Trusted Agent profile · Medway
★★★★★
2,202 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,202 reviews on two platforms, including 177 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotJames Rixon of Wards of Ramsgate.
James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience
This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.
5/5
TrustpilotNew Tenant
I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.
5/5
TrustpilotProperty Sale
Mark Huxley and his team from the Wallington Branch dealt with the sale of my property in a very professional manner.I HAVE NEVER GIVEN A REVIEW ON WARDS OF KENT!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotVery good service from Wards
Very good service from Wards, first time we took on a property with them as we rent a fair few houses around the country for our Employees and was very pleased. Tony Degiorgio was extremely helpful and very quick at getting the property sorted and orgniased as we needed one quite urgently! thanks again - EAPL
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotPositive
Positive: Professionalism, Quality, ResponsivenessI personally dealt with Nadia in the lettings department and she couldnt do anymore to help and she went out of her way to assist me. She kept me informed all the way through the process and was an absolute pleasure to deal with. I can highly recommend Wards Estate agents Ramsgate
Good afternoon Mr Carter, Thank you for taking the time to leave us this lovely review, particularly regarding Nadia and team. I'll be sure to pass on your kind words, Kind regards,Danielle
1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
5/5
TrustpilotWas kept up to date by Debby on the…
Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property
Hi Stephen,Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how helpful Ellie was when showing you the property and how informative Debby was throughout the porcess.Best wishes,Wards.
5/5
TrustpilotProfessional Service
Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.
5/5
TrustpilotI found my rental house through Wards
I found my rental house through Wards. After months of house hunting and exhaustion, the current property was shown to me by a lovely lady named Vanessa. She was very supportive, encouraging and patiently listens with a genuine heart. She was really helpful which made the whole process smooth. It is hard to find genuine souls like her. Our heartfelt thanks to Vanessa who deserves an appreciation for her sincere work. Many Thanks Vanessa & Wards
5/5
TrustpilotEmma was very helpful
5/5
TrustpilotThank you to Jess at Wards
Thank you to Jess at Wards - whilst there were some difficult periods during this purchase Jess was always extremely pleasant to deal with ensuring that I was kept informed even at times when she wasn’t working. Her efficiency moved things forward without a doubt! I would absolutely recommend Wards. Julia Doyle
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you Ali Jenkins at Rainham
Thank you Ali Jenkins at Rainham, every time I talk to Ali she is always happy and bubbly Ali sold my property on the first day it went on the market. She is so good on what she does and is a massive asset to the company. I highly recommend the Rainham office.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe would like to thank Wards of Hythe
We would like to thank the Wards of Hythe branch for all of their help selling our late mum/nan’s house. They made what was a very hard process run as smoothly as possible and were very sensitive to what we were going through. We are very grateful to Mark, Darren and the rest of the team for all of their help.
Good Morning Amanda,Thank you for your positive review. We're so pleased to hear that Mark, Darren, and the team at our Hythe branch were able to support you through such a difficult time and make the process as smooth as possible. Your kind words mean a lot to us.Best wishes, Wards of Kent
5/5
TrustpilotWards Barnehurst Agent Service
Wards Barnehurst Agent, Sales Advisor, Miss Rebecca Boyd is an outstanding customer service. I have viewed a property in Bexleyheath. She was handling a case professionally. I rated 5 stars them. I would recommend to buyers to go with Wards Barnehurst Agent. Superb service and customer service.Shri Gurung
Shri, thank you for your kind words. I will pass onto Becky. Good luck in your property search.Kind regardsDavid HayesDevelopment Director
5/5
TrustpilotHighly recommended! Professional and friendly
From the beginning David was super helpful and prompt. Once we got the property the process was smooth and prompt with no issues at all. Also the help of Maria with other admin chase ups. We were a bit slack with getting back to both David and Maria but they were both patient with us as we went through the entire process. Would highly recommend Wards. Very professional in both the process and attitude. Appreciate it.
2/5
TrustpilotWe were in the process of buying a…
We were in the process of buying a property from ward when the seller pulled out, this was not Ward's fault. This took 4 months and we were nearly at the exchange point. My problem with Ward was their unprofessional attitude, not responding to calls on time. They are not open and forthright.From the onset, l have a feeling something was not right but l couldn't pin point it. Be careful if you have to use them,make sure that things are clear to you from the onset. I won't be using them in the future.
5/5
TrustpilotFrom the start Mark Nathan and Grace…
From the start Mark Nathan and Grace were all very helpful at wards any questions I had they explained to me in Lehmans terms all very helpful and polite on the phone no question was too much trouble if I was going to sell my property again I would use wards definitely
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotDavid is exceptional
David is exceptional and constantly guided us through the entire process from initial interest to the offer acceptance. Beyond his obvious professionalism David is able to connect with clients on a human level, which is rare. David is an asset to Wards!
Michael, thanks for a lovely review. We have a few "David's" and I would love to make sure the right one gets to hear your kind words. Would you let me know.Thank youDavid HayesBranch Development Director
5/5
TrustpilotExcellent Service
We would like to thank Geoff, Connor, James and Debbie for all their hard work in selling our house. The team were always helpful and responded quickly to any questions/queries we had. They worked hard to sell our house under challenging circumstances. We highly recommend using Wards of Barnehurst for any future house sales. Caroline & Andy
5/5
TrustpilotThe staff at wards have been great…
The staff at wards have been great especially Lucy. She really listened to what I was looking for, and was really informative on any questions I had, if she couldn’t answer she would find out and contact me when she knew. Friendly and approachable, I will defiantly recommend wards to friends and family.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJudy at Wards Rainham has been…
Judy at Wards Rainham has been incredible from start to finish with keeping us informed as to what was happening throughout the chain and was so much more helpful than our own estate agents and solicitor. Judy was so friendly and made us feel at ease throughout. I was heavily pregnant and had the baby just before the move and Judy went above and beyond to speed the process along for us. She is an asset to the company.
5/5
TrustpilotWe have always used wards of Chatham …Natasha and Ashley
We have always used wards of Chatham and have been pleased with the service on this occasion Natasha was excellent she kept us informed throughout the process which was lengthy due to covid 19 her after sales care was exceptional also Ashley was always available and helpful many thanks to you both Mr Mrs C
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotWalderslade office & Kim Sale Co-Coordinator Rainham
Thank you so much Kim Batchelor, sales progression. Kim was so helpful and worked so hard to get us over the line. It was hard work during covid with the delays but she kept on top of it and kept us informed of everything. We could never have done it without Kim.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
