Trusted Agent profile · Medway
★★★★★
2,196 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,196 reviews on two platforms, including 177 Google reviews rated 4.8.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotCouldnt fault wards of Rainham with the…
Couldnt fault wards of Rainham with the selling of our house. Unfortunatley our buyer lost their buyer but wards was straight on it and a new buyer was found. Judy Day in my opinion went above and beyond keeping us fully informed, shes a credit to your company and worth her weight in gold.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotAll's well that ends well !
My sales progressor ,Jodi Wyncoll, was an absolute pleasure to deal with once I had a sale STC and my dealings came under her personnel attention. Her communication was faultless, she had her finger on the pulse at all times ,and she oozed client empathy which I am sure was in equal measure to both buyer and seller. A very professional and committed individual who stood out above all others at Wards. In all honesty my 4 stars are a result of 5 stars for Jodi and 3 stars for the process period up to Jodi taking control . It all ended well after some unexpected complications to deal from with from my side, and Jodi should be commended for her role in my experience.
5/5
TrustpilotMe and my partner will be moving into a…
Me and my partner will be moving into a property this weekend through wards. Had a very helpful man by the name of Lee from wards lettings in Ashford who was very helpful, always there if I had an queries. All in all very straight forward and very happy on how smoothly everything has gone.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotIntimidation
My Son and partner have just completed on there purchase of their first home together. I have tried to help them along the way as much as possible advising them on how the process works. I recommend mortgage advisors and solicitors that I have used over the years and told them to avoid using the estate agent recommended solicitors MARTIN TOLHURST as we had a very bad experience with them. I was then told by my son that Wards would only accept the offer that they put in on a house if they were going to use Martin Tolhurst. We looked into why this was and they are paid commission by them for each conveyance. They had no choice but to use them and as usual phone calls are answered occasionally and usually by someone who has not got a clue. This type of forceful behaviour needs to be reported and should not be going on. It was over seven years ago i made this mistake and I am still cross about it now . Shame on you Wards - shocking.
5/5
TrustpilotHuge thanks to the team at Wards
Huge thanks to the team at Wards, namely Judy, Debbie & Matthew, for the facilitation of our house purchase. Judy has gone above and beyond to communicate updates to me and to ensure a smooth progression of our purchase in spite of circumstances beyond her control threatening to unsteady the chain. She has been exemplary in her calm, controlled and empathetic manner, going the extra mile to give a professional yet personal service. She is an absolute credit to the company.
5/5
TrustpilotGreat service and easiest process
We have recently rented a property through Wards dartford and experienced exceptional service from beginning to end they made the process so easy and answered all questions that we had straight away. I would recommend Wards dartford to anyone looking to rent a property as they make it a very simple and easy process.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotFirst rate lettings serviceWe have used Cubbitt and West for some…
We have used Cubbitt and West for some years now and they never disappoint. From marketing to arranging viewings to managing contracts and rent collection the service provided has always been first rate, prompt and attentive. We have used other agents in the past so we know what the competition is like, C&W are definitely a cut above.
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotNew Ash Green Wards branch sold our…
New Ash Green Wards branch sold our house effectively and hassle free. They worked very proactively and professionally with realistic prospects that happily materialised in a fair offer for us as sellers and the buyers. We are very pleased with the service provided and we thank personally to Jade as the branch manager for her well doing.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWards in Rainham did a great job selling our house. Our marketing looked great. The fee was reasonable. I was especially impressed with Judy, who worked harder than any agent I have ever worked with to progress our sale from offer to completion. She was amazing.
Dear Amanda, Thank you for taking the time to review your experience with our Rainham team. We invest heavily into our marketing to ensure our sellers home look the very best they can and are on many websites to ensure as many customers as possible find them. We also believe in investing in the after sales experience with sales co-ordinators like Judy who spend all day liaising with solicitors, brokers, estate agents etc to help push your sale through. Judy is amazing and a great find, her bubbly, positive attitude and networking skills are brilliant and certainly help to get things done! All the best and we look forward to helping you again in the future. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotI have never had a rental go so…
I have never had a rental go so smoothly! George and the team were excellent throughout. They were efficient, professional and the communication was on point.The goodie bag upon completion certainly was a great touch.
5/5
TrustpilotClare McDonnell is always helpfully and…
Clare McDonnell is always helpfully and willing to go the extra mile. Her knowledge of the market is outstanding. A great asset to the team at wards. The post sales department and especially kim are there every step of the way and assisted me in getting my purchase through in the desired timescale. High fives all round.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotFake viewings
Fake viewingsComplete confidence tricksters. At the T wells branch the head of Sales guy Robert told me he'd found a potential buyer after 1 day and I hadn't even signed a contract. I dropped the keys round and he told me the appointment time. I was a little suspicious so I stayed in the flat. He didn't turn up. I picked up the keys later and he said the viewing had gone really well. When I confronted him with the truth, he said the viewing had taken place online! This was before Covid. I told his boss John Cameron and he couldn't have cared less. Don't use them, this stuff happens all the time with them.
5/5
TrustpilotGreat service from the whole team
Great service from the whole team, can't fault them.Thanks Chantal
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotTony and Laura were very professional…
Tony and Laura were very professional to work with and nothing ever seemed too much trouble for them. I was extremely pleased with my experience and would highly recommend to others. They were always very quick to assist me with any queries and happy to do so.
1/5
TrustpilotAVOID WARDS
I would not recommend using wards, they charge 1.8% regardless of the service they choose to provide you with. My house was evaluated at a good price point and with my house not even being 3 years old, NHBC warranted and a highly desirable location it was obvious that my house was going to sell quite quickly. My house ended up selling off market (within 2 days) and I showed all prospective buyers the house MYSELF. Wards have not spent any money on marketing for my house and therefore I felt it was reasonable to ask for a reduced fee. The manager Jonathan at Strood wards was very rude to me and told me they spend millions on marketing each year to ensure they get a huge client data base and told me his team worked hard to sell my house quickly (they would have sent a mass email to their distribution list, potentially made a couple of phone calls and scheduled a few house viewing appointments for me) because they knew I wanted to make an offer on another house I loved (also via wards). I did not end up making an offer on the house I loved as the agent told me my offer was insulting (I was going to offer 10k less due issues with the house that would cost more than 10k to fix I.e. a broken garage door) not really sure how this was insulting but never mind. My fee including VAT is around 7k and I’m trying to understand what all this money has / is going towards. The solicitors I am using are charging me a fixed fee and I am sure more billable hours are going into what they are doing for me vs what wards have done for me.I also took time out of work to show my house to potential buyers and they did not show up. I phoned wards to find out where they was and they said “oh sorry the estate agent dealing with these appointments is out of office today so we didn’t realise these people cancelled”. Very frustrating and I did not get an apology and I was not provided with any feedback from anyone who viewed my house either.That being said the after care team are very helpful and trying their utmost to ensure I can move on my preferred date.
5/5
TrustpilotTamila was absolutely amazing very…
Tamila was absolutely amazing very professional wards made it so easy.We are renting can honestly say I would recommend this company 👌 without hesitation
1/5
TrustpilotProperty lettings abysmal...
This review relates to the Property Lettings element of Wards, based in Horsham, Sussex. I had the misfortune of recently renting a property via Wards. Unfortunately, the experience has been rather abysmal, particularly with regard to trying to get them to return my deposit. 2 months after having vacated the property and I am still waiting for it. Terrible for updates and progressing anything. I would avoid renting via Wards Property Lettings if you can.
4/5
TrustpilotWe were very impressed with the support…
We were very impressed with the support that we received from Wards, particularly from Ethan Rigden in the Ramsgate office. He kept us updated throughout the process, was easy to contact by phone/email and even went over and above what was expected by joining us to view the house on his day off. Unfortunately, our sale fell through when the sellers changed their minds but this was managed sensitively by Wards and we would highly recommend them to others.
5/5
TrustpilotHollie at wards Headcorn
Hollie, at the Headcorn office was very helpful in arranging for us to view properties, nothing was too much trouble I would highly recommend Hollie if you're looking at buying a home
5/5
TrustpilotSuper Duper with Ms Laura Fowler…
Super experience with Ms Laura Fowler of Wards at Chatham She is a very cooperative, helpful, hardworking, experienced, and an intelligent worker who will go out of her way to help the Landlords. I wish I had known her long time back . And ofcourse her team mates who made the process smooth
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI have found MariaMedding very helpful
I have found MariaMedding very helpful. During whst is always a stress ful occasion , selling s property.
5/5
TrustpilotVanessa helped us finally get a rented…
Vanessa helped us finally get a rented property and she was the best. She was so helpful and knew everything. I would recommend Vanessa so much
5/5
TrustpilotTami was excellent from start to finish…
Tami was excellent from start to finish and made my experience with wards exceptional. Tamila’s service and communication was faultless, couldn’t be happier.
5/5
TrustpilotGreat Service From Start To Finish
After having a pretty appalling experience with a number of other agents in the area whilst looking for a rental property, i cannot say enough how great Wards have been. David and Maria have been fantastic throughout the whole process, even with a last minute request to bring moving in date forward. If you are looking for a property in the south east, don't bother going anywhere else. Save yourself time and stress by going straight to these guys. You wont regret it ;)
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