Wards Rainham reviews in Medway

★★★★★ 5/5

Trustpilot

Had a slight issue which was resolved…

Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.

Sam · 15 September 2025

★★★★★ 5/5

Trustpilot

Recommend

Have to say wards snodland have done us proud from start to finish they have worked on selling our house they have kept us updated every step of the way ,Debbie Ludgate has been so helpful and guided us through all our questions, 10/10

Julie · 23 November 2023

★★★★★ 5/5

Trustpilot

We had a great experience with Wards

We had a great experience with Wards, they sold our property very quickly and got the asking price we had wanted. Graham and Grace were fantastic, kept us up to date with the progress of the sale, checked in on us making sure everything was ok. I highly recommend going with wards they were brilliant.

Mrs · 13 January 2023

★★★★★ 5/5

Trustpilot

Finally got there

Not an easy sale due to a certain investor messing about. However the estate agents did everything to get the property re sold very quickly. Good job well done. Kim was fantastic throughout and couldn't have been any more helpful coordinating between the solicitors to get the sale through. Thank you to Kim, Kenny, Amy & all the team at the Walderslade office

Robert · 28 January 2022

★★★★★ 5/5

Trustpilot

Highly recommended for Lettings!!!

I approached Wards expressing that I needed to let my property out on a very quick turnaround, which they achieved exactly as promised. From start to finish Wards has provided both a professional & personal service.Shanur Ali (Wards Lettings Manager) guided me through the whole process with great advice & updates, and was always at the end of an email, call or whatsapp whenever I needed!!! Thanks Shanur :)Highly recommended!

Mike · 4 August 2020

★★★★★ 5/5

Trustpilot

Amazing

Laura was very helpful throughout the whole process of letting my property. She told me the fees up front as well as everything that I needed to do to ensure a smooth transition, from finding a tenant to referencing and ensuring that all the safety requirements of the property were met. I couldn’t have asked for anyone nicer, and I will use again when the tenancy ends

Chelly · 19 April 2021

★★★★★ 5/5

Trustpilot

Above and beyond customer service.

I was having difficulty finding a property to rent, due to high numbers of people looking for the same property type. My situation became desperate and after not being selected for one property, Maria Byrne at the Ramsgate office did her utmost to help me find another. Maria kept me in the loop throughout the whole process and organised everything around me.Amazing customer service. Thank you Maria.

Michelle · 7 April 2021

★★★★★ 5/5

Trustpilot

Maria at Wards in Ramsgate

Maria at Wards in Ramsgate has been so incredibly helpful from start to finish, and has made finding a new rental property for me stress free! Very efficient and really great communication throughout the process - very grateful for her help. Extending the thanks to Hannah too, who was also on hand to answer any queries.

Ellie · 28 October 2022

★★★★★ 5/5

Trustpilot

First time buyers

Me and the girlfriend have just been through the process of getting our first house and wards have been amazing. We dealt with Jodi Wyncoll who was very honest and helpful from the start till completion and made the whole process go a lot smoother than imagined. Big Thanks

Ben · 12 June 2023

★★★★★ 5/5

Trustpilot

Tony And Laura Of Wards!

Tony And Laura have been providing an Excellent service all round from the first time I engaged them about 2 years ago.They have been absolutely professional from the initial enquiry through to tenant onboarding.Communications channels are prompt even during the lockdown.They understand my needs and always helpful.As a portfolio landlord they make my job easy and efficient. Tony and Laura come highly recommend For all your letting Needs 👍🏽

Femi · 31 July 2020

★★★★★ 1/5

Trustpilot

Caveat: Stay away from Wards Chatham

This review is for wards Chatham branch. If you are thinking of engaging the services of this branch please let our experience serve as a cautionary tale to you. We made the unfortunate mistake of going with Wards to market our property. From the onset, it was clear to the individual who came to us to discuss and eventually take on the business what our needs were, sell our house as a chain. We found a property through the walderslade branch, please note this was after several expression of interest in other properties marketed by the walderslade branch which for reasons best known to them they always sabotaged us on. We however managed to find one through the walderslade branch or so we thought until we started the process and we got stuck because of a long standing issue that wards walderslade very well knew about but deliberately withheld from us. We only found out about the issue as part of the legal process,another buyer had previously pulled out for this particular reason. How is it that Wlderslade branch relisted the property without finding the moral and ethical decency to inform us so we could make an informed decision? That on its own is a consumer protection issue but I digress. We eventually moved on to another property, as nothing was progressing further with the one above, not once did the walderslade branch offer an apology or explanation for why they had withheld such crucial information from us. Their demeanour and manner of interaction was like that of a slave-master one, in their opinion it was not business, they were doing us an inconvinent favour. Please note in all of this we were in a chain, the sale on our property continued to progress and this meant we had to seek out another property just so things could progress as it should. We found another property, managed by the chatham branch and we re-commenced the process of purchase at our end. Matter of fact the only person who really made any proper professional efforts to support us was the mamager at Rainham branch. Consitently sending us properties, marketing, communicating and checking in with us to see if we had found something suitable, progressing with her branch would have been smooth and easy if we found something suitable in her patch, Ali was the proverbial rainbow in the cloudy storm created by the other two branches. We however went with the property we found in Chatham and it was from this point our woes re-began. Chatham never for önce called or offered any support. We would regularly call to chase for updates , communication was non existent and if it did ever happen it was clear we were being bullied and pressured to complete our own sale or risk loosing our buyer. It was clear the individuals who worked in the Chatham office did not share information with each other and this cascaded down to us.As much as i have my reservations, I have no doubt that this organisation is racist, we have been treated like second class citizens by the individuals in this branch, they treated us like filth ,outrightly lied to us, pressured and bullied us to complete sale on our property as according to them the buyer will be lost, zero consideration for the fact that it was a chain. When you are constantlypressured, you become compelled to make decisions so sale of our property completed without us completing on our own purchase and these rogues inflated their charges to the solicitors, what was on the contract was totally different from what they asked off the solicitors. They simply profited off our pain, struggle and inconvenience. Yet, no communication from them, not a single word or contact to discuss our purchase , a property also marketed through the same chatham branch. It is unbelievable how any estate agent can be allowed to transact business in such manner. Not a single atom of care or concern. When we embarked on this journey on a chain basis it was so we wouldn't have to spend a dime out of our pocket. The equity we had on our property was sufficient to cover any expense. Unfortunately, the greed and repeatedly unnecessary pressure from the people who were meant to be supporting us in this process has left us incurring Unexpected financial losses. It has been radio silence since completion on our property, we still continue to await progression on purchase of the property also marketed through wards. We are now homeless and paying a daily rate to accommodate a family of six. The Financial, emotional and psychological implication this has had on our family and kids is enormous. I expect that wards Chatham will make an attempt to absolve themselves of any wrong doing in this matter but please be aware that you cannot play judge and jury in your own matter, it is for this reason independent regulatory bodies exist.BEWARE DO NOT TRANSACT ANY BUSINESS WITH WARDS CHATHAM

Oluwaseun · 6 July 2023

★★★★★ 5/5

Google

The staff at Wards Rainham have been brilliant Trudy was on the bull getting everything she needed towards the end to Finnish the sale on time and Kimberly was also great ... to be fair they all have been brilliant keeping us up to date .. thanks to all the staff for getting our first time home we love it 😊 …

Jax · 9 January 2022

★★★★★ 5/5

Google

Wards of Rainham were extremely professional and efficient in the process of selling my property. Special thanks from the initial contact of the sale with Natalie, and Ally to the communication of status with Judy.

Ian · 25 April 2024

★★★★★ 5/5

Trustpilot

10/10 service… look no further!

10/10 service from Wards in Rainham Kent especially Alison, Darren & Steve their mortgage advisor. They are absolutely fantastic at what they do! I wouldn’t even bother looking at any other estate agents! They secured me the most perfect home which suited our needs to a tee & have kept me regularly updated throughout! Absolutely fantastic service!!! I will be forever greatful!

Megan · 13 December 2021

★★★★★ 5/5

Trustpilot

Devon at Wards

We dealt with Devon at the Rochester branch. He called us about a house that he thought we would be interested in and he was absolutely right. He kept us informed and always got back to us when he said he would. Very good customer service.

Robyn · 16 August 2023

★★★★★ 5/5

Trustpilot

Stepped up when we needed to keep to a deadline.

A particularly emotional time made a lot easier to deal with thanks to Wards of Chatham . Ashley and his team were very professional and courteous at all times and the whole process was a relatively quick one given the circumstances. Thank you again for all of your help.

ANON · 17 May 2023

★★★★★ 5/5

Trustpilot

Dear Wards Ramsgate and leading team,

Dear Wards Ramsgate and leading team,This is Cristina ,the new tenant in Ramsgate area.Trust you all had a fantastic weekend.Based on my experience following the steps for renting in this area. I would like to express my gratitude to the Wards letting team ,mainly to Miss Jade BayfordLettings Negotiator and Mrs. Emma that has been really supportive and efficiently collaboration in the entire process assuring everything is on the both parties contentedness and assuring the fully closed process rightly and greatly conveniently. Wish you the best ahead and many rewards endeavour.Kind regards,Cristina B.

Cristina · 10 June 2024

★★★★★ 5/5

Trustpilot

Thank you from a first time buyer

A huge thank you to Keshal and his associates for helping me take my first step onto the property ladder. His knowledge, consideration and charisma is a credit to Wards of Rochester. Not only did he recommend a great property, but he was in constant communication with me throughout the process. A great help to first time buyers and I recommend him and his team unreservedly!

Cherilyn · 5 February 2021

★★★★★ 5/5

Trustpilot

Lee from Wards at Ashford has been…

Lee from Wards at Ashford has been really helpful in setting up and resolving any issues with the tenancy agreement on my house. He was on hand to answer queries and concerns and put all of the necessary arrangements in place with the new tenants to ensure the switch over was successful and stress free for both parties. Thanks for your help Lee.

Customer · 7 September 2021

★★★★★ 5/5

Trustpilot

Geoff and the team were excellent with…

Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone

Anthony · 17 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Katie George, Senior Property Co-Ordinator has been a pleasure to deal with. Her help is invaluable, her advice is clear and helpful. She is pleasant and deals with everything very professionally and promptly. I am very grateful for all Katie's help over the last 6 months.

Karen · 27 July 2023

★★★★★ 4/5

Trustpilot

SELLING IN KENT DURING COVED…

THE TWO LADIES WHO DEALT WITH OUR SALE IN RAINHAM KENT WERE TOP NOTCH so thank you to Kimberley and Ali ....we could not have chosen a worse time to move during ......COVED..things were frustratingly slow and communications were difficult but I would not blame these ladies they did their best in a difficult situation..... all of the staff in the branch were friendly and helpful

Mrs · 20 December 2020

★★★★★ 5/5

Trustpilot

Maria was brilliant

Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!

Brooke · 20 November 2025

★★★★★ 5/5

Trustpilot

Renting a house

Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.

Daniel · 1 October 2021