreciated, Richy
5/5
GoogleVery efficient service from start to completion. Valuation was thorough and the service they would provide was thoroughly explained. Sale was achieved very quickly. We were assigned a contact person who monitored everything and kept us well informed as well as access to the progress being made on line. I can not thank Anne enough for answering what might have seemed mundane questions in a patient and understanding manner. Nothing was too much trouble, Thank you.PositiveProfessionalism
5/5
GoogleI have used Megan Davies for my recent mortgage application and she has been extremely knowledgeable and helpful throughout, keeping me informed throughout the whole process. Thank you, Megan for all of your help and guidance throughout.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
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