Wards Rainham reviews in Medway

★★★★★ 5/5

Trustpilot

Helpful and efficient team

Laura and the team at Wards are always friendly helpful and efficient and make my experience as a landlord easier than I expected. They guide me through all the issues involved with letting my flat. Thank you for all your hard work

Sheila · 19 April 2024

★★★★★ 5/5

Trustpilot

I had a wonderful experience with Wards

I had a wonderful experience with Wards when I was looking to purchase a property for my Mum. Alex Martin and Monika Mihova went out of their way, so determined to find the right property and really gave us amazing service. They sent over so many properties and went the extra mile to arrange viewings.

Hayley · 17 June 2023

★★★★★ 5/5

Trustpilot

Thanks George

I recently started a tenancy and George was my point of contact throughout. He was approachable and responsive and made the process really straightforward for me, answering any questions I had and being available when I needed him to be. Thanks George

Gary · 16 April 2024

★★★★★ 5/5

Trustpilot

Wards of Rainham

The Wards of Rainham team were very professional and from our initial valuation to completion was seamless. Special thanks to Clare Woolman and Judy Day who communicated excellently and was always available if we needed them. We would recommend Wards to anyone thinking about moving.

Tara · 5 February 2024

★★★★★ 5/5

Google

Kimberly and Judy were very professional, efficient, friendly and courteous. They made the whole process very easy under the circumstances, selling the family home after Mum's passing. We got exactly the price went wanted for the house and it sold amazingly quick under the current climate. 28 viewing's, 5 offers, offer accepted after only 3 weeks, brilliant. Can not fault Wards in any way. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 23 October 2021

★★★★★ 1/5

Trustpilot

Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager

My sister, a professional dentist (with 20 plus years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns.The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable.It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.NB: To the owner of Wards, please listen to the voice recorded tapes from Sep 26 2024 on how Emily interacts with potential clients.

Diana · 26 September 2024

★★★★★ 1/5

Google

Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door. Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped! They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week. My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry! On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies. I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them) One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business. AVOID WARDS LIKE THE PLAUGE! Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there In response to your reply: The offer was not emailed me the day you received it and was not discussed with me for over a week so that is an out right lie. Not much more I can say to this. I did not get a moving in pack. Just an earful from someone working at Wards about how they would not accept the key that they asked me to bring an hour earlier :S and said I needed to drop it off. Your response about the offer being made to me is a complete lie lol Obviously you pick and choose who gets the moving in packs ha! I couldn't care less about a moving in pack, I was just explaining the contrast between RMJ (who care) and Wards (who dont)

James · 22 September 2024

★★★★★ 5/5

Google

We’ve recently moved into our dream home, which without the professionalism from the team at Wards Rainham wouldn’t have been achievable. Despite the long and complex chain which involved vendors moving to various other parts of the Country; Darren, Ali, Judy, Natalie and Morgan worked extremely hard in order to ensure that we achieved completion on our sale and purchase. I believe the communication, team work and leadership skills from the team ensured that we achieved our goal. I highly recommend using their services, the team were always readily available and worked as hard as they could no matter the request.

J · 22 September 2024

★★★★★ 5/5

Google

We recently sold an investment property through the Wards Rainham branch and the first class service that we received was outstanding. We sold the property within a week with an Open Day and achieved the asking price that we hoped we would!! Dealing firstly with the branch manager Darren who gave us some very good advice of how was best to sell the property and the rest of the team were there every step of the way, including Ali, Natalie, Morgan, Clare and Judy who progressed the sale to completion within a speedy time frame. We have some other properties in the area that we will be selling this year and we will be picking up the phone to them straight away and would highly recommend this agent and branch to help you sell.

Frances · 22 September 2024

★★★★★ 5/5

Trustpilot

A positive experience

From start to finish our experience with awards has been faultless.The team have been consistently polite, professional & go above & beyond to help with queries & to push through our purchase as smooth as possible.I mostly dealt with Abbie & have been highly impressed with her service.The home move box was a very pleasant surprise too & a lovely touch.I would definitely recommend Wards to anyone looking to sell their property.

Rachel · 17 February 2021

★★★★★ 5/5

Trustpilot

Excellent service from letting agency!

Excellent service received from all the staff at the letting agency at ward and partners in particular Laura Cale. Laura keeps us updated with news of our property including when tenants are about to leave and when new tenants are about to arrive. Laura is both professional and friendly and takes an active interest in all her clients we are happy that she is working on our behalf, we are about to include a second property for Laura and her team to look after on our behalf, keep up the good work Laura!

Katrina · 10 November 2016

★★★★★ 5/5

Trustpilot

Every landlord needs a David

David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!

Kate · 23 November 2022

★★★★★ 5/5

Trustpilot

Ramsgate Branch - best I’ve ever met

Let’s face it, estate agents often get a poor reputation, people say they are pushy, don’t listen, send you to the worst properties etc and sometimes it’s true however this was not our experience with Wards Ramsgate Branch.This was a particularly difficult purchase for us following a bereavement and every single member of staff in there helped support us and worked tirelessly to find a portfolio of properties for us to look at. I was so stressed at one point, I got a terrible headache and soon paracetamol and cold drinks appeared from the team so we could keep looking. The staff laughed with us, supported us and one point even cried with us - they are the loveliest team we have ever met.After looking at 65 properties in total, it was Natalie from the Ramsgate Branch who struck gold, every single thing we had asked for, she delivered, her attention to detail was above and beyond. She even made sure the viewing could happen late afternoon so I could go after work. Natalie couldn’t have been more helpful and I am delighted we finally found somewhere, we cannot wait to complete now and move into our forever home. Thank you again Natalie and thank you Wards!

Caroline · 18 September 2024

★★★★★ 5/5

Trustpilot

I was looking for a property to rent

I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.

Mr · 10 October 2022

★★★★★ 5/5

Trustpilot

We are currently looking to buy our…

We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!

Emma · 17 January 2026

★★★★★ 5/5

Google

Judy Day was absolutely brilliant. She encouraged me every step of the way even when things weren’t going as planned. She had loads of advice and communicated efficiently. Above all, I loved the human factor she brought into the journey.

Amaka · 25 April 2024

★★★★★ 5/5

Trustpilot

Tina Styance went over and above to…

Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.

Jilly · 27 June 2023

★★★★★ 1/5

Trustpilot

I have had an extremely disappointing…

I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.

Vikki · 11 September 2024

★★★★★ 5/5

Trustpilot

I've used Wards for each of my sales…

I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.

Donna · 16 August 2023

★★★★★ 5/5

Trustpilot

Excellent and prompt service.

I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!

HLS · 21 July 2021

★★★★★ 1/5

Trustpilot

I Poorly Built Block Partition Discovered in New‑Build Home

I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.

Olena · 12 October 2025

★★★★★ 5/5

Google

Living in my previous home for 30 years and deciding to sell and relocate to Kent I knew it was going to be a very stressful and daunting time ahead for me. Having said this I was more than delighted that the staff at Wards, in particular Stacey and Judy were able to explain fully in layman's terms the procedure ahead. They were in constant touch with me throughout the purchase and Judy liased with my solicitor and kept me informed with the progress made. She was also very patient with me and stressed that I should call her anytime, should I have any worries. For this, I was grateful. I am now in my new home and cannot thank Judy and Stacy enough for making such a stressful time a smooth and successful as possible. I would definitely recommend Wards for anyone looking to sell or purchase a property

Maria · 23 October 2023

★★★★★ 5/5

Trustpilot

Grace Scott Lettings Department…

Grace Scott Lettings Department Hernebay. I have been dealing with Wards Lettings department for some years now as a landlord. Grace has been extremely helpful through the process of finding a new tenant during COVID 19, it’s not been easy. Over the years that I’ve dealt with wards she has been the most helpful & consistent with correspondence with me through the process. She is a valuable member at wards. Many thanks RS

Robert · 22 July 2020

★★★★★ 5/5

Google

We didn't end up purchasing through wards in the end, but Macy and everyone else we dealt with were fantastic and very helpful and friendly trying to find our first home, nothing was too much for them and they went above and beyond trying to help. Thanks guys!

Laura · 10 October 2025