Every review we hold for the Medway office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbsolutely amazing agency and team
Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary
PRZEMEK · 25 August 2021
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards of Tenterden are amazing!
Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!
Theresa · 7 August 2024
Agent replied · 30 October 2024
Hello Theresa,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you'd recommend us to others.Many thanks,Wards
★★★★★ 5/5
TrustpilotThe whole process of getting a rented…
The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.
Gohar · 3 October 2023
Agent replied · 30 October 2024
Hi Gohar,Thank you for leaving a review! It's great to hear how positive your rental experience with our agents has been and how helpful they've been throughout.Best wishes,Wards.
★★★★★ 1/5
TrustpilotTotally useless
Imagine waiting four days and counting to view a property having enquired as soon as it was up for rent, being told by a woman on the phone that no one else would beat me to it because of how early I was interested, to then realising it has been rented to someone else without ever getting back to me. Total liars and still to this day I am waiting for a reply.
William · 25 August 2020
Agent replied · 30 October 2024
Dear WilliamThank you for providing us with your feedback and we are very sorry to learn that you were dissatisfied with the service that you received from Wards. We understand that a member of Wards' staff tried to telephone you to discuss the property that you were interested in however their call went through to your voicemail. In the meantime the property received significant interest and a tenancy was agreed very quickly. We can appreciate the disappointment that you must have felt however we have to react to the interest that we generate, which could not have been foreseen at the time of your initial enquiry.If we can assist you with your future property search, please do not hesitate to contact the branch and should you wish to discuss your review in more detail, our Customer Relations department would be happy to liaise with you further. They can be contacted on 01702 540802 or customer.relations@arunestates.co.uk.Kind regardsWards
★★★★★ 4/5
TrustpilotCustomer centric
Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.
Anne · 16 March 2023
★★★★★ 5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
Dawn · 6 May 2026
★★★★★ 5/5
GoogleWards of rainham have been brilliant for the sale of my house. After giving me sound advice we put my house up for sale and it sold quickly but unfortunately the house sale fell through. Luckily Stacey from wards worked so hard for us again doing multiple house viewings and sold my house again, she was a great estate agent to work with. After that Judy from wards took care of the selling process and was brilliant keeping me updated with how things were going along and until we finally completed.
Thankyou to all the staff at wards rainham x
David · 23 October 2023
★★★★★ 5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
Maria · 21 March 2025
★★★★★ 2/5
TrustpilotDisappointing in the end
Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.
Jane · 15 April 2021
Agent replied · 30 October 2024
Dear JaneThank you for leaving your review and we are disappointed if our service was not of the standard that you expected. Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.We look forward to hearing from you. Kind regardsWards
★★★★★ 5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
Aly · 13 April 2022
★★★★★ 5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
Phil · 31 March 2023
★★★★★ 5/5
TrustpilotImpressed and delighted
Impressed and delighted that James, Natalie and Billy got several viewings and two offers - one of which we have accepted - on my mum's Ramsgate home within 2.5 weeks of marketing it. I hope to give them another five-star review in due course, after a successful and speedy sale.
Nick · 19 August 2023
Agent replied · 30 October 2024
Hi Nick,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quickly they were able to get you an offer on your mums home.Best wishes,Wards.
★★★★★ 5/5
TrustpilotJust want to thank Tom Hadlow of Wards…
Just want to thank Tom Hadlow of Wards Of Kent for the excellent service. It has been great dealing with Tom . Thank you so much for the care and attention to date - I really appreciate all your help.
Sunil · 14 February 2023
★★★★★ 5/5
TrustpilotLower Gilliangham & Kim Batchelor sale progression
I recently have exchanged contracts, I could not of got through this process without the amazing work of Kim the senior sales coordinator in Gillingham. Her tireless work through this tricky COVID 19 period is exemplary. Due to COVID there was a lot more issues than usual but her cheery voice and positive attitude helped us got over the line. Without her I think the whole chain may have collapsed. 100% recommend!
Peter · 26 August 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotMaria
Maria, Graham and Jordan were great, very helpful and kept us up to date at all times. They make a very good team 😊
Hilary · 12 August 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotTony was great he helped out so much to…
Tony was great he helped out so much to get me and my girlfriend our first home thank you so much Tony
Ashley · 13 February 2021
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat experience
Have registered at a few agents now but Wards west Kingsdown had an entirely different feel, they actually spent a lot of time with me and both Dan and Jules gave me great advice on my search and the area, I even got given a coffee!! Such a refreshing change from all the other
Will · 7 April 2023
Agent replied · 30 October 2024
Hi Will, thank you for sending in your review - glad we could help you. House buying and selling is often tricky, so a coffee helps! Best WishesDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotJordon
I have to say a huge thank you to Jordon! without him I fear we would have been living in a box for the next few years! wards.....keep hold of this chap he is an asset! never has buying a house been so stress free! thank you Jordon!
Georgie · 3 March 2022
★★★★★ 5/5
GoogleCan’t thank Ali and Darren enough for all the love and care they showed me when selling my home highly recommend this fantastic team effort ❤️
Wendy · 24 October 2019
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotGreat experience with a great team!
I had a lovely and smooth experience as an agent Prateek in particular helped me throughout the whole process moving into the house. He looked out for me and my family so thank you to Prateek for being so helpful.
Mahima · 24 January 2023
★★★★★ 5/5
TrustpilotHappy clients
Abi was exceptionally professional and made our house hunting experience very easy and quick. We would definitely use Wards again.
Justine · 12 June 2021
Agent replied · 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWhen we started looking for a house
When we started looking for a house, we initially registered with Wards to help us find our new home. Throughout the entire coronavirus pandemic, Wards has continually provided us with properties as they have been listed, have been receptive to our questions, and helped with all the difficulties that come with moving. Natasha specifically has been fantastic with showing us houses and helping us through the negotiation process. Would highly recommend!
Mr · 22 September 2020
Agent replied · 30 October 2024
Good morning Ryan, Thank you for taking the time to leave this lovely review. I will be sure to pass your comments on to Natasha and the team, who I'm sure will greatly appreciate your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotWards give excellent Customer Service
Wards have been very efficient, very professional and we have had excellent customer service from all of their staff that we have dealt with - Graham, Emily , Freya, Shane , Grace and Adam.
Garry · 4 September 2025
★★★★★ 5/5
TrustpilotGreat Service
Dealt with Jodi (our sellers agent) and found her service to be very professional, efficient and pro-active. Highly recommended. Thank you very much
Polly · 3 September 2020
Agent replied · 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
