Trusted Agent profile · Medway
★★★★★
335 reviews across 2 platforms
88 High Street, Gillingham, ME7 1AX, Medway, ME7 1AX
Mann's office in Medway, at 88 High Street, is rated 3.1 out of 5 across 335 reviews on two platforms, including 115 Google reviews rated 4.6.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely brilliant!! I couldn't have wished for anyone better in handling the sale of my property. Amanda and Richard and the team were amazing! I can definitely recommend them wholeheartedly!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
1/5
TrustpilotOne of the worst estate agents I have…
One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.
5/5
GoogleAmazing experience, Ria listens to her clients and priorities what clients ask for. Would highly recommend.
5/5
GoogleSuzanne and the team was very helpful with our move especially dealing with our difficult solicitors.PositiveResponsiveness
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Mann Estate in Gillingham, they were very efficient and professional during the entire process. Their communication with us was excellent and they responded to any requests we made as a first buyers. I would definitely recommend them if you want to buy house making it as stress free as possible. Thank you
2/5
TrustpilotVery disappointing experience from a High street agent
Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agenciesphone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.
1/5
TrustpilotThe Worst Kind of Estate Agent Experience
No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?
1/5
GoogleJust called them enquiring about a property advertised. They came across so passive aggressive and condescending. Really shocked and disappointed. Never heard nothing like it. Completely unprofessional. Clearly they are not here to sell properties
OnomeTv please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotRenting our property
Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.
4/5
TrustpilotAs a new Tenant
As a new TenantAs a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.The whole process has been incredible and, the moving in gift was a lovely token.Thanks again
1/5
TrustpilotTerrible
Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property!They never call back when they say they will either.
1/5
TrustpilotJust plain incompetent
Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!
5/5
TrustpilotAttentive all the way to the end,
Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.
1/5
TrustpilotMight be worst possible viewing…
Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view
1/5
TrustpilotGravesend Branch....Stay Clear
We are having a very negative experience with the Gravesend branch manager. He is extremely arrogant, egotistical, condescending and severely lacks basic customer service skills. We are constantly having to chase for feedback and updates which when you're paying for an expensive service, this is not acceptable. Currently, we have no faith in Mann and their ability to successfully sell our home.
1/5
GoogleMy daughter just went to view the house with them in Rainham. Wasted 30 minutes journey because the agent had the wrong keys… they clearly aren't interested in selling or providing the quality service they like to advertise . Shocking !
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA big thanks to the Gravesend Letting Team
The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.
1/5
TrustpilotMann Countrywide: Unprofessional & Untrustworthy
I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.
5/5
GoogleVery pleased to recommend Mann Estate Agents. Found them very efficient in dealing with the marketing and sale of my late father's property. Even though I was not living in the local area at this time I was kept informed throughout the process at every stage via text, email and telephone. I was very pleased with the services provided by both Mann and Countywide Conveyancing Services.
Dear Corrie, Thank you for taking the time to leave this wonderful 5 star review. The branch team strive to deliver the straightforward, personal and passionate service to each and every customers and it is great that you were able to take advantage of this throughout your sale. I will pass on your kind comments. Kind Regards, Sarah
5/5
TrustpilotExceptional knowledge
We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.
1/5
TrustpilotIf you are a landlord, avoid this company
If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.
1/5
Trustpilot-100 stars.
If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.
1/5
TrustpilotNeglect of a vulnerable tenant
As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.
1/5
TrustpilotOnly rating one star as I can't give it…
Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Medway office has 335 reviews across two platforms: 115 on Google, 220 on Trustpilot (across the whole business).
Mann Gillingham is rated 3.1 out of 5 across all 335 reviews, and 4.6 out of 5 on Google from 115 reviews.
Mann Gillingham, 88 High Street, Gillingham, ME7 1AX, Medway, ME7 1AX.
