Every review we hold for the Medway office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotWards of Ashford Kent
We used Wards to sell our bungalow in Ashford Kent. They arranged multiple viewings on a Saturday and the agent turned up late so we had to show the first two people around when she did turn up she seemed disinterested. Our progressor was a lady called Sally who was next to useless we had virtually zero communication and when she did get in touch she had the wrong information and told us how our sale was going even though the solicitors had given us the same information weeks before. We have no idea what she was doing to earn her wage but it was definately not keeping us up to date. The house we bought was through PCM Estate agents and what a world of difference, they were polite, reliable, kept us up to date and were a pleasure to deal with. Wards could do a lot worse then ask them for advice on how to deal with customers.
Lee · 6 September 2023
★★★★★ 5/5
TrustpilotProgressor of the century!
We had a great experience with Debbie Ludgate the sales progressor at Wards. She was so supportive through a very very difficult time. Communication was excellent and she was always so reassuring, even when things were not going so well. She kept us going. An outstanding member of the team.
Becca · 11 July 2023
Agent replied · 30 October 2024
Hi Becca,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and particularly how supportive and reassuring Debbie has been throughout a difficult time.Best wishes,Wards.
★★★★★ 5/5
TrustpilotA great selling experience
Helpful and professional service from James Rixon of Wards Ramsgate. Always available to answer calls and dealt with any queries we had about the selling process. Our property was under offer very quickly. We are so pleased with the service we received, we absolutely made the right decision when we picked Wards of Ramsgate to market our property.
Sharon · 18 October 2022
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotTop class service
Top class service. Tony Degiorgio was on point with getting back to my questions too keeping me informed of the progress. Amazing service.
S · 31 July 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotLee was great in helping sort out move…
Lee was great in helping sort out move out which all went to the final hour. Great communication and support. Thank you
Leanne · 1 November 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotHighly recommend Terri Truckle and the…
Highly recommend Terri Truckle and the team at the Walderslade branch. Nothing was ever too much trouble for Terri, went above and beyond.
Sarita · 10 July 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards - west kingsdown Kent
I bought a property then had to sell due to my mother passing I would like to thank Daniel wood and David Stewart from the west kingsdown branch for all there care and compassion through the process and selling the property promptly Thank u guys so much
Elaine · 22 February 2022
★★★★★ 5/5
TrustpilotAbigail was great throughout the whole…
Abigail was great throughout the whole process of finding a new tenant. She kept me informed all the time and dealt with any queries promptly. I will not hesitate to use this tenant finding service again.
Simon · 28 April 2023
★★★★★ 5/5
TrustpilotI dealt with Amy and she was so helpful…
I dealt with Amy and she was so helpful and professional. She listened to what I was looking for, shared all the products and services that Wards can offer. I felt comfortable giving back honest feedback.
Liza · 28 April 2023
★★★★★ 5/5
TrustpilotOn behalf of my sister,
On behalf of my sister, we would like to thank all the wards team, mark, Steve,Joanne and Tina for all their help and guidance. Would definately recommend wards. Thank you
Jan · 25 August 2024
Agent replied · 30 October 2024
Good Afternoon Jan,Thank you for your kind words about our Ashford branch, we'll be sure to pass this on. Your recommendation means a lot to us.Thanks again,Wards
★★★★★ 5/5
TrustpilotLooking back over quite a long process…
Looking back over quite a long process of selling my flat due to delays involved in getting the lease extended, I have to say that Judy the Sales Progressor was invaluable. She remained attentive, upbeat and a clear and reliable communicator throughout.Nick Whiting
Kate · 14 August 2022
★★★★★ 1/5
TrustpilotMoved into a property which is not fit…
Moved into a property which is not fit for purpose, leak, faulty shower, washing machine doesn’t work, no fire doors (top floor flat), extractor fan doesn’t work and there is more! Sham of a property, I’ve been unable to stay here and I have two children (age 1 & 7).I was lied to about the leak as I was told it was fixed and it was simply cosmetic works.
Miss · 15 November 2020
Agent replied · 30 October 2024
Dear SarahThank you for leaving your review and we are sorry to learn of the issues that you have encountered.We understand that both our Customer & Property Care (CPC) department and the branch that you initially arranged the tenancy through are in contact with you and are attempting to resolve this matter to your satisfaction. We are also aware that you have been in communication with our Customer Relations department and we hope that a satisfactory resolution is found soon.Kind regardsWards
★★★★★ 5/5
TrustpilotReally easy process and pretty quick…
Really easy process and pretty quick turnaround. Emily Thorndycraft was the best estate agent I’ve ever worked with, very on job, accessible and transparent throughout the whole process. Really appreciated the check-ins and consistent approach from her.
Simba · 27 February 2023
★★★★★ 5/5
TrustpilotMaria was very efficient and helpful
Maria was very efficient and helpful. Communication was excellent and everything was done very quickly. Thank you!
Holly · 27 August 2021
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 1/5
TrustpilotWorse Estate agent I have ever come…
Worse Estate agent I have ever come across, they promise you that they have a book of customers ready to buy in your area, not true. In 5 months we had 3 viewings, not a lot really. All they seem to do is send you emails that say they have sent out text messages and emails to potential clients. When you call them and want to speak to a specific person they are never available and you never get a call back, maybe a few days later if your lucky. We are still chasing them to do their job even though our contract with them finished on the 22.07.2023 they are still advertising our house on several websites which stops our new agent doing this. It’s now the 24th Very sad state of affairs
Steve · 24 July 2023
★★★★★ 5/5
TrustpilotHad a fantastic experience working with…
Had a fantastic experience working with Wards. Paul and Shannon were great working between me and the vendor, whilst Grace's regular updates and uplifting personality made it a great experience getting to completion.Thanks a lot guys.
Exchange · 27 March 2023
★★★★★ 5/5
TrustpilotGreat experience
I needed to find a property quickly after a sudden change in circumstances. Wards were quick and efficient in replying to me and guiding me through the process of renting my first house on my own. They were easy to contact and happy to answer my hundreds of questions and I am now happily settled in my new home. Would highly recommend to anyone looking for a great rental experience.
Melanie · 12 June 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service
Looked a 5 homes with David shaw.
Gary · 15 April 2026
★★★★★ 5/5
TrustpilotAmazing Service from Wards of Rainham…
Amazing Service from Wards of Rainham Viewed properties with Alison, she was so helpful and reassuring and understood exactly what I needed. Along with Darren they secured the house I wanted and I couldn’t be happier in my new home. Also a mention to Judy in the aftercare team who went above my expectations to keep me informed until the day of completion
Katie · 9 December 2021
Agent replied · 30 October 2024
Thank you Katie for your kind words. I'll pass on to the team.Enjoy your new homeBest wishesDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotThanks guys
Really want to say big thank you Tony for your help and keeping me updated. He was exceptionally helpful throughout.
Yinka · 2 December 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotI've had a very positive experience…
I've had a very positive experience with Ward's so far. They rented out my flat very quickly and offered some good advice around the market. I found Tessa, in particular, extremely helpful as she offered up her time (over the weekend) to help arrange the delivery & installation of appliances, as well as being very responsive.
Kristian · 26 October 2022
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards Ashford branch
I use Wards Ashford branch for to manage my property lettings and I am very happy with the way they have handled the property management and me as a client/ property owner. Lee and Emily have been exceptional in their conduct, ready to answer all my questions and concerns (even through the purchase of a tenenated property). Keep up the good work guys.
Patrick · 30 November 2021
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotMark-Mark and Jodie Hythe Branch
Cannot thank Mark, Mark and Jodie for seeing my flat sale in Hythe through so smoothly .Would recommend absolutely Linda Ottway
Linda · 3 August 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotAimi at wards in walderslade is an…
Aimi at wards in walderslade is an excellent Estate Agent. The support and customer service I have received from her is outstanding.If you need an agent call and ask for her. Can't recommend her enough
Lynne · 2 May 2024
Agent replied · 30 October 2024
Hello Lynne,Thank you for leaving us your feedback. We're pleased to have provided you with an excellent service.Many thanks, Wards of Ashford Estate Agents
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