Trusted Agent profile · Medway
★★★★★
2,199 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,199 reviews on two platforms, including 177 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotVery efficient service from David
Very efficient service from David Odunlami. Found me lovely tenants in no time at all, and arranged Electricians that came out at short notice. Also, I love the dog themed branding as I’m a canine inclusive independent housing provider!🐾
Hello Duncan,Thanks for leaving us such a lovely review, we really appreciate it.Best wishes, Wards of Ashford Estate Agents
5/5
TrustpilotI highly recommend the letting agency…
I highly recommend the letting agency Wards in Rochester. Especially Tessa Daniels. She does a great job , kind, responsible, polite, quickly answers all questions. most helpful agent I have had the pleasure of dealing with. thanks a lot for all your help. 😊
4/5
TrustpilotGreat service
My experience with Wards was great, thanks to Robert Sayers for his time, the coordination and the support from him is appreciated
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotI recommend Wards of Ramsgate
I recommend Wards of Ramsgate - they have done a tremendous job of renting my apartment - especially David Odunlami the Lettings Manager who was very professional throughout - and informative. I felt confident with his services and made it a stress free service!
5/5
TrustpilotGreat service
Great service. I would particularly like to thank Sally Bryant, Sales Director for her help in pushing for the exchange of contracts to go through without undue delay.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
GoogleMy experience with Wards was very good, especially the help from Judy Day who went above and beyond to make our move go as smooth as possible, she was very supportive, calm and explained everything that we needed to do, to make the sale of our house go easy.
Hi Jayne, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Judy, has been and how she went above and beyond to make your move as smooth as possible. Best wishes, Wards.
5/5
TrustpilotMark Paine, 9 Cunningham House ME2 1YZ
The service, the whole experience from first to last was excellent. Tony has been really good in dealing with everything. I am very happy.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotKim and the rest of the team at wards…
Kim and the rest of the team at wards done a great job on selling my property for me, even though it wasn’t all smooth sailing, they were very supportive and professional through out the sale, so big thanks to Kim and the team.
5/5
TrustpilotGood old fashioned service
My comments reflect the service given by Laura Baker and the staff at the Hythe office namely Mark Mark and Callum. Nothing was too much trouble for the two Marks and Callum and they are all a credit to the company. They were professional courteous and made us feel as if we were their only clients. Laura Baker as our sales progress contact was an absolute star and I think it fair to say we would not have completed on time without her sterling work. She liaised with all the parties and kept us informed about the progress sometimes outside her normal working hours. She provided a level of service which is sadly all too rare these days. My sincere thanks go to the above mentioned people and I hope they get the recognition they deserve.
Dear Mr PartridgeThank you for taking the time in posting your 5* Review for Laura Baker, the 2 Marks and Callam in our Hythe branch. They work extremely hard to offer excellent customer service and we at Ward & Partners pride ourselves in offering a Premium Service which sounds like they delivered.I will pass on your thanks personally to them as I know they will be thrilled to hear.I look forward to your recommendations and don't forget if you recommend someone who lists their property with us you will receive £50 in M & S vouchers.Kind regardsJon LockSenior Operations Director
5/5
GoogleRecently Purchased an apartment through Wards of Rainham .Stacey was absolutely excellent throughout and made sure the transaction was concluded successfully . I feel that her professional approach is a credit to the company
5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
5/5
TrustpilotI am impressed with the way she deals with all the questions professionally.
I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.
5/5
TrustpilotOnly 4 days from view to home.
Worked with Hannah in the Ramsgate branch. She worked with me tirelessly every day, over the phone and email to get everything done smoothly and fast.Thank you guys so much for all your time and effort! This is me and my partners first home and we love it!
5/5
TrustpilotJess Williams - Wards
We have just moved into a new build, and Jess was so helpful through out the whole process, always on the other end of the phone and Keeping us up to date with everything. Made the journey of buying a new home not as stressful and couldn’t thank her enough!
5/5
TrustpilotJulie from the paddock wood branch was…
Julie from the paddock wood branch was fantastic. Julie understood our requirements well and was very approachable and professional. Definitely recommend. Thank you so much Julie.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotA great team
Had a terrible time with a previous estate agent until I changed to wards! They were professional and very honest about the whole experience, they really seemed to fight my corner from the mortgage meetings with Nick Topping and having Julie on call to answer any queries when ever I needed anything to really having all the details broken down to me by Giles! would fully recommend them as an estate agent 10/10
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
2/5
TrustpilotExasperated Landlord
I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.
1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
5/5
TrustpilotWards of Walderslade
From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards
1/5
TrustpilotDo not use the fully managed property service unless you like to be ignored
Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this
Dear Lynne Thank you for your feedback and we are very sorry that you feel this way. We endeavour to deal with any maintenance issues received promptly however delays are sometimes inevitable when multiple parties have to be contacted first. We would not however expect you to wait three weeks for an answer to an email and apologise for any frustration caused. We would like to investigate the specific issues that you have raised in more detail and would therefore ask you to contact us on 01702 540802 so that we may discuss the matter further. Thank you. Kind regardsCustomer Relations
5/5
TrustpilotThe agency was great in processing…
The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOnce again Laura and Alex at Wards…
Once again Laura and Alex at Wards Lettings Gillingham ensured that the letting process was smooth from start to finish.They have a wealth of knowledge between them and are always at the end of the phone to answer any concerns. Their knowledge of the local market is very reassuring - I will continue to use them for future Lettings and wouldn’t hesitate to recommend them. A seamless experience again Laura & Alex! Thank you!
Good afternoon Gaynor, Thank you for taking the time to leave this review. I'm so pleased Laura and Alex were able to assist you again in your lettings process. I will be passing your comments on to them and I'm sure they will greatly appreciate your kind words. We look forward to working with you again in the future. Kind regards,Danielle
5/5
TrustpilotThank you so much!!
Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.
Hi Mavika,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've been able to make everything run so smoothly for you with their outstanding service. Hope to have you working with us again in the future!Best wishes,Wards.
5/5
TrustpilotReview of ward and partners Ramsgate branch
Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests
Thank you for leaving us your feedback! Best wishes,Wards of Kent
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Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
