Every review we hold for the Melksham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Professional service
The service was excellent and very professional. The team knew their local market and efficiently found an ideal tenant. They undertook the referencing and all administration professionally, keeping me fully informed at all stages. Thoroughly recommend
Peter · 3 February 2026
Agent replied · 20 March 2026
Thank you, Peter! We’re thrilled to hear you had such a positive experience with our team. Our goal is to provide top-notch service and support throughout the process. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotExcellent Support Throughout the Renewal
I had a very positive experience working with Alicia Witts during the renewal of my tenancy agreement. She was professional, efficient, and highly responsive throughout the entire process.
Igor · 9 April 2026
Agent replied · 22 May 2026
Thank you, Igor, for your fantastic feedback! We're thrilled to hear about your positive experience with Alicia. Her dedication to providing clear and efficient support is truly commendable. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotI cannot thank Stephen enough!
I cannot thank Stephen enough. He has been fantastic through a tricky sale and went above and beyond - super communication, understanding and knowledge of the sale throughout!
Gemma · 13 November 2024
Agent replied · 6 February 2025
Hi Gemma, thank you for the great review. Stephen will be thrilled by the kind words. Wishing you all the best.
★★★★★ 5/5
Trustpilotfirst time buyers- St Margaret's
We were first time buyers in the St Margaret's area of East Twickenham and bought our flat through Alessandro. From the start he respected our brief, didn't waste our time with properties beyond our price point and worked hard to broker the sale. At the time of exchange he was on holiday and his colleagues in the office stepped in and worked equally as hard on his behalf. We would go back to Chase Buchanan St Margaret's in a heartbeat should we chose to move again in the future. Thanks guys! Sarah & Stuart.
Sarah · 8 September 2024
Agent replied · 23 November 2024
Hi Sarah, thank you for your review and congratulations on your first home! We were delighted to have assisted you throughout the process and are here to help should you look to move in the future. Best wishes!
★★★★★ 5/5
TrustpilotRental with Chase Buchanan via Audrey Sawyer
I have rented my house through Chase Buchanan for two successful rentals and would recommend them. That’s over 6 years. Audrey Sawyer is exceptional. My main contact for any landlord and tenants queries. Very swift and professional for both my tenant and I Always there to support and very knowledgeable.
Caroline · 18 March 2025
★★★★★ 5/5
TrustpilotHelpful, thorough and attentive estate agent !
Adele’s exceptional management during our home purchase was truly remarkable. Her attention to detail, dedication, and unwavering commitment ensured a smooth process from start to finish. Adele’s extensive experience in the property market shone through, and her ability to navigate complex situation was impressive. She made us feel confident and well-informed every step of the way. Her warm and approachable demeanor created a positive atmosphere, making the entire experience enjoyable. We’re grateful for Adele’s expertise and professionalism, and we couldn’t be happier with our new home. Thank you, Adele! 🏡🌟
Clare · 20 August 2024
Agent replied · 23 November 2024
Hi Clare, thank you so much for sharing your experience with Adele, she will be delighted to see this. Should you need anything else, please do let us know and we'll be happy to help!
★★★★★ 5/5
TrustpilotAmazing Group
Our overall experience of dealing with chase Buchanan was amazing. The people working within the company go above and beyond into making sure you feel valued and looked after. We delt with a colleague named Rebecca she was nothing but down to earth and honest with everything she had to deal with for us. I would highly recommend to anyone to deal with these and to have as much faith in them as it really does pay off. Credit isn't given out much anymore but I don't have a bad word to say about the whole team.
Callum · 14 August 2024
Agent replied · 23 November 2024
Hi Callum, thank you for taking the time to leave a review for Rebecca and it's great to hear you would recommend us based on your experience. Should you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotKate Murphy is an excellent Property…
Kate Murphy is an excellent Property Manager, she is professional, efficient and always available which is so reassuring. Thank you to Chase Buchanan and Kate for instilling confidence and reassurance that my property is being managed by you.
Sarah · 17 April 2024
Agent replied · 23 November 2024
Hi Sarah, thank you for sharing your experience with Kate and our Property Management team. If you need anything else, please do reach out to us via phone or email. Best wishes!
★★★★★ 5/5
TrustpilotI am a Us citizen needs a letter from…
I am a Us citizen needs a letter from my land lord about my rental history for my spouse visa extension in November, therefore, I visited one of your offices in Wellington House in Hampton Hill and spoke with a very nice young extremely polite man by the name of Joe and explained my situation and he promised someone will call me back. The next day I received a call from Ashley Tudhart to enquire about my request and an hour later I received a text from her with the letter I requested. I was flabbergasted and amazed on how fast she acted to my request. Both Ashley and Joe have my deepest gratitude and they are a big asset to your organisation.
VARISH · 2 August 2024
Agent replied · 23 November 2024
Hi Varish, thank you for taking the time to leave a review. We're thrilled to hear that the Hampton Hill team were quick to help you with your letter request for your spouse visa extension. Should you need anything else, please do let us know and we'll be happy to help. Wishing you all the best with your application!
★★★★★ 5/5
TrustpilotSuperb service
Superb service. Very friendly and efficient staff, particularly Justin Carter who is the Lettings Manager. Most importantly they deliver on finding good tenants very quickly.
Sir · 14 November 2024
Agent replied · 6 February 2025
Good afternoon, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotReliable property management
I have been renting a flat via Chase Buchanan for over 3 years and I have been quite happy with the quick responses and customer care. Bijou who I have been in contact over this period was always helpful and respectful
H · 10 November 2025
Agent replied · 22 November 2025
Thank you for your wonderful feedback, H! We're thrilled to hear about your positive experience with our team and Bijou's support. Your satisfaction is our priority, and we look forward to continuing to assist you in the future!
★★★★★ 5/5
TrustpilotCan’t thank Lorenc and the team enough
Can’t thank Lorenc and the team enough! Within a week they had found the perfect tenants that are ready to move in as soon as the current tenancy runs out. Thank you so much, highly recommend!
Chris · 3 April 2024
Agent replied · 23 November 2024
Hi Chris, thanks for your feedback and we're thrilled to hear that we found you the perfect tenants for your property. Should you need anything else, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotHampton staff
Hampton staff are always helpful and respond quickly
J · 24 July 2026
Agent replied · 6 February 2025
Thank you for your fantastic review, J Jindi! We're thrilled to hear that Alicia and our team provided the quick and helpful service you needed. Your satisfaction is our priority, and we appreciate your support!
★★★★★ 5/5
TrustpilotOverall great experience with this…
Overall great experience with this branch. Shout out to Nathaniel, super attentive and considerate. Thanks again!
Ellie · 9 February 2025
Agent replied · 13 February 2025
Hi Ellie, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotFrom instructing CB with a property to…
From instructing CB with a property to let, to the new tenants moving in everything went smoothly and a very professionally service was provided. Thank you Lucy & Tom for your efforts and helpful assistance and thanks to the behind the scenes team. kind regards William Forrest
William · 22 February 2025
★★★★★ 5/5
TrustpilotNathan was really helpful in finding me…
Nathan was really helpful in finding me a great location. Thanks to the team at Chase
Cybill · 30 January 2025
Agent replied · 6 February 2025
Hi Nathan, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotExceptional Service
Aiden was incredibly helpful and efficient in handling my property. His professionalism and care were evident throughout the process, making it a stress-free experience. I highly recommend his services to anyone in need of assistance.
Nicole · 13 March 2024
Agent replied · 23 November 2024
Hi Nicole, thank you for your review. We're thrilled to hear Aiden has made everything stress-free for you and should you need anything else, we're only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotVery helpful and supportive of first time buyer
Can’t thank Adele enough for all her hard work and excellent communication throughout the whole process of buying my First property.
Samuel · 18 November 2025
★★★★★ 5/5
TrustpilotGreat service; highly recommend
This is the first time I have rented out my flat and Chase Buchanan Isleworth branch have been outstanding from start to finish. The team led by Abdul have been very helpful and efficient from advice on getting the flat ready to let to finding a suitable tenant quickly. Their contractors include a first class electrician and plumber. The management team have also been very helpful removing a sofa at short notice and preparing the paperwork for a quick turnaround for the tenant. Many thanks Abdul and team. Highly recommend them.
Laura · 4 April 2023
★★★★★ 5/5
TrustpilotAiden and the team were great whilst…
Aiden and the team were great whilst dealing with my house. Feedback was always given and the communication was excellent dealing with the let for the tenancy. A big thank you to all the team.
Kieran · 27 February 2024
Agent replied · 23 November 2024
Hi Kieran, thank you for your review and letting your property with us. Aiden and the team were delighted to have been involved. Should you need anything else, please do not hesitate to reach out. Best wishes!
★★★★★ 2/5
TrustpilotA series of errors
After completing the contract, the company realised they had failed to include the correct rent cost. We therefore had to redo the entire process in order to correct this. Our request to inspect the property before moving was agreed to, however Chase Buchanan failed to contact the current tenant, causing the viewing to have to be moved when we discovered this on the day of the anticipated viewing.Request for payment of the deposit was incorrectly sent in parts to multiple people, causing us to have to, again, resolve this error months later once they eventually noticed that the total amount paid was incorrect.Finally, the request for review redirects negative reviews to a feedback form rather than trustpilot in order to deceptively retain a higher score, with the option to instead provide a review hidden in small text beneath the feedback form.In general, the staff were pleasant, however I recommend anyone who uses their services pay close attention to proactively identify their errors.
Edward · 26 April 2024
Agent replied · 23 November 2024
Hi Edward, thank you taking the time to provide us with this feedback. We're sorry that the process wasn’t as smooth as it could have been and take on board your feedback. In relation to being invited to fill out a form, this process is in place so that we can identify any gaps in our service and to help us make improvements where necessary. The form does still include a link at the bottom to leave a review on Trustpilot, so clients can still do this if they wish. Trustpilot and other review sites can also be accessed organically and does not stop anyone leaving a review, as evident by this review you have left for us. We hope you enjoy your time in the property and should you need anything, please do not hesitate to get in touch. Wishing you all the best!
★★★★★ 4/5
TrustpilotChase Buchanan
Very friendly staff, in particular Laura. She was very helpful and efficient when communicating.
Paul · 7 February 2025
Agent replied · 13 February 2025
Hi Paul, thank you for the positive feedback. We are so glad Laura was friendly and helpful. Best Wishes.
★★★★★ 5/5
TrustpilotProfessionalism Perfection!
As an ex-estate agent myself and having worked in agency for 25+ years, I cannot recommend Chase Buchanan enough. From the first meeting to discuss the value of the property to the date of completion, they were absolutely fantastic. Their valuation was accurate, they gave me feedback that viewings were booked, reminded on the day of the viewing and then gave feedback on the viewing every single time. We got the property under offer which subsequently fell through and they managed to get it back under offer within 48 hours. The best agents I have ever dealt with in all of my years of buying and selling, they work hard and are always highly professional. I want to mention David Casey, Kim Green and Steve Crane as if you deal with any of these three individuals you are in excellent hands. Well done to you all, I am seriously impressed, you are so far superior to your competitors in the area and I would recommend you to anyone who is thinking of selling.
Simon · 22 April 2024
Agent replied · 23 November 2024
Hi Simon, thank you for taking the time to share your experience with us. We're thrilled to hear that David, Kim, Steve and the rest of the team went above and beyond for you during the sale of your property and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotChris and team worked tirelessly to…
Chris and team worked tirelessly to ensure a high number of viewings. They communicated issues well and followed up on all aspects of the sale!
JLe · 21 August 2024
Agent replied · 23 November 2024
Hi JLe, thank you for sharing your experience with Chris and the team. It's amazing to hear that they organised a number of viewings for your property. If you need anything else, please let us know.
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