Jones and Chapman Lettings Liverpool reviews

★★★★★ 5/5

Google

Jones and Chapman provided exceptional service throughout the entire process of purchasing our property. Especially Anthoulla, who went above and beyond to make this transitional period much smoother for my partner and me.

RYAN · 16 April 2025

★★★★★ 5/5

Google

I recently purchased my first home from Jones and Chapman and can't recommend them highly enough. They were helpful, communicative and attentive right from the very start. Special shoutout to Ann on the sales progression team, who was amazing. She took the time to explain every step of the process to me as a first time buyer, and was so incredibly kind and helpful.

Sophie · 29 October 2023

★★★★★ 2/5

Google

Never ever ever pick up the phone - Been trying to organise multiple viewings for a BTL i am interested in and cannot get through to them - tried Rightmove enquiries and leaving voicemails, must have tired 20 times over a few days!

Collby · 13 April 2026

★★★★★ 1/5

Google

Have asked multiple times to remove listing from their website due to their poor service. A number of viewings have been arranged without my consent but I've had emails with 'confirmation of viewing' Even when responding to every email telling them I don't wish to sell and haven't agreed to the viewing, they still don't cancel. The worst service I've had from an estate agent. Don't want to buy or sell through them Previously had property up with another estate agent but had a couple of no shows so changed over to Jones & Chapman within the cooling off period. Hardly any viewings and one of the buyers who had views through he Previous agent said it took 7 calls to Jones & Chapman to arrange a viewing Never again

Eve · 16 April 2025

★★★★★ 1/5

Google

It's been over two weeks since I reported that the toilet is blocked, the boiler isn't working, the bathroom has a broken leaking tap and the heating isn't working. I was assured multiple times that these issues would be addressed promptly, yet no action has been taken. Even after paying £1600 to this house not a single day I stayed there because it stinks and heater doesn’t work so I had to use the washroom in costa and other restaurants and had to stay in the hotel, now I can’t even afford that, I even took 3 days off work to accommodate the promised repair visits, resulting in a significant loss of income for me. It is incredibly frustrating to feel that my time has been wasted and that my concerns have been disregarded. When I tried to contact the head office, they directed me to the local branch, who then directed me to the maintenance team. The maintenance team promised to fix it later in the evening, but never showed up and did not respond. I did everything I could on my end. Their consistent reassurances have turned out to be empty promises, and I feel misled and let down. As a tenant, I expect timely communication and effective resolutions to such pressing issues. Unfortunately, my experience thus far has been far from satisfactory. Now who is going to help me ????

Nazeeka · 16 April 2025

★★★★★ 1/5

Google

I organised a viewing with them at emismore road today which I travelled 3 hours for but they sadly cancelled the appointment an hour before all of a sudden they can’t make the appointment now not surprised the properties been up for sale for 5 months doing things like that there was people in there office answering phones so they should of sent someone else out my advise would be to use a better agent as they didn’t seem to bothered that they cancelled my appointment either I won’t waste my time with this useless company again very disappointed

Chris · 16 April 2025

★★★★★ 5/5

Google

Jason is the man, he helped me with my buy to let mortgage and I’ll use him for my whole portfolio now, great advice and found smart ways to save money 10/10

Declan · 16 April 2025

★★★★★ 5/5

Google

Super efficient and easy to deal with. Anthoulla and the gang are the best around. Couldn’t recommend them highly enough!!

Adam · 20 September 2026

★★★★★ 5/5

Google

Thank you to Andrea and the team at the Allerton branch for their great service and help. I recently purchased a property for the first time and the team were excellent!

Dominic · 16 April 2025

★★★★★ 1/5

Google

A woman from sales team called me after I left message about request viewing. She's not bother to advice what's address, only urge my information without patience, how come a sales team members can be so rude to the new customer? She hang up my phone without reason! No professional manner, don't waste time with this agent, they don't know how to train their staff polite to deal with new enquiries

Anna · 16 July 2025

★★★★★ 5/5

Google

I had a great experience with this estate agent. The staff were approachable, knowledgeable and genuinely cared about helping me. They kept me updated at every stage and were always quick to respond to any questions. A smooth and stress-free process from beginning to end, highly recommended.

John · 16 February 2026

★★★★★ 1/5

Trustpilot

PLEASE DON'T USE THEM. RUBBISH

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Steve · 12 February 2026

★★★★★ 1/5

Google

They came out to value my property, but I chose to use an alternative agent. They now harass me every couple of months despite making it clear I am not interested in working with them.

Bobby · 11 May 2026

★★★★★ 5/5

Google

Thank you Jason Jones at Jones & Chapman for your help with our administrative procedures. Appreciated!

Marcello · 16 August 2025

★★★★★ 5/5

Google

Had a really good experience speaking with Kai at Jones & Chapman Allerton. He was friendly, professional and took the time to answer all my questions about a property I was interested in. Made the whole process feel easy.

David · 26 March 2026

★★★★★ 5/5

Google

Jason was an excellent mortgage advisor, extremely helpful throughout every stage of the process.

Matthew · 19 August 2025

★★★★★ 5/5

Google

I was looking for a property in the Liverpool area to rent and spoke to a gentleman called Kai. He was professional and respectable. He assisted me in looking for a property.

Mason · 11 May 2026

★★★★★ 5/5

Google

Excellent service from Jess so far, very helpful Ken Buckley

Kenneth · 4 October 2026

★★★★★ 5/5

Google

Had a really pleasant experience with Jessica from jones and chapman when purchasing a property, she was very helpful all throughout the process and went out of her way a couple of times to help me. Would highly recommend jones and chapman

Gillian · 4 October 2026

★★★★★ 5/5

Google

We worked with Jason Jones to secure our mortgage. As first time buyers, Jason was super helpful and communicative throughout the process. Great experience.

Georgia · 16 April 2025

★★★★★ 5/5

Google

Rebecca has been an absolute star in helping me over the past year and a half! She helped me every step of the way with both of my offers and after an unfortunate experience with the first property she was helped with the house we have just completed one Cannot recommend her enough!

Richard · 28 December 2023

★★★★★ 3/5

Google

Nicola is a credit to Jones and Chapman as she went out of her way to assist me with my move. However through the process I have been promised the premises would be cleaned and grass cut as well as a few other issues I have reported and almost a month on I am still waiting and have had no contact. As well as this I had spoken to Alex prior to the move for updates and experienced poor customer service and quite abrupt and rude. Not understanding of my situation at all

Emma · 25 August 2020

★★★★★ 5/5

Trustpilot

Absolutely superb service

The team at Jones & Chapman Allerton are fantastic. I would not hesitate in recommending them to anyone buying/ selling a house. Always helpful, thorough, professional and compassionate. Thank you all so much for being first class. Kath S 👍

Elizabeth · 7 October 2026

★★★★★ 1/5

Trustpilot

Had my house up for sale with another…

Had my house up for sale with another Estate agent, Jones & Chapman phoned me week upon week trying to take over the services of selling my property. When my 8 week contract ended with my existing Estate agent, I decided I would come over to Jones & Chapman based on their claims that they had "people queing up to buy in the area" and nationwide databases of people all waiting to move into the area" That was October 2023. I cannot stress how utterly disappointed and dissatisfied I am with the lack of viewings and servces I have received..so far I have had 3 bookings since October and none of them have showed up. Where have all the people they claimed were going to buy my property gone?.. they probably never existed in the first place, and when you inform them that their booking was a no show, nobody seems to care. Half of the time when you try and contact Jones & Chapman you can't get through, and if you are lucky enough to speak to somebody, you are told that somebody will phone you back...but they never do. I would not use this estate agent. Avoid at all cost.

KATHY · 18 February 2024