Every review we hold for the Melksham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHigh Praise for Chase Buchanan’s Lettings Service in Bristol
I have nothing but praise for the service provided by Laura and Grace in the ‘Downend’ office. Whenever a tenant in any of my flats gives notice, I quickly contact Laura to find high quality replacement tenants as her track record in this area, as experienced over several years, is impressive.
John · 16 November 2025
Agent replied · 22 November 2025
Thank you, John! We're thrilled to hear about your positive experience with Laura and Grace. Their dedication to finding quality tenants truly makes a difference. We appreciate your trust in us and look forward to continuing to support you in the future!
★★★★★ 5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from the start to finish. I would recommend. I am first time buyer and Kris is very helpful to me and amazing service. Chase Buchanan Sales & Lettings - Hampton Hill. I give five stars 🌟 thanks Kris and all staff 👍🏻
Rama · 29 February 2024
Agent replied · 23 November 2024
Hi Rama, congratulations on the purchase of your first property, Kris and the rest of the team will be thrilled to see this review. Wishing you all the best in your new home!
★★★★★ 5/5
Trustpilot5* Service from Daniel Johns
I can't recommend Daniel Johns at Chase Buchanan, Richmond, enough! He supported us through a very complicated sale of a leasehold flat and made sure the buyers stayed engaged throughout the process.
Trudi · 16 December 2024
Agent replied · 6 February 2025
Hi Trudi, thank you for taking the time to write a great review and sharing your experience with Daniel. We are so glad he supported you through a complicated sale. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotThe Teddington team are brilliant
The Teddington team are brilliant. The support and transparency you get from Adele and the team is next to none. They’re willing to work with you and share advice in the most non estate agency way! In an increasingly tough sales market, they got me a buyer with seeming ease. Thank you, highly recommend your service
Clare · 15 September 2023
Agent replied · 23 November 2024
Hi Clare, thank you for sharing your positive experience with the team, especially Adele. Please feel free to reach out again if you need anything. Best wishes!
★★★★★ 5/5
TrustpilotAlex and the team were professional…
Alex and the team were professional throughout our sell and provided regular updates which in return gave us comfort.We would recommend Chase Buchanan to anyone who is buying or selling their property.
Matt · 10 December 2024
Agent replied · 6 February 2025
Hi Matt, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat Service from Conrad in the Isleworth Branch
Amazing.Put my 2 bed property live and within 48 hours I got called up as they had received a fantastic offer and over asking! Can’t be happier with the information and service given from the chaps over at Isleworth, big thank you to Conrad for all the help.
Connor · 8 March 2024
Agent replied · 23 November 2024
Hi Connor, thank you for taking the time to leave a review for Conrad and the Isleworth team. We were delighted to have got you an offer for your property over asking price. Please feel free to get in touch if you need anything further.
★★★★★ 5/5
TrustpilotVery Professional & Friendly
Very professional service and we were kept updated for throughout the buying process. Adele was very friendly and a pleasure to work with. I would definitely consider Chase Buchanan in future if we decide to move again.
Kevin · 21 October 2025
★★★★★ 5/5
TrustpilotAiden Lynch was amazing from start to finish!
Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!
Elliot · 29 February 2024
Agent replied · 23 November 2024
Hi Elliot, thank you for sharing your experience. We're thrilled to hear that Aiden and the team were able to generate multiple offers for your property. Please do not hesitate to get back in touch if you need anything else.
★★★★★ 1/5
TrustpilotHarassment
Emailed them once about a flat 1 month ago on Zoopla. Since then, I have been phoned relentlessly. I have called them, emailed them and told them that this is harassment, that they need to delete my phone number and I do not want to be phoned. I am distressed as I am still getting phone calls by them weekly. By law, this is the definition of harassment. I should know, because I'm a solicitor. I have run out of options, therefore I'm writing this review. I don't know what else to do, if this continues I have to report them to the police.
Yasmine · 27 November 2024
Agent replied · 6 February 2025
Hi Yasmine, we are sorry you have had to leave this review. We understand this can be distressing. You should soon receive an email from Trustpilot requesting some more information so we can look into this further. Thank you.
★★★★★ 5/5
TrustpilotFantastic service
Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.
Ben · 26 November 2024
Agent replied · 6 February 2025
Hi Ben, thank you for the great review. We are so glad you can rely on our team of Agents to get the job done. We appreciate the support and are always here to help, should you need it. Best wishes.
★★★★★ 5/5
TrustpilotHonest and with Integrity
Stephen and the team where honest, hard working and had great attention to detail they were a pleasure to work with genuinely superb with producing marketing material.
S · 4 February 2025
Agent replied · 6 February 2025
Good afternoon, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotJohn was amazing and helped me through…
John was amazing and helped me through the process of selling my house. His team are top notch too and always there to help. I would highly recommend using this estate agent. Others out there are not as good.
Vivien · 7 August 2024
Agent replied · 23 November 2024
Hi Vivien, thank you for sharing your experience with John and congratulations on the sale of your home. We're delighted to have assisted you throughout the process. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotWonderful team
Thank You Steve Crane for your longterm term excellent support in selling my Mother’s home in East Twickenham. You guide and lead a most excellent team with David Casey and Alessandro. Top team.Many thanksMarc & Kim Mortiboys
Marc · 6 August 2024
Agent replied · 23 November 2024
Hi Marc and Kim, thank you for taking the time to leave a review for Steve and the team. We're happy to hear that everything went well with the sale of your mother's property and you felt fully supported. Please do let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotWonderful
Hi, after speaking with Nathan, he was determined to help me and my partner find a property to rent out soon as we have been looking for a while without any luck. He was very kind and professional and had given me much hope we’d find our dream home. Thank you Nathan
Safia · 29 September 2023
Agent replied · 23 November 2024
Hi Safia, thank you for your feedback. We're happy to read that Nathan provided excellent service and helped reignite your hope of finding a dream home. Please let us know if you need help in the future!
★★★★★ 5/5
TrustpilotTwickenham lettings team always on hand to help
The Twickenham lettings team made our move in process very smooth and easy. A big thank you to Louis, Roman and Nathan for all their hard work. We will definitely be using chase again if we ever need rentals in the area again !
Omar · 19 March 2024
Agent replied · 23 November 2024
Hi Omar, thank you for your review. We're delighted to hear that your move in went smoothly and that Louis, Roman, Nathan and the team helped you throughout the process. Should you need anything in the future, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Chase Buchanan rented a property with them for eight and a half years was surprised at how quickly any maintenance issues were dealt with.Big thank you to Lianna who looked after me.👍👍👍
David · 1 July 2024
Agent replied · 23 November 2024
Hi David, thanks for taking the time to leave a review for Lianna and the team. We're happy to hear that you have rented with us for a number of years and any maintenance issues were sorted promptly. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotBijou Paticheur
Bijou Paticheur made renting via Chase Buchanan a really good experience. Bijou was helpful, polite, efficient and understanding. If there were any problems, Bijou made sure that these were solved quickly.
CAROLINE · 10 October 2024
Agent replied · 23 November 2024
Hi Caroline, thank you for sharing your experience with Bijou. We're thrilled to hear that you had such a positive time renting with us. If you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotFriendly and helpful
The staff are so friendly and helpful. They guide us well throughout the process. Everything was on point and well executed including follow up emails and phone calls.Special Thanks to Pippa.
Mr · 8 October 2024
Agent replied · 23 November 2024
Hi Mr Susmiran, thank you for taking the time to leave a review for Pippa and the team. We're delighted to hear that everything went smoothly. Should you need anything else, please do get back in touch.
★★★★★ 5/5
TrustpilotProactive friendly service
It's a pleasure to work with Georgina Claiden. She always responds to me on a prompt basis. Georgina's feedback is proactive and informative. I appreciate her friendly service.
Mike · 13 April 2026
Agent replied · 22 May 2026
Thank you, Mike! We're thrilled to hear about your positive experience with Georgina. Her dedication to providing prompt and informative service truly sets us apart. We appreciate your kind words and look forward to continuing to assist you!
★★★★★ 1/5
TrustpilotI would give no stars if I could
I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Balint · 19 September 2024
Agent replied · 23 November 2024
Hi Balint, we’re sorry to see you have left this review. After looking into this further, we can see that the team got in touch with you end of last week to provide an update. Whilst we take responsibility for the return of funds, we do advise tenants to cancel any standing orders set up on their side. With regards to the deposit, we know that you were in negotiation with the landlord on deductions and this was resolved on the 4th September. The remainder of the payment has now been sent to you, so we’re happy that this is now resolved. Should you have any other questions, please do not hesitate to reach out to us, we’ll be happy to help.
★★★★★ 5/5
TrustpilotSelling a quirky house
My house was a bit quirky (3 floors, no garden, leasehold, within a private estate). Adele took the time to understand the house and it’s strengths, and knew the estate and surrounding area so was able to put a strong set of messaging together and brought this, together with a really positive approach to showing the house. Whilst it took a couple f months to sell, I suspect that with a less prepared and positive agent, it would have taken a lot longer. She followed through on the sales progression, which has been almost painless across a chain of 4, with completion date now agreed.
Julie · 18 September 2024
Agent replied · 23 November 2024
Hi Julie, thank you for your feedback and congratulations on the sale of your property. We were delighted to have helped throughout the process and we'll be sure to pass your compliments on to Adele. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotExtremely sensible and straightforward estate agent.
I bought a property through Kristian Fitchett at the Twickenham branch. He also showed me around other properties. He is sensible, straightforward and a pleasure to deal with. What a breath of fresh air!
Kate · 21 February 2026
Agent replied · 20 March 2026
Thank you, Kate, for your fantastic review! We're thrilled to hear about your positive experience with Kristian. Our team aims to provide genuine and enjoyable service, and it's great to know we hit the mark. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotReally supporting throughout the whole…
Really supporting throughout the whole buying process. Gemma was really quick to respond to all queries and made me feel really supported.
Elle · 8 February 2025
Agent replied · 13 February 2025
Hi Elle, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotResults that speak for themselves
Friendly, efficient and effective. Lots of viewings, choice of offers around asking price, and good progress chasing thoroughout. Particular shout out to Adele, Anna and Kris for all their help.
Derek · 16 October 2024
Agent replied · 23 November 2024
Hi Derek, thanks for your kind review. We're happy to hear that you received multiple offers and Adele, Anna and Kris were on hand throughout the process. Best wishes for the future!
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