Jones and Chapman Lettings Liverpool reviews

★★★★★ 5/5

Google

I recently had a great experience with jones and chapman , allerton road while searching for a rental property. From the very beginning, the team was responsive, organised, and genuinely committed to helping me find the right place. I would highly recommend this estate agency to anyone looking to rent, and I’m especially grateful for Kai’s support and professionalism.

Bella · 11 May 2026

★★★★★ 1/5

Google

I had a very disappointing experience regarding the return of my deposit, it's been 3 weeks and yet I still haven't received the funds. Despite multiple follow ups, there seems to be a lack of accountability with responsibilities being passed on from one team to another, failing to handle the standard transaction within the legal 10 day limit. It is very disappointing that the company allows such a lack of professionalism and care for handling tenant finances. Hope the management reviews this seriously and improves the way the deposits are getting handled.

Irena · 27 October 2025

★★★★★ 5/5

Trustpilot

Excellent service from the Greasby office.

Shaun gave me a fair appraisal of my property, not a flattering one. He was spot on as to how to present the property because it required considerable updating. He knew the sort of purchaser that the property would attract. His pricing advice was excellent. Meanwhile Kristy chased up solicitors who had gone to sleep on the conveyancing. I would definitely use them again if the need arose.

Paul · 23 September 2026

★★★★★ 5/5

Google

Worked with Jason to gain mortgage. Mortgage was approved in 0 working days. From making DiP, to viewing properties, putting in offers, making a mortgage application, organising solicitor, surveyor and insurances, Jason has been very helpful, proactive and supportive. No question has been too stupid.

Katie · 16 May 2025

★★★★★ 5/5

Google

I recently sold my house using this estate agent and I can’t thank them enough for their professionalism, knowledge and compassion. I was a very nervous seller due to a buyer withdrawing from the purchase of my property prior to my contract with Jones and Chapman, and the staff here took this into consideration and were very supportive. The sale was seamless, I would highly recommend this agent. Special thanks to Carol for her reassurance, Dave for his valuation expertise, Kostas, Michelle and Jess for their dedication to setting up viewings and to Nicky and Noeleen in the admin department for their great write up about my house.

CLARE · 29 September 2023

★★★★★ 5/5

Google

Rebecca looked after us from early this year organising our remortgage which then coincided with our housemove which would have been complicated had it not been for Rebecca’s knowledge and excellent communication with mortgage company and ourselves Sequence have always been great for all kinds of mortgage and financial services We have used them now for 5/6 years and will continue to do so for all our future remortgages Thanks Rebecca for making a daunting journey less stressful 5*

Donna · 29 September 2023

★★★★★ 1/5

Trustpilot

Agent lied to get commission

I started the process of buying a property and was using Jones and Chapman as a Mortgage Broker. They charge a lot more than other people (£600 +£99 admin fee) but felt it was worthwhile as they were knowledgeable and it was my first time buying. The agent did liaise with the estate agent I was putting in an offer for but didn't really negotiate on my behalf, just went in with the asking price - which I certainly could have done myself and probably cost me more money. It came to locking in the mortgage after the offer was accepted and I was about to go into the office when the agent began to tell me everything else I needed, which was life insurance and income protection. When I said I will source these myself when needed (lets not forget my mortgage wasn't even secured at this time let alone had the keys) I was told 'you need a broker for these'. Which is 100% not the truth. I have had these before so I knew I was being lied to. Knowing this my trust in them had gone and it was clear this was where they tried to make some commission - as if the £700 they were making from being my broker wasn't enough. As a person with no dependents I politely declined life insurance and said this was something id explore further down the line, I was then told word for word 'sure, just die and leave all of your debt to your family.' Absolutely disgusting way to try and guilt someone into buying something that isn't required when purchasing a home so they can get your commission. As a first time buyer this felt like I was being taken advantage of. I cancelled my next meeting with them and never heard back. You are literally a walking money sign to these agents. Go to a local broker who you feel you can trust

Laura · 21 March 2025

★★★★★ 5/5

Google

Anthoulla Kattou was the Sales Progression Manager for the seller of a house that we recently purchased. Actions she took during the process were instrumental in making the purchase a success. She was responsive to queries and concerns we had that involved our requirements, conditions and timeframe. As our deadline approached, she clearly did everything in her power to make the transaction possible. We would not hesitate to recommend her, and her performance reflects very well upon Jones and Chapman.

B · 25 August 2023

★★★★★ 1/5

Trustpilot

Awful service

Awful service Extremely poor service from start to finish. We used the Allerton Road branch they do not answer the phone, respond to emails or give any feedback. They overvalued the property, so much so, that they asked us to reduce the sale price by £40,000 within 10 days of it being on the market. They set a fixed fee ( no mention of VAT) on original property value therefore receiving £700 more than they should have. We exchanged and completed in May 26 and communicated with our buyer directly as Jones and Chapman did not bother to contact us. Please do not use them.

Francis · 3 June 2026

★★★★★ 5/5

Google

Everyone was great! Viewing, bidding and buying went really well. Carol kept me updated and was more useful than my solicitor (didn't get my solicitor through the agency). Really happy with Jones and Chapman and will use them if I ever sell my property.

Emma · 16 April 2025

★★★★★ 1/5

Trustpilot

Think Twice

Here's a review you can use: I am extremely disappointed with Sequence Letting Agency (Jones & Chapman letting subsidiary). Since moving into the property, I have faced numerous issues including dampness, poor heating, and low water pressure. These problems were first reported in November 2024, but despite my repeated attempts to get them resolved, the issues still persist due to their unprofessional and untimely responses. The property has become uninhabitable, and I have had to serve notice on the lease. However, Sequence is now demanding that I pay all bills until they find a new tenant, despite the 12-month contract. This is completely unacceptable. I strongly advise against putting your trust in Sequence. Their poor communication and lack of professionalism have made this experience incredibly frustrating.

Anonymous · 12 February 2025

★★★★★ 5/5

Google

Had a very positive and smooth experience. Jake was very helpful and polite. He also called to let me know that his colleague would be a little late to the viewing when I viewed the property and I appreciated the communication. Thanks!

Ellie · 16 April 2025

★★★★★ 1/5

Google

called to book a viewing, was very rude and told me to email Emailed and got no response, followed up via email, still no response. called again and was told no one was availble to book a viewing - all across the space of 2 months. Called again about the same property and was told it's sale agreed (If I was the landlord I'd be mortified with this service, especially if it was sold under asking...)

Adam · 15 September 2025

★★★★★ 4/5

Google

We are very glad that everything went smoothly if, from our point of view, slowly. Anthoulla responded quickly to any emails or phone calls we sent and we found her very helpful. As relative novices at selling a property we would, however, have appreciated being kept more frequently informed of any progress (or otherwise) as the weeks passed, so that we didn't feel quite so unsure. Thank you!

Jacq · 26 November 2025

★★★★★ 5/5

Google

Just received oir keys to our next forever home so happy with the service we had from Jones Chapman Allerton Road Liverpool. The staff are so friendly and efficient! Special thanks to Charlotte and Anthoulla. Highly recommend you guys. Vivian Fitzpatrick

Vivian · 16 April 2025

★★★★★ 5/5

Google

Jason was really helpful in securing us a mortgage deal that worked for us. Kept us informed throughout the process so we always knew what stage we were at!

Naomi · 19 August 2025

★★★★★ 5/5

Google

Jones and chapman have been an incredible estate agency to work with. Special thanks to Charlotte who was always there for a quick call to help make our journey with selling and buying as easy as possible. Would 100% recommend.

Beth · 16 April 2025

★★★★★ 5/5

Google

Great experience and amazing contact throughout the whole process from both Jess and Anthoulla. Made the process a lot easier for myself and my family

Sophie · 6 October 2026

★★★★★ 1/5

Google

Listed my property with them and was very disappointed with the communication from them. Had over 20 viewings and think I received 2/3 feedback calls from them. Try your self phoning up !! Never answer phone or return any calls terrible service glad to give it to another estate agent ...

Nick · 26 March 2026

★★★★★ 5/5

Google

Jason was very helpful with our Mortage, answering all our questions and helping us prepare for whatever the lenders may require. Really appreciated his efforts specifically when chasing 3rd parties.

Chicken · 16 July 2025

★★★★★ 1/5

Google

Absolutely appalling service! Had a scheduled viewing for the property “Moor Court” at 1:15pm. In my wife’s name we booked, waited until 1:30pm, no one showed up. Tried calling multiple times, no answer. When someone finally picked up, they casually said the property was already let this morning and our appointment was cancelled, without bothering to inform us! Claimed they had sent a text, but of course, nothing received. Total lack of professionalism and communication. Complete waste of time. Avoid this agency at all costs!

Dhibin · 24 May 2025

★★★★★ 1/5

Google

I’ve been trying to reach someone for a week every day, calling and emailing to try purchase a house being advertised. I’m putting this in hopes someone will actually respond to my multiple reach out attempts, a bit concerning it’s proven so hard to respond to a potential customer.

Daniel · 16 March 2026

★★★★★ 5/5

Google

Would like to thank Anthoulla specially for her hard work and assistance. She went beyond her responsibilities and without her support we couldn’t complete. Thanks to Jones and Chapman team, Jess and Andrea also.

Shayan · 16 April 2025

★★★★★ 5/5

Google

I really appreciate your service. They’ve been really grateful very professional. Right place to buy house or rent a house 🏠 all the stuff being very helpful …

Jwan · 11 August 2026