Trusted Agent profile · Medway
★★★★★
2,202 reviews across 2 platforms
19 High Street, Rainham, Gillingham, ME8 7HZ, Medway, ME8 7HZ
Wards's office in Medway, at 19 High Street, is rated 4.7 out of 5 across 2,202 reviews on two platforms, including 177 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
TrustpilotRenting a house
Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMaria was brilliant
Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!
5/5
TrustpilotUp most help and more
We recently changed over to wards from a different estate agents, and we have had the up most best experience with wards!. From the get go of the change over we have had the best communication with our property manager Nikki Cullen. She has gone above and beyond to help and deal with issues we had been hit with, she really does her job plus more to help get things done and sorted. Especially with the issues that came with the property we lived in (no fault of wards at all, was a property they took over). Couldn’t thank her enough for what’s she has done. 100% recommend wards and 1000% recommend Nikki!
5/5
TrustpilotSally Bryant was very supportive…
Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.
Hi Peter,Thank you for leaving a review! It's great to hear how supportive you've found Sally to be throughout the sale of your house and how she's liaised with all parties involved.Best wishes,Wards.
5/5
TrustpilotPurchased through Walderslade office
Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team
5/5
TrustpilotTony and the Medway branch
I have been working with Tony and the team in Medway for over a year now on a variety of projects. No stone is left un-turned in the pursuit of perfection and Tony always comes up with the goods. The customers of the Medway branch are in good hands. When i need an agent for my own property, Wards will be my first port of call.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotThankyou Alison
I would like to thank Alison for all her help she kept me updated with what properties was on the market. Very helpful and polite.Ryan
Good Morning Ryan,Thanks for your review, we're delighted you're happy with our service. We'll pass your thanks on to Alison and the team.Best wishes,Wards
5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
5/5
TrustpilotPleasant experience
Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.
5/5
TrustpilotFabulous service Judy Day 😊
All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊
5/5
TrustpilotThank you Wards Medway Lettings!
Thank you to everyone at Wards Lettings for a smooth moving in experience. Everything was quick, easy and professionally done. Thanks in particular to Alex for overseeing the process and being available for any questions, Holly for showing me around the property in a Covid secure way and to Laura for her friendly manner when signing documents and releasing the keys.Would highly recommend to anyone.
Good afternoon Stefan, Thank you for taking the time to leave a lovely review, especially regarding Alex, Holly and Laura. I'm sure they will greatly appreciate your comments and I'll be passing them along. Kind regards,Danielle
5/5
TrustpilotFantastic team in Hythe Kent
During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.
5/5
TrustpilotThank you Daniel Forster for the valuation
Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.
Hi Tracy,Thank you for your lovely review, we're delighted to hear that Daniel's professionalism and enthusiasm made a positive impression on you. It's also great to know that James was able to assist you with your mortgage queries. We're here for you every step of the way.Best wishes, Wards
5/5
TrustpilotFriendly and professional
Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.
Hi Ellen,Thank you for leaving a review! It's great to hear how Devon and Judy have been able to help you throughout the process of buying your new home and kept things moving forwards for you.Best wishes,Wards.
5/5
TrustpilotWould just like to thank Sally Bryant…
Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe want to give a big shoutout to Judy…
We want to give a big shoutout to Judy of Rainham team who helped us out tremendously while we were buying our property in the UK. She was a Sales Progressor, and even though our English wasn't great at the time, she was patient and explained everything to us in a way we could understand. She was transparent and kept us in the loop throughout the entire process, which made us feel comfortable and confident. We really appreciate everything she did for us, and if we ever need to buy or sell property again, we would definitely reach out to Judy. Thank you so much, Judy!
5/5
TrustpilotEmma was excellent...
5/5
TrustpilotFirst time buy to let.
Purchasing a buy to let property in your late forties is quite a daunting task especially when you live in London. Thankfully, Laura and her team at Ward's were recommended to manage the tenancy, from initially, preparing the advertisement and photographs, responding to interested tenants, arranging property viewings, selecting the right candidate with reference and credit checks to organising the contact and key exchange.Their services continue after the tenant moves in, with the management of every aspect of the property (initial inventory, rent collection, biennial and annual inspections, gas safety and electrical testing) providing you with peace of mind and reassurance that the property is in safe hands and cared for.if you are looking for a reliable and professional company to manage your property, I would not hesitate in recommend Wards, thank you again Laura and her team for their fantastic support, without it I would not be a proud landlord of my first property.Best wishes Wayne.
5/5
GoogleWards were excellent when purchasing our new home. Few hiccups along the way but Stacey, Darren and Judy kept us up to speed and liaised with our vendor in a timely manner each time making everything as straightforward as possible.
Hi Natalie, Thank you for leaving a review! It's great to hear how excellent your experience with our agents has been and how they've made everything as straightforward as possible throughout your purchase. Best wishes, Wards.
5/5
TrustpilotWhat professionalism exists here
Firstly, my daughter needed a property to be moved into pretty sharpish. The staff at The Ramsgate branch of Wards were so efficient and courteous and her move went without a hitch after finding, very quickly a lovely property. She’s so happy. Secondly, I required to find suitable tenants to move into my property pretty fast. In steps the charming David Odunlami. One of Wards letting professionals. He was so efficient in sorting out every single hurdle I encountered and there were quite a few, I had to catch my breath. Quick and on point the whole way to reach, on time a very satisfactory result. I highly recommend David and Wards and will undoubtably be back with them as they are just what I was looking for. Regards . Pieter & Gary
5/5
TrustpilotHello..I'm Adrian
Hello..I'm Adrian, and recently I took the necessary steps to rent a house for me and my wife.. I went to many real estate agencies, most of which barely wanted to communicate with us.. with one exception... WARDS! !!!! Here we met a wonderful person.. Abigail Cantrell... who did everything possible to help us.. even if the time was very short, she managed to make the impossible.. something very possible... for us.. Experience our relationship with WARDS was "next level" because of her... Thank you Abigail, even though we have never met, until now, your name will always remain a special CV for me and my wife... We wish you success in your career, and we hope that someone from the management will appreciate you, even more than we do... All the best !!!!!
5/5
TrustpilotWards of Rochester
Just wanted to say a big thank you to the team at Wards Rochester (Jason, Debbie, Dawn, Matt, Devon) and a particularly big thanks to Judy. As first time buyers we didn’t really know what to expect through the whole process but Judy was on hand to answer all our questions (no matter how silly they were !). Judy was on top of everything and when we couldn’t get answers from our solicitor she made sure to chase them which took a lot of stress off of us. Would definitely recommend Wards to anyone that asked.
4/5
GoogleWe sold our property through Wards Rainham, and the after sales has been very good. Judy was our contact and she has been very proactive to ensure the chain kept together.
Hello Jeanne, Thanks for your review, we're delighted you're happy with our service. Our goal is to help our customers through what we know can be a stressful time. Thanks again, Wards of Kent
5/5
TrustpilotTony from Medway lettings.
Tony from the Medway lettings team went out of his way on his day off to show us around a house - which we now live in. He is a really approachable and friendly guy. In what was a stressful time for us he was always there with a smile and always helpful, no matter how many times we contacted him for various reasons. Thank you Tony!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
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Tell us what you need and we'll put you in touch. Wards Rainham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Medway.
