Mann Gillingham reviews

★★★★★ 1/5

Google

My experience with Mann Gillingham was the worst I’ve had with any estate agent. I felt completely pressured and manipulated throughout the process. Ria Strugnell, the branch manager, told me I wouldn’t get the property unless I went through their mortgage broker, which came across as blackmail. Their focus seemed entirely on money, not customer care. No welcome card, no gesture when I moved in, just stress and pressure from start to finish. Avoid at all costs. If you’re looking for a smooth, respectful renting or buying process, I strongly suggest looking elsewhere.

Les · 9 August 2025

★★★★★ 1/5

Trustpilot

Refuse scott from knightswood

Everything was fine until we had mould start to grow in our bedroom and bathroom. I called the estate agent who then sent the most arrogant unprofessional bully from a company called Knightswood, his name was Scott (REFUSE THIS PERSON SHOULD HE COME TO YOU) he tried to just paint over the mould with some old Wikes paint he got from the van. I asked him if the mould should be cleaned first but got told no, the paint he's using kills the mould and paints it in one. On the tub it just said wikes wall and ceilings. I googled it and it says nothing about mould treatment. I challenged him again and he got very angry and told me to get him a sponge and water and he'll wipe it away. I was very scared and got him what he asked for. Although I know this too would not work I was too scared to challenge him. I was glad when he left and will never ask mann to send someone again.

Stacey · 2 May 2026

★★★★★ 5/5

Google

Had a great experience from ria, angel and Olivia. Always contactable. My sale was a complex and frustrating one at times. Tia went above and beyond for me. Relentlessly pushing my buyer and helping them. Many calls on her days off, after hours etc. can’t recommend this team enough. Don’t think I would be in my home now if it it wasn’t for ria.

Michelle · 5 November 2025

★★★★★ 4/5

Google

Everything was dealt with in a timely manner. Ria always returned my calls as soon as she was avaliable. Reece the mortgage adviser listened and helped me find the perfect mortgage for me. My move took from boxing day untill early july so not too long. My buyer was a bit of a pain but Ria says it will work out in the end and it did.Thanks Ria and team

Wendy · 9 August 2025

★★★★★ 5/5

Google

Great experience with Mann Gillingham. As first time buyers we came across to different estate agencies but ended up choosing to go ahead with Ria and her team (Olivia and Angel )and couldn’t have been more happier. They are extremely professional agents with great customer service ,very knowledgeable and supportive and great communication skills every step of the process. Couldn’t thank you enough ladies .

Cindy · 4 August 2025

★★★★★ 5/5

Google

Was selling a property on behalf of my father. After discussions with the team, in particular Ria, we opted for the modern method of sale. We sold the property quickly in a challenging market and completed within 56 days of the auction closing. The team at Mann were always helpful, responsive and took the time to answer any queries we had. Would definitely recommned.

Ben · 9 August 2025

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

Mann sold my house for me. I approached three estate agents but it was immediately obvious to me that Richard was actually interested in me and my house and I had no hesitation in choosing them. The sale took a long time but this wasn't their fault and they kept me informed at all times as to the situation. When a little pressure was needed they applied it. All the staff were friendly and helpful and I would definitely recommend them.

Gillian · 22 September 2024

★★★★★ 5/5

Google

What an experience to deal with the team and staff's at mann properties Gillingham branch. They are always willing and there to help you with all your needs, Very knowledgeable particularly with aspect of looking for the best rates mortgage. Just what to say many thanks to Reece and Eva Barrow for the support they have given me to date. Looking forward to doing more business with you all. Thanks.

Osagie · 3 November 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Ria and everyone at…

A huge thank you to Ria and everyone at Mann Estate Agency in Gillingham for making our house sale such a positive experience. From the first conversation through to completion, everything was handled efficiently and professionally.

Customer · 30 June 2026

★★★★★ 5/5

Google

The agents were really helpful and ensured a smooth process form start to finish of me buying a property. Olivia and Navid were helpful and kind adn eeveryone we spoke to when they oicked the call , were very kind. Thanks

A · 22 July 2025

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

All the team were first class, especially Ria and Richard. They advised and supported us throughout the process of selling and were always one step ahead, anticipating problems and helping the whole transaction progress smoothly and without a single hiccup. I'm so glad we chose Mann's to handle this for us. I recommend them without hesitation.

Jonathan · 4 December 2024

★★★★★ 5/5

Google

We had a fantastic experience with Mann estate agents from start to finish. The team were extremely professional, approachable, and proactive throughout the whole process. Communication was excellent, we were kept updated at every stage and always felt reassured that things were moving forward smoothly. Their expertise and knowledge of the market were clear from the outset, and they gave us great advice that really helped us feel confident in our decisions. They were very accommodating when it came to arranging viewings, always flexible with timings and making everything as convenient as possible for us. What really stood out was their enthusiasm and genuine commitment to helping us. Nothing ever felt like too much trouble, and they always went the extra mile to make sure we were comfortable and well-informed. Their friendly and positive attitude made what could have been a stressful process feel easy and enjoyable. We would not hesitate to recommend Mann estate agents to anyone looking for a professional, reliable, and personable service. A truly excellent experience! Thank you! Erin and Bec.

Erin · 25 August 2025

★★★★★ 5/5

Google

Amazing experience and service with all the staff at Mann Estate agents in Gillingham. Ria called me about an upcoming proerty due to come on the market and it happened to me my dream new home which I am now in the process of purchasing. All the staff at the branch are so lovely, welcoming and helpful Angel, Ria and Lauren the in house Mortgage broker is also amazing helping me with every step of the way to getting my mortgage agreement ready. I would definitely recommend to anyone to register, contact and visit the branch.

Sarah · 25 August 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026