Trusted Agent profile · Melksham
★★★★★
439 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, SN12 6JY
Chase Buchanan's office in Melksham, at 13 High Street, is rated 4.4 out of 5 across 439 reviews on 1 platform.
Every review we hold for the Melksham office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID THIS AGENCY
AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.
1/5
TrustpilotAwful
I wish there were a minus stars for this company, as they are terrible. I let a house through them two years ago, and they have hounded me for money ever since. Why didn't I look on here beforehand??
5/5
TrustpilotExcellent estate agents!
We bought a property through the Isleworth branch and they were fantastic - Donna in particular helped us find and secure our lovely place and she was so friendly and dependable throughout!
1/5
TrustpilotDisappointed
I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.
1/5
TrustpilotBe careful when signing your rental…
Be careful when signing your rental contract with Chase Bucanan. Check the contract length is correct - amongst other things. They managed to changed our lease length so that we lost a year - admittedly we missed it when signing the contract online. Do not trust them.
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
1/5
TrustpilotThe worst agency I have ever talked to.
The worst agency I have ever talked to.They sent me a lot of mails and when I found a house, they said the landlord declined our offer but they haven't even made the offer to the landlord. WORST AGENCY EVER
1/5
TrustpilotNot recommended(for landlords and tenants)
when they find out that you are not ready to pay 12 months in advance for letting, they mockingly say thank you and bye. There are a lot of better agencies.
5/5
TrustpilotProfessional, kind and approachable
We rented a wonderful flat in Teddington for nine years, through Chase Buchanan. Our Concierge, Audrey, was absolutely brilliant. Very professional and quick to address any issues with the flat. I wholeheartedly recommend Chase Buchanan
5/5
TrustpilotVery focused and fair
Very focused and fair, efficient, friendly and personable. We have used this company both for letting and may be using them again for selling a property, especially in challenging times.
1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
5/5
TrustpilotReview
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
5/5
TrustpilotAmazing experience!
5/5
Trustpilotgood communication
Hi Zara, we're happy to hear you had a great experience with the team. Please do reach out again if you need anything.
1/5
TrustpilotPoor service
Rating only, no written review.
Hi there, we're sorry to see you have left this rating. Now that we have full access and management of our Trustpilot page, if there is anything you would still like us to look into, please do contact your local office so we can assist further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
