Chase Buchanan Melksham reviews

★★★★★ 5/5

Trustpilot

Moving made easy!

Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.

Christine · 20 August 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan Hampton Hill are the best!

Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.

Jackie · 30 April 2024

★★★★★ 1/5

Trustpilot

Unprofessional and treating tenant…

Unprofessional and treating tenant unfairly. We went in to tenancy agreement in 2019, they promised flat will be cleaned professionally but flat was not even cleaned up to domestic level, this was also noted by 3rd party inspector in the notes, the flat was moulded at few places and not cleaned. Last month our tenancy ended but till date we have not received our deposit nor email from landlord. When spoken with chase the rudely stated to approach landlord and they cant help on this. when contract was done all dealings were with chase but once everything was done they opted easy way out. Contract still states that they hold deposit under TDS scheme and they will inform tenant if any deductions within 10 working days of end of tenancy. till date no reply on deductions from agent nor our funds has been released. Be very careful before dealing with them. I am in process to go to TPO and CEO senior management, as my complaint was not taken by lady who dealt nor responded to complaint procedure. I dealt with Isleworth branch.

Adi · 4 April 2023

★★★★★ 5/5

Trustpilot

5 stars for Lianna and the team in the Exeter…

Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.

Geraldine · 22 August 2024

★★★★★ 5/5

Trustpilot

Robyn Bell was so responsive to my…

Robyn Bell was so responsive to my requests and made the decision to ren the property very easy. She also sorted out any issues after decision to rent. Thanks Robyn

Paul · 21 May 2026

★★★★★ 5/5

Trustpilot

I had a great experience buying a…

I had a great experience buying a property marketed by Chase Buchanan - Richmond. Anna Poghosyan and Daniel Johns are both very communicative and friendly to work with, and teamed with proactive sellers and solicitors on both sides it was honestly stress free. Thank you both - I’m so much more impressed than I was when selling my last property with another big name agency elsewhere in West London.

Joseph · 6 November 2025

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026

★★★★★ 5/5

Trustpilot

We had the pleasure of working with…

We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.

Miruna · 17 May 2024

★★★★★ 5/5

Trustpilot

Stephen was fantastic from start to…

Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.

Georgia · 20 July 2024

★★★★★ 5/5

Trustpilot

Great!

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

Zoe · 15 September 2026

★★★★★ 5/5

Trustpilot

Excellent first class service from start to finish

Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.

Michael · 23 May 2024

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.

Angela · 30 January 2026

★★★★★ 5/5

Trustpilot

Anna and kris

Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.

Edward · 16 October 2025

★★★★★ 5/5

Trustpilot

Great Service all round

Laura Burford in the Downend, Bristol Office made the whole process so easy. Great photos and videos taken of property and Marni in the back office completed everything for a swift tenant move in. Thank you Chase Buchanan for the great service.

Mrs · 10 February 2025

★★★★★ 5/5

Trustpilot

Thank you

Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.

Marie · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience all round

Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.

Erin · 25 March 2026

★★★★★ 5/5

Trustpilot

Exceptional Letting Experience

I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.

Gayan · 14 May 2024

★★★★★ 5/5

Trustpilot

Candace went out of her way to help and…

Candace went out of her way to help and support us. Our needs for a house were more complex than an average family and while it took 9+ months to get the right house for us it all worked out in the end. We so so grateful for her help and support!

Tracy · 11 September 2024

★★★★★ 5/5

Trustpilot

Vicky has been very helpful

Vicky has been very helpful and friendly helping us every step of the way

Neil · 5 December 2025

★★★★★ 4/5

Trustpilot

Deirdre’s move

Anna, Adele and Kris were courteous, helpful and timely in their work and communications.

Deirdre · 2 December 2025

★★★★★ 5/5

Trustpilot

First time landlords

As first time landlords, Chase Buchanan made the onboarding process and finding our first tenant an easy journey, and although there have been some trying times (non of which were caused by Chase Buchanan I need to add), I'd like to thank the team and especially George Maddison for his patience and help to work to a satisfactory outcome.

Will · 19 April 2024

★★★★★ 5/5

Trustpilot

Good, personable service

Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.

Harry · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience

Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.

Andrew · 27 February 2024