Trusted Agent profile · Medway
★★★★★
2,204 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,204 reviews on two platforms, including 177 Google reviews rated 4.8.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent and incredible support from…
Excellent and incredible support from start to finish, amazing support from Kim, Sam Bahia and Kenny George Branch Partner and the entire team Terri Truckle, Ami Banks, Sue Millgate and Keiran. Special mentioning of Kim Batchelor once again, you gave us hope. Thank you. Thank you Thank you
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience with Wards
I am about to complete next week and I've had a great experience right from the start to the end. A big shout out to Judy who has has been excellent over the last few weeks and helping to push the exchange over the line! James
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGeorge was very professional in dealing…
George was very professional in dealing with us, sticked to what he promised, the service was just exceptional
Good Afternoon, Thanks for your review, we're delighted you're happy with our service. We'll make sure to pass this on to George. Best wishes, Wards of Kent
1/5
TrustpilotWARDS OF STROOD
Their customer service was abysmal.I was coming from over 20 miles away to view a property but was running a few minutes late, so rang to explain and let them know I was on the way. Got a call back a couple of minutes later to say the property had been sold hours earlier that morning and a deposit had been paid, so I couldn't even view it.
Thank you for taking the time to leave a review. We're sorry to hear how disappointing your experience has been, and we'd like to assure you that this is not the level of service we would expect you to receive. If you would like to escalate this further, please don't hesitate to get in touch with our customer support team via 01702 540802 or at customer.support@arunestates.co.uk.Kind regards,Wards.
5/5
TrustpilotVanessa Tindal from Wards - Amazing Rental Agent!
Vanessa Tindal from Wards is incredible! She was friendly, professional and so patient with us from the minute she reached out to arranging a viewing to assisting us throughout the rental process. We speak so highly of her to all of our friends and family. If anyone is lucky enough to deal with her professionally, you will enjoy every minute of your experience. Thank you Vanessa!
5/5
TrustpilotWards are great
Wards have been very helpful with helping me buy a new home. Showing me round the house I wanted to buy. After finding the house I wanted, Kate kept me informed with updates and information I needed and also useful to ring when I had a query.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotCan’t recommend them highly enough!
I cannot recommend Wards highly enough. Aaron truly went above and beyond for my partner and I, who were struggling to find a property that suited our needs. Aaron has been outstandingly patient and has made the process of finding our first home a pleasure, in contrast to other agents we’ve dealt with. Wards have been extremely responsive and understanding. Thank you Wards and thank you Aaron for helping us, we can’t thank you enough.
5/5
TrustpilotTony and the team at Medway were so…
Tony and the team at Medway were so professional and quick in letting our property. Just 36 hours as a listing to signed contracts and client move in. I would recommend this team at Wards to anyone looking for an agent that does what it says it will do.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotThanks to Kenny and Aimi for making it so easy
Thanks to Kenny and Aimi for making the sale of my property go so easily. You have been very professionnal, effective and determined to get a result.Thanks again
Hi Mark,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how professional and determined they've been throughout your sale.Best wishes,Wards.
5/5
TrustpilotGreat service from all the staff in…
Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.
Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.
5/5
TrustpilotThanks to Wards of Rainham
Grateful thanks to Wards of Rainham, especially Judy Day and Alison Jenkins. I was kept informed of each stage of the sale progression. Judy dealt with each issue and kept the contact going between all involved. A friendly and professional service.Thank you again
Thank you Elaine for your kind words. I'll pass on to Judy, Ali and the rest of the team.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotVery attentive service
Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.
Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director
5/5
TrustpilotI would not hesitate to recommend Lola…
I would not hesitate to recommend Lola who has moved from the Tenterden office to Brasted. Amazing personality and extremely professional in her job. She could not have been more tentative and caring. Thankyou for all of your help we are now off to pastures new.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service, professional & friendly staff
We received excellent service from Wards of Kent. The staff is very friendly and professional and all our enquiries were dealt in a timely manner. We would particularly like to thank Maria Meddings, Senior Sales Progressor, for facilitating exchange & completion with all solicitors involved. Highly recommended.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExtremely helpful in a stressful situation.
Renting out my property has been very stressful getting the property up to current regs. Tony has been a god send. Going above and beyond.We have had brilliant communication well into the evenings and weekends.Without Wards/Tony I think I would of given up and sold the property.Highly recommended.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotExcellent service from Wards in Strood.
Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe used wards to sell my past mothers…
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Medding’s, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, it’s all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHave just sold our mum's house with…
Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.
5/5
TrustpilotKim Batchelor was excellent
I have to say that if I wasn't for Kim Batchelor, I don't know how my move would have gone ahead.She was there to help through the whole process and went above and beyond chasing all necessary parties, to make sure completion happened.Thank you Kim. Merry Christmas
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotAmy was the most professional
Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent
5/5
TrustpilotGreat sales team,
I recently sold my house with Wards of Rainham. Stacey managed to sale for me and provided great communication and feedback. Once sold Judy and her team, Ali, Darren, Clare managed to sales progression. Judy was a constant source of reassurance and constantly chased agents, solicitors and others when part of the chain was moving slowly. She was providing regular feedback and helped massively to move things along.
5/5
TrustpilotExcellent service!
Excellent service - and very professional.All my enquiries were dealt with very quickly.I received amazing service from Wards especially from Maria. I would like to thank Maria Byrne for the amazing service. I Highly recommended and would not use any other Estate Agents other than Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMoving Home
From putting my property on the market to finally selling it and moving, the Walderslade team (Kenny George, Kim Batchelor and Sam Bahia and others) have been great throughout the whole process culminating in the completion date that I requested, Kenny and Kim made it happen!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleNatalie and Ali were amazing, after a sale falling through and a very stressful time with a different estate agent my faith has been restored by Wards! Stress free from beginning to end. Easiest transition, and I am very grateful for their professional friendly no fuss approach. Thanks ladies! 😊 …
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